This document discusses virtual teams, including what they are, why organizations use them, and how to keep virtual team members engaged. A virtual team is a group of people who work interdependently across boundaries using technology. Organizations use virtual teams to reduce costs, increase reach, and accelerate business. To keep virtual team members engaged, the document recommends making personal connections, building trust, having a clear purpose, establishing structures like meeting norms and schedules, and leveraging technology tools.

1. Leveraging The Virtual Team Agenda Leveraging the Virtual Team: What is a virtual team? Why do we use them? How do we keep them engaged?

2. Leveraging The Virtual Team What is a Virtual Team Virtual Team A group of people who work interdependently with a shared purpose across space, time, and organizational boundaries using technology Team members spread around different buildings at a campus or city Team members in another country Team members at satellite offices Team members at home Team members in another city

3. Leveraging the Virtual Team Why we use Virtual Teams Emphasis today is collaborating from afar Less travel = time and money saved Greater reach = new opportunities Easier collaboration = better/quicker decisions Acceleration of business = faster revenue growth Lean Principles Leadership Personal Accountability Results

4. Leveraging The Virtual Team How do we keep them engaged? Keep them coming back for more Make a personal connection WIIFM? Engage leadership Build Trust Empower Have a purpose

5. Leveraging The Virtual Team Have a structure How to create structure: The Mission Statement Meeting and Operational Norms Virtual Etiquette Calendaring/Schedule Strategies Email/Virtual Communication Standards Conflict Resolution Communication Plans

6. Leveraging The Virtual Team Setting the Norms We’re not all on the same page when it comes to teaming virtually. No virtual members Effective level of meeting skill & ability Virtual members Frustration Denial Anger Learning Acceptance The challenge: Finding a method to level-set the entire team to a virtual environment.

7. Leveraging The Virtual Team Virtual Etiquette How to be a good virtual citizen: Use a corded “land line” instead of a cell phone Conduct a round of introductions Be aware of background noise: Stay on mute when not speaking Identify yourself before commenting Be responsible for your full participation: Listen carefully

8. Leveraging The Virtual Team Leveraging technology tools Get the most bang for your virtual buck: Phone conferencing Web conferencing/collaboration IM/Chat Email Social Networking Sites

9. Leveraging The Virtual Team Make it personal That personal touch: Photo Org Charts Encourage Interaction/Create Dialog Virtual “Around the Rooms” Informal Interactions Conversation Recruitment

10. Leveraging The Virtual Team Photo Organization Chart Sharon Welch Project Manager Sharon Welch Office Administrator Sharon Welch Information Technology Business Partner Non-Recurring Projects Sharon Welch SSG Service Group Demand Management Projects / Leaders Energy Efficiency Sharon Welch Travel Sharon Welch Premium Freight Sharon Welch Domestic Relocations International Assignments Sharon Welch Sharon Welch Program Manager Sharon Welch Business Operations Sharon Welch IDS Deployment Specialist Sharon Welch BCA Deployment Specialist Sharon Welch Program Planner Sharon Welch Communications Real Property Sq. Ft Use & Occupancy Sharon Welch

11. Leveraging The Virtual Team Conclusion Virtual Teams can be powerful tools: Have a structure Leverage technology Make it personal

12. Leveraging The Virtual Team Conclusion Questions? Sharon Welch [email_address]