Planning B2B Lead Generation
Marketing Programs
A Better B2B Marketing Clinic

Sco$	
  Armstrong	
  is	
  your	
  presenter	
  today.	
  	
  	
  	
  
	
  
He	
  is	
  a	
  partner	
  @Brainrider	
  	
  
where	
  he	
  specializes	
  in	
  be$er	
  B2B	
  marke?ng.	
  	
  	
  

@Brainrider
Planning Better B2B Marketing
•  Driven by your objectives
•  Buyer-focused
•  Offers more relevant
marketing content
•  Identifies programs gaps
•  Focused on performance
measurement &
improvement

2	
  

@Brainrider
Planning Driven By Your Objectives

3	
  

@Brainrider
Prioritizing Measureable Objectives

4	
  

@Brainrider
Lead generation is
not about !
you.
Your buyer
is in
7	
  
8	
  
Offer Relevant Subject Matter Expertise
At Each Buyer Decision Stage
If your
customer
is asking:

What’s my
problem

How do I fix
my problem

Are you
right for me

They
want:

Education
& Thought
Leadership

Solutions
& Product
Suitability

Credentials &
Decision
Support

What to
share
with
them:

@Brainrider

• Trends
• Benchmarks
• Analyst coverage
• 101 Education
• How to guides
• How other people
are solving this

• What is the solution &
how does it work
• Solution comparisons
• Pitfall analysis
• Readiness & suitability
assessments
• How do I choose a
vendor

• Pricing
• Bench strength
demonstration
• Case studies
• ROI/TCO
• How to buy
• Working with us
… Align Your Offers With Your Programs
If your
customer
is asking:

What’s my
problem
ACQUIRE	
  PROSPECTS	
  

Program
They
Objective:
want:

What to
share
with
them:

@Brainrider

Education
& Thought
Leadership

• Trends
• Benchmarks
• Analyst coverage
• 101 Education
• How to guides
• How other people
are solving this

How do I fix
my problem
Solutions
NURTURE	
  PROSPECTS	
  
& Product
Suitability

Are you
right for me
Credentials &
Decision
Support
DETERMINE	
  SALES-­‐READINESS	
  

• What is the solution &
how does it work
• Solution comparisons
• Pitfall analysis
• Readiness & suitability
assessments
• How do I choose a
vendor

• Pricing
• Bench strength
demonstration
• Case studies
• ROI/TCO
• How to buy
• Working with us
Inventory Current Programs By Objective
NURTURE
PROSPECTS

ATTRACT & ACQUIRE
PROSPECTS

VISITORS	
  

@Brainrider

PROSPECTS	
  

QUALIFY
SALES READINESS

ACTIVE	
  
PROSPECTS	
  

MQL/SAL	
  
Identify Gaps By Objective
NURTURE
PROSPECTS

ATTRACT & ACQUIRE
PROSPECTS

QUALIFY
SALES READINESS

PPC
Limited SEO
E-Blasts to 3rd Party Lists

Newsletter
Contact Us Form

Resource Center
Featured Download

VISITORS	
  

12	
  

@Brainrider

PROSPECTS	
  

ACTIVE	
  
PROSPECTS	
  

MQL/SAL	
  
Test Buyer-Focused Programs
ATTRACT & ACQUIRE
PROSPECTS

q  Inbound	
  	
  
q  Resource	
  publishing	
  &	
  
syndica?on	
  
q  Blogging	
  
q  SEO	
  
q  Onsite	
  content	
  &	
  CTA	
  
merchandizing	
  
q  Gated	
  content	
  offers	
  
q  Form	
  and	
  landing	
  page	
  
op?miza?on	
  

q  Social	
  
q  Social	
  publishing	
  
q  Social	
  listening	
  

q  Paid	
  
q  PPC	
  
q  E-­‐Blasts	
  
q  Content	
  sponsorship	
  

13	
  

@Brainrider

NURTURE
PROSPECTS

q  Customer	
  segmenta?on	
  
q  Progressive	
  forms	
  
q  Nurturing	
  ac?ve	
  
prospects	
  
q  Auto-­‐responders	
  
q  Thank-­‐you	
  content	
  
q  Drip	
  campaigns	
  

q  Nurturing	
  cold	
  
prospects	
  

q  First	
  visit	
  follow-­‐up	
  
q  Streamed	
  newsle$ers	
  

	
  

QUALIFY
SALES READINESS

q  Contact	
  us	
  
q  Sales	
  Readiness	
  Offers	
  
q 
q 
q 
q 
q 
q 
q 
q 

Pricing	
  info	
  
Request	
  a	
  Quote	
  
Trial/Demo	
  
Needs	
  assessment	
  
Free	
  consulta?on	
  
ROI	
  Tool	
  
RFP/RFQ	
  Guide	
  
Product	
  Webinars	
  
	
  	
  
Program Example:
Resource Publishing
Problem: Generate leads, nurture
prospects, support sales with STR subject
matter expertise.
• 
• 
• 

Increase lead generation.
Target hard to reach Oracle BI Publisher Technical users.
Nurture long-sales cycle engagement with STR Software
content.

