SlideShare a Scribd company logo
What Colour Is Your Diversity?
Demystifying Diversity for Librarians
Allan Cho
for SLA Western Canada Chapter (SLA WCC)
June 24, 2018
Goals for today’s webinar
● To explore the concept of culture and diversity as it pertains
to library services
● To heighten awareness that implicit bias has on our
expectations and interactions
● To develop skills and strategies to mindfully and effectively
communicate with library users of diverse backgrounds,
languages, and experiences
● To recognize and build upon the skills and strategies already
developed from what you already know
Agenda
● Examine some key resources for libraries (15 min’s)
● Quiz and Exercise (15 min’s)
● Case Studies (15 min’s)
● Questions (15 min’s)
More About Myself
● 10 years as an academic librarian;
● Public, academic, and special libraries
● Editor
● Research in diversity and intercultural
understanding initiatives
● Community engagement
● Member of BCLA and ViMLoC
Part I
Diversity Quiz - No Googling ;-)
1. How many countries are there
in the world?
2. In 2016, what percentage of
immigrants in Canada aged 25 -
64 had a university degree?
al?
Diversity Quiz - Continued
3. How many new immigrants
arrived in Canada in 2016?
4. What year did the greatest
number of immigrants arrive in
Canada?
a) 1975
b) 1991
c) 1913
d) 2016
BCLA Multicultural Services Committee
The Mandate is:
● to improve services to ethnic communities;
● to improve collections and access to
collections in languages other than English;
● to provide help, support, advice, and to share
information,
● resources and experience with libraries and
library staff in British Columbia
● https://bclaconnect.ca/msc/
Visible Minority Librarians of Canada Network (ViMLoC)
Collaborative network to connect, engage and support
visible minority librarians of Canada. The mandate is to:
● Connect and represent visible minority librarians in
Canada
● Empower visible minority librarians of Canada by
providing professional development support
● Engage, collaborate and support research in the
area of visible minority librarianship
● Extend support to librarians working with
multicultural users and collections
Race == Diversity
Implicit bias are attitudes — positive
or negative — or stereotypes someone
has toward a person or group without
being conscious of it.
● BIPOC
● LGBTQ+
● Disability / Accessibility
Part II
The Iceberg Model of Culture
Activity #1 - What does this picture tell you?
Activity #2 - What does this picture tell you?
Activity #3 - What does this picture tell you?
Part III
From “Multi to Inter-Cultural” Understanding
There are 5 stages on this
continuum of cross-cultural
competency:
1. Denial
2. Polarization
3. Minimization
4. Acceptance
5. Adaptation
Bennett, 1998.
The Colour of Diversity
French waiter in Vancouver
says he was fired for his 'direct,
honest' personality
Dispelling the Colour of Diversity, Part 2
Study on Starbucks customers in
six Chinese cities.
Customers in rice-growing regions
were less likely to sit alone and
squeezed themselves through
narrow aisles, whereas customers
in wheat-growing regions were
more likely to move a chair
blocking their way.
Part IV
Some Takeaways
1. Keeping up with the Literature
2. Challenge your unconscious bias
3. Take the Project Implicit online test
 https://implicit.harvard.edu/implicit
Some Important Titles
● Topographies of Whiteness:
Mapping Whiteness in Library and
Information Science
○ Editor: Gina Schlesselman-
Tarango
Some Important Titles
● “Where are all the Librarians of
Color?: The Experiences of People
of Color in Academia”
○ Editors: Rebecca Hankins and
Miguel Juárez
Questions?
References
French waiter in Vancouver says he was fired for his 'direct, honest' personality. CBC News.
http://www.cbc.ca/news/canada/british-columbia/french -waiter-in-vancouver-says-he-was-fired- for-
his-direct-honest-personality-1.4581933
Schlesselman-Tarango, Gina. Topographies of Whiteness: Mapping Whiteness in Library and
Information Science.
Miguel Juárez, Where are all the Librarians of Color? The Experiences of People of Color in
Academia. Library Juice, 2016.
Bennett, Milton J. Developmental model of intercultural sensitivity. John Wiley & Sons, Inc., 1998

More Related Content

Similar to What Colour is Your Diversity? Demystifying Diversity for Librarians

PLA LTC Presentation
PLA LTC PresentationPLA LTC Presentation
PLA LTC Presentation
Kelly Tyler
 
Beyond Disciplines: Providing Outreach to Underserved Groups by Demographic
Beyond Disciplines: Providing Outreach to Underserved Groups by DemographicBeyond Disciplines: Providing Outreach to Underserved Groups by Demographic
Beyond Disciplines: Providing Outreach to Underserved Groups by Demographic
slemire
 
Cross Cultural Communication and Management - Summit Brazil ESPM 01-2014 part01
Cross Cultural Communication and Management - Summit Brazil ESPM 01-2014 part01Cross Cultural Communication and Management - Summit Brazil ESPM 01-2014 part01
Cross Cultural Communication and Management - Summit Brazil ESPM 01-2014 part01
Brian David Butler
 
Building cce’s capacity for cross cultural learning
Building cce’s capacity for cross cultural learningBuilding cce’s capacity for cross cultural learning
Building cce’s capacity for cross cultural learning
Paul Treadwell
 
A Little History with Pictures of my International Career...
A Little History with Pictures of my International Career...A Little History with Pictures of my International Career...
A Little History with Pictures of my International Career...
Clara H. Whyte, M.A.
 
