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Know Your Online Advertising
  Campaign, Understand Your Audience
                Caroline Ewings - Research Now
                 Malcolm Murdoch - Mindshare

Sponsored by:                             Organised by:
ADimension® - Improving Online Campaigns

Caroline Ewings, Research Now
Malcolm Murdoch, Mindshare
Today’s Agenda
   About Research Now and Mindshare
   Current landscape
   Current online ad tracking tools
   Our unique technology
   How does it work?
   Case Study – River Island
   Outputs




                                       © 2012 Research Now   3
About Research Now
Research Now the largest online-panel provider globally
 Digital Data Collection Experts
   either passively or overtly

 6.5 million + panelists globally, all opted in

 38 country panels around the World

 More than 5000 clients spanning
  Europe, the Americas and Asia-Pacific




                                                   © 2012 Research Now   4
About Mindshare



                                          Global Billings
                                           £8.1 Bn




                                           UK Billings
                                           £710m


                          112 OFFICES       UK Online

                           83 COUNTRIES     £120m



5   © 2011 Research Now
Current Landscape




                    © 2012 Research Now   6
Online Advertising is now a £4 billion
industry




 With over a quarter of all ad-spend in the digital medium, and growing, there is an
                    increasing need to accurately measure ROI

                                                                    © 2012 Research Now   7
Current methods for online ad tracking for
display ads
•   Traditional ad measurement tools
    incorporate basic web analytics to
    create top-line reach and frequency of
    exposed audiences.

•   Focused on audience delivery and not
    ad effectiveness

•   More advanced methods tried to
    measure ad effectiveness through
    surveys…




                                             © 2012 Research Now   8
Pop-ups are the most common methodology
so should be sound?

 However, IAB slams Pop-up surveys as flawed


                        Feature                  Pop Ups


                 Healthy response rates            O
                 Representative sample             O
              Measures delayed effect of Ad
                                                   O
           Demographic profiling added to data     O




                                                           © 2012 Research Now   9
Panel Ad Tracking
   Research Now provide the largest fully opted in cookied panels

   An EU Directive will be implemented in June, which will require opt-in
    for cookie tracking.

   11 country panels cookied, 2 million panellists




                                                          © 2012 Research Now   10
Panel based effectiveness




                            © 2012 Research Now   11
ADimension - Gaining the whole picture
Combining Audience Measurement with Opt-in Panels




                                             © 2012 Research Now   12
How it works
Step 1
  Members of the Research Now panel have opted-in to be tracked on their
  exposure to ad campaigns.




Step 2

 We embed tags in your online creative to capture campaign details




                                                                     © 2012 Research Now   13
How it works
Step 3
Every time a panelist is exposed to your ad, we log it.




Step 4
 We add rich demographic profiling data on exposed panelists




                                                               © 2012 Research Now   14
How it works
Step 5
 Tailored surveys are sent to exposed and unexposed panelists




Step 6

  Combined data sets are delivered for you to derive insights




                                                                © 2012 Research Now   15
Case Study


River Island & Mindshare




                           © 2012 Research Now   16
What we wanted from the project
 • Can Online Drive Brand Metrics for our Client?

 • Is the effect measurable?

 • Are we reaching the right people?




17   © 2011 Research Now
Online Drove Brand Metrics

                        40%

                                   33%

                        30%                        27%
     Uplift in Metric




                                                                       23%

                        20%



                        10%



                        0%
                                 Ad Recall   Fashion Authority   Reported Purchase


18         © 2011 Research Now
We reached (mostly) the right people

          0-17             2%
                                                     None / not specified        6%
        18-24                               24%
                                                                       F    0%
        25-34                                25%

        35-44                          19%                             E               11%


        45-54                         16%                              D          8%

        55-64                   10%
                                                                      C2                 15%
           65+             4%
                                                                      C1                             33%


                                                                       B                       20%
           Male                  29%
                                                                       A         7%

        Female                                 71%

19   © 2011 Research Now
Reassuringly, More online advertising =
     more ad recall
                                     16%
                                     15%       Ad Recall
     % Recall Seeing the Online Ad




