When was the last time you reviewed your Volunteer Handbook or Policies and Procedures Manual? It's probably been too long. Learn how to create a living document that can help both paid and volunteer staff be better informed and know what is expected of them. A good Volunteer Handbook can also help you better identify and deal with challenging volunteers. Whether you're just starting to create a Handbook or if you're looking for best practices on information to include, this webinar will evaluate the Handbook you have and help you create a stronger framework for your volunteer engagement program.
Learning to Communicate Smart through People Skills.
Summary of Les Giblin books like Skill With People, Art of Dealing with People and How to have power and confidence in dealing with people
Business Plan Executive Summary Drivers ChallengesSlideTeam
Presenting this set of slides with name - Business Plan Executive Summary Drivers Challenges. This is a four stage process. The stages in this process are Business Plan Executive Summary, Business Strategies Executive Summary, Business Plan Executive Overview. https://bit.ly/3AiRaDO
Self-Regulation: A Star Leader's Secret WeaponDaniel Goleman
Self-regulation is the quality of emotional intelligence that liberates us from living like hostages to our impulses. Learn why self-regulation is so imperative for leaders.
Full LinkedIn article: http://bit.ly/Self-Reg
Develop your EI skills: http://morethansound.net/the-hr-and-ei-collection/
Customer Journey Map Example Slide Resolution Ppt Powerpoint Presentation Pic...SlideTeam
"You can download this product from SlideTeam.net"
Presenting this set of slides with name Customer Journey Map Example Slide Resolution Ppt Powerpoint Presentation Pictures. The topics discussed in these slides are Marketing, Business, Management, Planning, Strategy. This is a completely editable PowerPoint presentation and is available for immediate download. Download now and impress your audience. https://bit.ly/30t5Fbk
Learning to Communicate Smart through People Skills.
Summary of Les Giblin books like Skill With People, Art of Dealing with People and How to have power and confidence in dealing with people
Business Plan Executive Summary Drivers ChallengesSlideTeam
Presenting this set of slides with name - Business Plan Executive Summary Drivers Challenges. This is a four stage process. The stages in this process are Business Plan Executive Summary, Business Strategies Executive Summary, Business Plan Executive Overview. https://bit.ly/3AiRaDO
Self-Regulation: A Star Leader's Secret WeaponDaniel Goleman
Self-regulation is the quality of emotional intelligence that liberates us from living like hostages to our impulses. Learn why self-regulation is so imperative for leaders.
Full LinkedIn article: http://bit.ly/Self-Reg
Develop your EI skills: http://morethansound.net/the-hr-and-ei-collection/
Customer Journey Map Example Slide Resolution Ppt Powerpoint Presentation Pic...SlideTeam
"You can download this product from SlideTeam.net"
Presenting this set of slides with name Customer Journey Map Example Slide Resolution Ppt Powerpoint Presentation Pictures. The topics discussed in these slides are Marketing, Business, Management, Planning, Strategy. This is a completely editable PowerPoint presentation and is available for immediate download. Download now and impress your audience. https://bit.ly/30t5Fbk
A presentation occupational therapy students about incorporating Social Emotional Learning into High Schools. Pertinent topics include: occupational therapy, mental health, schools, high schools.
What would the ultimate project manager be like? Can you become that person? Explore this guide to develop the top five skills every project manager should possess.
Learn more: http://www.lynda.com/Project-Management-training-tutorials/39-0.html
Ces normes explicitent les obligations énoncées dans les lois et les règlements auxquels sont tenus de se conformer les travailleurs sociaux et les thérapeutes conjugaux et familiaux.
Elles visent à promouvoir la rigueur et la qualité des actes liés à la tenue des dossiers.
A mix of personal observations and documented approaches for managing multiple priorities and distractions. Includes references to Zenger-Miller, Pareto, Lean, and Agile, as well as a summary of Pomodoro and GTD, in addition to the author's experience.
Collaborate to Win - Why Every Company Needs a Culture of CollaborationWrike
https://www.wrike.com/blog - Collaboration is integral to a company's success and growth. And without it, there is hampered productivity and no significant innovation. Find out why collaboration should be built into your organization's DNA.
The Responsibility Process - How do you "push responsibility down"Ian Brockbank
Mary and Tom Poppendieck tell us we should “push responsibility down” to empower the team. How do we do this? What does it look like as a team member when you’re accepting responsibility? How can a team leader recognise and foster team responsibility?
Drawing on over twenty years of research by Christopher Avery and Bill McCarley, this presentation provides insights into how people naturally think and react and how this affects taking responsibility. This leads to models which can help to break the cycle and get to productive responsible thinking sooner. On the way, I show agile practices which naturally encourage and support these processes.
This is a slight update to the previous slides with more information on how to find more.
Physical dimension: Good physical fitness and confidence in one’s personal ability to take care of health problems.
Emotional: refers to both our emotional and mental states – that is, to our feelings and our thoughts.
Spiritual: Refers to individuals identify their own basic purpose in life; learn how to experience love, joy, peace, and fulfillment; and help themselves and others achieve their full potential.
Occupational: Deriving personal satisfaction from your vocation, that provides creativity and challenge.
Social: The ability to interact effectively with other people and the social environment, to develop satisfying interpersonal relationships, and to fulfill social roles.
Intellectual: Your ability to think and learn from life experience, your openness to ideas, and your capacity to question and evaluate information.
Environmental: The impact your world has on your well well-being.
Going on a vacation is scary and stressful for many entrepreneurs and leaders. Imagine all the tasks you’ll be leaving unattended and the work you will still have to do. Not to mention, you know that when you get back, you’ll have hundreds of messages waiting for you. For these reasons, a lot of my friends in leadership positions end up working throughout their vacations or even avoid vacations all together.
To help address these fears and issues, we here at Weekdone have put together a checklist to follow to have a work free (and stress free) vacation.
https://www.wrike.com/blog - We surveyed creative teams to discover their biggest challenges and bottlenecks, from conception to completion. And what we discovered was: creative teams have to organize requests, listen to feedback, and seek approvals, all while trying to incorporate their own creative vision, making it difficult to prioritize and meet deadlines. Check out the details in our Slideshare.
New to volunteer management? Looking for a refresher on the basics? This webinar will walk you through the three primary Rs - recruitment, retention and recognition. We'll discuss the most popular program components such as interviews, orientations, volunteer handbooks, and more. And, we'll talk about the importance of managing risk for your program and your organization. All attendees will also receive a sample packet with examples of program documents and program assessment checklists to help you evaluate your existing program.
Writing Accurate and Useful Position DescriptionsVolunteerMatch
A good position description can make the recruitment and placement of volunteers so much easier, but this foundation component of a program is often overlooked or put into a folder and never used.
