Saurabh Mandal is seeking a management position where he can utilize his organizational, coaching and team-building skills. He has over 3 years of experience as a Team Leader at TransForm Solution Pvt Ltd where he handles a team of 20 members, client interaction, training, reporting and quality control. Prior to this he worked at Essar Steel Ltd as an SAP Operator and Reliance BPO as a Customer Interactive Executive. He has expertise in data entry, product uploading, data mining and holds a B.Sc degree from VNSGU.

1. Resume
Saurabh Mandal
512 LIG, 296/2711, GHB
Pandesara, Surat – 394221
Gujarat
Home: +91 – 9016352777
Mobile: +91 – 901687208
Email: Saurabh@transformsolution.net / Saurabh.p6482@gmail.com
Objective: Seeking a management position with a progressive company where I can utilize my
organizational, coaching and team-building skills.
Personal Information:
Name: Saurabh P. Mandal
Date of Birth: 13 August 1985
Birth Place: Kolkata, WB.
Age: 26 Years
Sex: Male
Marital Status: Single
Languages Known: English, Gujarati, Hindi, and Bengali
Hobbies: Playing Chess, Watching Movies, Listening Songs, Surfing Internet
EDUCATION:
Sr No Qualification University / Board Year of Passing Class
1 S.S.C.E GSEB March - 2000 Distinction
2 H.S.C.E GHSEB March - 2002 Second
3 B.Sc VNSGU March - 2007 First
DISA: I have done DISA (Diploma In Software Application) from Shreyas Institute of Technology,
Udhna, Surat.

2. SKILLS:
1. I have expertise with Data Entry, Web Research for Different Niche like email research, market
research, hospital, college’s data collection, email verification for collected data.
2. I have also done several tasks related to products uploading.
3. I have worked with Different Back ends as mentioned below
a. Magento (www.goodform.ch )
b. Joomla (ps.uptrendhosting.com)
c. Prostores (www.dealzpc.com )
d. eBay
e. Amazon (Store and backend)
f. BigCommerece (www.koolkrowd.com )
g. Yahoo Small Busniess (www.jjstech.com )
h. Go Daddy
i. XCart (www.artistsupply.com )
j. Play.com
k. Buy.com
l. Sales force (www.greenit.ie )
m. OsCommerce
I have added several products on this backend manually as well as with csv file uploading, I have
also done category creation, attribute and attribute set Creation, products revise, FTP image
uploading.
4. I have experience with Data Mining, Data Conversion to different formats like Web to Word or
Excel, PDF to Excel, PDF to Word, Web to Google Docs.
5. I have also done several online data entry like, web to sales force, web to Clients website.
6. I have also created VCF file for my clients to import in his outlook, file was created from PDF.
7. I have expertise with events listing (www.stpaulspot.com, www.garysguide.org )
8. I have also experience of adding products to google merchant services (google base).
9. I have experience with other services like Press release submission, article submission, directory
submission, ad posting.
EMPLOYMENT:
1. Essar Steel Ltd, Hazira, Surat.
Years Worked: 4 Months
Designation: SAP Operator
Job Details: Handling the MIS data for dispatch departments.

3. 2. Reliance BPO, Navi Mumbai, Maharashtra.
Years Worked: 1.5 Years
Designation: CIE (Customer Interactive executive)
Job Details: Handling the calls of RGC (Reliance Global Calling) Customers for the issue of
registering through website.
3. TransForm Solution Pvt Ltd, Surat, Gujarat.
Years Worked: 3 Year (Currently Working)
Designation: Team Leader (Non Voice)
Job Details:
1. Handling Team of 20 team members.
2. Handling client interaction.
3. Training of executives.
4. Prepare daily reports, MIS data, Projects Documents.
5. Doing QC of work done every day.
6. Reporting to Operations manager and Clients.
Achievement:
I was Awarded Best Executive in OCU (Outbound Care Unit) for the month of January 2009 to
May 2009 in Reliance BPO.
Information I provided here are best of my knowledge and I will co operate you if you need more.
Yours sincerely,
Saurabh Mandal