                                     14%       Average among exposed
                                     13%       Average among control
                                     12%
                                     11%
                                     10%
                                      9%
                                      8%
                                      7%
                                      6%
                                           0      2           4           6             8   10   12
                                                                  # of Ad Impressions
      Line estimated from exposed and non-exposed respondents, n=1,062
      Slope estimation significant at 95% confidence level
20   © 2011 Research Now
Outcome


     •   Proof points to make us happy with the role of online display for
         their activity

     •   Benchmarks for future online campaigns

     •   Reassurance around the delivery of our audience buying
          – Hard to verify demographic data around the activity




21   © 2011 Research Now
Outputs




          © 2012 Research Now   22
Outputs
Impressions over time with demographics




                                          © 2012 Research Now   23
Outputs
Likelihood to purchase




                         © 2012 Research Now   24
Outputs
Normative summary




                    © 2012 Research Now   25
In Summary


  Legislation is evolving however, our panel model obtains
   specific consent to track passively – PII is protected (opted in)

  Digital advertising set to become even more important
  ADimension allows you to understand your audience, and the
   effective of a campaign on the brand.

  FINAL POINT TO BE ADDED




                                                      © 2012 Research Now   26
Contact


   Caroline Ewings
    Client Development Director – Ad and Media
    Research Now
    020 7921 2400
    cewings@researchnow.com



   Malcolm Murdoch
    Director of Digital Data and Performance
    Mindshare




                                                 © 2012 Research Now   27
© 2011 Research Now   28
Viva Attribution! Revolutionising
                     Digital Spend
                 Christian Howes - Tagman



Sponsored by:                           Organised by:
Revolutionising Digital Spend
Jon Baron, CRO and Co-Founder, TagMan




                                        #TFM2012
                                         @tagman
AGENDA
• Quick intro to TagMan
• The attribution landscape
• Challenges
• Getting started – TUI Travel
• Boden – another take
• 3 tips to quickly improve your ROI
• Takeaways




                                       #TFM2012
                                        @tagman
About TagMan




               #TFM2012
                @tagman
Typical Ecommerce Company Landscape




                                      #TFM2012
                                       @tagman
Leading to Data Overload




                           #TFM2012
                            @tagman
So, where do you begin?




                          #TFM2012
                           @tagman
Case Study: TUI Travel Specialist Group




         Winter & Summer holidays
         Operating in 180+ countries with over
          30 million customers
         19 million web visits annually
         Annual revenue of £590m




                                                  #TFM2012
                                                   @tagman
TUI’s Challenges




                   #TFM2012
                    @tagman
STRATEGY

• Manage marketing tags in TagMan
• Understand and analyse full customer
  journey to sale
• Ignore conversions with one step in the path
• Attribution Model Testing


• Real-time deduplication of affiliate spend
  for immediate savings




                                                 #TFM2012
                                                  @tagman
RESULTS

• Increased marketing budget overall!
• SEO spend up 6-fold
• Generic PPC investment up 3-fold
• Site development priority changes
And...
• Better understanding of brand and
  channel crossover
• Testing attribution models – ease of
  switching campaigns on and off
• Launch new campaigns quickly and easily




                                            #TFM2012
                                             @tagman
A different take: Boden

     First Click       Assist       Assist


                                                 Last Click
                   ?            ?

                   ?            ?            ?

                   ?            ?

                   ?            ?



                                                              #TFM2012
                                                               @tagman
Results



 Optimise all online campaigns!
 • Single view of customers
 • Actionable insight
 • 10% Instant savings on CPA




                                  #TFM2012
                                   @tagman
It’s not just TUI and Boden who are benefiting...




                                                    #TFM2012
                                                     @tagman
So, what
 now?
           #TFM2012
            @tagman
Step 1




         #TFM2012
          @tagman
Step 2




         #TFM2012
          @tagman
Step 3




         #TFM2012
          @tagman
Thank You!

