This document discusses decision making support during crises. It notes that problematic information sharing between strategic, operational and tactical levels during disasters leads to uninformed decisions. It also says that different disciplines acting separately and scattered command causes unnecessary casualties. The document proposes solutions like stable communication between all levels to make informed decisions, integrated cross-border approaches, and unified command to reduce casualties. It advocates for a shared decision making platform that is accessible, secure, scalable, resilient and allows both offline and online synchronization to strengthen joint efforts during crises.

1. Desicion Making Support
in the course of Crises
“Disaster-management is complicated. However, multidisciplinary Governance is evolving”
Gemeente

2. Disaster management problems
• Problematic information & communication exchange
between strategic, operational and tactical levels is
resulting in uninformed decision making at different
levels
• Different disciplines are acting as separate units
• Scattered & not-unified command is resulting in
unnecessary causalities

3. Disaster management solutions
• Stable, secure information & communication
exchange between strategic operational and tactical
levels … creates informed decision making at
different levels
• Integrated cross border approach
• Unified command dictates less causalities

4. Dynamic portal
“Decision making during crises and/or everyday multidisciplinary & cross-system procedures”
WHY || Decisionmakers and operational leaders share the need for
both having and distributing information (decisions, advise,
questions, reports) with and between juxtaposed safety
+ domains.
HOW || Shared processes are leading
• in everyday multidisciplinary projects
• by training
= • during crises
WOW || An all-embracing decision support practice
• Easy accessible
• Secure
• Scalable
• Resilient
• Synchronisation (offline + online)

5. Stronger Joint Together
Software
Integration
Business Application Services
Communication
Training &
Process
Infrastructure Software

6. Dynamic Portal
“Command & Control -> Communication -> Collaboration”
Shared perspectives ↔
Advice ↑
Decisions ↓
Decision Makers Action Centers
scribling-pad to do list decisions table log forum atlas wiki / encyclopedia

7. An example: Groove 2007
“Low threshold and secure access to multidisciplinary platform”
• High Security/
strong encryption
• Synchronisation of
Directory Mail
PKI
Server Server
offline changes
Groove Server
2007 Audit
• Robust / smart
F F
networkload
Groove Server
I I
Legacy
2007 Manager
Systems R R
E E
W W
A A
Groove
Groove Server 2007
L L
Server 2007 Relay
L L
Data Bridge
bn
Perimeter
Existing Server
Security Zone
Required
Optional

8. Unified Communications
• ICAweb (departmental ‘integrale crisisadvies’
website), VROM
• Exercise 2x Veilig, Mass-vaccinations, GHOR
Drente
• National exercises TMO, Viking
• Regional exercise, Gemeente Barendrecht
• Experiment VNOG
• Training multidisciplinary decision-making
• Defense-activities

9. Contacts,
Pieter van
Prooijen
Ferry Heeneman
Business Application Services
31629525808
Secure
Flexible
Scalable
Resilient
On+offline
Ralph
Kronieger
Ferry Heeneman &
Martin
Elger van der Avoird
Slijkhuis