Solution: BI Publisher University.
• 

• 
• 
• 

Develop a centralized “hub” of BI Publisher resources with
links to relevant content developed as part of other
programs.
Opt-in prospects through a content subscription model.
Implement progressive forms to profile engaged
prospects.
Promote BI Publisher University through home page.
carousel, existing nurturing campaigns, social media,
SEO, sponsored advertising and PPC.

Results: “more qualified leads.”
• 
• 

• 
14	
  

10% conversion rate on BIP U content forms, up from
1-2% compared to product-specific collateral.
Improved engagement metrics: a 54% increase in website
visits and a 67% increase in pageviews, plus increases in
average time on page.
Targeted email marketing campaigns to opt-in subscribers
see 25-47% CTR and more qualified sales team
opportunities.

Click	
  to	
  view	
  site	
  
Program Example:
Streamed Choose Your Own Adventure Nurturing
Problem: Time consuming, ineffective lead
nurturing.
• 
• 
• 

Do a better job uncovering leads in our database.
Reach more people, more frequently to improve engagement.
Build a more efficient and scalable process.

Solution: New segments, new newsletters, new
opt-in categories.
• 
• 
• 
• 

Create content categories aligned with real customer needs and
pains,
Segment Tracom’s existing database based on needs and pains
Implement new communication opt-in preferences.
Execute a segmented newsletter program that ensured any
targeted prospect received a maximum of one email per week.

Results: “we’re engaging with more customers in
a meaningful way, but spending way less time
doing it.”
• 
• 
• 

• 
15	
  

Now targeting 25% of their database each month with segmented
messaging.
Click-through rates have increased to between 10%-20% across
all segments.
Improved productivity allowing for weekly newsletter deployment
using the same investment in content development and
newsletter production.
Segment Tracom’s existing database based on needs and pains.

@Brainrider

Click	
  to	
  view	
  preference	
  center	
  	
  
and	
  newsle4er	
  samples	
  
Program Example:
Form & Landing Page Optimization
Problem: Better prospect acquisition
& profiling
• 
• 
• 

Do a better job converting traffic into leads.
Capture more complete prospect profiles
Accelerate prospect qualification

Solution: Redesigned landing pages
and progressive forms.
• 
• 
• 
• 

Redesigned Landing Pages to increase conversion
Built progressive form logic
Combine lead form data with activity data to
create a complete prospect profile.
Provide multiple touch-points to
qualify prospects at a more rapid rate

Results: “38.6% increase in prospect
acquisition”
• 
• 

16	
  

Total prospects captured and completion rates
increased during landing page test
Statistical modeling showed a 90% confidence rate
that progressive forms will increase completion
rates for future campaigns

@Brainrider
Website Optimization Example:
Buyer Centric Website Redesign
Problem: Dated website design, complex site
management, poor SEO, lack of lead
generation.
• 
• 
• 

Increase lead generation.
Design a customer focused website-experience with a userfriendly Content Management System.
Manage the migration and updating of existing web content.

Solution: Customer-focused WordPress
website.
• 
• 
• 
• 
• 

Implementing B2B SEO.
Reorganizing their navigation and site map for a customerfocused user experience.
Designing more prominent and visible calls-to-action.
Targeting different levels of engagement: from “Contact Us”
to “Subscribe to Our Newsletter”.
Expanded their content to attract and acquire more
prospects.

Results: “more qualified leads.”
• 
• 
• 
• 
• 
17	
  

Website was delivered on time and on budget in under 18
weeks.
Unique site visitors are up 25%.
Phone calls are up 286% while form completions are up 42%.
Website generated leads are up 156%.
Segment Tracom’s existing database based on needs and
pains.

