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Virgin Media Presents at World Class Mobile Collaboration
The document outlines strategies for enhancing internal communication and collaboration at Virgin Media, focusing on the needs of mobile employees. It emphasizes the importance of top-down sponsorship, continual innovation, and employee-centric activities to drive productivity and engagement. Key areas highlighted include social business connections, video conferencing, and fostering collaboration both horizontally and vertically within the organization.
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Virgin Media Presents at World Class Mobile Collaboration
- 1. Strategies for Internal Communicationand Collaboration for The Employee On The Go Colin Miles Director of Enterprise Services
- 3. Virgin Media –The historical challenge 200+ Perm manned sites High travel costs Desk based communication Email-centric Heavy voice conferences
- 4. What does ittake? Top down sponsorship Constant adoption effort Flexibility Employee centric activity Continual innovation
- 5. Key areas ofmobile collaboration Social business connection Business process & innovation Video conference
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- 7. Vertical & HorizontalCollaboration
- 8. Breaking down thebarriers Tap into friends’ opinions & advice on music to buy, or whom to date Mobilize friends for events & causes Keep informed of what friends are doing and thinking Control what friends can see and know about me Introduce your friends to people you know with similar interests Tailor the platform with extensions & applications Tag videos and postings that friends should see, filtering out the noise
- 9. Breaking down thebarriers Tap into colleagues’ opinions and advice on processes and practices Mobilize colleagues for events and causes Keep informed of what colleagues are doing & thinking Control what colleagues can see and know about me Introduce your colleagues to people you know with similar professional interests Tailor the platform with extensions & applications Tag videos and postings that colleagues should see, filtering out the noise
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- 13. Measure Success Start small thinkbig Create Quantitative & Qualitative Measures User experience is king
- 14. Yesterdays way ofworking – Twitter issue ? 1 2 3
- 15. Todays way ofworking – Twitter issue
- 16. Lessons Learned Culture and ethos CommunicationsSmall things matter Adoption matters Be transparent Human voice Think consumer One conversation at a time
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- 18. Bob @ WorkBob@ Work Improve productivity & efficiency Improve customer satisfaction Increase first time fix Cost savings
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Editor's Notes
- #3 About VM, who are we?
- #4 Describe our motivations, business challenges, the benefits. Tell the story about Eamon (CFO). I don’t get
- #13 These are all the areas Sei Mani has helped us with. Adoption is about getting a large number of small things right. Visual identity through to testing, training and communications (e.g. the video you will see) Provide an in-house adoption team High touch on-demand coaching and training model Showed us how to treat delivery with same care and attention as a consumer product launch Human centric methodology that works The power of super connectors Simple collaboration solutions
- #17 Describe our motivations, business challenges, the benefits. Tell the story about Eamon (CFO). I get WebEx but not WeBex social and how we met the challenge by describing the difference between vertical and horizontal collaboration It’s all about: What’s in it for me? Value creation is the point of collaboration, not the act or tool of collaboration itself Be transparent, listen Bring people along the journey Tone of voice is everything Speak with a human voice Information makes people think but emotion makes them act Talk to the right (emotional) brain Always think consumer launch methodology Make the user experience as visually appealing as possible On-demand adoption model works ‘Conversion’ happens ‘one conversation at a time’ Network effects are the most successful way to grow