Vizz WiFi is a customer relationship management system designed for retailers to be able to manage their existing customer base, and attract new customers as well as reward their best customers. Our solution offers a safe WiFi hotspot to your customers and in return, the venue can capture their details as well as a Facebook like or a Twitter follow. To access the free WiFi they simply log in via their social media accounts. This information can be viewed via our online portal. There the Manager has a host of features such as customer analitycs, a drag and drop splash page where he/she can update special offers, as well as an automated voucher tool message broadcasting to all social media platforms.

1. Customer Relaonship Management System

2. Vizz WiFi introducon
Vizz WiFi is a customer relaonship management system designed for retailers to be able to
manage their exisng customer base, and aract new customers as well as reward their best
customers.
Our soluon offers a safe WiFi hotspot to your customers and in return, the venue can capture
their details as well as a Facebook like or a Twier follow.
To access the free WiFi they simply log in via their social media accounts.
This informaon can be viewed via our online portal. There the Manager has a host of features
such as customer analycs, a drag and drop splash page where he/she can update special
offers, as well as an automated voucher tool message broadcasng to all social media
pla'orms.
www.vizzwifi.co.uk

3. What Vizz WiFi does for your venue
Secure WiFi access for you and your customers
 Collects customer informaon as your customers log in
 Increases your social following as your customers are asked to follow or
give a like as they log in
 New customer acquision
 Customer retenon
 Mul venue use
 Analyse your customer base, learn more about them, give them more of
the services they want
 Plug and play, easy to use
www.vizzwifi.co.uk

4. Secure WiFi for you and your guests
By using the Vizz WiFi router, you clients will only access the internet and not your
private network. This protects your network from Remote Aacks, Exploits or
Intrusions.
If you currently offer open WiFi or even password
protected WiFi you are not safe.
When your customers log in to your WiFi using the
Vizz router they will be asked log in using their social
accounts, or a registration form.
All the sites that your guests visit are filtered to block
illegal or undesired sites. The list of blocked sites is
continually updated by the IWF (Internet Watch
Foundation).
If you have any sites that you would prefer are not
accessed from your venue, these too can be added to
your blocked list.
www.vizzwifi.co.uk

5. Collects customer informaon as your guests log in.
As your customers enter your premises your Vizz router will detect all WiFi enabled devices,
phones, tablets, laptops etc.
As your customers log in you will collect:
 Name
 Age
 Gender
 Email
 Social likes
 Home town
All of this informaon is stored in an on line portal. All data handling and storage issues are met
by the Vizz Wifi.
There are only 3 ways to grow a business:-
 Find more customers
 Get your exisng customers to come back more o8en
 Encourage customers to spend more on each visit
All of this collected data is available for you to use to make this happen.
www.vizzwifi.co.uk

6. Increases Social following
Your customers are asked to log in using their preferred social
media account, such as, Facebook, Twier, LinkedIn etc. In
exchange for offering them WiFi access they are invited to give you
a like or a follow.
The device will also ask your customer for permission to post on
their wall, the message can be anything you choose, from a
welcome message to a promoon for an upcoming offer / event.
This post will appear on their social feed and will be read by their
friends.
Did you know…
12 Months ago the average FB user had 190 friends. That has
now risen to 330.
www.vizzwifi.co.uk

7. New customer acquision
The Vizz WiFi online CRM allows you to run your entire social media activity from one
place. You can make posts on all of your channels from the Vizz control panel.
For example, you can advertise your Friday Night after work Happy Hour on your FB feed.
It will be read by your followers (the same people whose details you collected when they
visited you) and by many of their friends too. It is common to find that for every 1 of your
social followers, 4 new people will read your posts; this is called exposure or viral exposure.
This is a tremendously powerful way of broadcasting to new potential customers. We
suggest that you make these social broadcasts at least once a week, and more often if you
have something to say.
You can send any message or promotion you choose, whenever you choose, and have it
read by friends of your existing customers. You will be harnessing the power of marketing
by recommendation.
www.vizzwifi.co.uk

