This document contains call plans and scripts for sales representatives calling on existing and potential new small business customers of BellSouth. It provides guidance on preparing for calls, identifying customer needs through discovery questions, and proposing a complete communications solution when meeting with customers.
Floor was installed in 2007 by L Decor, Mumbai. By coincidence we dropped along last week, Oct 2012. There was a problem with the floor after the wine cooler leaked. It got repaired easily and till now, the floor looks like new. At Taj, especially on the executives floor, a solid engineered woodfloor would have warped. Laminate floors look too much like a cheap kitchen table.
Floor was installed in 2007 by L Decor, Mumbai. By coincidence we dropped along last week, Oct 2012. There was a problem with the floor after the wine cooler leaked. It got repaired easily and till now, the floor looks like new. At Taj, especially on the executives floor, a solid engineered woodfloor would have warped. Laminate floors look too much like a cheap kitchen table.
Presentation to the Utah Valley University, February 3, 2011, on "Design as a Business Tool", incorporating the relationship of design to branding and positioning in business. Using examples from Walmart and Target to the portfolio of modern8, a brand design agency in Salt Lake City. www.modern8.com
CompuKol Communications provides writing and editing services and effective messaging for small businesses. From websites to brochures to manuscripts to books to advertisements to press releases, we eliminate your writing and editing roadblocks.
Presentation to the Utah Valley University, February 3, 2011, on "Design as a Business Tool", incorporating the relationship of design to branding and positioning in business. Using examples from Walmart and Target to the portfolio of modern8, a brand design agency in Salt Lake City. www.modern8.com
CompuKol Communications provides writing and editing services and effective messaging for small businesses. From websites to brochures to manuscripts to books to advertisements to press releases, we eliminate your writing and editing roadblocks.
Service Design Days 2018 - Masterclass Adam Smith and Sam Evans (Rawnet) SERVICE DESIGN DAYS
A typical organisation will have many departments; marketing, sales, customer service, operations etc. Each of these is involved and responsible for specific channels and (service) touchpoints. However, none of the habits that truly make an organisation customer centric are possible across fragmented departments. The thing is, customers don’t care about silos or systems. They care about outcomes and feeling positive.
Many organisations know the importance and benefits of customer centricity, but hardwired silo mentality is something large organisations struggle to get past. It’s ingrained in the culture. ‘Customer centricity’ fails because it’s no single department’s responsibility.
In this masterclass you will learn how to break down silos and how to collaborate as a business while putting the customer at the centre of everything you do. You’ll learn how to benchmark how customer centric an organisation is, and understand the steps you can take to empower your organisation to design new and exciting services that are both positive and convenient for your customers.
Satisfied Customers Reward Companies with,
among other things,
Their repeat business,
Which has a huge effect on Cumulative Profits.
{Source: Claus Fornell, "The science of satisfaction", Harvard Business Review, March-April 2001}
Koud bellen behoort tot het verleden. De website pre-kwalificeert en nurtured leads en Sales volgt op met kwalificatie, maken van een verkoop propositie en closen van de deal.
This presentation aimed at small businesses and entrepreneurs talks about how to be strategic with marketing. There are several bonus slides discussing how to use social media at the end of the presentation.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
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Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
The key differences between the MDR and IVDR in the EUAllensmith572606
In the European Union (EU), two significant regulations have been introduced to enhance the safety and effectiveness of medical devices – the In Vitro Diagnostic Regulation (IVDR) and the Medical Device Regulation (MDR).
https://mavenprofserv.com/comparison-and-highlighting-of-the-key-differences-between-the-mdr-and-ivdr-in-the-eu/
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
What is the TDS Return Filing Due Date for FY 2024-25.pdf
SALES TRAINING
1. FORAND WINBACKS ONLY
NEW CUSTOMERS
HELLO, Mr./Mrs. ___________.
This is _______________ of Miragent Communications, an authorized partner of BellSouth.
How are you today? Great! The reason I’m calling today is to share some information with you
About our company. We aid BellSouth in obtaining and retaining small business accounts
Through providing excellent customer service and discounted phone rates.
Mr./Mrs. ________________, do you feel that your current phone provider is meeting all of your
Customer service needs? Wonderful! I am going to be in your area on ____________________
And would like to stop by and introduce myself. Are you available at ___________________ ?
FOR BELLSOUTH CUSTOMERS
ONLY
HELLO, Mr./Mrs. ___________.
This is _______________ of Miragent Communications, an authorized partner of BellSouth.
How are you today? Great! The reason I’m calling today is to share some information with you
About our company. We aid BellSouth in obtaining and retaining small business accounts
through providing personalized customer service.
Mr./Mrs. ________________, do you presently have a personal BellSouth Account Executive that
Handles all of your BellSouth questions and concerns? Wonderful! I am going to be in
your area on ____________________ and would like to stop by and introduce myself.
Are you available at ___________________ ?
2. PRE
CALL PLANNING
Pre call planning Review your 1st list of contacts or lead generator.
is crucial to your
new business success.
success
Make a commitment to call on a specific number
let’s get to work and
make things happen. of prospects daily, weekly, and monthly – just do it!
Here are some suggestions:
Determine how you will make these calls,
are these cold calls or scheduled calls.
If you determine that scheduling appointments by phone
is your best route for success, remember, the
phone is not for making presentations. You will best service
your customer by scheduling an appointment to review and
discuss how our company can benefit his/her needs.
Be professional, friendly and If you determine that cold calling your customer is best, know
Most of all, enthusiastic. with whom you need to speak (who is the authorized decision
maker). Do your homework!
3. Discovery
Discovery
Identify the customer needs – current/future
The meeting/discovery process is time used to
Identify the customer needs Meeting
Meet
Discover
The meeting/discovery process is time used to identify the
customer needs – current/future
Best method is getting the bill –
Also use multiply discovery questions
Discover Discover
How important is communication How much Long Distance?
service to your business?
Any Toll Free
Is the majority of your business
via voice services or internet? Internet – DSL/Cable/Dial
Number of lines How do you see your business
growing?
Features including voice mail
4. Proposing
Proposing
Recommending
When proposing a solution –
propose a complete communication
solution including local, long distance, & internet
options along with the promo’s
T
S N
O U I
O
L
When proposing an upgrade solution
Propose a complete solution
THE PROPOSAL
SHOULD BE A SINGLE PRICE PRESENTATION