The Practicalities of Cultural Competence
The Practicalities of Cultural CompetenceThe Practicalities of Cultural Competence
The Practicalities of Cultural Competence
Sarah Naumann
 
The Practicalities of Cultural Competence - CARL 2014
The Practicalities of Cultural Competence - CARL 2014The Practicalities of Cultural Competence - CARL 2014
The Practicalities of Cultural Competence - CARL 2014
kairyth
 
Cross Cultural Communications - Global Summit Brazil 2015
Cross Cultural Communications - Global Summit Brazil 2015Cross Cultural Communications - Global Summit Brazil 2015
Cross Cultural Communications - Global Summit Brazil 2015
Brian David Butler
 
Multiculturalism in the uk
Multiculturalism in the ukMulticulturalism in the uk
Multiculturalism in the uk
Tommy Lumby
 
Good practice in building equality and diversity into subject areas
Good practice in building equality and diversity into subject areasGood practice in building equality and diversity into subject areas
Good practice in building equality and diversity into subject areas
Ruth Hewitt
 
Module 5.ppt
Module 5.pptModule 5.ppt
Module 5.ppt
GerlynRavara2
 
Understanding Diversity Training by USCG Auxiliary National Diversity Department
Understanding Diversity Training by USCG Auxiliary National Diversity DepartmentUnderstanding Diversity Training by USCG Auxiliary National Diversity Department
Understanding Diversity Training by USCG Auxiliary National Diversity Department
Atlantic Training, LLC.
 
AL Live—The Importance of Being Inclusive: Diversity in Collection Developmen...
AL Live—The Importance of Being Inclusive: Diversity in Collection Developmen...AL Live—The Importance of Being Inclusive: Diversity in Collection Developmen...
AL Live—The Importance of Being Inclusive: Diversity in Collection Developmen...
ALAeLearningSolutions
 
Developing Students' Intercultural Awareness of Products, Practices, and Pers...
Developing Students' Intercultural Awareness of Products, Practices, and Pers...Developing Students' Intercultural Awareness of Products, Practices, and Pers...
Developing Students' Intercultural Awareness of Products, Practices, and Pers...
Fabrizio Fornara
 
LA Museum Marketing Panel
LA Museum Marketing PanelLA Museum Marketing Panel
LA Museum Marketing Panel
MuseumNext
 
Olsn advocacy
Olsn advocacyOlsn advocacy
Olsn advocacy
Stephen Abram
 
SWK 501 Ch. 4 cultural context
SWK 501 Ch. 4   cultural contextSWK 501 Ch. 4   cultural context
SWK 501 Ch. 4 cultural context
TAMUCSocialWork
 
What is the Intercultural Communication Competence and How You Can Enhance It?
What is the Intercultural Communication Competence and How You Can Enhance It?What is the Intercultural Communication Competence and How You Can Enhance It?
What is the Intercultural Communication Competence and How You Can Enhance It?
Kazunori Nozawa
 
Draft strategy for 2020- 30: Public engagement report summary
Draft strategy for 2020- 30: Public engagement report summaryDraft strategy for 2020- 30: Public engagement report summary
Draft strategy for 2020- 30: Public engagement report summary
Arts Council England
 
EDI23-Creating-inclusive-centres-for-PhD-study-supporting-recruitment-from-mi...
EDI23-Creating-inclusive-centres-for-PhD-study-supporting-recruitment-from-mi...EDI23-Creating-inclusive-centres-for-PhD-study-supporting-recruitment-from-mi...
EDI23-Creating-inclusive-centres-for-PhD-study-supporting-recruitment-from-mi...
UKCGE
 

Similar to What Colour is Your Diversity? Demystifying Diversity for Librarians (20)

PLA LTC Presentation
PLA LTC PresentationPLA LTC Presentation
PLA LTC Presentation
 
Beyond Disciplines: Providing Outreach to Underserved Groups by Demographic
Beyond Disciplines: Providing Outreach to Underserved Groups by DemographicBeyond Disciplines: Providing Outreach to Underserved Groups by Demographic
Beyond Disciplines: Providing Outreach to Underserved Groups by Demographic
 
Cross Cultural Communication and Management - Summit Brazil ESPM 01-2014 part01
Cross Cultural Communication and Management - Summit Brazil ESPM 01-2014 part01Cross Cultural Communication and Management - Summit Brazil ESPM 01-2014 part01
Cross Cultural Communication and Management - Summit Brazil ESPM 01-2014 part01
 
Building cce’s capacity for cross cultural learning
Building cce’s capacity for cross cultural learningBuilding cce’s capacity for cross cultural learning
Building cce’s capacity for cross cultural learning
 
A Little History with Pictures of my International Career...
A Little History with Pictures of my International Career...A Little History with Pictures of my International Career...
A Little History with Pictures of my International Career...
 
The Practicalities of Cultural Competence
The Practicalities of Cultural CompetenceThe Practicalities of Cultural Competence
The Practicalities of Cultural Competence
 
The Practicalities of Cultural Competence - CARL 2014
The Practicalities of Cultural Competence - CARL 2014The Practicalities of Cultural Competence - CARL 2014
The Practicalities of Cultural Competence - CARL 2014
 
Cross Cultural Communications - Global Summit Brazil 2015
Cross Cultural Communications - Global Summit Brazil 2015Cross Cultural Communications - Global Summit Brazil 2015
Cross Cultural Communications - Global Summit Brazil 2015
 
Multiculturalism in the uk
Multiculturalism in the ukMulticulturalism in the uk
Multiculturalism in the uk
 
Good practice in building equality and diversity into subject areas
Good practice in building equality and diversity into subject areasGood practice in building equality and diversity into subject areas
Good practice in building equality and diversity into subject areas
 
Module 5.ppt
Module 5.pptModule 5.ppt
Module 5.ppt
 
Understanding Diversity Training by USCG Auxiliary National Diversity Department
Understanding Diversity Training by USCG Auxiliary National Diversity DepartmentUnderstanding Diversity Training by USCG Auxiliary National Diversity Department
Understanding Diversity Training by USCG Auxiliary National Diversity Department
 
AL Live—The Importance of Being Inclusive: Diversity in Collection Developmen...
AL Live—The Importance of Being Inclusive: Diversity in Collection Developmen...AL Live—The Importance of Being Inclusive: Diversity in Collection Developmen...
AL Live—The Importance of Being Inclusive: Diversity in Collection Developmen...
 
