This document provides an overview of best practices in business writing and communication. It discusses what employers want in employees, effective communication processes and strategies, dealing with conflict, and tips for written, oral, intercultural, and electronic business communication. The document also covers developing ethical business communication, professionalism in the workplace, creating multimedia presentations, writing business reports, plans and proposals.
Skills Training for Organizing and Delivering Business Information Effectively. ☛ Presentation Skills ☛ Business Writing ☛ Performance Development ☛ Training
Communication is a vital key in this new century. It gives an edge to keep abreast with the fast pace of the times. Public speaking definitely works towards this goal. The diversity of opinions today, which are often controversial, has increased the need for public speaking.
Common Communication Mistakes- Online Communication should be as errror free ...Babu Appat
We do reach out to a wide range of audience distributed in large geographical area over the world now, with great ease thanks to the developments in the field of information and computer technology. We have to ensure these communication is done in an error free manner all the time. We will not be able to meet them personaly, sometimes, to correct an error happened in communicating to them. It's not additionally bettered with body language. So we have to play well with the language we use.
Skills Training for Organizing and Delivering Business Information Effectively. ☛ Presentation Skills ☛ Business Writing ☛ Performance Development ☛ Training
Communication is a vital key in this new century. It gives an edge to keep abreast with the fast pace of the times. Public speaking definitely works towards this goal. The diversity of opinions today, which are often controversial, has increased the need for public speaking.
Common Communication Mistakes- Online Communication should be as errror free ...Babu Appat
We do reach out to a wide range of audience distributed in large geographical area over the world now, with great ease thanks to the developments in the field of information and computer technology. We have to ensure these communication is done in an error free manner all the time. We will not be able to meet them personaly, sometimes, to correct an error happened in communicating to them. It's not additionally bettered with body language. So we have to play well with the language we use.
Top 10 occupational health physician interview questions and answersmooresophie19
In this file, you can ref interview materials for occupational health physician such as types of interview questions, occupational health physician situational interview, occupational health physician behavioral interview…
Communication is a vital key in this new century. It gives an edge to keep abreast with the fast pace of the times. Public speaking definitely works towards this goal.
I prepared this in the training i gave to BMs to activate their role. good material and i would suggest giving some debate skills to measure communication levels.
The MTL Professional Development Programme is a collection of 202 PowerPoint presentations that will provide you with step-by-step summaries of a key management or personal development skill. This presentation is on "Constructive Feedback" and will show you how to give and receive helpful and effective feedback to and from others.
Communication is the means for building a strong, trust-based relationship at work and elsewhere. Many talented individuals and teams fail to accomplish their goals due to ineffective communication. Even individuals who believe they are good communicators often struggle with difficult conversations. If you and your team want to maximize your potential and achieve optimal results, we highly recommend this seminar.
In this seminar, you will learn:
Principles of interpersonal communication
Types of communication and the significance of each type
Effective communication skills
How to effectively manage difficult conversations
Effective approaches to giving and receiving feedback
Barriers to communication and how to overcome them
Who will benefit from this seminar?
All levels of employees and management.
Visit www.starleadership.us to engage a Star Leadership Coach or order this seminar.
Top 10 occupational health physician interview questions and answersmooresophie19
In this file, you can ref interview materials for occupational health physician such as types of interview questions, occupational health physician situational interview, occupational health physician behavioral interview…
Communication is a vital key in this new century. It gives an edge to keep abreast with the fast pace of the times. Public speaking definitely works towards this goal.
I prepared this in the training i gave to BMs to activate their role. good material and i would suggest giving some debate skills to measure communication levels.
The MTL Professional Development Programme is a collection of 202 PowerPoint presentations that will provide you with step-by-step summaries of a key management or personal development skill. This presentation is on "Constructive Feedback" and will show you how to give and receive helpful and effective feedback to and from others.
Communication is the means for building a strong, trust-based relationship at work and elsewhere. Many talented individuals and teams fail to accomplish their goals due to ineffective communication. Even individuals who believe they are good communicators often struggle with difficult conversations. If you and your team want to maximize your potential and achieve optimal results, we highly recommend this seminar.
In this seminar, you will learn:
Principles of interpersonal communication
Types of communication and the significance of each type
Effective communication skills
How to effectively manage difficult conversations
Effective approaches to giving and receiving feedback
Barriers to communication and how to overcome them
Who will benefit from this seminar?
All levels of employees and management.
Visit www.starleadership.us to engage a Star Leadership Coach or order this seminar.
