Virtual Engagement for Quality

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1. The document discusses virtual engagement strategies for the North East Quality Observatory System (NEQOS) to track healthcare quality progress, identify problems and successes, and develop its 2010/11 work program. 2. It proposes identifying a core virtual stakeholder group, wider network champions, and using remote consultation methods like surveys and web forums to engage a diverse network and balance strategic, organizational and clinical quality priorities. 3. The goals are to broadly engage clinicians, commissioners, and quality improvement activities to support public health by reflecting NEQOS users' needs.

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Virtual Engagement for Quality Sarah Bowman, StR North East: sarah.bowman@northeast.nhs.uk 1. Core virtual stakeholder group identified Wider network Champions 2. Identify clear process Set ‘rules of engagement’ Communication & promotion 4. Marry strategic, organisational and clinical priorities on quality issues 3. Remote consultation methods E-surveys (Survey Monkey) Web contact form WebEx Email E-forums e.g. Quality Observatory 2010/11 work programme

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Improving maternal and Child Healthcare using MamaNurse® Innovative Collaborative, Community-Based Approach, creating public Healthcare Leaders & Equitable System Based on Intersection of People, Policy, Process & Strategy. In Nigeria, the government is implementing the Free Maternal and Child Health Care Programme (FMCHCP). The policy is premised on the notion that financial barriers are one of the most important constraints to equitable access and use of skilled maternal and child healthcare. In Ebonyi State, Southeastern Nigeria the FMCHCP is experiencing implementation challenges including: inadequate human resource for health, inadequate funding, out of stock syndrome, inadequate infrastructure, and poor staff remuneration. Furthermore, there is less emphasis on community involvement in the programme implementation. In this policy brief, we recommend policy options that emphasize the implementation of community-based participatory interventions to strengthen the government’s FMCHCP as follows: Option 1: Training community women on prenatal care, life-saving skills in case of emergency, reproductive health, care of the newborn and family planning. Option 2: Sensitizing the community women towards behavioural change, to understand what quality services that respond to their needs are but also to seek and demand for such. Option 3: Implementation packages that provide technical skills to women of childbearing age as well as mothers’ groups, and traditional birth attendants for better home-based maternal and child healthcare. The effectiveness of this approach has been demonstrated in a number of community-based participatory interventions, building on the idea that if community members take part in decision-making and bring local knowledge, experiences and problems to the fore, they are more likely to own and sustain solutions to improve their communities’ health.

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