Wathen "Removing What Gets in the Way of Work: Improving Library Workflow Efficiencies"
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This presentation was provided by Adam Wathen of Kansas State University Libraries, during the NISO event "Collaborative Library Resource Sharing: Standards, Developments, and New Models for Cooperating," held October 7 - October 8, 2008.
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Wathen "Removing What Gets in the Way of Work: Improving Library Workflow Efficiencies"
- 1. 1 Removing What Gets in the Way of Work: Improving Library Workflow Efficiencies NISO Research Sharing Forum Atlanta, GA October 6-7, 2008 Adam Wathen K-State Libraries • Defining efficiency • Applying business supply chain modeling • Library trends Being Effective • Effective work generates products in line with the goals of the organization There is nothing so useless as doing efficiently that which should not be done at all. ~Peter Drucker Efficiency • Efficiency = maximize achievement with allotted resources • Increased efficiency = achieve more with the same resources OR = achieve the same with fewer resources
- 2. 2 The Supply Chain Li, Ling. Supply Chain Management: Concepts, Techniques and Practices – Enhancing Value Through Collaboration. World Scientific, 2007. Honey Company Supply Network Internal Supply Chain Distribution / Logistics Network Customer Customer A virtual organization : shared data , information , and knowledge Tier 1 Tier 2 Tier n Marketing / Sales Accounting / Finance Distribution Production Sourcing Supply Network •Beekeepers •Plastic Bottle makers •Label supplier •Molasses supplier •Machinery manufacture •Box makers Logistics: •Transport •Communication •Accreditation •Inventory management •Order processing •Warehousing Internal: •Packing •Packaging •Labeling •Quality control •Sales •Marketing •Accounting Distribution: •Transport •Storage •Pricing •Inventory •Tracking •Channels •Advertising Interlibrary Loan Supply Network Internal Supply Chain Distribution / Logistics Network Customer Customer A virtual organization : shared data , information , and knowledge Tier 1 Tier 2 Tier n Marketing / Sales Accounting / Finance Distribution Production Sourcing Supply Network •Libraries •Publishers •Vendors •Free sources Logistics: •OCLC •Cataloging / Metadata •ILLiad •RAPID •Kansas Library Catalog •UPS / FedEx / USPS / Courier •Consortial arrangements Internal: •Storage •Retrieval •Packing •Scanning Distribution: •Document Delivery •Other libraries •Direct mailing •Circulation desk Virtual Organization • Extends patron base • Extends the collection • From product focus to network focus – Resource-rich environment
- 3. 3 Where do we find new efficiencies? Supply Network Internal Supply Chain Distribution / Logistics Network Customer Customer A virtual organization : shared data , information , and knowledge Tier 1 Tier 2 Tier n Marketing / Sales Accounting / Finance Distribution Production Sourcing Supply Chain Internal Operations Logistics Distribution Aggregated participation • Increased Trust • Power to create our own solutions • Increased availability of information • The cumulative cost of investment demands continued existence WorldCat Growth 1994-2007 0 20 40 60 80 100 120 140 160 180 200 1994 1996 1998 2000 2002 2004 2006 Records in Database (millions) Member Libraries (thousands) Records added to Catalog (hundred thousands) Data from, OCLC Annual Reports: http://www.oclc.org/news/publications/annualreports/default.htm 9x 3x 3x Trend 1 Movement toward shared processes – Moving from “ownership” to “access” – Moving from “just in case” to “just in time” – Extending the supply chain
- 4. 4 Shared processes • Integration of library organizations • Collaborative collecting • Consortial purchasing • Shared storage facilities • Shared technological support and development for library tools – open source ILS systems – LibX toolbar – Catalogers toolkit (voyager) – VRS (Voyager Reporting System) Shared Processes • Higher reliance on vendors • Purchasing general materials • Hosting/housing content • Processing materials • Metadata services • Archiving services • Shift of library workforce • From acquisitions, processing, and cataloging • To programming, consortial relations, scholarly communications Trend 2 Developing Unique Collections – Collections moving from the mundane to the arcane – Libraries are shifting labor from general materials processing to the processing of archived unique collections Developing Unique Collections • Going digital with our unique content • Change in the expectation of findability • Creating value-added collections • marketable
- 5. 5 Developing Unique Collections (implications) • Outsourcing of general purchasing • Standing orders • Approval plans • Massive increase in the amount of available information and research • Stop developing collections which are not strategic to the organization • Fewer libraries as providers of general content • Increase in ILL services Trend 3 Copyright and Licensing in the Digital Age – Digital delivery has changed the way that libraries purchase content. Copyright and Licensing • Need for more standardized licensing • Sustainable and stable models for libraries AND publishers • Advocate for self-archiving clauses and retention of copyright • Advocate for lendable E-content • Define copyright and ownership for e-content Adam Wathen K-State Libraries ?