Workplace Communication and Internal Employee CollaborationPeopleStreme
Request a Workplace Communications demo at http://www.PeopleStreme.com PeopleStremes provides internal workplace communications software to replace printed media and help organizations bridge their employee communication gap with multi media collaboration and knowledge sharing.
Best Practices and Guidelines for Collaboration in Workplace CommunicationsThe Integral Worm
This presentation outlines industry best practices for collaboration in workplace communications. The discussion includes the following: why we collaborate, benefits of collaboration, potential problems in collaboration, how to effectively collaborate, types of collaboration, and how to ensure successful collaboration.
Within the framework of its Research Communications Capacity Building Program, GDNet produced, in collaboration with CommsConsult, a series of 7 handouts providing some guidelines for a great presentation. They cover several aspects starting from how you look and feel while presenting, and structuring your presentation, to how to make your messages effective. It also explains how to manage your information and research using social media, in addition to providing some tips for writing to an online audience, and ending with a template for leave-behind handouts.
Personal Branding Create Your Plan, Promote Your BrandSeuss+
You’ll learn the importance of personal branding and the impact it has on your career. You’ll discover examples and exercises for how to identify, activate, and live your own unique brand and how it will positively impact your career path. You’ll learn about why it is important to have a personal brand, how to identify and build your personal brand, how to present, communicate, and live your personal brand, and how to incorporate your personal brand into your career goals.
Learn more about how Seuss+ can help you at our website www.seuss.plus
People can work together while living in different realities because everyone interprets the world in their own way. Assumptions, misunderstandings, information gaps, behavioural habits, biases – these often sit under the radar, affecting performance, motivation, and delivery. We call it ‘The Fog’, and it makes progress difficult, frustrating, and slow.
This session is all about team alignment for effective delivery.
Timothy Gallwey’s acclaimed The Inner Game teaches four parts to the learning process:
awareness of what is
focus of attention
own choice (regarding own decisions)
trust in self and team.
This transfers to the letter when it comes to developing the Agile Mindset and I specialize in helping teams with the first step. In this session, you'll learn about the research behind team alignment, you'll find out a structured team alignment process works, and you'll see results through a case study with Samsung.
We will workshop a few areas around 'perception differences' and I also offer a free Take the Team Test online tool to assess your team's behavioral and cognitive alignment. Anyone attending this session is invited to take the test in advance and share your experiences of it in this interactive session.
More details:
https://confengine.com/agile-india-2019/proposal/8017/take-the-team-test-and-clear-the-fog
Conference link: https://2019.agileindia.org
Advisors, especially older ones, often struggle with making heads or tails of content marketing. With so many platforms and channels, each with their own style of engagement, it can seem daunting. While there can be advanced technical strategies, the core of content marketing is pretty simple. Used in an efficient manner, content marketing can be a valuable strategy that doesn’t take too much of your time to maintain.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
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Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
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Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
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In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
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However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
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1. BEST PRACTICES IN
BUSINESS WRITING &
COMMUNICATION
Kate Lee
SPRING13-D-8-ORG536-1
Contemporary Business Writing and Communication
CSU-Global
Instructor: Dr. Bobby Olszewski
07/21/2013
2. WHAT EMPLOYERS WANT?
They expect their employees to be able to work in teams and
interact with each other professionally.
They want to typically know about four areas: education,
experience, hard skills(technical), and soft skills(knowledge based)
They want their potential aspects of employees to be able to make
eye contact. Especially when considering a management position.
They want an employee with good written and verbal skills.
4. PROCESS OF
COMMUNICATION
Communication is a huge factor to anyone in the workforce or
entering the workforce.
The process of communication has five phases:
• 1- Sender has an “Idea” or needs to communicate
information.
• 2- Sender encodes or writes the idea or information in a
message.
• 3- Message travels over channel or message goes to receiver.
• 4- Receiver decodes message or receiver reads message
• 5- Receiver than writes down feedback and is sent back to
original message.
5. ORAL COMMUNICATION
The ability to exchange information in a face to face interaction
helps prevent misunderstandings.
No delay on receiving a response or asking a question to help you
understand
An efficient way to develop a consensus when many people must
be consulted.
You can tell how the person you are relaying the information to
through facial expression feels about the information you are telling
them.
6. DEALING WITH CONFLICT
Conflict is common in every workplace and team.
Conflict is not only negative.
If handled appropriately it can improve decision making, clarify
values. improve team morale, and decrease tensions.
