This document outlines a discussion on providing virtual services for libraries during COVID-19. It discusses evaluating a library's digital resources and services, understanding patron needs when buildings are closed, and ways to share resources virtually. It also addresses staff needs for working remotely, such as tools and skills, as well as balancing practical short-term solutions with future-proofing the library. The document includes introductions from presenters David and Jason and concludes with a Q&A section.

1. Virtual Services for your Library
David Lee King & Jason Griffey
COVID-19 and serving your community

2. Learning Objectives
• Digital Inventory: What digital-based resources and services does
your library offer, and how easy are they for customers to find?
• Customer Needs: What do your customers need when they can’t visit
your library building?
• Sharing Virtually: Ways to share those library resources with
customers, using your website, social media, and other local resources
• Staff Needs: What tools and skills does your staff need to be able to
work from home?
• Practical vs Ideal: Ideas on setting up some things quickly so you can
get it done vs. future-proofing your library.

3. Introductions

4. David
@davidleeking
davidleeking@gmail.com

5. Jason
@griffey
griffey@gmail.com

6. Digital Inventory

7. #1: What do you have?

8. #1.5: Original Content

9. #2: What tools
do your patrons have?

10. #3: Any Limitations?

11. #4: Share what you’re doing!

12. Customer Needs

14. Entertainment

15. Education

16. Research

17. Connections

18. Staff Needs

21. Informal vs Formal

22. Informal Formal

23. Meetings

24. Flexible & Forgiving

28. Conclusions

31. Q&A