Developing Students' Intercultural Awareness of Products, Practices, and Pers...
Developing Students' Intercultural Awareness of Products, Practices, and Pers...Developing Students' Intercultural Awareness of Products, Practices, and Pers...
Developing Students' Intercultural Awareness of Products, Practices, and Pers...
 
LA Museum Marketing Panel
LA Museum Marketing PanelLA Museum Marketing Panel
LA Museum Marketing Panel
 
Olsn advocacy
Olsn advocacyOlsn advocacy
Olsn advocacy
 
SWK 501 Ch. 4 cultural context
SWK 501 Ch. 4   cultural contextSWK 501 Ch. 4   cultural context
SWK 501 Ch. 4 cultural context
 
What is the Intercultural Communication Competence and How You Can Enhance It?
What is the Intercultural Communication Competence and How You Can Enhance It?What is the Intercultural Communication Competence and How You Can Enhance It?
What is the Intercultural Communication Competence and How You Can Enhance It?
 
Draft strategy for 2020- 30: Public engagement report summary
Draft strategy for 2020- 30: Public engagement report summaryDraft strategy for 2020- 30: Public engagement report summary
Draft strategy for 2020- 30: Public engagement report summary
 
EDI23-Creating-inclusive-centres-for-PhD-study-supporting-recruitment-from-mi...
EDI23-Creating-inclusive-centres-for-PhD-study-supporting-recruitment-from-mi...EDI23-Creating-inclusive-centres-for-PhD-study-supporting-recruitment-from-mi...
EDI23-Creating-inclusive-centres-for-PhD-study-supporting-recruitment-from-mi...
 

More from Allan Cho

Practicing Anti-Racism in Information Spaces: Notes From the Field
Practicing Anti-Racism in Information Spaces: Notes From the FieldPracticing Anti-Racism in Information Spaces: Notes From the Field
Practicing Anti-Racism in Information Spaces: Notes From the Field
Allan Cho
 
Decolonizing the Digital Humanities
Decolonizing the Digital HumanitiesDecolonizing the Digital Humanities
Decolonizing the Digital Humanities
Allan Cho
 
Supporting Diversity, Equity and Inclusion in Canadian Libraries
Supporting Diversity, Equity and Inclusion in Canadian Libraries Supporting Diversity, Equity and Inclusion in Canadian Libraries
Supporting Diversity, Equity and Inclusion in Canadian Libraries
Allan Cho
 
The Role of Digital Humanities and Sharing Knowledge
The Role of Digital Humanities and Sharing Knowledge The Role of Digital Humanities and Sharing Knowledge
The Role of Digital Humanities and Sharing Knowledge
Allan Cho
 
Decolonizing the Digital Humanities
Decolonizing the Digital Humanities Decolonizing the Digital Humanities
Decolonizing the Digital Humanities
Allan Cho
 
Presentation for SFU's ASC-301-3 Asian Canadian Identities: Experiences & Per...
Presentation for SFU's ASC-301-3 Asian Canadian Identities: Experiences & Per...Presentation for SFU's ASC-301-3 Asian Canadian Identities: Experiences & Per...
Presentation for SFU's ASC-301-3 Asian Canadian Identities: Experiences & Per...
Allan Cho
 
Digital Scholarship in the Humanities & Social Sciences
Digital Scholarship in the Humanities & Social SciencesDigital Scholarship in the Humanities & Social Sciences
Digital Scholarship in the Humanities & Social Sciences
Allan Cho
 
Ricepaper Magazine: Publishing From 1.0 to 2.0
Ricepaper Magazine: Publishing From 1.0 to 2.0 Ricepaper Magazine: Publishing From 1.0 to 2.0
Ricepaper Magazine: Publishing From 1.0 to 2.0
Allan Cho
 
Digital Humanities in East Asia
Digital Humanities in East AsiaDigital Humanities in East Asia
Digital Humanities in East Asia
Allan Cho
 
Contextualizing a Classification System
Contextualizing a Classification SystemContextualizing a Classification System
Contextualizing a Classification System
Allan Cho
 
Library Café as a Place for Collaborative Learning: A Comparative Study betw...
Library Café as a Place for Collaborative Learning: A Comparative Study betw...Library Café as a Place for Collaborative Learning: A Comparative Study betw...
Library Café as a Place for Collaborative Learning: A Comparative Study betw...
Allan Cho
 
Social media as an engagement, collection, and curriculum tool: Using YouTube...
Social media as an engagement, collection, and curriculum tool: Using YouTube...Social media as an engagement, collection, and curriculum tool: Using YouTube...
Social media as an engagement, collection, and curriculum tool: Using YouTube...
Allan Cho
 
Bringing Old Perspectives to New Audiences: a history of BC’s First Bilingual...
Bringing Old Perspectives to New Audiences: a history of BC’s First Bilingual...Bringing Old Perspectives to New Audiences: a history of BC’s First Bilingual...
Bringing Old Perspectives to New Audiences: a history of BC’s First Bilingual...
Allan Cho
 
YouTube, social media, and academic libraries: building a digital collection
YouTube, social media, and academic libraries: building a digital collection YouTube, social media, and academic libraries: building a digital collection
YouTube, social media, and academic libraries: building a digital collection
Allan Cho
 
The Jim Wong-Chu Fonds
The Jim Wong-Chu Fonds  The Jim Wong-Chu Fonds
The Jim Wong-Chu Fonds
Allan Cho
 
Social media at the irving k. barber learning centre (may 18, 2010)
Social media at the irving k. barber learning centre (may 18, 2010)Social media at the irving k. barber learning centre (may 18, 2010)
Social media at the irving k. barber learning centre (may 18, 2010)
Allan Cho
 
