The document discusses feedback from staff, volunteers, and managers about the current volunteering systems and processes at a trust. It highlights issues like 30% of staff feeling overworked, 23% of potential volunteers not continuing their application due to poor response times, and only 45% of volunteers feeling their work is well organized. Managers describe needing better systems to support volunteer management and store volunteer data. The feedback illustrates widespread support for improving the systems to make volunteering more efficient and effective.

2. Volunteering Systems and Processes Programme
Just 30% of staff feel they have
a reasonable workload
If just one hour could be saved
per week across 300
properties this would equate to
15,600 hours per year
available for other work

3. Volunteering Systems and Processes Programme
“It all sounds amazing! The four things
you intend to implement would make
such a difference to my workload and
would mean that we could share
information across the property, rather
than all the knowledge being with me,
saving me time sharing the rotas, contact
details etc. with other duty managers..”
Property Administrator

4. Volunteering Systems and Processes Programme
23% of people who contact
the Trust to get involved as a
volunteer do not continue with
their application due to lack of
information and poor response
times from the Trust

5. Volunteering Systems and Processes Programme
“The whole recruitment system is lengthy
and clunky. We should be able to have
someone start with us within two weeks
of getting in touch”
Operations Manager

6. Volunteering Systems and Processes Programme
At 75% of properties over half of
the staff team are involved in
leading and managing volunteers
56% of which spend over 20 hours
a week doing so

7. Volunteering Systems and Processes Programme
“The basic systems don’t exist to support
me to do my role well”
Volunteer Manager

8. Volunteering Systems and Processes Programme
On average properties spend
34 hours per year collecting and
reporting volunteer numbers and
hours

9. Volunteering Systems and Processes Programme
“This just needs to be done”
General Manager

10. Volunteering Systems and Processes Programme
Only 45% of volunteers strongly
agree that their volunteering is
well organised

11. Volunteering Systems and Processes Programme
“I saw the title (of this project) and thought,
‘At last we are going to do something
as we still have all the old fashioned
systems and approaches’. Please bring the
improvements forward and show that the
Trust does care for its volunteers and staff
supporting them”
Volunteer

12. Volunteering Systems and Processes Programme
35% of our volunteers do not feel
their skills are effectively utilised
If 35% of our 40,000 regular
volunteers provided two of their
current hours carrying out higher
value activities per year then the
increase in notional value would
be £156,800 per year

13. Volunteering Systems and Processes Programme
“Long over due and crucial to our
professional management of people”
General Manager

14. Volunteering Systems and Processes Programme
80% of volunteers at the English
Riviera portfolio currently use self
service to access their rota and
personal details online

15. Volunteering Systems and Processes Programme
“It would be good to fill the rota in online
as both my husband and I volunteer and
as we only have one car we could
coordinate our volunteering duties easier
than the current system”
Volunteer

16. Volunteering Systems and Processes Programme
20% of Volunteer Expense claims
are rejected by the FSC due to
errors on forms

17. Volunteering Systems and Processes Programme
“Very upset re delay in paying out
expenses - certainly this year - have
twice had to wait over a month - send in
duplicate and sometimes triplicate copies
before forms are found and payment
made”
Volunteer

18. Volunteering Systems and Processes Programme
93% of GMs describe having a
better system to store volunteer
data as either “crucial” or
“important”

19. Volunteering Systems and Processes Programme
“You have my full support, good luck with
implementation”
General Manager