How do you better retain and engage your frontline workforce? What support do frontline workers need to help them in their employee experience? #TalentViewLearning Recording: https://talentview.asia/how-to-connect-and-empower-your-frontline-workers/

1. WELCOME TO THE WEBINAR

2. In today’s webinar, we’ll discuss:
❏ Top factors influencing frontline employees' employment decisions
❏ The four pillars of frontline employee experience
❏ How to build a more inclusive employee experience
AGENDA
Share your thoughts or takeaways on social media:
Use #TalentViewLearning before, during or after the webinar
WEBINAR WEDNESDAYS | How to Connect and Empower Your Frontline Workers

3. LAWRENCE VILLANUEVA
● Workplace from Meta partner in the Philippines,
Malaysia, and Vietnam focused on
strengthening culture and engagement across
industries
● CEB-SHL Certified Level A and B Occupational
and Psychometric Assessment Trainer under
the British Psychological Society
● His experience in growing the BPO market for
human capital technology has allowed him to
work with a network of outsourcing leaders in
the region to develop talent management
initiatives
● Degree holder in Human Resources
Management and Psychology from Southville
International School
Head of Talent Culture and Communications,
TalentView

4. TECHNOLOGY
STRATEGY DESIGN
EMPLOYER BRANDING
WEBINAR WEDNESDAYS | How to Connect and Empower Your Frontline Workers

5. In partnership with
WEBINAR WEDNESDAYS | How to Connect and Empower Your Frontline Workers

6. Chat
Reach colleagues
instantly with
messaging and
voice/video calls
Workplace Functions We Know and Love
Utilize your virtual tools to keep in touch with your employees
Groups
Groups help you make
decisions and keep
your team on the
same page
News Feed
The News Feed
surfaces relevant
content to each
person
Profile
Find and connect
with colleagues
Search
Find the answers,
past group posts or
the files you need
using search
WEBINAR WEDNESDAYS | How to Connect and Empower Your Frontline Workers

7. POLL:
What are your top challenges with your
frontline employees?
Choose all that apply (Multiple choice)
● Employee Retention
● Lack of candidates for frontline jobs
● Connecting with employees (ex. unresponsiveness)
● Compensation & Benefits
● Providing the right tools and tech
● Others (let us know in the chat!)
WEBINAR WEDNESDAYS | How to Connect and Empower Your Frontline Workers

8. Top factors influencing
frontline employees'
employment decisions
WEBINAR WEDNESDAYS | How to Connect and Empower Your Frontline Workers

9. Talent Preferences Over Time
WEBINAR WEDNESDAYS |
How to Connect and Empower
Your Frontline Workers
Rank 2015 2016 2017 2018 2019 2020 2021
#1
#2
#3
#4
#5
#6
#7
#8
SOURCE: Modern Workforce Report 2021 NOTE: Statistics updated as of September 2021. See www.talentview.asia for more details
Compensation
and Benefits
Recruitment and
Onboarding Experience
Employee Engagement,
Growth & Development
Corporate Social
Responsibility and
Mission-Driven Company
Policies and Practices
Compensation
and Benefits
Perceived Organizational
Image and Reputation
Employee Engagement,
Growth & Development
Leadership &
Organizational
Competency
Recruitment and
Onboarding Experience
Compensation
and Benefits
Employee Engagement,
Growth & Development
Leadership &
Organizational
Competency
Compensation
and Benefits
Employee Engagement,
Growth & Development
Perceived Organizational
Image and Reputation
Policies and Practices
Recruitment and
Onboarding Experience
Corporate Social
Responsibility and
Mission-Driven Company
Leadership &
Organizational
Competency
Compensation
and Benefits
Employee Engagement,
Growth & Development
Perceived Organizational
Image and Reputation
Policies and Practices
Recruitment and
Onboarding Experience
Corporate Social
Responsibility and
Mission-Driven Company
Leadership &
Organizational
Competency
Perceived Organizational
Image and Reputation
Policies and Practices
Corporate Social
Responsibility and
Mission-Driven Company
Recruitment and
Onboarding Experience
Compensation
and Benefits
Policies and Practices
Corporate Social
Responsibility and
Mission-Driven Company
Perceived Organizational
Image and Reputation
Employee Engagement,
Growth & Development
Leadership &
Organizational
Competency
Recruitment and
Onboarding Experience
Corporate Social
Responsibility and
Mission-Driven Company
Policies and Practices
Perceived Organizational
Image and Reputation
Leadership &
Organizational
Competency
Compensation
and Benefits
Recruitment and
Onboarding Experience
Employee Engagement,
Growth & Development
Corporate Social
Responsibility and
Mission-Driven Company
Policies and Practices
Leadership &
Organizational
Competency
Performance Recognition
Performance Recognition Performance Recognition Performance Recognition Performance Recognition Performance Recognition Performance Recognition
Perceived Organizational
Image and Reputation

10. The State of the Frontline Workforce
WEBINAR WEDNESDAYS |
How to Connect and Empower
Your Frontline Workers
What employers should
invest in 2022
● Lack of jobs with reasonable shifts
● Lack of tools to make job easier
● Lack of good compensation & benefits
● Lack of growth opportunities
● Workforce no longer want to work in
frontline roles
38%
of leaders agree there is a
shortage of frontline workers in
their industry right now
● How to improve day-to-day
employee experience
● How to increase employee safety
● How to improve productivity
Why do leaders think
there is a shortage of
frontline workers

