Best practices and things to avoid when designing billing and payment features for Residential Utility Customers. Includes design considerations for computer, mobile, tablets and IVR.
Automating the accounts payable life-cycle frequently requires organizations to partner with two or more providers of solutions for invoice processing, approval workflow, and payment execution. Choosing the wrong solutions providers – those that do not “play” well with others – can result in fragmented systems and processes that can leave an organization short of achieving optimum results from automation. Don’t let your AP automation efforts be undermined by the wrong solutions providers!
The document discusses various technologies used for automating trade settlement processes, including invoice creation, delivery, and payment. It describes electronic invoicing and payment solutions from Citi, SWIFT, IATA, and others. It also discusses electronic funds transfer, ACH payments, electronic bill presentment and payment, and services like PayPal that allow online money transfers as alternatives to paper-based payments. The automation of these processes brings benefits like improved cash flow visibility, faster payment times, and lower costs compared to traditional paper-based methods.
Prensentation about eProcurement Indonesia Software FeatureE.R.I.Y.A.N.T.O .
The document proposes implementing an e-procurement system to accelerate business processes and drive purchasing compliance for an organization in Indonesia. It provides examples of companies currently using the E-Procurement Indonesia system, an overview of the system's modules and product release management, benefits of using the system such as reducing costs, increasing efficiency and ensuring compliance, and screenshots of sample modules. The system aims to modernize procurement through an integrated, digital solution.
ALPE Taxcom SAP Component. Legally Significant E-Documents from SAP ERP throu...Mikhail Kalyabin
ALPE consulting designed a solution of integration with EDO “Taxcom – DocLines”. Using this solution you will be able to prepare documents in your SAP ERP system, to sign them with digital signature, to send documents to your contractor, to get an answer from contractor and to update the status of document.
Presentation Only: Case Study for Implementing Successful eBilling StrategiesJOSH CARROLL
The presentation discusses implementing successful eBilling strategies. It covers how Plymouth Rock Assurance implemented an eBilling solution that delivers bills securely as PDF attachments in emails. This allows customers to view, pay and save bills with just one click. The solution has increased eBilling adoption rates and electronic payments. Challenges included gaining internal support, but the eBilling approach offers customers convenience and improved security compared to traditional online portals.
This document introduces One Tap, a solution for interacting with Internet of Things (IoT) devices through a single mobile application. It discusses how current IoT interfaces like keypads, displays, and voice recognition have limitations. One Tap allows users to log in, identify devices via QR codes, and control or purchase from devices with just one tap. Examples are provided of how One Tap could be used to charge an electric vehicle, purchase a drink from a vending machine, or control smart home devices. The benefits highlighted are a simplified user experience across different IoT devices and reduced manufacturing costs by removing onboard interfaces. Telecommunications companies are also discussed as benefiting from customer authentication and new payment/data opportunities.
Paper of Different Types of Charging Point for Electric Cars & Description on...Chintan Patel
This document discusses different types of electric vehicle charging points and EV charging. It begins with an introduction to smart grids and their role in electricity transmission. It then describes various types of home and public electric vehicle charging options, including Level 1, Level 2, and fast DC chargers (Level 3). It provides details on electric vehicle onboard chargers, plug-in hybrids, and gives charging specifications for different electric vehicle models. Overall, the document aims to inform readers about electric vehicle charging infrastructure and technologies.
Beyond Payment - E-Commerce Trends and Payment Challenges for Online Merchant...Lawrence Cheok
Written with e-commerce finance professionals in mind, this paper provides insights and recommendations for businesses interested in expanding their e-commerce operations internationally. It relates to online merchants needing to look beyond the web front-end and consider additional factors like back-office operations and banking infrastructure. Payment options discussed include e-wallets and mobile wallets, e-banking, and escrow payments, which are gaining favor in developing markets like China
Automating the accounts payable life-cycle frequently requires organizations to partner with two or more providers of solutions for invoice processing, approval workflow, and payment execution. Choosing the wrong solutions providers – those that do not “play” well with others – can result in fragmented systems and processes that can leave an organization short of achieving optimum results from automation. Don’t let your AP automation efforts be undermined by the wrong solutions providers!
The document discusses various technologies used for automating trade settlement processes, including invoice creation, delivery, and payment. It describes electronic invoicing and payment solutions from Citi, SWIFT, IATA, and others. It also discusses electronic funds transfer, ACH payments, electronic bill presentment and payment, and services like PayPal that allow online money transfers as alternatives to paper-based payments. The automation of these processes brings benefits like improved cash flow visibility, faster payment times, and lower costs compared to traditional paper-based methods.
