The document outlines the business case for real-time collaboration, highlighting significant improvements in productivity, employee engagement, and sales performance after deploying collaboration tools like Cisco Webex. For instance, Celina Insurance saw an increase in premiums from $65 million to $110 million post-implementation, while Virgin Media reported a six-point jump in employee engagement scores. Additionally, Cisco's collaboration solutions helped Nationwide boost mortgage sales by 66% and improve customer satisfaction by 70%.

1. Business Case for Real Time Collaboration
ROI case study landscape
1
Less travel
Process Imp.
Faster comms.
Reduced absence
Intangible
Profit/
Revenue
Operational
Savings
Celina Insurance.
245 employees handling $65 million in premiums before
social collaboration to 170 employees producing $110
million in premiums since the change.
Source: IBM
Virgin Media.
Flexible Working Pilot with
Cisco WebEx & WebEx
Social
→ Employee engagement
scores jumped six
points. Largest jump
ever recorded.
Source: Thomson Reuters
& Elisa Nardi, Chief People
Officer (Virgin Media)
Virgin Media.
Workplace Transformation
Program.
WebEx deployment to 5,000
knowledge workers reduced
T&E expense 20% YOY
Source: Colin Miles, Director of
IT Services (Virgin Media)
Reduced Travel Expense
Faster Info Search
Faster People Search
Peer-Peer Support
Reduced Email
Faster time to market
Innovation
Customer Satisfaction
Higher Productivity
Increased Sales
Nationwide
Cisco Video Collaboration
→ Boosted mortgage sales
performance by 66 percent
→ Improved customer net
satisfaction by 70 percent
→ Cut costs of sales by 66
percent
Source: Cisco & Nationwide
Building Society
Faster time to market
Innovation
Customer Satisfaction
Higher Productivity