This webinar will start with the basics of what should be included in a position description and will help you create or update position descriptions for all of your volunteer opportunities.
Once those position descriptions are created – use them! Learn how accurate and up-to-date position descriptions can help you recruit and train volunteers, and how they can help with retention and the development of leadership positions within your volunteer engagement program.
Creating a Culture of Volunteer EngagementVolunteerMatch
It's important to create a culture of inclusion and engagement of volunteers within your organization. But, it can be hard to recognize what your current culture says to volunteers, or identify how to make changes to help volunteers feel more welcome. This webinar will help you identify how your organization's current culture is shaping or limiting what volunteers do, and provide steps you can take to start to create more understanding, respect, and appreciation for engaging volunteers.
Are you engaging volunteers with an eye to the future? Do you know what your volunteer program should look like in 3 or 5 years? Join us as we talk about the fundamentals for creating a strategic plan for volunteer engagement for your organizations. This webinar will include components that should be included as well as ideas for working with organization leaders to include strategic goals for volunteer engagement in your organization's overall strategic plan.
Join this free webinar to learn more about social media, and how you can use social media tools to increase your volunteer engagement and expand your volunteer recruitment.
Volunteer engagement is changing. What do you need to know about social media as a volunteer program manager? How can you use social media to promote your volunteer opportunities and recruit volunteers? This webinar will offer an introduction to including social media in your volunteer recruitment and retention plans. You'll see examples of Twitter, Facebook and YouTube pages, as well as blogs that other nonprofits have successfully used to draw attention to their organizations and volunteer opportunities.
You'll also learn about the social media tools available as part of your VolunteerMatch account that can help you promote your volunteer opportunity on other social networking sites.
VolunteerMatch is here to help make it easy for you to recruit volunteers, manage existing volunteers, and promote your organization.
Interviewing each prospective volunteer can seem overwhelming, but it's one of the best ways to ensure that the volunteers you recruit are the volunteers you need. This webinar introduces a variety of question types used in volunteer interviews and offers strategies for honing your interview skills. Materials will be provided to help you implement this process in your organization, as well as a training syllabus so you can learn how to recruit and train a volunteer staff to assist with prospective volunteer interviews.
Measuring Success: How to Strategically Assess Your ProgramVolunteerMatch
Your volunteer engagement program can be measured by more than just the hours a volunteer gives your organization. What other kinds of information should you keep track of, and how do you know if you're doing a good job with your volunteer engagement program? This webinar will help you think through both the quantitative and qualitative information you can use to evaluate your program.
Where Do I Go From Here? Evolving your Volunteer Program for More InvolvementVolunteerMatch
How long do volunteers usually stay with your program? Do you struggle with keeping them interested, involved and engaged? This webinar will help you think about new strategies and help you evolve your program to include new roles and responsibilities for volunteers, pathways for more involvement and leadership positions in your program, how recognition plays a role in retention, and the importance of including continuing education and professional development to keep your volunteers engaged. Tools to help you evaluate your program implement new ideas will be provided.
At VolunteerMatch we have a unique view into what volunteers are looking for in an opportunity. The age of one-size fits all volunteer engagement is coming to an end. This webinar will start with a review of some of the things that we know about what volunteers are looking for in an opportunity. It will then help you use this information to start designing volunteer opportunities and determining who is the “right” volunteer for your program. You’ll also learn how “word of mouth” plays such a large role in attracting volunteers to your organization and how social media makes this even more important.
This is a great introduction to some of our more advanced webinars including Where do I go from here? Engage Volunteers in New Ways, and Developing a Strategic Plan for Volunteer Engagement
A presentation occupational therapy students about incorporating Social Emotional Learning into High Schools. Pertinent topics include: occupational therapy, mental health, schools, high schools.
What would the ultimate project manager be like? Can you become that person? Explore this guide to develop the top five skills every project manager should possess.
Learn more: http://www.lynda.com/Project-Management-training-tutorials/39-0.html
Ces normes explicitent les obligations énoncées dans les lois et les règlements auxquels sont tenus de se conformer les travailleurs sociaux et les thérapeutes conjugaux et familiaux.
Elles visent à promouvoir la rigueur et la qualité des actes liés à la tenue des dossiers.
A mix of personal observations and documented approaches for managing multiple priorities and distractions. Includes references to Zenger-Miller, Pareto, Lean, and Agile, as well as a summary of Pomodoro and GTD, in addition to the author's experience.
Collaborate to Win - Why Every Company Needs a Culture of CollaborationWrike
https://www.wrike.com/blog - Collaboration is integral to a company's success and growth. And without it, there is hampered productivity and no significant innovation. Find out why collaboration should be built into your organization's DNA.
The Responsibility Process - How do you "push responsibility down"Ian Brockbank
Mary and Tom Poppendieck tell us we should “push responsibility down” to empower the team. How do we do this? What does it look like as a team member when you’re accepting responsibility? How can a team leader recognise and foster team responsibility?
Drawing on over twenty years of research by Christopher Avery and Bill McCarley, this presentation provides insights into how people naturally think and react and how this affects taking responsibility. This leads to models which can help to break the cycle and get to productive responsible thinking sooner. On the way, I show agile practices which naturally encourage and support these processes.
This is a slight update to the previous slides with more information on how to find more.
Physical dimension: Good physical fitness and confidence in one’s personal ability to take care of health problems.
Emotional: refers to both our emotional and mental states – that is, to our feelings and our thoughts.
Spiritual: Refers to individuals identify their own basic purpose in life; learn how to experience love, joy, peace, and fulfillment; and help themselves and others achieve their full potential.
Occupational: Deriving personal satisfaction from your vocation, that provides creativity and challenge.
Social: The ability to interact effectively with other people and the social environment, to develop satisfying interpersonal relationships, and to fulfill social roles.
Intellectual: Your ability to think and learn from life experience, your openness to ideas, and your capacity to question and evaluate information.
Environmental: The impact your world has on your well well-being.
Going on a vacation is scary and stressful for many entrepreneurs and leaders. Imagine all the tasks you’ll be leaving unattended and the work you will still have to do. Not to mention, you know that when you get back, you’ll have hundreds of messages waiting for you. For these reasons, a lot of my friends in leadership positions end up working throughout their vacations or even avoid vacations all together.
To help address these fears and issues, we here at Weekdone have put together a checklist to follow to have a work free (and stress free) vacation.
https://www.wrike.com/blog - We surveyed creative teams to discover their biggest challenges and bottlenecks, from conception to completion. And what we discovered was: creative teams have to organize requests, listen to feedback, and seek approvals, all while trying to incorporate their own creative vision, making it difficult to prioritize and meet deadlines. Check out the details in our Slideshare.