E: contact@tagman.com
   jon.baron@tagman.com
T: @tagman




                          #TFM2012
                           @tagman
Innovations in Behavioural Targeting -
       What to Look Out for in 2012
                Neil McClements - Merchenta



Sponsored by:                            Organised by:
RTB: Publishers Get Higher eCPMs.
 Brands get more value. Fact or fiction?
                Julia Smith - Jemm Group



Sponsored by:                              Organised by:
"Men Are From Mars, women are from
   Venus": How online advertisers can
communicate more effectively with women
                Gail Parminter - Madwomen



Sponsored by:                          Organised by:
New Levels of Consumer Engagement
        with Semantic Advertising
                Damon Francis - ADmantX



Sponsored by:                         Organised by:
New Levels of Consumer Engagement
     with Semantic Advertising

              Damon Francis
       Business Development Director
Online Spending Up
But Growth Slowing
Means $12.4 Billion Wasted
• $40 billion spent but 31% of ads never
  seen
    • Scrolled past ad
    • Never scrolled to ad


• 4% of ads delivered to geography
  where the product is not available

• 72% of campaigns on sites "not brand
  safe."
Current Contextual Methods




                 &
“State of the Art” in Online Advertising
“State of the Art” in Online Advertising
“State of the Art” in Online Advertising
“State of the Art” in Online Advertising
Bad Ads Weaken Content Relationships


                                                   Audience
Producer drops ad price to sell more ads.                                               Ineffective ads generate less clicks.
Less ad price means more cost control on                                                Less clicks means less product sold
quantity and quality of content.                                                        for marketer.
                                            SEO                   Keywords



                             Producer                  Display,
                                                                               Marketer
                                                       Text Ads
                                            Less product sold means less to spend
                                            supporting content generation.
                                            Less quality content means less audience.
What Is to Be Done?
                 “You will know a word by the company it keeps”
                                                              - Firth


“It is one of the great marvels of life that, across
languages, culture and history, it is possible, with sufficient
knowledge, effort and insight, to truly understand the
meanings of other peoples’ emotions and mental states”

                                          - Richard A. Shweder
The Revolution Is Semantics
 • Semantics (from Greek "σημαντικός" - semantikos[1][2])
   establishes meaning. It typically focuses on
   the relation between signifiers
Brooke Aker – Kindergarten, 1963
                                   Advanced Contextual Methods
Advanced Contextual Methods for
   Display           Search Advertising     Search Engine
  Advertising                                 Marketing




    Display                Search             Keyword
   Ad Server              Ad Server            Bidding

   No Mistakes            No Mistakes         Less Obvious,
 Cleared Inventory      Cleared Inventory      Less Costly
 Higher Ad Prices       Higher Ad Prices        Keywords
Contextual Processing
Proof Metrics
                                                    Consumer
        Display Ads       Airlines     Fashion       Products
       Improved CTR       + 200%       + 140%        + 160%



         Search Ads        Admantx                Google
                          + AdSense              AdSense
                  CTR       2.63%                 0.93%
           Click Value     0.22 Euro             0.13 Euro
        CPM per Page         0.65                  0.13
       Traffic Increase     + 77%                   --
+ 40% more Ad Engagement

   “If there is one thing the study makes exceedingly clear, it is that the
 combination of contextual and behavioral targeting is much greater
                          than the sum of its parts”
THANK YOU

Damon Francis
dfrancis@admantx.com         follow us on:
                             www.admantx.com
Office +44 (0)207 183 0305   www.blog.admantx.com
Mobile +44 (0)7517 274206    twitter @ADmantX

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Online Advertising Theatre; Know Your Online Advertising Campaign, Understand Your Audience

