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Suzanne Doran
Management Intern
July 5, 2016
PERFORMANCE
MANAGEMENT PROJECT
CITY OF OAKLAND
PUBLIC ETHICS COMMISSION
1. Project Background
2. What is Performance
Management?
3. Benefits
4. Best Practices and Models
5. PEC Performance Measures
6. Questions and Discussion
OVERVIEW
Measurement
&
Reporting
Strategic
planning
Establishing
performance
goals
Program
execution
Evaluation &
learning
Improved
programs &
better results
for the public
WHAT IS PERFORMANCE MANAGEMENT?
1. Establish Performance Goals
2. Define Indicators to Measure
Progress, Set Benchmarks and
Targets
3. Monitor and Report Progress
4. Evaluate Performance Data and
Use Analysis to Inform and
Motivate Improvement
ESSENTIAL STEPS
WHY PERFORMANCE MANAGEMENT?
Focus on results.
Increased knowledge, transparency,
and accountability.
Improved programs produce better
results.
BENEFITS
Activities/Outputs:
What are we doing to improve
government integrity and ethics
compliance?
Outcomes:
Are our activities and systems
yielding improved outcomes?
WHAT DO WE NEED TO MEASURE?
PERFORMANCE MEASURES FOR
ETHICS COMMISSIONS
Ethics agencies
Duties and
jurisdiction
vary
Performance
Measures
No single
standard
PEC
Performance
Goals and
Measures
PEC staff
Citizens and
community
stakeholders
Legislation
and Annual
Reports
Commissioners
Best
practice
research
PEC PERFORMANCE MEASUREMENTS
PROGRAM AREA
DESIRED OUTCOME
PROGRAM GOAL
PERFORMANCE MEASURES
PEC PERFORMANCE MEASUREMENTS
DISCLOSE/ILLUMINATE EXAMPLE
Performance
Measures
• # of filers submitting
reports
• # of technical
problems reported
or associated with
filing system
• User satisfaction
scores
DESIRED OUTCOME: Filers can easily submit campaign finance, lobbyist
and ethics-related disclosure information.
Program Goal
Filing tools collect and
transmit data in an
effective and user-
friendly manner.
Activities
• Institute and
maintain e-filing
system.
• Publicize tool widely.
• Provide technical
assistance to filers.
• Design surveys and
conduct user testing.
EDUCATE/ENGAGE EXAMPLE
Performance
Measures
• % advice requests fulfilled
within target timeframes
• # of in-person citizen
interactions
• # of surveyed
respondents reporting
awareness of
Commission mission and
resources
• % change in hits to
webpages, social media
followers, etc.
DESIRED OUTCOME: PEC is a trusted and frequent source for information and
assistance on government ethics, campaign finance, and transparency issues.
Program Goal
Citizens and regulated
community know
about the PEC and
know that they can
contact the PEC with
complaints/questions
about government
ethics, campaign
finance, or
transparency concerns.
Activities
• Issue advice and legal
opinions.
• Consult and collaborate
with City officials,
agencies and
community partners.
• Conduct outreach
regarding PEC
resources.
• Engage with PEC clients
and citizens to share
PEC mission, activities,
and accomplishments.