New to volunteer management? Looking for a refresher on the basics? This webinar will walk you through the three primary Rs - recruitment, retention and recognition. We'll discuss the most popular program components such as interviews, orientations, volunteer handbooks, and more. And, we'll talk about the importance of managing risk for your program and your organization. All attendees will also receive a sample packet with examples of program documents and program assessment checklists to help you evaluate your existing program.
Writing Accurate and Useful Position DescriptionsVolunteerMatch
A good position description can make the recruitment and placement of volunteers so much easier, but this foundation component of a program is often overlooked or put into a folder and never used.
This webinar will start with the basics of what should be included in a position description and will help you create or update position descriptions for all of your volunteer opportunities.
Once those position descriptions are created – use them! Learn how accurate and up-to-date position descriptions can help you recruit and train volunteers, and how they can help with retention and the development of leadership positions within your volunteer engagement program.
Creating a Culture of Volunteer EngagementVolunteerMatch
It's important to create a culture of inclusion and engagement of volunteers within your organization. But, it can be hard to recognize what your current culture says to volunteers, or identify how to make changes to help volunteers feel more welcome. This webinar will help you identify how your organization's current culture is shaping or limiting what volunteers do, and provide steps you can take to start to create more understanding, respect, and appreciation for engaging volunteers.
Are you engaging volunteers with an eye to the future? Do you know what your volunteer program should look like in 3 or 5 years? Join us as we talk about the fundamentals for creating a strategic plan for volunteer engagement for your organizations. This webinar will include components that should be included as well as ideas for working with organization leaders to include strategic goals for volunteer engagement in your organization's overall strategic plan.
Join this free webinar to learn more about social media, and how you can use social media tools to increase your volunteer engagement and expand your volunteer recruitment.
Volunteer engagement is changing. What do you need to know about social media as a volunteer program manager? How can you use social media to promote your volunteer opportunities and recruit volunteers? This webinar will offer an introduction to including social media in your volunteer recruitment and retention plans. You'll see examples of Twitter, Facebook and YouTube pages, as well as blogs that other nonprofits have successfully used to draw attention to their organizations and volunteer opportunities.
You'll also learn about the social media tools available as part of your VolunteerMatch account that can help you promote your volunteer opportunity on other social networking sites.
VolunteerMatch is here to help make it easy for you to recruit volunteers, manage existing volunteers, and promote your organization.
Interviewing each prospective volunteer can seem overwhelming, but it's one of the best ways to ensure that the volunteers you recruit are the volunteers you need. This webinar introduces a variety of question types used in volunteer interviews and offers strategies for honing your interview skills. Materials will be provided to help you implement this process in your organization, as well as a training syllabus so you can learn how to recruit and train a volunteer staff to assist with prospective volunteer interviews.
Measuring Success: How to Strategically Assess Your ProgramVolunteerMatch
Your volunteer engagement program can be measured by more than just the hours a volunteer gives your organization. What other kinds of information should you keep track of, and how do you know if you're doing a good job with your volunteer engagement program? This webinar will help you think through both the quantitative and qualitative information you can use to evaluate your program.
Where Do I Go From Here? Evolving your Volunteer Program for More InvolvementVolunteerMatch
How long do volunteers usually stay with your program? Do you struggle with keeping them interested, involved and engaged? This webinar will help you think about new strategies and help you evolve your program to include new roles and responsibilities for volunteers, pathways for more involvement and leadership positions in your program, how recognition plays a role in retention, and the importance of including continuing education and professional development to keep your volunteers engaged. Tools to help you evaluate your program implement new ideas will be provided.
At VolunteerMatch we have a unique view into what volunteers are looking for in an opportunity. The age of one-size fits all volunteer engagement is coming to an end. This webinar will start with a review of some of the things that we know about what volunteers are looking for in an opportunity. It will then help you use this information to start designing volunteer opportunities and determining who is the “right” volunteer for your program. You’ll also learn how “word of mouth” plays such a large role in attracting volunteers to your organization and how social media makes this even more important.
This is a great introduction to some of our more advanced webinars including Where do I go from here? Engage Volunteers in New Ways, and Developing a Strategic Plan for Volunteer Engagement
What do you do when it's time to ask a volunteer to leave your organization? This webinar will give you the tools to address challenges around difficult volunteers, including volunteers aging in place and entrenched volunteers. You'll also learn how to minimize these situations in the future. Suggestions for determining when a volunteer should be terminated, and making it easier on you, other volunteers, and staff will be presented. The role that risk management plays in these decisions will also be included.
VolunteerMatch Solutions BPN Webinar: Trends & Best Practices in Using Social...VolunteerMatch
July 2012 Best Practice Network Webinar, presented by VolunteerMatch
Session Description:
Social media has emerged as an ideal platform for sharing a company's corporate responsibility story with its stakeholders. It's authentic. It's continuous. It's targeted. It's interactive. But as opportunities to inform, engage and activate stakeholders continue to grow with the changing technology, small businesses in particular can face challenges in adapting. What tools are worth the investment of time? How can compelling CSR content be developed and shared most efficiently, without sacrificing engagement?
Georgetown University's Center for Social Impact Communication (CSIC) recently conducted research on how small businesses are thinking about CSR, social media, and the intersection of the two. Join Julie Dixon, deputy director of CSIC, for an interactive discussion on trends and best practices, as well as recommendations on how smaller organizations can share their compelling stories of community involvement and employee volunteerism in ways that meet their unique limitations on resources, staff and time.
About Our Guest Speaker:
Julie Dixon is the Deputy Director of the Center for Social Impact Communication (CSIC) at Georgetown University, where she manages the day-to-day operations of the center including research, curriculum and partnership development, outreach and communications. She's the author of CSIC's recent publication "Small Business, Big Engagement," a comprehensive set of trends and best practices for small businesses looking to use social media to engage stakeholders in their socially responsible business practices. Follow her work at the center on Twitter at @georgetowncsic.
At VM Summit 16, we heard from members of the Hunger Volunteer Collaborative including VolunteerMatch, the
Alliance to End Hunger, and the Taproot Foundation about how they fight hunger with pro bono programming that leverages logistic and safety expertise. Learn about ways to get involved and reduce food insecurity in the U.S., as well as examples of how companies are joining the effort.
