This document provides a profile and summary of skills and experience for Deepthi Sikka. She has over 7 years of experience in banking and insurance handling cash and non-cash transactions. She is a dependable professional who meets goals and provides efficient processes. She has good communication, problem solving, and analytical skills as well as team management abilities. Her professional experience includes roles as a teller at Wells Fargo Bank and HDFC Bank in India, where her responsibilities involved customer service, transactions, account management, and meeting sales goals. She has a Bachelor's degree in Commerce.

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 Strong customer service with a comprehensive experience of over 7 years in handling cash/non cash transactions
in Banking and Insurance.
 A dependable professional whoprovides efficient processes in high volume error-freetransactions and
consistently meets scorecard goals.
 Good team management skills with effective multitaskingabilities of balancing priorities.
 Excellent communication, problem solving and analytical skills, as attested to by a track record for target
achievement and employer satisfaction. Command in English, Hindi and Punjabi Languages.
 Seeking a position as bank teller/associate position in a company that recognizes hard work and enthusiasm as
key to excellent job performance.
 Natural Leader who works great in a team environment.
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 Interact with clients in order to understand their banking and financial needs
 Make sure that the cash drawer is tallied at the end of each shift
 Handle any discrepancies in cash on immediate basis
 Create end of the shift cash and client reports on a daily basis
 Welcome clients and establish relationships with them in a bid to provide exceptional customer services
 Provide clients with information on latest products and services that they can gain from
 Receive and process financial instruments such as checks and cash.
 Answering queries of customers or directing them to appropriate supervisory staff
 Perform responsibilities of ATM processing, safe deposit, bonds and coupons, foreign currency and night drop.
HDFC Bank LTD (India) OCT’10 - OCT’13
Teller/Teller Authorizer:
 Handle Cash deposits, withdrawal transactions and open new accounts while cross selling.
 Process range of retail and commercial transactions which also include issuing cashier checks, money orders and
foreign Currency Checks.
 Manage customer queries and complaints. Experience with various tasks such as fund transfers, demand drafts,
foreign transactions, RTGS/NEFT requests, and fixed deposit redemptions.
 Consult with customers on banking products and service. Generate bank business by providing leads and
offering various products by bank.
 Comply with all operational, security, control policies, and procedures while reconciliation and balancing
procedures.
 Achieve challenging individual and team sales goals.
EEDDUUCCAATTIIOONNAALL && PPRROOFFEESSSSIIOONNAALL DDEEVVEELLOOPPMMEENNTT
Bachelor ofCommerce, B. Com, 2004
Kurukshetra University,Kurukshetra (Haryana)
338 Asylum Street Hartford CT-06103
Mob: 860-796-5369
Email: deeptidhawan_2006ncce@yahoo.com