Following the six-step procedure for dealing with conflict, it can
help you be better prepared to resolve workplace conflict, if
implemented correctly.
7. 1. Listen.
2. Invent New Problem-
Solving Options.
3. Look for a common
ground.
SIX-STEP PROCEDURE FOR
DEALING WITH CONFLICT
4. Show a Concern for the
Relationship.
5. Understand the Other’s
Point of View.
6. Reach an agreement
based on what is fair.
Think of “L.I.L. S.U.R.”
8. WRITTEN
COMMUNICATION
Written communication is impersonal due to the lack in being
able to see the person and to get instant feed back.
Written messages provide regulation.
Writing ideas out on to paper enables you to communicate well
organized, well-considered messages.
Written documents are also convenient and can back up your
ideas or be a solid document that supplies what you wrote incase it is
taken out of text.
10. Deal honestly With Your
Colleagues and Customers, it
Helps Develop Trust and
Respect.
Know the Laws in Your Field
and Follow Them.
Tell The truth.
Give the Facts as They Are.
GOALS OF ETHICAL
COMMUNICATION
Recognize Your Own Biases
and Strive to Keep Them From
Changing the Message you are
Trying to Get Across.
Communicate clearly.
Use inclusive Language.
Give credit for ideas.
11. TOOLS FOR DOING THE
RIGHT THING
If you have to second guess what you are doing or ask yourself, “is
what I am doing right?” Most often it is NOT.
Ask yourself the following:
• Is the action you are considering legal?
• How would you see the problem if you were on the opposite
side?
• What are alternate solutions?
• Can you discuss the problem with someone you trust?
• How would you feel if people you care about learned of your
action?
12. DEALING WITH GOSSIP
It can be looked at as fun and entertaining, but too many of us do it and
too often.
Deal with the issue not the person.
Focus on solutions not the problems.
Some might even argue that gossip is good because it can help people
learn to behave and how to confront faster than having it become harmful.
Refuse to be drawn in.
13. HOW TO HANDLE GOSSIP
ETHICALLY
Run and Stay Away from Anyone Who Starts to Gossip.
• Even if you don’t contribute. Just being there shows that you
are contributing.
End Rumors About Others
• When someone starts gossiping stop them in their tracks and
put an end to the rumor stating.
End and Learn to Confront issues that rise about yourself.
• Learn to confront the person that is spreading the rumors
and put a stop to them. Always keep written documentation
to refer back to if needed.
14. NOT ALL GOSSIP IS
HARMLESS!
Keep Confident.
• Become known as someone who is closed mouthed.
Limit Personal Information That You Share About Yourself.
• Sharing too much information can be blown out of proportion
and cause gossip.
Avoid Any Form of Coworker Belittlement.
• Today’s coworker may be tomorrow’s senior vice president.
Build Coworkers Up.
• Don’t tear your coworkers down. Use the gossip or grape vine
to build your coworkers up. It will help your coworkers to
gain respect.
16. Workplace Attitude
• Your workplace attitude can tell a
lot about your professionalism.
Attire
• Dress codes are enforced to promote
professionalism.
Time Management
• Employees show their
professionalism by being on time for
their shifts.
PROFESSIONALISM IN THE
WORKPLACE
Respect in the Workplaces
• Show respect by avoiding
gossip, turn off phones,
refrain from using
company time for
personal issues.
Harassment and Bullying
• Show zero tolerance for
any form of harassment
and bullying.
17. INTERCULTURAL
COMMUNICATION ISSUES
Successful companies have formed and adapted to the global
market. They sell their products in other countries through the web
and stores in those other countries.
Business communicators need to be aware of their own culture and
how it differs from others.
They need to adapt their products to meet the needs of the new
consumers and cultures that come along with them to help make
their sales as successful as to the culture they are used to serving.
18. It is the vital, integral part
of the business world.
For oral communication to
be effective, it should be clear,
relevant, tactful in
phraseology and tone, concise,
and informative.
SUCCESSFUL ORAL
COMMUNICATION
Types of oral communication that
are commonly used include staff
meetings, personal discussions, and
presentations.
Oral communication with those
outside of the company can take form
of face-to-face meetings, telephone
calls, video and teleconferences.
20. Prewriting
• Analyze
• Decide on the
purpose.
• Anticipate
• Profile the
audience.
• Adapt
• Decide what
techniques and
strategies you
will use.
WRITING TIPS FOR THE
PROFESSIONAL
Revising
• Revise
• Is your message
clear and concise?
