Wendy Williams is seeking a challenging and motivating position that allows growth. She has 14 years of experience in banking operations and management as a Lead Teller and Senior Teller. Her skills include customer service, multitasking, problem solving, attention to detail, and Microsoft Office proficiency. At her previous roles at JP Morgan Chase Bank and Compass Bank, she managed daily operations, coached employees, resolved customer issues, expanded customer relationships, and exceeded sales goals.

1. WENDY WILLIAMS
17310 Jui Lane, Magnolia, TX 77355 | 281-706-1071 | breezybu1969@yahoo.com
OBJECTIVE
To work for a progressive organization in a highly motivating and challenging environment that
provides the best opportunities to grow and utilize my potential.
SKILLS & QUALIFICATIONS
- Dependable professional experience in management of daily operations in customer oriented
setting.
- Able to multitask and work in fast-paced environments with high degree of confidentiality while
complying with banking policy/procedures.
- Exceptional organizational and problem solving skills.
- Excellent interpersonal and organizational skills with strong work ethics.
- All applications of Microsoft Office & Microsoft Outlook
EMPLOYMENT HISTORY
JP Morgan Chase Bank 2006 — 2014
Lead Teller
- Managing the daily activities of 8 employees ensuring they are in compliance with policy and
regulations.
- Assist in mentoring and coaching, review, monitor, and coordinate scheduling and workflow of
employees at banking center.
- Conduct and complete required monthly/quarterly audits of all tellers and vaults and other
reports as required by compliance.
- Schedule, complete, and deliver monthly meeting agenda pertaining to sales, policy, and
compliance.
- Resolve and complete complex customer service issues.
- Assist Branch Manager in the efficient daily operations of the banking center.
- Build customer relationships and assist customers with current financial needs and discovery of
additional needs.
- Update and input maintenance information for current customer profiles as well as new customer
profiles.
- Perform supervisor overrides and assist in coaching tellers on cross sells/ referrals.
- Partnered with bank partners and management to increase productivity through outside calls.
- Met and exceeded sales goals monthly.
- Provided full service banking by processing all financial transactions accurately and in a timely
manner within the established authorized limits.
- Maintained confidentiality of bank records and client information.

2. - Expanded customer base by referring bank products and services to meet goals set by
management.
- Encouraged tellers to participate in bank promotional contests to ensure branch and teller goals
were met.
- Effective team player but able to work independently with little or no supervision.
- Own responsibility of teller line workflow, cash management, and controls and assist other
Tellers with accuracy in cash handling and balancing.
- Ensures that there is an appropriate cash supply, orders currency shipments as needed, and
verifies money shipped to banking center.
Compass Bank 2003 — 2005
Senior Teller
- Provided full service banking by processing all financial transactions accurately and in a timely
manner within the established authorized limits.
- Maintained confidentiality of bank records and client information.
- Expanded customer base by referring bank products and services to meet goals set by
management.
- Encouraged tellers to participate in bank promotional contests to ensure branch and teller goals
were met.
- Effective team player but able to work independently with little or no supervision.
- Own responsibility of teller line workflow, cash management, and controls and assist other
Tellers with accuracy in cash handling and balancing.
- Ensures that there is an appropriate cash supply, orders currency shipments as needed, and
verifies money shipped to banking center.
- Build customer relationships and assist customers with current financial needs and discovery of
additional needs.
- Update and input maintenance information for current customer profiles as well as new customer
profiles.
- Perform supervisor overrides and assist in coaching tellers on cross sells/ referrals.
- Partnered with bank partners and management to increase productivity through outside calls.
- Met and exceeded sales goals quarterly.
EDUCATION
Humble High School
High School Diploma
REFERENCES
Available upon request