"Stop the Funding: Social Sector is Fully Resourced." Until we see this headline across our newsfeeds, the corporate sector must continue to innovate on ways to build nonprofit capacity. Pro bono and skilled volunteering can connect the dots between the shortage of resources and the wealth of skills in the private sector. With 76% of nonprofits reporting an increase in demand for their services and over 50% unable to meet the demand, skilled volunteering programs offer a tremendous value to an organization’s infrastructure allowing for increased capacity and expanded programming. Taproot Foundation led a panel discussion with leading corporate
and nonprofit partners who shared real-life examples of succeeding at, stumbling with, and scaling skilled volunteer and pro bono programs! Attendees heard from experts and
walked away with tools supporting an increased engagement in pro bono and skilled volunteering.
Volunteer recognition programs your employees will love - March 2015 Voluntee...VolunteerMatch
Employee volunteers who go above and beyond deserve recognition. Rewards and awards programs offer your employees incentive to get involved, fun competition with their coworkers, and a feeling of being appreciated.
But we think these volunteer champions deserve something more than a free t-shirt. In this month’s Best Practice Network (BPN) Webinar, we’ll hear from Nationwide and AT&T – two companies that get creative with their employee recognition programs. They’ll inspire you to start your own unique reward practices.
Oh, and we’ll be doing things a little differently this month. We’re excited to announce “Bite-Sized BPNs”: The same great information packed into half the time. Pairs well with coffee, lunch, or snack breaks.
Nonprofit Insights: How Design Thinking Helps You Increase Impact And InnovationVolunteerMatch
Nonprofit organizations provide some of the most basic and essential services to those who need them most: clean water, food, shelter, etc. However, despite often Herculean efforts, many organizations lack resources and find themselves understaffed and underfunded. For organizations to survive, thrive, and fulfill their missions, the key is constant innovation.
During this free webinar, we’ll discuss how innovative nonprofits (e.g. American Red Cross, GRID Alternative, buildOn, etc.) utilize Customer Centric Design Thinking — a methodology developed at the Institute of Design at Stanford — to think outside-the-box and find ways to leverage existing resources, volunteers, staff, and social media presence to increase impact. We’ll then discuss methods for using design thinking to increase engagement, awareness, volunteerism, and fundraising at your organization.
This webinar will be lead by Ryall Carroll, Ph.D. Marketing and Co-Founder of raiserve.org.
Build Staff Buy-in for your Volunteer Engagement ProgramVolunteerMatch
Is your organization open to engaging volunteers in new ways? Often one of the biggest challenges to a new model of volunteer engagement is the resistance of paid staff. Often attitudes and fears of our co-workers prevent us from expanding the work that volunteers do. But, if you've never worked with volunteers before, it can be scary. In this webinar we'll discuss strategies for working with paid staff to engage volunteers. We'll cover what you can do to alleviate some of those fears, strategies for working within a Union environment, and how you can train and support your coworkers as they become responsible for managing volunteers.
From Partnership to Impact: Forging, Convening, and Funding Cross-Sector Coll...VolunteerMatch
For decades, individuals and organizations have been trying to solve our greatest challenges through siloed solutions. More recently, we have seen significant growth in the use and diversity of models of cross sector collaboration, in part, because as Albert Einstein recognized, "The significant problems we have cannot be solved at the same level of thinking with which we created them.”
Some of these efforts are able to create meaningful collaborations and drive measurable impact, while others end up doing more co-blab-orating, than collaborating. So what differentiates high-impact collaborations and what roles can volunteers play in supporting their success? Through independent research and observation, the Presidio Institute has identified cross sector leadership skills that effective leaders and collaborations use in their practice. Because cross sector collaborations operate outside of traditional methods of authority and accountability, a key component of this work is building teams. In this session, we will explore the importance of developing trust, managing power dynamics and conflict, and fostering an innovative culture to successfully build alliances to solve problems and achieve shared goals.
Nonprofit Insights: The Secret Sauce for Nonprofit CrowdfundingVolunteerMatch
These days, it’s not just about the fancy technology you use to raise money and support online - it’s how you use it. As more nonprofits turn to online platforms like Razoo for crowdfunding campaigns, the world of online fundraising can seem a bit like the Wild Wild West.
What separates the campaigns that just “do alright” from the ones that go viral and raise hundreds of thousands of dollars or more? You might be surprised to know that the difference is made by virtual volunteers - online champions that care so much about their causes they give their time and tap their networks to help raise money for nonprofit organizations.
In the March Nonprofit Insights webinar, Lesley Mansford, CEO of crowdfunding platform Razoo, gives us a glimpse into her world, sharing tips and best practices gathered from online campaigns that have raised more than $100 million for nonprofits from over 300,000 individual donors.
Through real-life stories and practical examples, Lesley presents the elements that contribute to a successful fundraising campaign on Razoo, including how nonprofits can best engage virtual volunteers to help spread the word and raise money.
Engaging skills based volunteers in your organization can be both exciting and scary.
Use these quick tips to prepare your organization for success and to create a good experience for both paid and volunteer staff!
Understanding Soft Risk in Volunteer EngagementVolunteerMatch
We all worry about the hard risks that can have an impact on our volunteers and the work they do, but too often we don’t think about the soft risk. Soft risks are the attitudes, beliefs and actions that expose our organizations to risks. Those risks may include the actions of staff – both paid and volunteer, interactions on social media, lack of training for leaders and volunteers - leading to risky behavior, and how failing to screen for characteristics or “fit” can open volunteers and the organization up to risk. This webinar is designed to help attendees identify soft risks in their organization and give them the tools to make changes to processes and culture to minimize and address these risks.
What You'll Learn:
* Understand how your organization's culture of volunteer engagement may be opening it up to soft risk.
* Lead your organization though a soft risk assessment.
* Design communication and training plans to address soft risk.
Making Volunteer Engagement Everyone's JobVolunteerMatch
Too often the role of engaging volunteers falls exclusively to the volunteer program manager. It's not uncommon to hear the phrase "your volunteers" used within organizations. How do you make volunteer engagement everyone's job? This webinar will provide you with the tools to become an advocate for volunteer engagement. Learn how to create a step by step communication plan to reinforce the importance of volunteer engagement to key stakeholders within your organization.
Creating a Comprehensive & Engaging Volunteer Training ProgramVolunteerMatch
What do you volunteers need to know to be successful? This webinar will start with the basics and help you understand how to determine what information you should be sharing with your volunteers, and how that can be used to create a curriculum. We’ll then discuss how to present this information in a variety of ways using different delivery methods that appeal to adult learners. Assessing what your volunteers have learned, and creating ongoing training and professional development training for your volunteers will also be covered.
Fighting Hunger Together: The Basics of Volunteer ManagementVolunteerMatch
Modeled on our popular webinar The New Volunteer Manager’s Toolkit we’ll discuss all of the basic program components from volunteer handbooks to creating a comprehensive volunteer retention plan popular in volunteer engagement, but with a focus on the needs of hunger relief organizations. This webinar was originally designed for new volunteer managers, but even seasoned professionals can learn something new.