Programs and services at ikblc (november 10, 2011)
Programs and services at ikblc (november 10, 2011)Programs and services at ikblc (november 10, 2011)
Programs and services at ikblc (november 10, 2011)
Allan Cho
 
Mashing up the web” - combining, fusing, creating ideas in linking web 2.0 t...
Mashing up the web”  - combining, fusing, creating ideas in linking web 2.0 t...Mashing up the web”  - combining, fusing, creating ideas in linking web 2.0 t...
Mashing up the web” - combining, fusing, creating ideas in linking web 2.0 t...
Allan Cho
 
Libraries in a digital frontier - preserving chinese canadian cultural herit...
Libraries in a digital frontier  - preserving chinese canadian cultural herit...Libraries in a digital frontier  - preserving chinese canadian cultural herit...
Libraries in a digital frontier - preserving chinese canadian cultural herit...
Allan Cho
 
Bringing the Past to the Present
Bringing the Past to the Present Bringing the Past to the Present
Bringing the Past to the Present
Allan Cho
 

More from Allan Cho (20)

Practicing Anti-Racism in Information Spaces: Notes From the Field
Practicing Anti-Racism in Information Spaces: Notes From the FieldPracticing Anti-Racism in Information Spaces: Notes From the Field
Practicing Anti-Racism in Information Spaces: Notes From the Field
 
Decolonizing the Digital Humanities
Decolonizing the Digital HumanitiesDecolonizing the Digital Humanities
Decolonizing the Digital Humanities
 
Supporting Diversity, Equity and Inclusion in Canadian Libraries
Supporting Diversity, Equity and Inclusion in Canadian Libraries Supporting Diversity, Equity and Inclusion in Canadian Libraries
Supporting Diversity, Equity and Inclusion in Canadian Libraries
 
The Role of Digital Humanities and Sharing Knowledge
The Role of Digital Humanities and Sharing Knowledge The Role of Digital Humanities and Sharing Knowledge
The Role of Digital Humanities and Sharing Knowledge
 
Decolonizing the Digital Humanities
Decolonizing the Digital Humanities Decolonizing the Digital Humanities
Decolonizing the Digital Humanities
 
Presentation for SFU's ASC-301-3 Asian Canadian Identities: Experiences & Per...
Presentation for SFU's ASC-301-3 Asian Canadian Identities: Experiences & Per...Presentation for SFU's ASC-301-3 Asian Canadian Identities: Experiences & Per...
Presentation for SFU's ASC-301-3 Asian Canadian Identities: Experiences & Per...
 
Digital Scholarship in the Humanities & Social Sciences
Digital Scholarship in the Humanities & Social SciencesDigital Scholarship in the Humanities & Social Sciences
Digital Scholarship in the Humanities & Social Sciences
 
Ricepaper Magazine: Publishing From 1.0 to 2.0
Ricepaper Magazine: Publishing From 1.0 to 2.0 Ricepaper Magazine: Publishing From 1.0 to 2.0
Ricepaper Magazine: Publishing From 1.0 to 2.0
 
Digital Humanities in East Asia
Digital Humanities in East AsiaDigital Humanities in East Asia
Digital Humanities in East Asia
 
Contextualizing a Classification System
Contextualizing a Classification SystemContextualizing a Classification System
Contextualizing a Classification System
 
Library Café as a Place for Collaborative Learning: A Comparative Study betw...
Library Café as a Place for Collaborative Learning: A Comparative Study betw...Library Café as a Place for Collaborative Learning: A Comparative Study betw...
Library Café as a Place for Collaborative Learning: A Comparative Study betw...
 
Social media as an engagement, collection, and curriculum tool: Using YouTube...
Social media as an engagement, collection, and curriculum tool: Using YouTube...Social media as an engagement, collection, and curriculum tool: Using YouTube...
Social media as an engagement, collection, and curriculum tool: Using YouTube...
 
Bringing Old Perspectives to New Audiences: a history of BC’s First Bilingual...
Bringing Old Perspectives to New Audiences: a history of BC’s First Bilingual...Bringing Old Perspectives to New Audiences: a history of BC’s First Bilingual...
Bringing Old Perspectives to New Audiences: a history of BC’s First Bilingual...
 
YouTube, social media, and academic libraries: building a digital collection
YouTube, social media, and academic libraries: building a digital collection YouTube, social media, and academic libraries: building a digital collection
YouTube, social media, and academic libraries: building a digital collection
 
The Jim Wong-Chu Fonds
The Jim Wong-Chu Fonds  The Jim Wong-Chu Fonds
The Jim Wong-Chu Fonds
 
Social media at the irving k. barber learning centre (may 18, 2010)
Social media at the irving k. barber learning centre (may 18, 2010)Social media at the irving k. barber learning centre (may 18, 2010)
Social media at the irving k. barber learning centre (may 18, 2010)
 
Programs and services at ikblc (november 10, 2011)
Programs and services at ikblc (november 10, 2011)Programs and services at ikblc (november 10, 2011)
Programs and services at ikblc (november 10, 2011)
 
Mashing up the web” - combining, fusing, creating ideas in linking web 2.0 t...
Mashing up the web”  - combining, fusing, creating ideas in linking web 2.0 t...Mashing up the web”  - combining, fusing, creating ideas in linking web 2.0 t...
Mashing up the web” - combining, fusing, creating ideas in linking web 2.0 t...
 
Libraries in a digital frontier - preserving chinese canadian cultural herit...
Libraries in a digital frontier  - preserving chinese canadian cultural herit...Libraries in a digital frontier  - preserving chinese canadian cultural herit...
Libraries in a digital frontier - preserving chinese canadian cultural herit...
 