Prensentation about eProcurement Indonesia Software FeatureE.R.I.Y.A.N.T.O .
The document proposes implementing an e-procurement system to accelerate business processes and drive purchasing compliance for an organization in Indonesia. It provides examples of companies currently using the E-Procurement Indonesia system, an overview of the system's modules and product release management, benefits of using the system such as reducing costs, increasing efficiency and ensuring compliance, and screenshots of sample modules. The system aims to modernize procurement through an integrated, digital solution.
ALPE Taxcom SAP Component. Legally Significant E-Documents from SAP ERP throu...Mikhail Kalyabin
ALPE consulting designed a solution of integration with EDO “Taxcom – DocLines”. Using this solution you will be able to prepare documents in your SAP ERP system, to sign them with digital signature, to send documents to your contractor, to get an answer from contractor and to update the status of document.
Presentation Only: Case Study for Implementing Successful eBilling StrategiesJOSH CARROLL
The presentation discusses implementing successful eBilling strategies. It covers how Plymouth Rock Assurance implemented an eBilling solution that delivers bills securely as PDF attachments in emails. This allows customers to view, pay and save bills with just one click. The solution has increased eBilling adoption rates and electronic payments. Challenges included gaining internal support, but the eBilling approach offers customers convenience and improved security compared to traditional online portals.
This document introduces One Tap, a solution for interacting with Internet of Things (IoT) devices through a single mobile application. It discusses how current IoT interfaces like keypads, displays, and voice recognition have limitations. One Tap allows users to log in, identify devices via QR codes, and control or purchase from devices with just one tap. Examples are provided of how One Tap could be used to charge an electric vehicle, purchase a drink from a vending machine, or control smart home devices. The benefits highlighted are a simplified user experience across different IoT devices and reduced manufacturing costs by removing onboard interfaces. Telecommunications companies are also discussed as benefiting from customer authentication and new payment/data opportunities.
Paper of Different Types of Charging Point for Electric Cars & Description on...Chintan Patel
This document discusses different types of electric vehicle charging points and EV charging. It begins with an introduction to smart grids and their role in electricity transmission. It then describes various types of home and public electric vehicle charging options, including Level 1, Level 2, and fast DC chargers (Level 3). It provides details on electric vehicle onboard chargers, plug-in hybrids, and gives charging specifications for different electric vehicle models. Overall, the document aims to inform readers about electric vehicle charging infrastructure and technologies.
Beyond Payment - E-Commerce Trends and Payment Challenges for Online Merchant...Lawrence Cheok
Written with e-commerce finance professionals in mind, this paper provides insights and recommendations for businesses interested in expanding their e-commerce operations internationally. It relates to online merchants needing to look beyond the web front-end and consider additional factors like back-office operations and banking infrastructure. Payment options discussed include e-wallets and mobile wallets, e-banking, and escrow payments, which are gaining favor in developing markets like China
RealPage Resident Services Brochure, Featuring ActiveBuilding Multifamily Res...RealPage, Inc.
At RealPage, we’re dedicated to delivering a high-quality living experience for your residents, while simplifying your onsite staff’s responsibilities. In fact, it’s the foundation of our world-class suite of Resident Services products.
The heart of Resident Services is a powerful resident portal called ActiveBuilding®. This resident-facing apartment portal software provides a wide array of tools to keep you conveniently connected to your residents, and them to each other. It also provides one place to pay rent, submit service requests and renew leases.
To further help you manage your community, we’ve enhanced this offering with software products designed to protect both your residents and your livelihood. Our comprehensive insurance solution protects your community from unforeseen danger, while vacant cost recovery and utility billing defend your bottom line.
Combined, all of these services create a dynamic living experience for your residents and far-improved efficiency for your staff, delivering a level of accessibility that is unmatched in the industry. If you’re looking to create a truly exceptional living experience, step up to RealPage Resident Services.
From a premium resident portal with more convenience to improved property staff efficiency and productivity, it's an experience your entire apartment community will see. And they’ll thank you for it. Take your multifamily properties to the next level with RealPage.
Transform and Bridge the Digital Disconnect with SAP SolutionsCapgemini
Discover a customer information system that delivers utility and property tax bills to citizens using a CRM and billing solution, a multichannel foundation, and a computing platform, all from SAP.
See how the City of Kitchener, with Capgemini, started a transformation journey to deliver top services to those who have chosen Kitchener as their home.