Walking the Walk: Engage Volunteers in your Volunteer Engagement ProgramVolunteerMatch
Stop just talking the talk and start walking the walk! Learn how to effectively delegate volunteer engagement and management work to volunteers so you have the opportunity to "think bigger." We'll discuss evaluating your program for volunteer engagement, determining how best to use volunteers, creating a communication plan, screening and training volunteers to be an important part of your volunteer recruiting, retention and recognition plans.
Supporting staff who are carers - meeting the 5YFV for the nhs, pop up uni, 1...NHS England
Expo is the most significant annual health and social care event in the calendar, uniting more NHS and care leaders, commissioners, clinicians, voluntary sector partners, innovators and media than any other health and care event.
Expo 15 returned to Manchester and was hosted once again by NHS England. Around 5000 people a day from health and care, the voluntary sector, local government, and industry joined together at Manchester Central Convention Centre for two packed days of speakers, workshops, exhibitions and professional development.
This year, Expo was more relevant and engaging than ever before, happening within the first 100 days of the new Government, and almost 12 months after the publication of the NHS Five Year Forward View. It was also a great opportunity to check on and learn from the progress of Greater Manchester as the area prepares to take over a £6 billion devolved health and social care budget, pledging to integrate hospital, community, primary and social care and vastly improve health and well-being.
More information is available online: www.expo.nhs.uk
A content strategy case study: Where we started, what we did, what we found, lessons learned. With a strong, solid foundation of knowledge, creating sustainable guidelines comes together more smoothly and easily
How to think about the future: a guide for non-profit leadersjvcsun
A guide to integrating future purpose thinking into non-profit strategy development. Including process, tools and concepts to get started and see immediate benefits for you and your team.
Go to www.futurepurpose.org for video version of this presentation and more tips, tools and guidance.
Tools for Helping Patrons Reach Their Career, Training, and Employment GoalsIllinois workNet
This presentation was used in May 2015 at the Chicago Public Library Adult Literacy Meeting. It provides an overview of Illinois workNet and specific tools and resources librarian's can use with their patrons.
Cost:
Free
Designing meaningful, mission-driven virtual volunteer opportunities, and managing remote volunteers can be challenging. How do you create work than can be done independently, and still supervise, evaluate, or recognize the work of a volunteer you never meet face to face? The good news is that now, with an ever growing set of online tools, building an online community and connecting with someone across miles (or continents) is easier. In this webinar we will discuss best practices for creating those opportunities and developing meaningful relationships with remote volunteers, including building and empowering remote teams, managing projects by letting go but not checking out, and creating a two-way communication plan to share the work of remote volunteers with the organization and share what's happening at the organization with remote volunteers.
Engaging Pro Bono and Skills-Based VolunteersVolunteerMatch
Integrating skills-based volunteers into your existing volunteer program is both exciting and scary. If you're thinking about adding skilled volunteers to your program, or if you've just started, this seminar can help you make the experience successful for both the volunteer and the organization. Navigating the introduction of the idea into your organization, developing the art of delegating work to volunteers, and setting achievable outcomes will be covered.
What You'll Learn:
How to design successful skills-based volunteer projects
Strategies for managing skills-based volunteers
VolunteerMatch Best Practices for Recruiting OnlineVolunteerMatch
Learn how to make the most of your VolunteerMatch account by creating your volunteer opportunities using best practices. This webinar will cover the eight simple steps to making your opportunities stand out on VolunteerMatch.
Creative and Innovative Recognition Strategies for Today's VolunteersVolunteerMatch
Are you doing the right things to recognize the work volunteers do for your organization? Are your recognition strategies and events stuck in the past? In this webinar we'll discuss what motivates today's volunteers and discuss strategies for matching recognition to motivation. We'll also share examples and ideas to incorporate creative and meaningful recognition into your volunteer engagement strategy
Purpose Driven Corporate Social Responsibility is Not a Myth (+ Proof!)!VolunteerMatch
How do you balance purpose and corporate responsibility? And how do directives from leadership fit into your employee volunteer program goals? Last (but certainly not least), how do you create a program that’s inclusive of employee wants? If this feels like a lot to juggle, you’re not alone.
What’s ethics got to do with this? Ethics and Decision Making in Volunteer En...VolunteerMatch
As leaders of volunteer engagement we’re often asked to make difficult decisions. How do we know if the decisions we’re making are the right ones? When you’re in this type of dilemma how do you intervene or lead? In this highly interactive workshop we’ll explore how ethics guide the work we do leading and engaging volunteers, and we’ll practice using ethical decision making. Attendees will leave with a worksheet to help introduce and use ethical decision making in their organization.
Tap into the Power of Training and Set your Volunteers up to Succeed!VolunteerMatch
Are you preparing your volunteers for success, or leaving them to figure things out on their own? This session will explore best practices for adult education, and the need to develop a curriculum that meets the learning needs for new volunteers as well as supports ongoing learning for existing volunteers. In this engaging session we’ll practice effective and creative training delivery methods. Attendees will leave with a sample curriculum and a plan to evaluate their current volunteer training.
How to boost employee engagement with the volunteer match networkVolunteerMatch
Many companies invest a lot of time in researching nonprofits and curating one-off volunteer opportunities for their employees. Yet research shows that one-third of employees won’t actually give through their workplace because they’re not able to choose the causes that matter to them.
What if there were an easy way to connect employees with high-quality volunteer experiences that are meaningful to them?
There is. The VolunteerMatch Network is a consolidation of vetted, real-time nonprofit volunteer needs, all in one place. It can be easily integrated into your existing corporate giving platform in a way that’s tailored to your company’s goals and preferences.
On Tuesday, May 29, 2018 at 2pm ET/11am PT webinar attendees got a walkthrough of:
-Why it’s important to give your employees choice in your volunteer program
-How to balance employee choice with company-sponsored cause areas
-How the VolunteerMatch Network connects employees with causes that are meaningful to them
-How VolunteerMatch’s custom integrations can serve the interests of both your company and its individual employees, while saving you time and money.
So many volunteer managers depend on groups of volunteers to meet the needs of their programs. Different types of groups can come with their own challenges.
We’ll discuss ideas for working with corporate groups, youth groups, and other groups. Effective practices for engagement, ideas for diversifying the work and commitment level of volunteer groups, the importance of creating opportunities with measurable impacts, and communicating those impacts will be discussed.