Bringing the Past to the Present
Bringing the Past to the Present Bringing the Past to the Present
Bringing the Past to the Present
 

Recently uploaded

A Visual Guide to 1 Samuel | A Tale of Two Hearts
A Visual Guide to 1 Samuel | A Tale of Two HeartsA Visual Guide to 1 Samuel | A Tale of Two Hearts
A Visual Guide to 1 Samuel | A Tale of Two Hearts
Steve Thomason
 
Standardized tool for Intelligence test.
Standardized tool for Intelligence test.Standardized tool for Intelligence test.
Standardized tool for Intelligence test.
deepaannamalai16
 
How to Download & Install Module From the Odoo App Store in Odoo 17
How to Download & Install Module From the Odoo App Store in Odoo 17How to Download & Install Module From the Odoo App Store in Odoo 17
How to Download & Install Module From the Odoo App Store in Odoo 17
Celine George
 
Bossa N’ Roll Records by Ismael Vazquez.
Bossa N’ Roll Records by Ismael Vazquez.Bossa N’ Roll Records by Ismael Vazquez.
Bossa N’ Roll Records by Ismael Vazquez.
IsmaelVazquez38
 
Educational Technology in the Health Sciences
Educational Technology in the Health SciencesEducational Technology in the Health Sciences
Educational Technology in the Health Sciences
Iris Thiele Isip-Tan
 
Elevate Your Nonprofit's Online Presence_ A Guide to Effective SEO Strategies...
Elevate Your Nonprofit's Online Presence_ A Guide to Effective SEO Strategies...Elevate Your Nonprofit's Online Presence_ A Guide to Effective SEO Strategies...
Elevate Your Nonprofit's Online Presence_ A Guide to Effective SEO Strategies...
TechSoup
 
How to Manage Reception Report in Odoo 17
How to Manage Reception Report in Odoo 17How to Manage Reception Report in Odoo 17
How to Manage Reception Report in Odoo 17
Celine George
 
Juneteenth Freedom Day 2024 David Douglas School District
Juneteenth Freedom Day 2024 David Douglas School DistrictJuneteenth Freedom Day 2024 David Douglas School District
Juneteenth Freedom Day 2024 David Douglas School District
David Douglas School District
 
Temple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation resultsTemple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation results
Krassimira Luka
 
BPSC-105 important questions for june term end exam
BPSC-105 important questions for june term end examBPSC-105 important questions for june term end exam
BPSC-105 important questions for june term end exam
sonukumargpnirsadhan
 
Electric Fetus - Record Store Scavenger Hunt
Electric Fetus - Record Store Scavenger HuntElectric Fetus - Record Store Scavenger Hunt
Electric Fetus - Record Store Scavenger Hunt
RamseyBerglund
 
220711130088 Sumi Basak Virtual University EPC 3.pptx
220711130088 Sumi Basak Virtual University EPC 3.pptx220711130088 Sumi Basak Virtual University EPC 3.pptx
220711130088 Sumi Basak Virtual University EPC 3.pptx
Kalna College
 
spot a liar (Haiqa 146).pptx Technical writhing and presentation skills
spot a liar (Haiqa 146).pptx Technical writhing and presentation skillsspot a liar (Haiqa 146).pptx Technical writhing and presentation skills
spot a liar (Haiqa 146).pptx Technical writhing and presentation skills
haiqairshad
 
How to Setup Default Value for a Field in Odoo 17
How to Setup Default Value for a Field in Odoo 17How to Setup Default Value for a Field in Odoo 17
How to Setup Default Value for a Field in Odoo 17
Celine George
 
CIS 4200-02 Group 1 Final Project Report (1).pdf
CIS 4200-02 Group 1 Final Project Report (1).pdfCIS 4200-02 Group 1 Final Project Report (1).pdf
CIS 4200-02 Group 1 Final Project Report (1).pdf
blueshagoo1
 
NIPER 2024 MEMORY BASED QUESTIONS.ANSWERS TO NIPER 2024 QUESTIONS.NIPER JEE 2...
NIPER 2024 MEMORY BASED QUESTIONS.ANSWERS TO NIPER 2024 QUESTIONS.NIPER JEE 2...NIPER 2024 MEMORY BASED QUESTIONS.ANSWERS TO NIPER 2024 QUESTIONS.NIPER JEE 2...
NIPER 2024 MEMORY BASED QUESTIONS.ANSWERS TO NIPER 2024 QUESTIONS.NIPER JEE 2...
Payaamvohra1
 
مصحف القراءات العشر أعد أحرف الخلاف سمير بسيوني.pdf
مصحف القراءات العشر   أعد أحرف الخلاف سمير بسيوني.pdfمصحف القراءات العشر   أعد أحرف الخلاف سمير بسيوني.pdf
مصحف القراءات العشر أعد أحرف الخلاف سمير بسيوني.pdf
سمير بسيوني
 
KHUSWANT SINGH.pptx ALL YOU NEED TO KNOW ABOUT KHUSHWANT SINGH
KHUSWANT SINGH.pptx ALL YOU NEED TO KNOW ABOUT KHUSHWANT SINGHKHUSWANT SINGH.pptx ALL YOU NEED TO KNOW ABOUT KHUSHWANT SINGH
KHUSWANT SINGH.pptx ALL YOU NEED TO KNOW ABOUT KHUSHWANT SINGH
shreyassri1208
 
RESULTS OF THE EVALUATION QUESTIONNAIRE.pptx
RESULTS OF THE EVALUATION QUESTIONNAIRE.pptxRESULTS OF THE EVALUATION QUESTIONNAIRE.pptx
RESULTS OF THE EVALUATION QUESTIONNAIRE.pptx
zuzanka
 
Oliver Asks for More by Charles Dickens (9)
Oliver Asks for More by Charles Dickens (9)Oliver Asks for More by Charles Dickens (9)
Oliver Asks for More by Charles Dickens (9)
nitinpv4ai
 

Recently uploaded (20)

A Visual Guide to 1 Samuel | A Tale of Two Hearts
A Visual Guide to 1 Samuel | A Tale of Two HeartsA Visual Guide to 1 Samuel | A Tale of Two Hearts
A Visual Guide to 1 Samuel | A Tale of Two Hearts
 
Standardized tool for Intelligence test.
Standardized tool for Intelligence test.Standardized tool for Intelligence test.
Standardized tool for Intelligence test.
 