Presented at SAPPHIRE NOW 2016.
The document discusses improving the online bill payment experience for customers. It outlines some of the common pain points customers face, such as not being able to easily find the "Pay Bill" option or having to register before making a payment. It proposes simplifying the payment process by allowing guest payments without registration, accepting all payment methods, reducing opportunities for errors, and making the steps clear and simple. The goal is to make bill payment online as easy as transactions are in retail stores in order to improve customer satisfaction and encourage more online payments.
The document proposes the development of online recharge and bill payment mobile apps that would allow users to recharge their mobile, DTH, data cards and pay bills for mobile, data cards and utilities through a login account and selection of payment options including credit, debit and cash cards, with deliverables including complete mobile apps, APIs, notifications, and Android and iOS apps to be completed within 12 to 20 working days for a total payment of 50% upfront and 50% after completion.
Online bill payment and electronic invoicing for QuickBooks, Intacct, NetSuit...Scott Gregory
Bill.com is a cloud-based service that automates bill payments, online invoicing, and cash flow management. It streamlines the manual, paper-based processes of managing payables and receivables. Bill.com allows users to receive and pay bills online, invoice customers online to get paid faster, and gain visibility into cash flow. It integrates with accounting software for a fully automated, paperless workflow.
From grid infrastructure analytics to consumer analytics, the true power of data is starting to be realized. Greentech Media Co-Founder and President, Rick Thompson, sets the stage for the days presentations and panels.
Electronic payment systems allow customers to make online payments for purchases. There are various types of electronic payment methods, including e-wallets, e-cash, smart cards, and credit cards. E-cash works like real currency with unique serial numbers, while e-wallets store payment information like credit cards. Smart cards can be used for applications such as travel tickets and medical records. Credit cards involve repaying spent amounts later. Payment gateways protect sensitive credit card details during transactions between customers, merchants and payment processors. Electronic payment is growing in India due to technology changes, internet access, and encouragement by the Reserve Bank of India.
The document discusses electronic payment systems, their objectives, examples, types, and security services. It describes methods like e-cash, smart cards, and credit/debit cards. E-cash uses cryptographic algorithms to prevent double spending while preserving anonymity. Smart cards can process data and payments. Credit cards require repayment of spent amounts. Payment gateways protect credit card details and ensure secure transactions between customers, merchants and processors. The conclusion states that electronic payment systems have expanded markets and made payments more convenient.
What are big data in the contacts of energy & utilities, and how/where can the utilities find value in the data. In this C-level presentation we discussed the three prime areas: grid operations, smart metering and asset & workforce management. A section on cognitive computing for utilities have been omitted from the presentation due to confidentiality - but I tell you - it is mind-blowing perspectives on how IBM Watson will help utilities plan and optimize their operations in the near future!
See more on http://www.ibmbigdatahub.com/industry/energy-utilities
This is a sample Website proposal that anyone can use for sending it to client. The context for this sample website was an airline client that wanted a new mini-site developed for their Chinese market. Please feel free to reach out for more information by emailing us at: info@digitaljungle.agency
The document discusses how mobile device ownership is rising rapidly, with the majority of households now owning smartphones and nearly half owning tablets. It examines best practices for utility websites to provide responsive designs or mobile sites for customer services like bill payment and outage reporting. Research from utility website benchmarks and customer surveys show that while contact information, bills, and outage reporting are top priorities for mobile access, utility mobile features are currently less usable and take longer to find compared to desktop versions. The document provides recommendations to improve the mobile customer experience through more optimized mobile designs and features.
This document summarizes preliminary results from E Source's 2011 review of 96 electric and gas utility interactive voice response (IVR) systems in North America. It finds that while most utilities allow customers to check their account balance via IVR, fewer offer options for payment arrangements, histories, and locations. It provides examples of IVRs that handled the task of setting up a payment arrangement well and poorly. The best examples had clear menus, logical paths to the option, and useful follow-up choices, while the poor example had confusing navigation and hid the option in a "secret menu". The review finds opportunities for Canadian utilities especially to improve customer experiences for payment-related IVR tasks.
Zipmark is a digital check payment platform that provides businesses with a simpler and more cost-effective way to accept check payments compared to ACH or paper checks. Zipmark generates electronic representations of checks that can be paid through its mobile app, settling payments within 1 business day at a 1% fee up to $5. The platform integrates with billing systems and allows customization for different types of recurring bills like utilities and rent. Zipmark aims to modernize check payments and make them faster, cheaper, and more convenient for both businesses and consumers.