In a Volunteer Recruitment Rut? Steps to Up Your Tech GameVolunteerMatch
With new, powerful technology popping up all over the web, managing online volunteer recruitment can be a time-consuming undertaking. But it doesn’t have to be. What if we told you there’s an easier way to maximize your volunteer opportunities’ reach and streamline your online recruitment efforts so you can focus on other parts of your program, like engaging volunteers?
In this best practices webinar, VolunteerMatch and the Association for Leaders in Volunteer Engagement (AL!VE) for shared insights into recruiting great volunteers online and tips for crafting an irresistible volunteer opportunity.
If you recognize the value in recruiting volunteers online or are having trouble finding the right fit lately, watch this video recording of our webinar: http://bit.ly/2q8JNwv.
Listen to Your Employees: How to Craft a Volunteer Program That Meets Their N...VolunteerMatch
In overwhelming numbers, employees want their companies to offer ways for them to volunteer. Yet, one-third of employees won’t give through their workplace because they’re not able to choose the causes that matter to them. On Tuesday, March 27, 2018, VolunteerMatch presented ways to gauge employee preferences and mobilize employees to give back in the way they want to.
Join this free webinar, hosted only once a year, to learn more about the CCVA and the process for applying for and receiving your CVA. Credentialing in any profession increases credibility and promotes career development. Learn about this unique performance-based credentialing program, the process for becoming Certified in Volunteer Administration and how it can benefit you and your organization. Recommended for those with at least 3 years of experience in any setting.
Stop Wasting Time! How to ‘Go Big’ with Your Employee Volunteer Program’s ImpactVolunteerMatch
We know the benefits employee volunteer programs have on business: increased employee engagement and satisfaction, better recruitment and retention, publicity, skill development, team-building, and more. But how do you maximize these benefits while also achieving the greatest community impact possible? VolunteerMatch delved into this topic in this webinar.
Aligning your volunteer program with employee interestsVolunteerMatch
Studies show that employees seek out companies that embody socially responsible values and provide an outlet for volunteering. You’ve checked those boxes yet can’t seem to get your employees to participate in your volunteer program.
Where’s the disconnect here?
Balancing it all: The Shifting Role of Volunteer Engagement LeadersVolunteerMatch
Roles and organizational priorities are shifting. It's exciting, but it can also feel like there's too much to do and no one to help you! In this session we'll discuss strategies for evolving and managing your role, being 'all things to all people' and how delegating and developing processes can help.
How to Make Volunteering Work for All Your EmployeesVolunteerMatch
On June 13, 2017, VolunteerMatch and Bright Funds teamed up to discuss how to create a multi-faceted corporate volunteer program to engage all employees.
Nonprofit Insights: Stories & Solutions Shaping the Future of Volunteer Scree...VolunteerMatch
It’s undeniable: vetting volunteers is essential in securing your nonprofit’s work.
The way in which you vet volunteers is equally as important. It could make all the difference as to whether a volunteer is mistakenly screened or not. It’s one reason why we’re sharing positive volunteer screening experiences and other stories of how crises happened or were averted from peers in the field.
You’ve just learned about technology options for your nonprofit, and you think, “Great, I’m so excited to get started! But wait—how can we start implementing within our current resources?” Engaging pro bono volunteers might be the right way to go!
Engaging pro bono volunteers for your technology needs will not only allow you to create new ways to deliver on your mission, but it will help broaden your volunteer options as well (in a way that many, many corporate volunteer programs are looking for!).
This session will take you through the entire process of finding just the right volunteer or group of volunteers, including:
How to create an effective job description and project timeline geared toward technology volunteers
Best practices in recruiting pro bono volunteers with specialized skill sets
How to market your new volunteer roles
How to scale your program to accommodate companies seeking pro bono opportunities for their employees
How to align your staff or volunteer structure to support pro bono volunteers
Imagine recruiting over 100 new volunteers each week or supporting over 250 local nonprofits annually with your employee volunteer program. The Girl Scouts of Greater Chicago and Northwest Indiana and Groupon have been able to accelerate their volunteer programs through an innovative approach and strategic community partnerships. Learn about this unique partnership and signature skills-based volunteer event—“Scout Out Engineering”—that was developed in Chicago and has scaled to the Bay Area! Both organizations also shared tips on how they use YourMatch and VolunteerMatch for volunteer management and recruitment.
In an increasingly globalized world, using technology to reconnect people with their local communities and exploring the ways they can give back is something each of us does in our daily work. Get inspired by stories of local communities becoming increasingly connected and how you can continue to build networks of impact. Similar to VolunteerMatch, Groupon helps people connect with their local communities. Groupon is building the daily habit for local commerce, redefining how traditional small businesses attract customers. The mission: to grow our love of local and build networks of impact.
Playing by the Rules: Creating an Effective Volunteer Handbook
1. Playing by the Rules: Creating an Effective
Volunteer Handbook
Jennifer Bennett @JenBennettCVA
CVA, Senior Manager, Education & Training
Jennifer Bennett, CVA, Senior Manager, Education & @ItsMattWallace
Matt Wallace Training
Senior Associate, Nonprofit Relations
1
2. Agenda
• Why Handbooks are important
• What goes into a Handbook?
• Sections and Components
• Getting buy-in for policies
• Enforcing the policies
• Putting Handbooks to use in your program
• Evaluating your current Handbook
2
3. Why Handbooks Are Important
• Set the stage for volunteer engagement
• Help volunteers and paid staff understand how they
work together
• Share your philosophy or goals
• With volunteers
• With paid staff
• Create a single set of rules
• Base the volunteer handbook on employee handbook
• Living document - Update as program changes
3
4. What Goes into a Handbook?
Things you want a volunteer to know as part of
your organization
Things to know early on, or before volunteers start.
• Information on the Organization
• Mission, vision, values
• Philosophy of volunteer engagement
• Welcome letter, history of organization
• Information on clients, programs, funding
• Organization structure chart, Staff Directory
• Benefits of volunteering
4
5. What Goes into a Handbook?
Things everyone needs to know as part of your
organization
May exist in employee handbook, work with HR to
identify/outline
• Guidelines for Participation
• Building or facility policies - smoking, pets, etc.
• Policies for a safe work place - ADA, discrimination/harassment,
reporting accidents, emergency procedures
• Policies for understanding org culture - parking, break room
etiquette, dress code
• General codes of conduct, cultural statements
5
6. What Goes into a Handbook?
Things volunteers need to know.
Policies specifically for volunteers. May also include
position specific information.
• Volunteer specific policies or procedures
• Volunteer code or conduct, Ethics of volunteering
• Actions volunteers must take - recording hours, finding
substitutes, completing background checks
• Policies for all volunteers - speaking with the media, representing
the organization, IP and real property
• Training requirements or pathways
• Policies for specific positions - front desk, client interaction
6
7. What Goes into a Handbook?
What to do when things go wrong.