Click	
  to	
  view	
  site	
  
Measuring & Reporting Performance
•  Start by splitting your performance measurement
and reporting into three categories

Business	
  
Marke9ng	
  
Diagnos9cs	
  
@Brainrider

•  Opportuni9es/Revenue	
  Sourced	
  by	
  Marke9ng	
  
•  Opportuni9es/Revenue	
  Touched	
  by	
  Marke9ng	
  
• 
• 
• 
• 

Qualified	
  Traffic	
  
Acquisi9on	
  
Ac9ve	
  Prospects	
  
Sales	
  qualified	
  leads	
  

•  Program	
  by	
  program	
  metrics	
  designed	
  to	
  iden9fy	
  
the	
  right	
  offers,	
  messages,	
  content,	
  and	
  channels	
  
Resources For Better B2B Marketing
Evaluate your Content, Website, & Programs with our

Free Better B2B Marketing Checklist
Let’s review your marketing programs
Free 20-minute consultation
Go to Brainrider.com/b2b_cheatsheets
For more helpful B2B Marketing content, visit:
Resources: brainrider.info
Articles: brainrider.com/blog
@Brainrider
www.linkedin.com/company/brainrider
Scott@Brainrider.com

Planning B2B Lead Generation Marketing Programs

  • 1.
    Planning B2B LeadGeneration Marketing Programs A Better B2B Marketing Clinic Sco$  Armstrong  is  your  presenter  today.           He  is  a  partner  @Brainrider     where  he  specializes  in  be$er  B2B  marke?ng.       @Brainrider
  • 2.
    Planning Better B2BMarketing •  Driven by your objectives •  Buyer-focused •  Offers more relevant marketing content •  Identifies programs gaps •  Focused on performance measurement & improvement 2   @Brainrider
  • 3.
    Planning Driven ByYour Objectives 3   @Brainrider
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
    Offer Relevant SubjectMatter Expertise At Each Buyer Decision Stage If your customer is asking: What’s my problem How do I fix my problem Are you right for me They want: Education & Thought Leadership Solutions & Product Suitability Credentials & Decision Support What to share with them: @Brainrider • Trends • Benchmarks • Analyst coverage • 101 Education • How to guides • How other people are solving this • What is the solution & how does it work • Solution comparisons • Pitfall analysis • Readiness & suitability assessments • How do I choose a vendor • Pricing • Bench strength demonstration • Case studies • ROI/TCO • How to buy • Working with us
  • 10.
    … Align YourOffers With Your Programs If your customer is asking: What’s my problem ACQUIRE  PROSPECTS   Program They Objective: want: What to share with them: @Brainrider Education & Thought Leadership • Trends • Benchmarks • Analyst coverage • 101 Education • How to guides • How other people are solving this How do I fix my problem Solutions NURTURE  PROSPECTS   & Product Suitability Are you right for me Credentials & Decision Support DETERMINE  SALES-­‐READINESS   • What is the solution & how does it work • Solution comparisons • Pitfall analysis • Readiness & suitability assessments • How do I choose a vendor • Pricing • Bench strength demonstration • Case studies • ROI/TCO • How to buy • Working with us
  • 11.
    Inventory Current ProgramsBy Objective NURTURE PROSPECTS ATTRACT & ACQUIRE PROSPECTS VISITORS   @Brainrider PROSPECTS   QUALIFY SALES READINESS ACTIVE   PROSPECTS   MQL/SAL  
  • 12.
    Identify Gaps ByObjective NURTURE PROSPECTS ATTRACT & ACQUIRE PROSPECTS QUALIFY SALES READINESS PPC Limited SEO E-Blasts to 3rd Party Lists Newsletter Contact Us Form Resource Center Featured Download VISITORS   12   @Brainrider PROSPECTS   ACTIVE   PROSPECTS   MQL/SAL  
  • 13.
    Test Buyer-Focused Programs ATTRACT& ACQUIRE PROSPECTS q  Inbound     q  Resource  publishing  &   syndica?on   q  Blogging   q  SEO   q  Onsite  content  &  CTA   merchandizing   q  Gated  content  offers   q  Form  and  landing  page   op?miza?on   q  Social   q  Social  publishing   q  Social  listening   q  Paid   q  PPC   q  E-­‐Blasts   q  Content  sponsorship   13   @Brainrider NURTURE PROSPECTS q  Customer  segmenta?on   q  Progressive  forms   q  Nurturing  ac?ve   prospects   q  Auto-­‐responders   q  Thank-­‐you  content   q  Drip  campaigns   q  Nurturing  cold   prospects   q  First  visit  follow-­‐up   q  Streamed  newsle$ers     QUALIFY SALES READINESS q  Contact  us   q  Sales  Readiness  Offers   q  q  q  q  q  q  q  q  Pricing  info   Request  a  Quote   Trial/Demo   Needs  assessment   Free  consulta?on   ROI  Tool   RFP/RFQ  Guide   Product  Webinars      
  • 14.