What's the problem? Arrears! This presentation outlines how to break the cycle of delinquency and how to reduce or eliminate arrears by making bills easier to afford.
These are the slides from a joint webinar by Workhorse Software and HeyGov. It's to show municipal clerks and treasurers how their municipality can benefit from a seamless integration. These two platforms can streamline payment processes, utility billing, and automate reconciliation.
Learn how Workhorse's accounting and utility billing software works in tandem with HeyGov's modern digital payment portal to enhance the payment experience for residents. Get insights into customization options and explore how this innovative partnership can boost transparency, eliminate redundancies, and increase overall productivity in your municipality.'
HeyGov
https://heygov.com
Workhorse Software
https://workhorsewi.com
The document discusses online banking, including its definition as conducting financial transactions electronically rather than at a physical branch. It outlines the requirements and procedures for online banking, such as having internet access, registering with a bank, and logging in with a username and password. The key features and advantages of online banking are also summarized, such as lower transaction costs, ability to access accounts anywhere, and immediate money transfers.
In a presentation he gave at the 2014 CAMfire Conference in Las Vegas, NV, Ben Truehart explores the past of how homeowners pay their dues, and makes a well-researched and data backed case for online payment processing for community associations.
The document discusses driving adoption of electronic payment programs among residents. It emphasizes understanding why some programs fail, considering consumer trends of increased online bill payment, and following best practices like making payments convenient and easy to use. Future payment methods may include paying bills via text message or integrating payments into leasing and property management workflows. Case studies show dramatic increases in electronic payment adoption within 30 days when programs are properly implemented and promoted.
Digital Transformation in Banks - Nityo v1.0Raviraoalcove
This document discusses digital transformation in the banking industry. It notes that banks are facing challenges like increased competition from non-traditional players and changing customer behaviors. Leading banks are offering innovative digital banking options like mobile banking, online banking, and tablet banking. They provide services like deposits, payments, transfers, and account access across channels. The document advocates that banks embrace digital transformation through strategies like an omni-channel experience and adopting new digital delivery models. It presents Nityo's offerings around digital transformation consulting, technology solutions, and services.
A great overview on how Urbanise cloud base software communicates with smart meters to enable an end-to-end micro-utility solution for your building or property.
This presentation on Mobile Banking was given via webinar on May 3rd. The presentation goes into detail regarding predictions on consumer adoption of Mobile Banking.
RealPage Resident Services Brochure, Featuring ActiveBuilding Multifamily Res...RealPage, Inc.
At RealPage, we’re dedicated to delivering a high-quality living experience for your residents, while simplifying your onsite staff’s responsibilities. In fact, it’s the foundation of our world-class suite of Resident Services products.
The heart of Resident Services is a powerful resident portal called ActiveBuilding®. This resident-facing apartment portal software provides a wide array of tools to keep you conveniently connected to your residents, and them to each other. It also provides one place to pay rent, submit service requests and renew leases.
To further help you manage your community, we’ve enhanced this offering with software products designed to protect both your residents and your livelihood. Our comprehensive insurance solution protects your community from unforeseen danger, while vacant cost recovery and utility billing defend your bottom line.
Combined, all of these services create a dynamic living experience for your residents and far-improved efficiency for your staff, delivering a level of accessibility that is unmatched in the industry. If you’re looking to create a truly exceptional living experience, step up to RealPage Resident Services.
From a premium resident portal with more convenience to improved property staff efficiency and productivity, it's an experience your entire apartment community will see. And they’ll thank you for it. Take your multifamily properties to the next level with RealPage.
Transform and Bridge the Digital Disconnect with SAP SolutionsCapgemini
Discover a customer information system that delivers utility and property tax bills to citizens using a CRM and billing solution, a multichannel foundation, and a computing platform, all from SAP.
See how the City of Kitchener, with Capgemini, started a transformation journey to deliver top services to those who have chosen Kitchener as their home.
Presented at SAPPHIRE NOW 2016.
The document discusses improving the online bill payment experience for customers. It outlines some of the common pain points customers face, such as not being able to easily find the "Pay Bill" option or having to register before making a payment. It proposes simplifying the payment process by allowing guest payments without registration, accepting all payment methods, reducing opportunities for errors, and making the steps clear and simple. The goal is to make bill payment online as easy as transactions are in retail stores in order to improve customer satisfaction and encourage more online payments.
