SlideShare a Scribd company logo
Alliance Infotech Pvt. Ltd
"Kids won't work & don't
have same work ethic as we
do."
Working harder while playing like in malls or mobile
games than while working.
There is nothing wrong with kids
today. The secret to motivation is
providing a motive for action , and
it works for all ages.
Motivation of recreation.
There are different motivators
that are found in recreation
but they are not often part of
traditional work place.
The motivation of
recreation drives
behaviour that we can't
pay people to do.
You can't get better
future results unless you
are willing to change
current behaviour.
B E H AV I O U R C H A N G E M E T H O D O L O G Y.
BehaviourMotivation Big data
Volume.
Velocity
Variety.
Autonomy
Mastery
Purpose
Progress
Outsmart.
Social
Acceptability
Recreation
Frequency
of
feedback.
Goal
setting.
Indv.
Benchmarki
ng.
As you saw above, if reports are
thermometer our Gamification
for call centre is your thermostat.
"One size fits all" is not always right in the space of
gamification. Difference in people,management &
process requires different approach.
5 steps to define gamification
strategy.
Identify the problem. ( what is the business outcome we
want).
Who are our users? (Audience).
What do we want them to do? ( desired behaviour).
How will you measure? (KPI).
What is the goal? (Mission statement).
What does your call. Center
gamification looks like?
After we talk to you, we will be able
to share a prototype on those lines.
Sudip samaddar.
Head of
Marketing.
9999061525.
sudip.samaddar@
alliance-
infotech.com

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What capabilities alliance gamification software has

  • 2. "Kids won't work & don't have same work ethic as we do." Working harder while playing like in malls or mobile games than while working.
  • 3. There is nothing wrong with kids today. The secret to motivation is providing a motive for action , and it works for all ages.
  • 5. There are different motivators that are found in recreation but they are not often part of traditional work place.
  • 6. The motivation of recreation drives behaviour that we can't pay people to do.
  • 7. You can't get better future results unless you are willing to change current behaviour.
  • 8. B E H AV I O U R C H A N G E M E T H O D O L O G Y. BehaviourMotivation Big data Volume. Velocity Variety. Autonomy Mastery Purpose Progress Outsmart. Social Acceptability Recreation Frequency of feedback. Goal setting. Indv. Benchmarki ng.
  • 9.
  • 10. As you saw above, if reports are thermometer our Gamification for call centre is your thermostat.
  • 11. "One size fits all" is not always right in the space of gamification. Difference in people,management & process requires different approach.
  • 12. 5 steps to define gamification strategy. Identify the problem. ( what is the business outcome we want). Who are our users? (Audience). What do we want them to do? ( desired behaviour). How will you measure? (KPI). What is the goal? (Mission statement).
  • 13. What does your call. Center gamification looks like?
  • 14. After we talk to you, we will be able to share a prototype on those lines.