Main takeaways: - How making assumptions regarding your communication can be dangerous - How the simplest of sentences can be easily misinterpreted - What to avoid when communicating with your stakeholders

1. www.productschool.com
Webinar: Why Words Matter by Workday
Senior Product Manager

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6. Why Words Matter - Effective Communication
in Product Management

7. Workday Confidential
Glen Holmes
Senior Product Manager
Workday

8. There are 4 main ways in which we communicate
● Verbal - the words we say
● Non-Verbal - our body language
● Written - The words we write
● Listening - not just what we hear!
Methods of Communicating

9. The New Normal...

10. How We Communicate
Workday Confidential
Body language How the words are said Content
55% 38% 7%
Source: Body Language: An Effective Communication Tool - Patel (2014)

11. Don’t be this guy…..

12. Examples of Miscommunication….

13. How even the simplest of sentences can be interpreted differently

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20. Workday Confidential
Context is King!
How we interpret words is based on many
factors, including:
● Experience
● Culture
● Socio-Economics
● Language

21. What to Avoid..

22. Grandiloquence at its finest...

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Communicating more effectively in a Verbal Context

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Communicating more effectively in a Non-Verbal Context

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Communicating more effectively in a Written Context

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In Summary..

27. Thank You

28. www.productschool.com
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and
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