How to Download & Install Module From the Odoo App Store in Odoo 17
How to Download & Install Module From the Odoo App Store in Odoo 17How to Download & Install Module From the Odoo App Store in Odoo 17
How to Download & Install Module From the Odoo App Store in Odoo 17
 
Bossa N’ Roll Records by Ismael Vazquez.
Bossa N’ Roll Records by Ismael Vazquez.Bossa N’ Roll Records by Ismael Vazquez.
Bossa N’ Roll Records by Ismael Vazquez.
 
Educational Technology in the Health Sciences
Educational Technology in the Health SciencesEducational Technology in the Health Sciences
Educational Technology in the Health Sciences
 
Elevate Your Nonprofit's Online Presence_ A Guide to Effective SEO Strategies...
Elevate Your Nonprofit's Online Presence_ A Guide to Effective SEO Strategies...Elevate Your Nonprofit's Online Presence_ A Guide to Effective SEO Strategies...
Elevate Your Nonprofit's Online Presence_ A Guide to Effective SEO Strategies...
 
How to Manage Reception Report in Odoo 17
How to Manage Reception Report in Odoo 17How to Manage Reception Report in Odoo 17
How to Manage Reception Report in Odoo 17
 
Juneteenth Freedom Day 2024 David Douglas School District
Juneteenth Freedom Day 2024 David Douglas School DistrictJuneteenth Freedom Day 2024 David Douglas School District
Juneteenth Freedom Day 2024 David Douglas School District
 
Temple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation resultsTemple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation results
 
BPSC-105 important questions for june term end exam
BPSC-105 important questions for june term end examBPSC-105 important questions for june term end exam
BPSC-105 important questions for june term end exam
 
Electric Fetus - Record Store Scavenger Hunt
Electric Fetus - Record Store Scavenger HuntElectric Fetus - Record Store Scavenger Hunt
Electric Fetus - Record Store Scavenger Hunt
 
220711130088 Sumi Basak Virtual University EPC 3.pptx
220711130088 Sumi Basak Virtual University EPC 3.pptx220711130088 Sumi Basak Virtual University EPC 3.pptx
220711130088 Sumi Basak Virtual University EPC 3.pptx
 
spot a liar (Haiqa 146).pptx Technical writhing and presentation skills
spot a liar (Haiqa 146).pptx Technical writhing and presentation skillsspot a liar (Haiqa 146).pptx Technical writhing and presentation skills
spot a liar (Haiqa 146).pptx Technical writhing and presentation skills
 
How to Setup Default Value for a Field in Odoo 17
How to Setup Default Value for a Field in Odoo 17How to Setup Default Value for a Field in Odoo 17
How to Setup Default Value for a Field in Odoo 17
 
CIS 4200-02 Group 1 Final Project Report (1).pdf
CIS 4200-02 Group 1 Final Project Report (1).pdfCIS 4200-02 Group 1 Final Project Report (1).pdf
CIS 4200-02 Group 1 Final Project Report (1).pdf
 
NIPER 2024 MEMORY BASED QUESTIONS.ANSWERS TO NIPER 2024 QUESTIONS.NIPER JEE 2...
NIPER 2024 MEMORY BASED QUESTIONS.ANSWERS TO NIPER 2024 QUESTIONS.NIPER JEE 2...NIPER 2024 MEMORY BASED QUESTIONS.ANSWERS TO NIPER 2024 QUESTIONS.NIPER JEE 2...
NIPER 2024 MEMORY BASED QUESTIONS.ANSWERS TO NIPER 2024 QUESTIONS.NIPER JEE 2...
 
مصحف القراءات العشر أعد أحرف الخلاف سمير بسيوني.pdf
مصحف القراءات العشر   أعد أحرف الخلاف سمير بسيوني.pdfمصحف القراءات العشر   أعد أحرف الخلاف سمير بسيوني.pdf
مصحف القراءات العشر أعد أحرف الخلاف سمير بسيوني.pdf
 
KHUSWANT SINGH.pptx ALL YOU NEED TO KNOW ABOUT KHUSHWANT SINGH
KHUSWANT SINGH.pptx ALL YOU NEED TO KNOW ABOUT KHUSHWANT SINGHKHUSWANT SINGH.pptx ALL YOU NEED TO KNOW ABOUT KHUSHWANT SINGH
KHUSWANT SINGH.pptx ALL YOU NEED TO KNOW ABOUT KHUSHWANT SINGH
 
RESULTS OF THE EVALUATION QUESTIONNAIRE.pptx
RESULTS OF THE EVALUATION QUESTIONNAIRE.pptxRESULTS OF THE EVALUATION QUESTIONNAIRE.pptx
RESULTS OF THE EVALUATION QUESTIONNAIRE.pptx
 
Oliver Asks for More by Charles Dickens (9)
Oliver Asks for More by Charles Dickens (9)Oliver Asks for More by Charles Dickens (9)
Oliver Asks for More by Charles Dickens (9)
 