• Proofread
• Are there grammar
or spelling errors?
• Evaluate
• Does this message
achieve its purpose?
Writing
• Research
• Gather data
to provide
facts
• Organize
• Group similar
info together
• Compose
• Prepare a first
draft.
21. SECTION 5
The Use of Electronic Messages and Digital Media
for Business Communication
24. POSITIVE MESSAGES
Delivering good news.
Communicate straight forward requests.
Communicate straight forward replies.
Communicate goodwill.
Messages that lift you up.
Messages that motivate you.
25. NEGATIVE MESSAGES
Delivering bad news.
Sales decreased.
Communicating negative feedback about negative
customer feedback received.
May contain: abusive language, and careless
language.
Can be expected and unexpected at times.
27. STEP 1: START WITH THE
TEXT
Make sure the words you are using are clear and
concise and most of all understandable.
Make sure when you add color it is visually
appealing instead of an eye sore.
28. STEP 2: SELECT YOUR
BACKGROUNDS AND FONTS
Select a template that will be most of all appealing to the
eye.
Use consistent font styles and sizes, as well as the same
background throughout the slides.
There are many templates that you can download or pay
for.
Use Times New Roman or Arial font. Font size should be
between 20 and 36.
29. STEP 3: CHOOSE IMAGES THAT
SUPPORT THE INFORMATION
Images help keep your audience intrigued.
Can support your information by giving the
audience a visual.
Make sure, if using images from other sources, that
you obtain a copyright of image if applicable.
30. STEP 4: USE GRAPHICS TO
SIMPLIFY THE INFORMATION.
Graphs can make complex information look simplified.
Helps your audience understand the complex information in a
Lehman’s term kind of way.
Can make your presentation visually appealing to the eye.
Keep in mind when adding graphics that they should be easy
to understand rather than overloading information to your
audience.
31. STEP 5: USE SPECIAL
EFFECTS.
When you use special effects it keeps your audience
focused on your presentation.
Make information appear as you discuss it than all at
once.
Choose your animation with care so that it does not
overpower the presentation.
32. STEP 6: CREATE HYPERLINKS
TO BECOME INTERACTIVE
Add hyperlinks to your sources that you obtain information
on and cite.
You can hyperlink other slides in your presentation, so you
can go back to a previous slide to help solidify a point that you
are trying to make.
A Hyperlink can also connect your presentation to another
file or document in a different program.
<<<<Click the HTTP to be connected to week 6 presentation
33. STEP 7: ENGAGE YOUR
AUDIENCE
It is always good at the end of a presentation have a Q&A.
It gives the audience a chance to ask questions that they
may have thought of during your presentation.
It encourages the audience to discuss your presentation.
It can give you insight about your presentation, and a
beneficial learning experience for the next time you have to
create another presentation.
34. STEP 8: MOVE YOUR
PRESENTATION TO THE INTERNET
When this is done it can be accessible to other
employee’s or people who are seeking information.
It can better other people’s presentations.
Web presentations are an emerging technology that
makes it so that people do not need to leave their office
to go to a presentation.
36. Includes:
Cover
Title Page
Letter or Memo of Allowance
Table of Contents
List of Illustrations
BUSINESS REPORTS
Executive Summary
Introduction, Body, Conclusions
Recommendations
Appendix
Works Cited or References
37. Includes:
Table of Contents
Company Description
Product or Service
Description
Market Analysis
BUSINESS PLANS
Operations and Management
Financial Analysis
Appendixes
38. Includes:
Introduction.
Background, Problem, Purpose
Proposal, Plan, Schedule
Staffing.
Budget
Authorization Request
Includes informal part
plus the following:
Title Page
Table of Contents
List of Illustrations
Appendix
BUSINESS PROPOSALS
Informal Formal
39. REFERENCES
Guffey, M. E., & Dana, L. (2008). Business Communication: Process & Product. Mason: Cengage
Learning.
Johnson, R. (2013). Topics of Professionalism in the Workplace. Retrieved from Chron:
http://smallbusiness.chron.com/topics-professionalism-workplace-25820.html
Rosenberg McKay, D. (n.d.). Professionalism: How to Conduct Yourself at Work. Retrieved from
About.com career planning: http://careerplanning.about.com/od/workplacesurvival/a/professionalism.htm
Soard, L. (2013). How to Avoid Workplace Gossip & Negativity. Retrieved from Chron:
http://smallbusiness.chron.com/avoid-workplace-gossip-negativity-32542.html