The document proposes the development of online recharge and bill payment mobile apps that would allow users to recharge their mobile, DTH, data cards and pay bills for mobile, data cards and utilities through a login account and selection of payment options including credit, debit and cash cards, with deliverables including complete mobile apps, APIs, notifications, and Android and iOS apps to be completed within 12 to 20 working days for a total payment of 50% upfront and 50% after completion.
Online bill payment and electronic invoicing for QuickBooks, Intacct, NetSuit...Scott Gregory
Bill.com is a cloud-based service that automates bill payments, online invoicing, and cash flow management. It streamlines the manual, paper-based processes of managing payables and receivables. Bill.com allows users to receive and pay bills online, invoice customers online to get paid faster, and gain visibility into cash flow. It integrates with accounting software for a fully automated, paperless workflow.
From grid infrastructure analytics to consumer analytics, the true power of data is starting to be realized. Greentech Media Co-Founder and President, Rick Thompson, sets the stage for the days presentations and panels.
Electronic payment systems allow customers to make online payments for purchases. There are various types of electronic payment methods, including e-wallets, e-cash, smart cards, and credit cards. E-cash works like real currency with unique serial numbers, while e-wallets store payment information like credit cards. Smart cards can be used for applications such as travel tickets and medical records. Credit cards involve repaying spent amounts later. Payment gateways protect sensitive credit card details during transactions between customers, merchants and payment processors. Electronic payment is growing in India due to technology changes, internet access, and encouragement by the Reserve Bank of India.
The document discusses electronic payment systems, their objectives, examples, types, and security services. It describes methods like e-cash, smart cards, and credit/debit cards. E-cash uses cryptographic algorithms to prevent double spending while preserving anonymity. Smart cards can process data and payments. Credit cards require repayment of spent amounts. Payment gateways protect credit card details and ensure secure transactions between customers, merchants and processors. The conclusion states that electronic payment systems have expanded markets and made payments more convenient.
What are big data in the contacts of energy & utilities, and how/where can the utilities find value in the data. In this C-level presentation we discussed the three prime areas: grid operations, smart metering and asset & workforce management. A section on cognitive computing for utilities have been omitted from the presentation due to confidentiality - but I tell you - it is mind-blowing perspectives on how IBM Watson will help utilities plan and optimize their operations in the near future!
See more on http://www.ibmbigdatahub.com/industry/energy-utilities
This is a sample Website proposal that anyone can use for sending it to client. The context for this sample website was an airline client that wanted a new mini-site developed for their Chinese market. Please feel free to reach out for more information by emailing us at: info@digitaljungle.agency
The document discusses how mobile device ownership is rising rapidly, with the majority of households now owning smartphones and nearly half owning tablets. It examines best practices for utility websites to provide responsive designs or mobile sites for customer services like bill payment and outage reporting. Research from utility website benchmarks and customer surveys show that while contact information, bills, and outage reporting are top priorities for mobile access, utility mobile features are currently less usable and take longer to find compared to desktop versions. The document provides recommendations to improve the mobile customer experience through more optimized mobile designs and features.
This document summarizes preliminary results from E Source's 2011 review of 96 electric and gas utility interactive voice response (IVR) systems in North America. It finds that while most utilities allow customers to check their account balance via IVR, fewer offer options for payment arrangements, histories, and locations. It provides examples of IVRs that handled the task of setting up a payment arrangement well and poorly. The best examples had clear menus, logical paths to the option, and useful follow-up choices, while the poor example had confusing navigation and hid the option in a "secret menu". The review finds opportunities for Canadian utilities especially to improve customer experiences for payment-related IVR tasks.
Zipmark is a digital check payment platform that provides businesses with a simpler and more cost-effective way to accept check payments compared to ACH or paper checks. Zipmark generates electronic representations of checks that can be paid through its mobile app, settling payments within 1 business day at a 1% fee up to $5. The platform integrates with billing systems and allows customization for different types of recurring bills like utilities and rent. Zipmark aims to modernize check payments and make them faster, cheaper, and more convenient for both businesses and consumers.
What's the problem? Arrears! This presentation outlines how to break the cycle of delinquency and how to reduce or eliminate arrears by making bills easier to afford.
These are the slides from a joint webinar by Workhorse Software and HeyGov. It's to show municipal clerks and treasurers how their municipality can benefit from a seamless integration. These two platforms can streamline payment processes, utility billing, and automate reconciliation.
Learn how Workhorse's accounting and utility billing software works in tandem with HeyGov's modern digital payment portal to enhance the payment experience for residents. Get insights into customization options and explore how this innovative partnership can boost transparency, eliminate redundancies, and increase overall productivity in your municipality.'