What Colour is Your Diversity? Demystifying Diversity for Librarians

  • 1. What Colour Is Your Diversity? Demystifying Diversity for Librarians Allan Cho for SLA Western Canada Chapter (SLA WCC) June 24, 2018
  • 2. Goals for today’s webinar ● To explore the concept of culture and diversity as it pertains to library services ● To heighten awareness that implicit bias has on our expectations and interactions ● To develop skills and strategies to mindfully and effectively communicate with library users of diverse backgrounds, languages, and experiences ● To recognize and build upon the skills and strategies already developed from what you already know
  • 3. Agenda ● Examine some key resources for libraries (15 min’s) ● Quiz and Exercise (15 min’s) ● Case Studies (15 min’s) ● Questions (15 min’s)
  • 4. More About Myself ● 10 years as an academic librarian; ● Public, academic, and special libraries ● Editor ● Research in diversity and intercultural understanding initiatives ● Community engagement ● Member of BCLA and ViMLoC
  • 6.
  • 7. Diversity Quiz - No Googling ;-) 1. How many countries are there in the world? 2. In 2016, what percentage of immigrants in Canada aged 25 - 64 had a university degree? al?
  • 8. Diversity Quiz - Continued 3. How many new immigrants arrived in Canada in 2016? 4. What year did the greatest number of immigrants arrive in Canada? a) 1975 b) 1991 c) 1913 d) 2016
  • 9. BCLA Multicultural Services Committee The Mandate is: ● to improve services to ethnic communities; ● to improve collections and access to collections in languages other than English; ● to provide help, support, advice, and to share information, ● resources and experience with libraries and library staff in British Columbia ● https://bclaconnect.ca/msc/
  • 10. Visible Minority Librarians of Canada Network (ViMLoC) Collaborative network to connect, engage and support visible minority librarians of Canada. The mandate is to: ● Connect and represent visible minority librarians in Canada ● Empower visible minority librarians of Canada by providing professional development support ● Engage, collaborate and support research in the area of visible minority librarianship ● Extend support to librarians working with multicultural users and collections
  • 11. Race == Diversity Implicit bias are attitudes — positive or negative — or stereotypes someone has toward a person or group without being conscious of it. ● BIPOC ● LGBTQ+ ● Disability / Accessibility
  • 13. The Iceberg Model of Culture
  • 14. Activity #1 - What does this picture tell you?
  • 15. Activity #2 - What does this picture tell you?
  • 16. Activity #3 - What does this picture tell you?
  • 18. From “Multi to Inter-Cultural” Understanding There are 5 stages on this continuum of cross-cultural competency: 1. Denial 2. Polarization 3. Minimization 4. Acceptance 5. Adaptation Bennett, 1998.
  • 19. The Colour of Diversity French waiter in Vancouver says he was fired for his 'direct, honest' personality
  • 20. Dispelling the Colour of Diversity, Part 2 Study on Starbucks customers in six Chinese cities. Customers in rice-growing regions were less likely to sit alone and squeezed themselves through narrow aisles, whereas customers in wheat-growing regions were more likely to move a chair blocking their way.
  • 22. Some Takeaways 1. Keeping up with the Literature 2. Challenge your unconscious bias 3. Take the Project Implicit online test  https://implicit.harvard.edu/implicit
  • 23. Some Important Titles ● Topographies of Whiteness: Mapping Whiteness in Library and Information Science ○ Editor: Gina Schlesselman- Tarango
  • 24. Some Important Titles ● “Where are all the Librarians of Color?: The Experiences of People of Color in Academia” ○ Editors: Rebecca Hankins and Miguel Juárez
  • 26. References French waiter in Vancouver says he was fired for his 'direct, honest' personality. CBC News. http://www.cbc.ca/news/canada/british-columbia/french -waiter-in-vancouver-says-he-was-fired- for- his-direct-honest-personality-1.4581933 Schlesselman-Tarango, Gina. Topographies of Whiteness: Mapping Whiteness in Library and Information Science. Miguel Juárez, Where are all the Librarians of Color? The Experiences of People of Color in Academia. Library Juice, 2016. Bennett, Milton J. Developmental model of intercultural sensitivity. John Wiley & Sons, Inc., 1998