  • 1. Know Your Online Advertising Campaign, Understand Your Audience Caroline Ewings - Research Now Malcolm Murdoch - Mindshare Sponsored by: Organised by:
  • 2. ADimension® - Improving Online Campaigns Caroline Ewings, Research Now Malcolm Murdoch, Mindshare
  • 3. Today’s Agenda  About Research Now and Mindshare  Current landscape  Current online ad tracking tools  Our unique technology  How does it work?  Case Study – River Island  Outputs © 2012 Research Now 3
  • 4. About Research Now Research Now the largest online-panel provider globally  Digital Data Collection Experts either passively or overtly  6.5 million + panelists globally, all opted in  38 country panels around the World  More than 5000 clients spanning Europe, the Americas and Asia-Pacific © 2012 Research Now 4
  • 5. About Mindshare Global Billings £8.1 Bn UK Billings £710m 112 OFFICES UK Online 83 COUNTRIES £120m 5 © 2011 Research Now
  • 6. Current Landscape © 2012 Research Now 6
  • 7. Online Advertising is now a £4 billion industry With over a quarter of all ad-spend in the digital medium, and growing, there is an increasing need to accurately measure ROI © 2012 Research Now 7
  • 8. Current methods for online ad tracking for display ads • Traditional ad measurement tools incorporate basic web analytics to create top-line reach and frequency of exposed audiences. • Focused on audience delivery and not ad effectiveness • More advanced methods tried to measure ad effectiveness through surveys… © 2012 Research Now 8
  • 9. Pop-ups are the most common methodology so should be sound?  However, IAB slams Pop-up surveys as flawed Feature Pop Ups Healthy response rates O Representative sample O Measures delayed effect of Ad O Demographic profiling added to data O © 2012 Research Now 9
  • 10. Panel Ad Tracking  Research Now provide the largest fully opted in cookied panels  An EU Directive will be implemented in June, which will require opt-in for cookie tracking.  11 country panels cookied, 2 million panellists © 2012 Research Now 10
  • 11. Panel based effectiveness © 2012 Research Now 11
  • 12. ADimension - Gaining the whole picture Combining Audience Measurement with Opt-in Panels © 2012 Research Now 12
  • 13. How it works Step 1 Members of the Research Now panel have opted-in to be tracked on their exposure to ad campaigns. Step 2 We embed tags in your online creative to capture campaign details © 2012 Research Now 13
  • 14. How it works Step 3 Every time a panelist is exposed to your ad, we log it. Step 4 We add rich demographic profiling data on exposed panelists © 2012 Research Now 14
  • 15. How it works Step 5 Tailored surveys are sent to exposed and unexposed panelists Step 6 Combined data sets are delivered for you to derive insights © 2012 Research Now 15
  • 16. Case Study River Island & Mindshare © 2012 Research Now 16
  • 17. What we wanted from the project • Can Online Drive Brand Metrics for our Client? • Is the effect measurable? • Are we reaching the right people? 17 © 2011 Research Now
  • 18. Online Drove Brand Metrics 40% 33% 30% 27% Uplift in Metric 23% 20% 10% 0% Ad Recall Fashion Authority Reported Purchase 18 © 2011 Research Now
  • 19. We reached (mostly) the right people 0-17 2% None / not specified 6% 18-24 24% F 0% 25-34 25% 35-44 19% E 11% 45-54 16% D 8% 55-64 10% C2 15% 65+ 4% C1 33% B 20% Male 29% A 7% Female 71% 19 © 2011 Research Now
  • 20. Reassuringly, More online advertising = more ad recall 16% 15% Ad Recall % Recall Seeing the Online Ad 14% Average among exposed 13% Average among control 12% 11% 10% 9% 8% 7% 6% 0 2 4 6 8 10 12 # of Ad Impressions Line estimated from exposed and non-exposed respondents, n=1,062 Slope estimation significant at 95% confidence level 20 © 2011 Research Now
  • 21. Outcome • Proof points to make us happy with the role of online display for their activity • Benchmarks for future online campaigns • Reassurance around the delivery of our audience buying – Hard to verify demographic data around the activity 21 © 2011 Research Now
  • 22. Outputs © 2012 Research Now 22
  • 23. Outputs Impressions over time with demographics © 2012 Research Now 23
  • 24. Outputs Likelihood to purchase © 2012 Research Now 24
  • 25. Outputs Normative summary © 2012 Research Now 25
  • 26. In Summary  Legislation is evolving however, our panel model obtains specific consent to track passively – PII is protected (opted in)  Digital advertising set to become even more important  ADimension allows you to understand your audience, and the effective of a campaign on the brand.  FINAL POINT TO BE ADDED © 2012 Research Now 26
  • 27. Contact  Caroline Ewings Client Development Director – Ad and Media Research Now 020 7921 2400 cewings@researchnow.com  Malcolm Murdoch Director of Digital Data and Performance Mindshare © 2012 Research Now 27
  • 29. Viva Attribution! Revolutionising Digital Spend Christian Howes - Tagman Sponsored by: Organised by:
  • 30. Revolutionising Digital Spend Jon Baron, CRO and Co-Founder, TagMan #TFM2012 @tagman
  • 31. AGENDA • Quick intro to TagMan • The attribution landscape • Challenges • Getting started – TUI Travel • Boden – another take • 3 tips to quickly improve your ROI • Takeaways #TFM2012 @tagman
  • 32. About TagMan #TFM2012 @tagman
  • 33. Typical Ecommerce Company Landscape #TFM2012 @tagman
  • 34. Leading to Data Overload #TFM2012 @tagman
  • 35. So, where do you begin? #TFM2012 @tagman
  • 36. Case Study: TUI Travel Specialist Group  Winter & Summer holidays  Operating in 180+ countries with over 30 million customers  19 million web visits annually  Annual revenue of £590m #TFM2012 @tagman
  • 37. TUI’s Challenges #TFM2012 @tagman
  • 38. STRATEGY • Manage marketing tags in TagMan • Understand and analyse full customer journey to sale • Ignore conversions with one step in the path • Attribution Model Testing • Real-time deduplication of affiliate spend for immediate savings #TFM2012 @tagman
  • 39. RESULTS • Increased marketing budget overall! • SEO spend up 6-fold • Generic PPC investment up 3-fold • Site development priority changes And... • Better understanding of brand and channel crossover • Testing attribution models – ease of switching campaigns on and off • Launch new campaigns quickly and easily #TFM2012 @tagman
  • 40. A different take: Boden First Click Assist Assist Last Click ? ? ? ? ? ? ? ? ? #TFM2012 @tagman
  • 41. Results Optimise all online campaigns! • Single view of customers • Actionable insight • 10% Instant savings on CPA #TFM2012 @tagman
  • 42. It’s not just TUI and Boden who are benefiting... #TFM2012 @tagman
  • 43. So, what now? #TFM2012 @tagman
  • 44. Step 1 #TFM2012 @tagman
  • 45. Step 2 #TFM2012 @tagman
  • 46. Step 3 #TFM2012 @tagman
  • 47. Thank You! E: contact@tagman.com jon.baron@tagman.com T: @tagman #TFM2012 @tagman
  • 48. Innovations in Behavioural Targeting - What to Look Out for in 2012 Neil McClements - Merchenta Sponsored by: Organised by:
  • 49. RTB: Publishers Get Higher eCPMs. Brands get more value. Fact or fiction? Julia Smith - Jemm Group Sponsored by: Organised by:
  • 50. "Men Are From Mars, women are from Venus": How online advertisers can communicate more effectively with women Gail Parminter - Madwomen Sponsored by: Organised by:
  • 51. New Levels of Consumer Engagement with Semantic Advertising Damon Francis - ADmantX Sponsored by: Organised by:
  • 52. New Levels of Consumer Engagement with Semantic Advertising Damon Francis Business Development Director
  • 53. Online Spending Up But Growth Slowing
  • 54. Means $12.4 Billion Wasted • $40 billion spent but 31% of ads never seen • Scrolled past ad • Never scrolled to ad • 4% of ads delivered to geography where the product is not available • 72% of campaigns on sites "not brand safe."
  • 56. “State of the Art” in Online Advertising
  • 57. “State of the Art” in Online Advertising
  • 58. “State of the Art” in Online Advertising
  • 59. “State of the Art” in Online Advertising
  • 60. Bad Ads Weaken Content Relationships Audience Producer drops ad price to sell more ads. Ineffective ads generate less clicks. Less ad price means more cost control on Less clicks means less product sold quantity and quality of content. for marketer. SEO Keywords Producer Display, Marketer Text Ads Less product sold means less to spend supporting content generation. Less quality content means less audience.
  • 61. What Is to Be Done? “You will know a word by the company it keeps” - Firth “It is one of the great marvels of life that, across languages, culture and history, it is possible, with sufficient knowledge, effort and insight, to truly understand the meanings of other peoples’ emotions and mental states” - Richard A. Shweder
  • 62. The Revolution Is Semantics • Semantics (from Greek "σημαντικός" - semantikos[1][2]) establishes meaning. It typically focuses on the relation between signifiers
  • 63. Brooke Aker – Kindergarten, 1963 Advanced Contextual Methods
  • 64. Advanced Contextual Methods for Display Search Advertising Search Engine Advertising Marketing Display Search Keyword Ad Server Ad Server Bidding No Mistakes No Mistakes Less Obvious, Cleared Inventory Cleared Inventory Less Costly Higher Ad Prices Higher Ad Prices Keywords
  • 66. Proof Metrics Consumer Display Ads Airlines Fashion Products Improved CTR + 200% + 140% + 160% Search Ads Admantx Google + AdSense AdSense CTR 2.63% 0.93% Click Value 0.22 Euro 0.13 Euro CPM per Page 0.65 0.13 Traffic Increase + 77% --
  • 67. + 40% more Ad Engagement “If there is one thing the study makes exceedingly clear, it is that the combination of contextual and behavioral targeting is much greater than the sum of its parts”
  • 68. THANK YOU Damon Francis dfrancis@admantx.com follow us on: www.admantx.com Office +44 (0)207 183 0305 www.blog.admantx.com Mobile +44 (0)7517 274206 twitter @ADmantX

