The document discusses the victim compensation program implemented at the Lexington VA Medical Center since 1987. Under the program, when medical errors are identified that cause patient harm, the hospital fully discloses the facts to patients, accepts responsibility, and offers compensation through negotiated settlements. Over 13 years, the hospital settled over 170 cases through this approach, with an average settlement of $16,000, avoiding costly litigation. Studies found this approach improved patient satisfaction and reduced costs compared to traditional denial and litigation practices.