Base these on existing organization policies. Work to
ensure volunteer buy-in.
• Problem solving and disciplinary procedures
• Conflicts between volunteers, between volunteers and clients,
volunteers and staff
• Include what volunteers should do if they have a conflict with you
• What policies must be followed/can’t be broken
• Outline process for dismissal for policy violations - warnings,
recourse for volunteers
• Include termination procedures
7
8. Getting Buy-In
• Engage volunteers in the process of developing
handbook and policies
• Allow volunteers to define their own code of conduct
• Include volunteers in the enforcement or monitoring of
policies
• Help the organization understand what these
policies mean
• Dependability/reliability of volunteers
• What employees should do if they have conflicts with
volunteers
8
9. Getting Buy-In
• Present information at the right time
• Introduce ideas when volunteers are receptive
• Visit important policies more than once
• Include key policies in more than one way in more than
one place
• Document the understanding and the
responsibility
• Acknowledgement Form
• Ongoing updates, trainings, and discussions of policies
and procedures
9
10. Enforcing the Policies
• Include the enforcement plan in the handbook
• Everyone knows the rules and reference the policies
• Be prepared to follow through
• Policies are only effective if they are enforced
• Don’t be the only policeman
• Create leadership positions for volunteers
• Engage volunteers in the planning, writing and training
• Empower volunteers to enforce and monitor their own
community
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11. Put the Handbook to Use
• It’s a living document
• Keep paid and volunteer staff engaged with ongoing
updates or changes
• Use it to create orientations, position
descriptions, trainings
• Modify sections for different programs/needs
• Create one-pagers for episodic roles
• Pull sections on intellectual property to include in pro bono
consultant agreements
11
12. Evaluating your Handbook
• What can you start with?
• Employee handbook, HR policies and procedures
• What needs to be added?
• Develop policies or procedures to address probable
situations
• Don’t work alone.
• Work with volunteers and paid staff to evaluate what you
have, determine what needs to be included, and to write,
train on, and enforce the new policies
• Recruit an HR profession to help
12
13. Resources
Learning Center
Find upcoming webinar dates, how-to videos and more
http://www.volunteermatch.org/nonprofits/learningcenter/
VolunteerMatch Community
Ask and answer questions after the webinar – use keywords Volunteer Handbook
http://community.volunteermatch.org/volunteer
Related Webinar Topics:
•Walking the Walk: Engage Volunteers in your Volunteer Engagement Program
•Creating a Comprehensive and Engaging Volunteer Training Program
•Successful Volunteer Interview Strategies
13
14. Thanks for attending!
Join us online:
Like us on Facebook: www.Facebook.com/VolunteerMatch
Follow us on Twitter: @VolunteerMatch
Visit Engaging Volunteers, our nonprofit blog:
blogs.volunteermatch.org/engagingvolunteers/
For any questions contact:
Jennifer Bennett
(415) 321-3639
@JenBennettCVA
jbennett@volunteermatch.org
14
15. Volunteer Information Handbook
This handbook is intended as a sample document only. Please refer to your organization’s
specific policies and procedures for content.
16. Table of Contents
About the Handbook………………………………………………………………….. 3
Policies and Procedures………………………………………………………………. 3
Attendance and Absenteeism………………………………………………………... 3
Ending Your Volunteer Service...............................…………………………………. 4
Problem Solving Procedure…………………………………………………………... 5
Confidentiality Agreement…………………………………………………………… 6
Policy Against Harassment…………………………………………………………... 6
Smoking………………………………………………………………………………... 6
Pets…………………………………………………………………………………….. 7
Solicitation……………………………………………………………………………... 7
Substance Abuse……………………………………………………………………... 7
Privacy in General…………………………………………………………………….. 7
Email and Voicemail Usage………………………………………………………….. 7
Useful Information……………………………………………………………………. 8
Holiday Schedule……………………………………………………………………… 8
Appendices
Handbook Receipt Acknowledgement
Non-Disclosure Agreement
Sample Handbook Page 2 VolunteerMatch
17. Thank you for volunteering with the Library!
About the Library
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About the Handbook
This handbook is designed to introduce you to the Library and to provide a basic overview of
the policies and procedures which provide all of us – paid and volunteer staff – with guidance
and direction. Much of the information contained here is identical to the information contained
in our Employee Information Handbook. As a volunteer staff member we extend to you many of
the same rights as paid staff with regards to the work environment, necessary job training,
supervision, evaluation, and recognition.
In return we expect you to honor your commitments to the Library, respect other staff
members – both paid and volunteer - and perform your assigned duties to the best of your
abilities.
As our organization grows and changes, there will be a need to modify the policies, practices
and other information described in this Handbook. When such changes occur, you will be
notified by an announcement or update. It is your responsibility to keep your handbook current
and to be informed about policies and changes that affect you.
If you have any questions or need any clarification of the information contained in this
handbook please contact the Volunteer Program Manager.
POLICIES AND PROCEDURES
Attendance and Absenteeism
As a volunteer staff member we depend on you to complete your scheduled shifts. We do
understand that from time to time certain situations may arise that prevent you from doing so.
Please alert the Volunteer Program Manager of any scheduled absences – such as vacation – as
far in advance as possible so that an appropriate substitute may be found. In the event of an
unscheduled absence – illness or emergency – please alert the Volunteer Program Manager as
Sample Handbook Page 3 VolunteerMatch
18. soon as possible, preferably before your scheduled shift begins. If absenteeism becomes
excessive your volunteer relationship with the Library will be reevaluated.
Reviews or Progress Reports
Many volunteers consider volunteer work as a transition path to nonprofit employment, or as a
great way to develop new professional skills. If you are interested in pursuing this course the
Volunteer Program Manager will help you establish goals, and will provide progress reports or a
review as requested.
Volunteer Personnel Files
Your personnel files are confidential and consist of written documents retained by the Volunteer
Program Manager. The volunteer’s personnel file can be only reviewed by the volunteer, the
President, the Chief Operating Officer (COO), and the Volunteer Program Manager.
This file contains basic contact information and records about your volunteer service with the
Library.
Representing the Organization
Volunteers are only authorized to act as a representative of the Organization if specifically
tasked with this responsibility in your volunteer job description. Please consult with, and receive
permission from, the Volunteer Program Manager before engaging in any actions which may
affect or hold the organization liable including but not limited to, public statements to the press,
signing contracts or entering into financial agreements, or lobbying or forming partnerships with
other organizations.