SHARING PERFORMANCE DATA:
A SAMPLE DASHBOARD
EXAMPLE ONLY – NOT ACTUAL DATA
SHARING PERFORMANCE DATA
A SAMPLE DASHBOARD
EXAMPLE ONLY – NOT ACTUAL DATA
January – March 2016
Research into best
practices, assessing
available data
April – June 2016
Developing draft goals,
objectives &
performance
measures, meetings
with staff, input from
Commission
July – December 2016
Implementing data
collection and
monitoring to
determine baselines,
testing draft measures
January 2017
Analyzing and
reporting results,
making adjustments,
using data to plan and
set goals for 2017
PROJECT TIMELINE
Comments and Questions
SHARING PERFORMANCE DATA:
WASHINGTON STATE
SOURCE: https://data.results.wa.gov/government/
SHARING PERFORMANCE DATA:
EDMONTON, CANADA
SOURCE: https://dashboard.edmonton.ca/

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PEC Performance Presentation

  • 1. Suzanne Doran Management Intern July 5, 2016 PERFORMANCE MANAGEMENT PROJECT CITY OF OAKLAND PUBLIC ETHICS COMMISSION
  • 2. 1. Project Background 2. What is Performance Management? 3. Benefits 4. Best Practices and Models 5. PEC Performance Measures 6. Questions and Discussion OVERVIEW
  • 4. 1. Establish Performance Goals 2. Define Indicators to Measure Progress, Set Benchmarks and Targets 3. Monitor and Report Progress 4. Evaluate Performance Data and Use Analysis to Inform and Motivate Improvement ESSENTIAL STEPS
  • 6. Focus on results. Increased knowledge, transparency, and accountability. Improved programs produce better results. BENEFITS
  • 7. Activities/Outputs: What are we doing to improve government integrity and ethics compliance? Outcomes: Are our activities and systems yielding improved outcomes? WHAT DO WE NEED TO MEASURE?
  • 8. PERFORMANCE MEASURES FOR ETHICS COMMISSIONS Ethics agencies Duties and jurisdiction vary Performance Measures No single standard
  • 9. PEC Performance Goals and Measures PEC staff Citizens and community stakeholders Legislation and Annual Reports Commissioners Best practice research PEC PERFORMANCE MEASUREMENTS
  • 10. PROGRAM AREA DESIRED OUTCOME PROGRAM GOAL PERFORMANCE MEASURES PEC PERFORMANCE MEASUREMENTS
  • 11. DISCLOSE/ILLUMINATE EXAMPLE Performance Measures • # of filers submitting reports • # of technical problems reported or associated with filing system • User satisfaction scores DESIRED OUTCOME: Filers can easily submit campaign finance, lobbyist and ethics-related disclosure information. Program Goal Filing tools collect and transmit data in an effective and user- friendly manner. Activities • Institute and maintain e-filing system. • Publicize tool widely. • Provide technical assistance to filers. • Design surveys and conduct user testing.
  • 12. EDUCATE/ENGAGE EXAMPLE Performance Measures • % advice requests fulfilled within target timeframes • # of in-person citizen interactions • # of surveyed respondents reporting awareness of Commission mission and resources • % change in hits to webpages, social media followers, etc. DESIRED OUTCOME: PEC is a trusted and frequent source for information and assistance on government ethics, campaign finance, and transparency issues. Program Goal Citizens and regulated community know about the PEC and know that they can contact the PEC with complaints/questions about government ethics, campaign finance, or transparency concerns. Activities • Issue advice and legal opinions. • Consult and collaborate with City officials, agencies and community partners. • Conduct outreach regarding PEC resources. • Engage with PEC clients and citizens to share PEC mission, activities, and accomplishments.
  • 13. SHARING PERFORMANCE DATA: A SAMPLE DASHBOARD EXAMPLE ONLY – NOT ACTUAL DATA
  • 14. SHARING PERFORMANCE DATA A SAMPLE DASHBOARD EXAMPLE ONLY – NOT ACTUAL DATA
  • 15. January – March 2016 Research into best practices, assessing available data April – June 2016 Developing draft goals, objectives & performance measures, meetings with staff, input from Commission July – December 2016 Implementing data collection and monitoring to determine baselines, testing draft measures January 2017 Analyzing and reporting results, making adjustments, using data to plan and set goals for 2017 PROJECT TIMELINE
  • 17. SHARING PERFORMANCE DATA: WASHINGTON STATE SOURCE: https://data.results.wa.gov/government/
  • 18. SHARING PERFORMANCE DATA: EDMONTON, CANADA SOURCE: https://dashboard.edmonton.ca/