HeyGov
https://heygov.com
Workhorse Software
https://workhorsewi.com
The document discusses online banking, including its definition as conducting financial transactions electronically rather than at a physical branch. It outlines the requirements and procedures for online banking, such as having internet access, registering with a bank, and logging in with a username and password. The key features and advantages of online banking are also summarized, such as lower transaction costs, ability to access accounts anywhere, and immediate money transfers.
In a presentation he gave at the 2014 CAMfire Conference in Las Vegas, NV, Ben Truehart explores the past of how homeowners pay their dues, and makes a well-researched and data backed case for online payment processing for community associations.
The document discusses driving adoption of electronic payment programs among residents. It emphasizes understanding why some programs fail, considering consumer trends of increased online bill payment, and following best practices like making payments convenient and easy to use. Future payment methods may include paying bills via text message or integrating payments into leasing and property management workflows. Case studies show dramatic increases in electronic payment adoption within 30 days when programs are properly implemented and promoted.
Digital Transformation in Banks - Nityo v1.0Raviraoalcove
This document discusses digital transformation in the banking industry. It notes that banks are facing challenges like increased competition from non-traditional players and changing customer behaviors. Leading banks are offering innovative digital banking options like mobile banking, online banking, and tablet banking. They provide services like deposits, payments, transfers, and account access across channels. The document advocates that banks embrace digital transformation through strategies like an omni-channel experience and adopting new digital delivery models. It presents Nityo's offerings around digital transformation consulting, technology solutions, and services.
A great overview on how Urbanise cloud base software communicates with smart meters to enable an end-to-end micro-utility solution for your building or property.
This presentation on Mobile Banking was given via webinar on May 3rd. The presentation goes into detail regarding predictions on consumer adoption of Mobile Banking.
Developers On Demand_ Everything You Need To Know.pdfsmithdavid2
Technology has changed our lives in more ways than we can imagine, and smartphones have played a significant role in this transformation. We can transfer money, shop online, order food, and do a variety of other things with the swipe of our fingers. All of this is to address changing customer needs and meet their expectations for immediate service.
That is why Developers On Demand are gaining popularity. Customers' demanding needs are met instantly, as the name implies. The current environment is pushing entrepreneurs to add more potential to online shopping by incorporating it into the business mix and reaching new heights.
Utility programs designed for low-income customers to avoid delinquency. We share what six utilities are doing to help these customers and what these programs can provide.
Dte energy driving to best in class retail experiencerobgirvan
DTE Energy is a large utility company serving Michigan. It is focusing on improving the customer experience through new technologies and self-service channels. This includes modernizing its website and apps, improving mobile access, and personalizing services for different customer segments. It is also working to establish the right organizational structure to continuously enhance the customer experience.
This document discusses programs that utilities can offer to help customers pay their bills regularly and on time. It summarizes several programs implemented by utilities, including automatic payment plans, budget billing, minimum payment options, matching payment programs, and programs that provide financial counseling and assistance. The key recommendations are to understand the demographics and needs of struggling customers, offer a variety of billing and payment options tailored to different customer needs, and provide combined assistance programs that address multiple financial and behavioral issues.
This document discusses opportunities for banks and accounting firms that use Xero software to better serve small businesses. It notes that accounting firms using Xero provide more services than just tax compliance, such as financial advisory services and apps support. The document also discusses findings from a benchmarking report that show accounting partners want improved bank integrations with Xero and preferential terms for clients from banks in order to direct more client referrals to the banks. Overall, the summary emphasizes the potential for banks and accounting partners that use Xero to collaborate and better meet the needs of small business clients.
This document summarizes Xcel Energy's web and mobile customer interaction roadmap from 2009-2011. It discusses Xcel Energy's objectives to improve customer satisfaction while reducing costs and risks. The roadmap included launching a customer web portal in 2010, a mobile web and app in 2011, and a CRM system for residential customers. It provides details on Xcel Energy's current and planned interactive voice response, customer portal, social media, mobile, and home energy management capabilities. Metrics show the initiatives have increased customer satisfaction and self-service while reducing costs. The presentation outlines keys to success and future plans to create a more integrated customer experience across channels.
These things you must know about online payment solutions.Riya Sen
Every company has different long-term and short-term requirements. Choosing the correct
online payment system to meet your specific requirements can be difficult at times. Many
online payment solution providers are currently developing (or have previously developed)
specific solutions to assist businesses with online payment processing
The document discusses online banking, e-commerce, and electronic payment systems. It provides an introduction to topics like internet banking services, the process of e-commerce, pros and cons of online shopping, electronic payment methods, and benefits of using electronic payment systems. It also includes a case study on the online retailer Amazon, covering how it has managed to succeed as an e-commerce company.