    Program Example: Resource Publishing Problem:Generate leads, nurture prospects, support sales with STR subject matter expertise. •  •  •  Increase lead generation. Target hard to reach Oracle BI Publisher Technical users. Nurture long-sales cycle engagement with STR Software content. Solution: BI Publisher University. •  •  •  •  Develop a centralized “hub” of BI Publisher resources with links to relevant content developed as part of other programs. Opt-in prospects through a content subscription model. Implement progressive forms to profile engaged prospects. Promote BI Publisher University through home page. carousel, existing nurturing campaigns, social media, SEO, sponsored advertising and PPC. Results: “more qualified leads.” •  •  •  14   10% conversion rate on BIP U content forms, up from 1-2% compared to product-specific collateral. Improved engagement metrics: a 54% increase in website visits and a 67% increase in pageviews, plus increases in average time on page. Targeted email marketing campaigns to opt-in subscribers see 25-47% CTR and more qualified sales team opportunities. Click  to  view  site  
  • 15.
    Program Example: Streamed ChooseYour Own Adventure Nurturing Problem: Time consuming, ineffective lead nurturing. •  •  •  Do a better job uncovering leads in our database. Reach more people, more frequently to improve engagement. Build a more efficient and scalable process. Solution: New segments, new newsletters, new opt-in categories. •  •  •  •  Create content categories aligned with real customer needs and pains, Segment Tracom’s existing database based on needs and pains Implement new communication opt-in preferences. Execute a segmented newsletter program that ensured any targeted prospect received a maximum of one email per week. Results: “we’re engaging with more customers in a meaningful way, but spending way less time doing it.” •  •  •  •  15   Now targeting 25% of their database each month with segmented messaging. Click-through rates have increased to between 10%-20% across all segments. Improved productivity allowing for weekly newsletter deployment using the same investment in content development and newsletter production. Segment Tracom’s existing database based on needs and pains. @Brainrider Click  to  view  preference  center     and  newsle4er  samples  
  • 16.
    Program Example: Form &Landing Page Optimization Problem: Better prospect acquisition & profiling •  •  •  Do a better job converting traffic into leads. Capture more complete prospect profiles Accelerate prospect qualification Solution: Redesigned landing pages and progressive forms. •  •  •  •  Redesigned Landing Pages to increase conversion Built progressive form logic Combine lead form data with activity data to create a complete prospect profile. Provide multiple touch-points to qualify prospects at a more rapid rate Results: “38.6% increase in prospect acquisition” •  •  16   Total prospects captured and completion rates increased during landing page test Statistical modeling showed a 90% confidence rate that progressive forms will increase completion rates for future campaigns @Brainrider
  • 17.
    Website Optimization Example: BuyerCentric Website Redesign Problem: Dated website design, complex site management, poor SEO, lack of lead generation. •  •  •  Increase lead generation. Design a customer focused website-experience with a userfriendly Content Management System. Manage the migration and updating of existing web content. Solution: Customer-focused WordPress website. •  •  •  •  •  Implementing B2B SEO. Reorganizing their navigation and site map for a customerfocused user experience. Designing more prominent and visible calls-to-action. Targeting different levels of engagement: from “Contact Us” to “Subscribe to Our Newsletter”. Expanded their content to attract and acquire more prospects. Results: “more qualified leads.” •  •  •  •  •  17   Website was delivered on time and on budget in under 18 weeks. Unique site visitors are up 25%. Phone calls are up 286% while form completions are up 42%. Website generated leads are up 156%. Segment Tracom’s existing database based on needs and pains. Click  to  view  site  
  • 18.
    Measuring & ReportingPerformance •  Start by splitting your performance measurement and reporting into three categories Business   Marke9ng   Diagnos9cs   @Brainrider •  Opportuni9es/Revenue  Sourced  by  Marke9ng   •  Opportuni9es/Revenue  Touched  by  Marke9ng   •  •  •  •  Qualified  Traffic   Acquisi9on   Ac9ve  Prospects   Sales  qualified  leads   •  Program  by  program  metrics  designed  to  iden9fy   the  right  offers,  messages,  content,  and  channels  
  • 19.
    Resources For BetterB2B Marketing Evaluate your Content, Website, & Programs with our Free Better B2B Marketing Checklist Let’s review your marketing programs Free 20-minute consultation Go to Brainrider.com/b2b_cheatsheets For more helpful B2B Marketing content, visit: Resources: brainrider.info Articles: brainrider.com/blog @Brainrider www.linkedin.com/company/brainrider Scott@Brainrider.com