Editor's Notes

  1. First in tag management – a fundamental piece of the attribution puzzleGrown and led the industry – winning awards150+ clients globallyetc
  2. 1. Lots of pages / web properties / brands 2. Lots of partners, which means lots of campaigns3. Lots of data AND isolated by campaign, partner, internal and external views4. Many rewarding commission based on last click (double paying and wasting money) – disproportionate amount of attention to channels/campaigns delivering ‘last click’
  3. Add in stat around data overload – do Which leads to data overload and lack of confidence in marketing investmentMarketers:Are concerned about spending budget wiselyAre commonly blinded by conversions (eg. investing in PPC because it delivers conversions, but don’t take into account the full path a customer takes to sale because they don’t have visibility)
  4. Everyone has an attribution model already – whether it’s last click, best click, flat, linear. It’s important to start from the beginning and understand the fully journey each of your customers take to sale. You can then see each event in the path and how each channel is influencing your customers
  5. About TUI
  6. TUI Challenges Disjointed brands - multiple websites, multiple tags Isolated Data Long deployment times Success measured through last click <MENTION DISADVANTAGES WITH LAST CLICK> Which campaigns assist in sales?
  7. TUI – StrategySmart containers across all brandsRehoused 3rd party tracking tags in TagManIgnore conversions with just one step in the pathMove to an attribution modelReal-time deduplication of affiliate spend via applied attribution
  8. SEO spend up 6 foldGeneric PPC up 3 foldSite development priority changesIncreased online marketing budget overall!IdentifiedCross over between channels 77% of the time and brands 18% of the timeSome campaigns stopped, others paused – testing different attribution models based on customer journeyAble to launch new campaigns with Trip Advisorand Where Are You Now quickly
  9. Boden – apparel retailer. Started out as catalogue only – today 75% of sales done through webSimilar situation – battling unsuccessfully to reward credit and sales commissions more fairly across all online channelsNo visibility into roles that online channels pay in the path to conversion (including SEO and Direct to Site)
  10. Single view of Cust – Informed view of impact of online display and exactly what search terms are contained within the paths to conversionActionable Insight – Optimise paid search campaigns (generic search in path / branded terms most often deliver last click)Instant Savings through CPA Deduplication – email strong to existing customers and play little part in buying decision. Pay commissions only where email didn’t appear in conversion path (attribute based on channel and path)
  11. Quips from other clients: VAA, Glasses Direct, AnecdotesAllison Wightman, head of marketing systems, Virgin Atlantic Airways “The complete view of all the channels that played a part in a sale that TagMan provides is fantastic and, on deduplication alone, delivers an ROI of 41:1
  12. 1: Make sure you have clean data
  13. 2: Analyse your data to gain actionable insight.TagMan offers one online marketing dataset that can integrated into site analytics to give the advertiser off- and on-site data in one place, AND/OR into bigger data platforms to join online media reporting with offline, demographic and macro data.
  14. 3: Attribute, but don’t stop there. Continue testing and updating. Attribution isn’t a one time thing.