Similar to What Customers Want From Billing and Payment Features (20)
Learn how redesigning a utility bill around the customer experience can positively affect customer satisfaction while also decreasing costs in the call center and increasing savings for the utility.
Reduce Costs and Efficiently Handle High-Volume Customer Transactions with Jo...E Source Companies, LLC
Journey mapping allows utilities to analyze high-volume customer transactions from the customer's perspective. It identifies pain points and opportunities for improvement. A large Canadian utility used journey mapping to understand how customers set up new service after moving. This revealed issues like a difficult website navigation. Simple fixes reduced call volumes and costs. Journey mapping provides benefits like prioritizing improvements, but utilities can simplify the process using cloud-based software and expert guidance.
How Can Utilities Better Serve Up Energy-Efficiency Programs to Small Restaur...E Source Companies, LLC
Small and midsize business customers can be a particularly difficult group for utilities to engage. This graphical e-book shows that small restaurants trust their utility to inform them about energy-efficiency programs, but they almost equally trust their colleagues.
At the end of 2016, E Source surveyed more than 55 utilities for our annual study of "DSM Achievement and Expenditures." Demand-side management (DSM) program executives and administrators are increasingly being called upon to validate program performance and spending. In spite of increasing goals and diminishing savings opportunities, we were impressed that a majority met or exceeded their 2015 targets.
Increase Customer Participation in Value-Added Programs with Journey MappingE Source Companies, LLC
Your utility’s core business of delivering energy safely and reliably to commercial, industrial, and residential customers is running smoothly and efficiently. But getting customers to participate in optional offerings—whether they’re energy-efficiency programs or paperless billing—never seems to get easier. If anything, as you juggle the sometimes competing priorities of customer needs, commission edicts, and organizational goals, increasing program participation becomes more difficult. If you could improve the customer experience (CX) of those programs and make it easier for customers to engage and participate in them, you’d have happier customers, happier customer service representatives (CSRs), and happier executives. In short, it’d be paradise.
The Critical Relationship Between DSM Programs and Customer ExperienceE Source Companies, LLC
If you’ve been running demand-side management (DSM) programs for a few years, you know where you need to focus—or do you? Historically, if you homed in on energy savings, cost- effectiveness, and regulatory compliance, that’d be enough to meet your regulatory obligations and pick some low-hanging efficiency fruit. But in today’s rapidly changing energy landscape, that’s no longer enough. Your customers—you’re not still calling them “meters” or “ratepayers,” are you?—have never had more choices or been more informed about energy than they are today. Their expectations are high, and they don’t have to come to you to get those expectations met.
General-interest headlines from 2016 included celebrity deaths, a strange and surprising US election season, and extreme worldwide weather events, but at E Source, we’ve been keeping an eye on trends and themes in demand-side management (DSM). The big news in DSM may not have made many Twitter feeds or front pages, but what follows are some topics from 2016 that we’ve identified as top-of-mind for utility DSM professionals, as well as related E Source content.
Using Segmentation to Personalize Low-Income Program Outreach and Increase Pa...E Source Companies, LLC
We recently completed research into New England's low-income population. Read a summary of our findings and some suggested next steps for improving outreach efforts and boosting participation.
Utility spending on electric DSM has continued to increase through 2015, albeit at a slower pace than earlier in the decade. To meet these increasing goals, utilities are relying more on behavioral programs than on traditional custom and prescriptive programs. Check out our e-book for the details!
In September 2016, utility professionals from all over the US and Canada gathered in Denver for the E Source Forum. We gathered insights from Forum sessions, attendee tweets, and participant comments and compiled them here.
Last October, utility professionals from all over the US and Canada gathered in Denver for three days for the 2015 E Source Forum. They learned tactics for dealing with increased customer expectations and lofty performance goals for demand-side management (DSM) programs, heard real-life tips for connecting with hard-to-reach customers, and discovered new end-use technologies to consider for programs.
What follows is a collection of insights that were share through these sessions.
Effective change management requires two components--an individual change management model that describes how a single person makes a change and an organizational change management process that supports the process and tools practitioners use.
This tutorial presents an overview of integrating change management and project management, including data and findings from 822 change practitioners and project leaders around the globe who participated in Prosci's Best Practices in Change Management benchmarking study.