11. POLL
What is your biggest concern about
managing your frontline workforce?
Choose all that apply (Multiple choice)
● Sustaining Productivity
● Enabling Collaboration
● Maintaining Culture
● Lack of Visibility
● Managing Privacy and Security Risks
● Others (let us know in the chat box!)
● No Concerns
WEBINAR WEDNESDAYS | How to Connect and Empower Your Frontline Workers

12. The Four Pillars of the
Frontline Employee
Experience
WEBINAR WEDNESDAYS | How to Connect and Empower Your Frontline Workers

13. The Four Pillars of the Frontline
Employee Experience
WEBINAR WEDNESDAYS |
How to Connect and Empower
Your Frontline Workers
Fulfilment &
Empowerment
Are your employees aligned with
your purpose and able to take
action?
Trust in
Leadership
Are your leaders listening to the
feedback and sentiments of
your frontline workers?
Learning &
Growth
Are you able to provide relevant
opportunities for career growth
and development?
Well-being &
Safety
What are your health and safety
protocols for your frontline
workforce?
Do you have process in place to
promote employee physical and
mental well being?

14. Fulfillment and Empowerment
WEBINAR WEDNESDAYS |
How to Connect and Empower
Your Frontline Workers
What do Frontline Employees Need to be Fulfilled and Empowered?
57% of frontline workers have the autonomy
to share ideas and new ways of working
To Have Autonomy in their Job Role To Be Valued & Recognized
27% of frontline workers say they’ve only started to
feel valued and recognized by the organization they
work for since the pandemic hit

15. Trust in Leadership
To build trust and connect with your frontline workforce,
your leaders need to be more transparent in communicating
don’t completely trust their
organization to be transparent
in their communication around
company news and updates
75%
WEBINAR WEDNESDAYS |
How to Connect and Empower
Your Frontline Workers
Make use of
live videos
Schedule monthly Q&A
sessions featuring
your leaders
Provide avenues for your
employees to share their
feedback and sentiments

16. 54%
Learning & Growth
Frontline employees want meaningful opportunities
to grow and progress
say they would move to another frontline
role for quicker growth and promotion in
2022 and beyond
WEBINAR WEDNESDAYS |
How to Connect and Empower
Your Frontline Workers
of the C-suite have plans to increase
investment in training/education and
career development
26%
Pro tip: Create engaging learning
programs for your employees

17. Well-being and Safety
WEBINAR WEDNESDAYS |
How to Connect and Empower
Your Frontline Workers
Promote work life balance to reduce the
risk of employee burnout and attrition
Utilize your tech to help you keep
your employees’ safety in check
70%
of respondents have suffered or
feel at risk of burnout
The top contributors for employee burnout:
● Increased Workload
● Working longer hours
● Lack of better comp & ben
● Lack of manpower
● Fear of losing financial income
Prioritize Employee Well-being and Safety by Leveraging your Tech

18. The Four Pillars of the Frontline
Employee Experience
WEBINAR WEDNESDAYS |
How to Connect and Empower
Your Frontline Workers
Fulfilment &
Empowerment
Trust in
Leadership
Learning &
Growth
Well-being &
Safety

19. How to build a more
inclusive employee
experience
WEBINAR WEDNESDAYS | How to Connect and Empower Your Frontline Workers

20. WEBINAR WEDNESDAYS |
How to Connect and Empower
Your Frontline Workers
WALMART’S MAIN BUSINESS DRIVERS
The Case of Walmart

21. WEBINAR WEDNESDAYS |
How to Connect and Empower
Your Frontline Workers
Store visits from leadership team
Implementation of ideas from
merchandising team to drive
engagement and sales
Rallying team during difficult times
to make an impact to the
community
The Case of Walmart

22. WEBINAR WEDNESDAYS |
How to Connect and Empower
Your Frontline Workers
Thinking globally, acting
locally. Spreading the
message across 300k+
employees
Connecting global teams for
better market visibility and
sharing of best practices
InGenius. 4,800 ideas shared,
67 initiatives funded across
the globe
The Case of Nestle

23. WEBINAR WEDNESDAYS | How to Connect and Empower Your Frontline Workers

24. FINAL NOTES
WEBINAR WEDNESDAYS | How to Connect and Empower Your Frontline Workers

25. Take the Modern Workforce Survey 2022
Make your voice count!
Your participation in this 10 minute survey will help map out the
modern talent landscape and will shape how companies hire,
engage and retain talents.
Take the survey now and get first-access to the full report:
https://talentview.asia/modern-workforce-survey-2022
WEBINAR WEDNESDAYS | How to Connect and Empower Your Frontline Workers

26. CONTINUE THE CONVERSATIONS
Check out other HR resources: www.talentview.asia
Contact us: learning@talentview.com
Follow us on LinkedIn: TalentView Inc.
Share your thoughts or takeaways:
Use #TalentViewLearning
WEBINAR WEDNESDAYS | How to Connect and Empower Your Frontline Workers

27. CONNECT WITH US ON LINKEDIN
Anna Macaraig
Talent Insights Specialist, TalentView
#TalentViewLearning
WEBINAR WEDNESDAYS | How to Connect and Empower Your Frontline Workers

28. THANK YOU FOR JOINING!