8.  1 new FB like a day will allow you to reach 9000 new prospecve customers each month!
 85 % of people will make a purchase based on recommendaon.
 All social posts can be pre-programmed. That means you set it up once and the system will
automacally send the posts you want, at the me you want.
 Which of your current adversing acvity allows you this flexibility and the ability to
measure the results you get?
 Typically, a small venue will gain 3,000 customers’ details over the space of a year. If you
adverse to these people just once a week, that’s 150,000 emails sent. How many return
visits do you think this will generate?
 If it generates more than 7 visits per year the VizzWifi CRM has made a profit for you.
 Did you know that repeat customers spend on average 47% more on each visit than a new
customer?
www.vizzwifi.co.uk

9. Customer retenon
As discussed, using your customers' social details is an effective way of reaching new
customers.
This system also allows you to connect with existing customers and make sure they
keep coming back.
By using the collected email addresses the system will invite you to send email shots or
coupons directly to your guests' handsets, tablets and laptops. You can use these e-shots
to reward and engage with your customer in any way you choose.
 Birthday messages – engage with your client a week in
advance of the birthday, invite them to bring their friends
and celebrate with you. Send another message on the
day, let them know you care!
 Visit messages – The first time a customer comes in, send
him a welcome message with today's promotions.
 Reward 5th, 10th, 30th visits with a thank you message
and any loyalty offers you see fit.
 We recommend that you broadcast at least once a week
and more often if you have a message to send.
www.vizzwifi.co.uk

10. Mul Venue use
If you have more than one location you can allow each branch manager to run any
broadcast to his client base and their social base that you choose. Similarly you can to
your group of venues as a whole.
Analyse your customer base, learn more about what
they like
The VizzWiFi management portal gives you detailed analycs about your customers. It shows you:-
 Who uses your venue
 Busy mes
 Age
 Gender
 Their social likes and interests
 How o8en they visit
 How long they stay
This in turn allows you to send targeted messages to your clients and offer them more of the things they
like about your business. It helps you to keep your guests happy, engaged and spending.
If you don't respond to your guests at some point they will wander off to the next trendy place. When
you started out, how much of your customer came from your competors? Don't let them win them
www.vizzwifi.co.uk

11. Plug and play
We will send you a preconfigured router. You simply plug it in to the back of your current router
and switch it on. It's that easy. You immediately begin to collect client details.
Using the VizzWifi portal to set up your social and e-shot broadcasts could not be simpler, using
easy, clear menu driven prompts. On top of that, our online customer support staff will be
available online to guide you. We can share our experiences with you, as well as help you with
design etc.
www.vizzwifi.co.uk

12. Who we are
Our mother company is Vizz Media Limited.
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We are Based in Poole on the south coast, Where we have been in operaon since November
2010.
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Our specialist area is in database management, CRM systems as well as data base
management, data capture and lead generaon through social media pla'orms.
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We are registered as preferred suppliers of the M.O.D and have running contracts with
Samsung.
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We devised this system to be able offer a complete service to our clients had a complete CRM
system with data capture built in.
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ssyysstteemm wwiitthh ddaattaa ccaappttuurree bbuuiilltt iinn..
With partners such as Cisco and Meraki in mind to offer essenal locaons analycs, customer
behavior analycs and foo'all management analycs to instuons and the corporate
market.
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mmaarrkkeett..
VizzWifi WiFi launched in Novemebr 2013 with the express aim of taking this business crical
opportunity to the SME market, specifically in the retail, hospitality and leisure sectors.
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ooppppoorrttuunniittyy ttoo tthhee SSMMEE mmaarrkkeett,, ssppeecciifificcaallllyy iinn tthhee rreettaaiill,, hhoossppiittaalliittyy aanndd lleeiissuurree sseeccttoorrss..
www.vizzwifi.co.uk