Ending Your Volunteer Service
You may resign from your volunteer service with the Organization at any time. We request that
you notify the Volunteer Program Manager ideally two weeks prior to your departure and
request that you complete the Exit Interview process.
Disciplinary Practices
The following guidelines may be used in some instances at the sole discretion of the Library:
Step 1: Oral warning with documentation in the individual’s personnel file.
Step 2: Written warning to individual and copy to personnel file.
Step 3: Written warning with suspension – documentation to personnel file.
Step 4: Termination/Dismissal
These guidelines are based on cumulative infractions, regardless of whether the infraction is of
the same general nature as a previous warning.
Sample Handbook Page 4 VolunteerMatch
19. The use of these disciplinary practices in no way alters the fact that your volunteering with the
Library is “at-will”.
Problem Solving Procedure
When a group of people work and volunteer together, problems may arise. It is important to all
of us that such problems are solved as quickly as possible. Occasionally, however, it may be
necessary to investigate certain problems in greater detail. Our problem-solving procedure
provides you with the opportunity to have a review of any problem, dispute, or
misunderstanding that arise during in the course of your volunteering.
Step 1: You may submit a problem in writing to the Volunteer Program Manager within
three (3) working days after the problem becomes known to you, He/she is interested in the
solution of any The Library problem you, as a member of the team, may have. He/she will
attempt to resolve your problem at this initial meeting. If unable to reach a mutually agreed
upon settlement, the Volunteer Program Manager will investigate the situation further, and
within three (3) working days, meet you to give his/her final answer in writing. If you are sill
not satisfied, then you may request a Step 2 meeting.
Step 2: This step consists of submitting, in writing, the problem to the COO within three
(3) working days of receiving the Step One response. The COO will schedule a meeting with
you and the Volunteer Manager as soon as practicable. At this meeting the COO will attempt to
resolve the problem, if he/she is unable to do so, he/she will provide you with a written
resolution within three (3) working days. This will be the final determination.
Dismissal
Dismissal of a volunteer is a serious consideration. Before a volunteer is dismissed attempts to
reconcile the solution will be made including a meeting between staff and volunteer(s) involved,
the Volunteer Program Manager, and, if appropriate, the COO. Dismissal of a volunteer may
take place if a volunteer is unreliable, irresponsible, disruptive, demonstrates inappropriate
behavior, or fails to adhere to the policies and procedures of the Library.
Exit Interview and Exit Checklist Process
We encourage all volunteers to participate in an exit interview before leaving the Organization,
regardless of your reason for leaving. You may also request a letter of reference or referral at
this time.
The exit interview is your opportunity to communicate your views about the position, your
department, management, the operations of the company, and any other relevant information
you feel it is important for us to know.
The appropriate persons will contact you to arrange an exit interview and an exit checklist
meeting.
Sample Handbook Page 5 VolunteerMatch
20. Termination procedures are only guidelines and do not constitute a legal contract between the
Library and the volunteer, as arrangement is by mutual consent.
Confidentiality Agreement
Due to the nature of the work you may be doing as a Library volunteer, you will be asked to
sign a confidentiality agreement. We expect you to abide by the Library’s rules and regulations,
and by signing this document you acknowledge that you agree to refrain from the unauthorized
use or disclosure of any proprietary information.
Policy Against Harassment
The Library is committed to maintaining a work environment free of unlawful harassment. The
Library policy prohibits harassment based on sex (including sexual harassment, gender
harassment and harassment due to pregnancy, childbirth or related medical conditions) and
harassment based on race, religion, creed, color, national origin or ancestry, physical or mental
disability, medical condition, marital status, age, sexual orientation or any other status
protected by federal or state law or local ordinance or regulation. All such harassment is
unlawful. The Library’s policy applies to all persons involved in the operation of the Library
(both employees and volunteers) and prohibits unlawful harassment by any volunteer/employee
of the Library including supervisors and co-workers.
Examples of sexual harassment may include, but are not limited to:
• Physical, unwelcome touching;
• Verbal conduct such as epithets, derogatory jokes or comments, slurs, or unwanted
sexual advances, invitations or comments;
• Visual conduct such as derogatory and/or sexually oriented posters, photography,
cartoons, drawings or gestures;
• Threats and demands to submit to sexual requests as a condition of continued
employment, or to avoid some other loss, and offers of employment benefits in
return for sexual favors;
• Inappropriate conduct or comments consistently targeted at only one gender, even if
the content is not sexual;
• Retaliation for having reported or threatened to report sexual harassment.
This behavior is unacceptable in the workplace itself and in other work-related settings such as
business trips and business-related social events.
Smoking
In response to state and local laws and building code, smoking is not permitted in our office.
This includes private offices and other common areas.
Sample Handbook Page 6 VolunteerMatch
21. Pets
Pets (dogs, cats, reptiles, birds, and any other type of live animal), although beloved, are not
allowed in the workplace due to building regulations. This rule does not apply to service
animals.
Solicitation
Solicitation by non-staff members for any reason on company property is not allowed.
Employees/volunteers may solicit or distribute literature for various groups, organizations for
reasons including charitable ones.
Substance Abuse
The possession, use or sale of illegal drugs is never acceptable in our business environment.
Also, the abuse of prescription and over-the-counter drugs and alcohol can compromise your
job performance and conduct.
We recognize that substance abuse can be successfully treated. Seeking help or assistance is
not considered grounds for discipline, but refusal to get help in certain
circumstances may be. It is your responsibility to get professional help to improve your
performance or conduct.
Privacy in General
Whatever you put on a Library computer, including email you send and receive, and software
you install, could have been seen/read by someone other than yourself or your intended
receiver. Emails and anything else generated or stored on the Library computers are company
property.
Email and Voicemail Usage
The Library email system is intended for business use. Personal correspondence should not be
abused. Like email, voicemail can be listened to by someone other than yourself or your
intended receiver. Anything you put or receive on the Library voicemail is also company
property.
Sample Handbook Page 7 VolunteerMatch
22. USEFUL INFORMATION
We’ve included some useful information about the Library and our location.
Holiday Schedule
The Library office will be closed for the following scheduled holidays for 2009:
Jan 1, Thursday New Year's Day
Jan 19, Monday Martin Luther King Jr. Birthday
Feb 16, Monday Washington's Birthday
May 25, Monday Memorial Day
July 3, Friday Independence Day
Sept 7, Monday Labor Day
Nov 26-27, Thurs/Fri Thanksgiving weekend
Dec 24, Thursday Christmas Eve
Dec 25, Friday Christmas Day
Contact Information
Volunteer Program Manager
Phone
Email
Sample Handbook Page 8 VolunteerMatch