How Utilities Can Reduce Costs and Efficiently Handle High-Volume Customer Tr...E Source Companies, LLC
Every utility has customer transactions that seem to flow through the organization like a flood, leaving behind a trail of expenses and operational headaches. If only you could improve and streamline those most high-volume transactions, you'd have happier customers, happier customer service representatives, and happier executives. Journey-mapping offers a way to map, analyze, and visualize how a customer engages with your utility's products, services, online experiences, trade allies, marketing efforts, and other channels. It captures customers' needs, processes, and perceptions at each touchpoint.
Reaching Small Business Customers: Successful Strategies and the Ones That Go...E Source Companies, LLC
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Achieve Your Potential: Segmentation for Business Customer Experience and Ene...E Source Companies, LLC
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How To Check SIM Owner Name And CNIC Of Any Mobile Number
Thanks to the Pakistan Telecommunication Authority’s (PTA) online verification facilities, obtaining SIM owner information has become much easier. Here’s how to find the CNIC and SIM owner details by number:
Compose an SMS to 667: Open a new message on your SIM card and write “MNP”.
Send the SMS: Send this message to the shortcode 667.
Receive Information: Wait for a reply. A message containing the name of the SIM owner associated with the specific SIM number will be sent to you.
Additionally, you can visit or call your network service provider’s local customer care center to confirm the SIM registration status and owner’s name. This simplified procedure eliminates the need for extensive documentation and offers a convenient way to obtain necessary SIM details in Pakistan.
Check SIM Owner Details With Name Online
In Pakistan, there are various Android apps and software solutions available to check the SIM owner’s name by mobile number online. However, it is important to note that most of these apps have not been approved by the Pakistan Telecommunication Authority (PTA), and their use is not recommended. If you choose to use these apps, proceed with caution. Remember, the current law only permits the registration of five SIMs under one identity.
Always verify the validity of any software or tool you decide to use, as unauthorized access to SIM owner credentials may have legal consequences.
Check Jazz SIM Owner Name Details 2024
To check Jazz SIM owner name and details online, follow these steps:
Open the Messaging App: On your mobile phone, open the messaging app.
Create a New Message: Type “667” in the recipient field.
Write the Message: Type “MNP” in the message body.
Send the Message: Send the message using your Jazz SIM.
Wait for a Response: You will receive a message containing the SIM owner’s name and CNIC number associated with the Jazz SIM you are using.
Terms:
Codes can change at any time. Check the Jazz website if the code above has an error.
For further information, call the Jazz helpline.
You can check the Jazz SIM owner, registered address, and location by calling the helpline.
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If you want to Check Ufone SIM Owner Name & Ufone SIM Owner Details online check it by the following steps:
Open the messaging app on your mobile phone.
Create a new message.
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How to Verify the Number of SIM Cards Registered under your CNIC?
If you want to check how many SIM cards are registered under your name, you can do it easily. Just go to your mobile network provider’s website or app. Look for the feature called “SIM Ownership CNIC Tracker.” Then, type in your CNIC number correctly. After you submit it, the system will show you a list of all the SIM cards registered under your name. It will tell you which ones are active (in use) and which ones are inactive (not in use). Check this list carefully to see if there are any SIM cards you don’t need anymore. If you find any inactive ones, you can remove them to make room for new ones. This is helpful if you’re trying to add a new SIM card but all the slots are full. If you have any questions or problems with the registered SIM cards, you can contact your mobile network provider’s customer support for help.. By doing this, you can manage your SIM cards better and make sure you’re using your slots efficiently.
What information does live tracker provide for CNIC numbers?
SimOwnerDetails.online offers a comprehensive range of NADRA sim owner details for CNIC numbers. This includes the holder’s name, address, and a complete list of mobile numbers registered under the CNIC. Users can access detailed information about each registered SIM, facilitating better management and security of their telecommunications accounts.
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What Customers Want From Billing and Payment Features
1. www.esource.com Monday, January 3, 2014
What Customers Want From
Billing and Payment Features
Sarah Fiebiger
Senior Analyst, Market Research Services
@ESourceSarah
January 3, 2014
In person and paper check payments are on the decline:
Electronic, phone: 2011 = 3.5%, 2012 2.8%
Electronic, websites: 2011 = 25.3%, 2012, 27.0% (includes .1% for payments made by mobile apps)
Electronic, other: 2011 19.0%, 2012, 23.4%
Agent assisted walk-in: 2011 9.0%, 2012, 7.0%
Paper checks, bulk processed: 2011, 39.0%, 2012, 37.1%