Editor's Notes

  1. This webinar will help anyone to build upon current experience and strategies to develop increased awareness and communication skills for working with diverse client communities in public and customer service-oriented positions. By better understanding the term ‘diversity’ which is often used in training and everyday lingo, this workshop explores the concept of culture and diversity as they pertains to library services while also raising our awareness of the impact cultural differences that have on our expectations and interactions in the workplace. Using a variety of case studies and small exercises, this webinar will help develop skills and strategies to mindfully and effectively communicate with library users with diverse backgrounds, languages and experiences despite our inherent biases developed both consciously and without our even knowing them.
  2. A manual for intercultural communication cannot exist.
  3. According to Welcome BC, “almost 30 percent of British Columbians immigrated to B.C. from another country. Just under one-quarter of the people in B.C. are a visible minority. Another five percent of the population is Indigenous. However, a good portion of those immigrants and minorities face several barriers in their everyday lives, including, but not only, limited language skills, lack of jobs, poverty, cultural difficulties and racism. Library staff face many challenges when it comes to connecting with and serving those communities. The challenges are present in many forms: What’s the best way to communicate with someone who doesn’t speak English? How to interact with a man who doesn’t want to shake my hand? How do I tell a woman she is welcome to stay as long as she wants if this is her first time in a library? Racism in Libraries survey that, ideally, will help us capture a wide picture of incidents in and around libraries and their staff and patrons. The survey will go out in the Spring of 2018 and findings will be shared later in the year.
  4. 1.  Answer - 195 according to UN 2. As of the 2016 Canadian census, 4 in 10 immigrants aged 25 to 64 had a bachelor's degree or higher  
  5. 3.  Answer - 300,000 4.  Answer - (c) 1913 - 400,000 arrived - European exodus    
  6. According to Welcome BC, “almost 30 percent of British Columbians immigrated to B.C. from another country. Just under one-quarter of the people in B.C. are a visible minority. Another five percent of the population is Indigenous. However, a good portion of those immigrants and minorities face several barriers in their everyday lives, including, but not only, limited language skills, lack of jobs, poverty, cultural difficulties and racism. Library staff face many challenges when it comes to connecting with and serving those communities. The challenges are present in many forms: What’s the best way to communicate with someone who doesn’t speak English? How to interact with a man who doesn’t want to shake my hand? How do I tell a woman she is welcome to stay as long as she wants if this is her first time in a library? Racism in Libraries survey that, ideally, will help us capture a wide picture of incidents in and around libraries and their staff and patrons. The survey will go out in the Spring of 2018 and findings will be shared later in the year.
  7. What is race? Race is understood through the collective and politically perpetuated through society and its institutions. In fact, not only is the library not a neutral egalitarian institution, but, as a result of of its lack of professional diversity and its claim to neutrality, has historically served the interests of a racial project by aiding in the construction and maintenance of an American (and in our case British Canadian) citizenry as well as the perpetuation of privilege in the structures of the field itself. (Gohr, 2017) Librarians cannot claim to be neutral in an institution subject to the dominant society’s ideologies and values, especially when these ideologies are disproportionately represented. Libraries are embedded in larger historical contexts, inherit their values from those larger structures, and are constrained by them. In libraries, this has manifested in various ways, through collection development; hiring practices; and the organization of knowledge; among the many  
  8. Culture has been compared to an iceberg. Just as an iceberg has a visible section (one-ninth of it) above the waterline and a larger, invisible section below the waterline, culture has some aspects that you can observe and others that you can only imagine or intuit. Like an iceberg, the part of culture that is visible (observable behavior) is only a small part of a much bigger whole. “Blink” - Malcolm Gladwell - Blink: The Power of Thinking Without Thinking -- The author describes the main subject of his book as "thin-slicing": our ability to use limited information from a very narrow period of experience to come to a conclusion. This idea suggests that spontaneous decisions are often as good as—or even better than—carefully planned and considered ones. Gladwell also uses many examples of regular people's experiences with "thin-slicing," including our instinctive ability to mind-read, which is how we can get to know a person's emotions just by looking at his or her face. Cognitive Dissonance - is the mental discomfort (psychological stress) experienced by a person who simultaneously holds two or more contradictory beliefs, ideas, or values. The occurrence of cognitive dissonance is a consequence of a person performing an action that contradicts personal beliefs, ideals, and values; and also occurs when confronted with new information that contradicts beliefs, ideals, and values.
  9. Dominic Noonan was the crime boss in a notorious British gangster family thought to have committed 25 murders.
  10. Bobby Fischer is the chess genius
  11. Sixty years ago, six young women programmed the world's first all-electronic computer, the ENIAC. Their ballistics program used hundreds of wires and 3000 switches. Never introduced, they never became a part of history. Programmers worked tirelessly to make programming easier for all. They created the first sort routine, software application and instruction set, and classes in programming. Their work dramatically altered computing in the 1940s and 1950s. They paved the path to the modern software industry.
  12. Cross-cultural competency is “the willingness and ability of an organization to value the importance of culture in the delivery of services to all segments of the population”. There are 5 stages on this continuum: Denial: Denial consists of a Disinterest in other cultures and a more active Avoidance of cultural difference Polarization: Polarization is an evaluative mindset that views cultural differences from an “us versus them” perspective. Minimization: strategy can have survival value for non-dominant culture members and often takes the form of “go along to get along.” When Minimization exists in organizations, diversity often feels “not heard.” Acceptance: Acceptance and Adaptation are intercultural/global mindsets. With an Acceptance orientation, individuals recognize and appreciate patterns of cultural difference and commonality in their own and other cultures. Adaptation: Adaptation enables deep cultural bridging across diverse communities using an increased repertoire of cultural frameworks and practices in navigating cultural commonalities and differences. When an Adaptation mindset is present in the workplace, diversity feels “valued and involved.”
  13. But I want to stress in this webinar that diversity is not based on colour and not based on ethnicity. Prejudice is not a colour problem. For many instances, it is a cultural misunderstanding, particularly in the workplace
  14. The book talks about how there is an overwhelming whiteness in a “race-blind” LIS profession has been rendered invisible via colonialism Multiculturalism within the profession has been “celebrate” and “discussed” at length Case studies, research, and statistical data report do little to address deep-seated institutional structures of discrimination being perpetuated within libraries as a reflection of the society in which they operate Calling for an increase in recruitment of minority librarians rather than addressing the underlying cause of these inequalities is really just a self-congratulatory exercise In fact, “diversity” rhetoric trivializes the injustices experienced by the oppressed
  15. In order to truly understand why librarianship lacks diversity, we need to critically examine these realities and how they affect the profession as a whole, especially as we move towards greater reliance on online education in the context of a growing digital divide. To participate in higher education, a person must already be in possession of various social capital that allow them the means to pursue higher education in the first place. In a society that functions around meritocracy, social status is highly dependent on a person’s level of education Colleges and universities are now the “gatekeepers” of class position that determines the future stratification of society. Librarianship assumes access to wealth to afford tuition, professional membership, and service opportunities Many of the barriers to librarianship for marginalized groups begin even before the MLIS, and are only exacerbated following graduation. For example, only students with access to money can afford to take an unpaid internship; skewing and preserving middle class and social hierarchies
  16. This webinar will help anyone to build upon current experience and strategies to develop increased awareness and communication skills for working with diverse client communities in public and customer service-oriented positions. By better understanding the term ‘diversity’ which is often used in training and everyday lingo, this workshop explores the concept of culture and diversity as they pertains to library services while also raising our awareness of the impact cultural differences that have on our expectations and interactions in the workplace. Using a variety of case studies and small exercises, this webinar will help develop skills and strategies to mindfully and effectively communicate with library users with diverse backgrounds, languages and experiences despite our inherent biases developed both consciously and without our even knowing them.