Employee Experience Management

Your
“Get It Done” Guys
For almost 20 years we’ve been servicing 800+
managers under the Nynex/Bell/Verizon umbrella
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Property of SPC, Inc. • All Rights Reserved

We’ve always been the source for recognition incentives, program
launch items, and motivational specialties…
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Overview
Superior provides solutions across Verizon’s “Employee Ecosystem Management Stack” - from physical
environment and promotional items to Digital screens, desktops, and Mobile App interaction. Integrated
content management systems give you control while letting culture prevail for a better work experience.
Superior will continue to provide the most effective and efficient solutions to your employee engagement
projects. We will maintain integrated technologies and services that are a pre-requisite to measuring and
developing your own unique dynamic formulas for inspiring your teams and enriching the human spirit
while optimizing productivity.
Below, is an overview of the Superior services Verizon has relied on, and new related capabilities to map
and more efficiently manage your physical spaces.
After an overview of the employee market, find info on two of our best partners that are integrated
throughout the Superior Experience…
X2O Media, a leader in enterprise software currently servicing Verizon Wireless stores, is at the center of
the “Internal Communication Workflow” across your screens and offices.
Cooleaf, an employee engagement desktop and Mobile App platform, will facilitate individual employee
growth and team success with ongoing recognition, rewards, retention and complete fulfillment services
integrated with Superior’s ongoing awareness of Verizon’s goals and projects.
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Employee Ecosystem Management Stack
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Internal Communication Workflow
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Internal Data Sources
Current Projects
Tablets
Smart Phones
Desktop
Digital
Displays
External Data Sources
X2O Channel Creation Tools
Physical Environment
Employee Engagement
Activities and Data

The evolution continues…
See our latest projects at www.TheSuperiorExperience.net
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1. Branded Office Environments (Bottom Up)
2. Opportunity for Employee Engagement
3. Interactive Data Visualization and Management
4. Manage a Culture of Community Across Screens
5. Why Now? Mobile.
Contents
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Branded Office
Environments
(Bottom Up)
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Branded Office
Environments
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Branded office environment
…and more recently, branded office environment.
Livingston NJ
Andover MA
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Livingston NJ
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Brooklyn NY
Pittsburgh PA
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Any environment
Burlington Mall, MA
Liberty Tree Mall,
Danvers MA
Colonie Mall, Albany
NY
LPC, Malden MA
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“Throw yourself into some work you believe in with all you heart, live for it, die for it, and
you will find happiness that you had thought could never be yours.” – Dale Carnegie
Site Survey / Mapping
In order to maximize time while still managing to keep costs down,
we are utilizing the latest in interior mapping technology.
Step 1
Portable eye-safe laser site survey.
Typical 10,000 sf office space survey time….
only 20 minutes!
Step 2
A proprietary Building Information Modeling process
digitizes the area and creates 3D point cloud data.
Step 3
This point cloud data is brought into an app to create
a 2D floor plan which then allows us to manipulate,
add specific signage and then create a fully
rendered 3D model which can be viewed at any angle!
Yes…100% consistency of all brand compliance
across the entire Verizon footprint.
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“Throw yourself into some work you believe in with all you heart, live for it, die for it, and
you will find happiness that you had thought could never be yours.” – Dale Carnegie
Site Survey / Mapping
A unique value proposition
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1. Save Time – Typical surveys in 1 hour not 1 day
2. More Useful - 3D Rendering for flexible analysis
3. Visibility - See current content from any computer
1. Distribution (Print & Digital) - Organize specs, optimize delivery as well as one click to
any screen
1. Strategic Control – Test effectiveness of content matched to sales agendas/results

Opportunity
for employee
engagement
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Opportunity
for employee
engagement
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What is The Value of
Your Employee’s Commitment?
1) What are you doing to satisfy your employee's need for engagement?
2) What data from your employees are you using to track productivity?
3) Have you considered how more committed employees can positively
affect your sales and customer satisfaction?
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The Workforce
is Changing
Employee engagement and
culture is the #1 challenge
faced by CEO’s today.
- Deloitte’s 2015 Global Human Capital Trends
75%
of work
force
will be
Millennials
by 2020
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Definition of an
Engaged Employee
Emotionally invested in
their work and committed
to helping their
organization improve
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Unengaged Employees Cost the U.S. $500 Billion Every Year
Full Report on 80,000 workers: http://www.gallup.com/services/176708/state-american-workplace.aspx
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See Gallup’s Full Report
on 80,000 Workers:
http://www.gallup.com/service
s/176708/state-american-
workplace.aspx

Altimeter Group
• Only 41% of organizations believe they have a holistic
and strategic approach to employee engagement and
advocacy
• Only 43% believe they have an organizational culture
of trust that supports employee engagement
• Only 36% use their internal collaboration platform
• Only 25% use their enterprise social network
Big Opportunity For Better Engagement
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Importance of community
Employee satisfaction jumps by almost 50% when people
have close friendships at work…
Yet, only 18% of people work for companies that provide
enough opportunities to develop friendships on the job.
Gallup, 2013
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Interactive Data
Visualization and Management
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Infrastructure is a
Prerequisite
To Possibilities
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Manage Screens Across Place & Media

Internal Communication Workflow
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Internal Data Sources
Current Projects
Tablets
Smart Phones
Desktop
Digital
Displays
External Data Sources
X2O Channel Creation Tools
Physical Environment
Employee Engagement
Activities and Data

Screen Demo - Verizon Internal Communications
Live feed at http://bit.ly/Superior_Verizon_InternalScreen 29

Screen Demo - Verizon Call Center Real Time Metrics
Live feed at http://bit.ly/Superior_Verizon_LiveCallCenterScreen 30

The Four Pillars of Connectivity
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Connected
Desktop
Connected
Workspace
Connected
Workplace
Connected
Workforce

Across the Company
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Across the Connected Workforce
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Managing A Culture
Of Community
Across Screens
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Managing A Culture
Of Community
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Cooleaf helps achieve your
goals of employee engagement
and talent retention.
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A mobile and web-based platform
designed to promote and track individual
growth while enabling team success
Community Powers Collaboration
Relationship - Recognition - Results
Employee Engagement Platform
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Objectives:
– Reward & recognize
employee contributions
and achievements
– Increase employee
engagement
– Improve team
communication
– Retain top talent
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Programs and
communications
in one place
Company-branded mobile
(iPhone & Android)
and web platform
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Rewards &
Recognition
Employees can earn
points and be recognized
for contributions that may
be redeemed in a custom
catalog.
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Engagement
Metrics
Tagging architecture is
designed to capture
data and insights for
improving employee
morale and retention
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Employees are
notified with:
- Company updates
- Internal meetups/events
-Group collaboration
- Recognition highlights
Reach your team
anywhere
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Example: Fitness & Wellness Challenge
Step Challenge Integration with Fitbit
• Automated step data tracking
• Leaderboard updates
• Rewards and recognition
automated with employee
goal achievements
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To Retain Your Best Employees…
• Measure the effectiveness of any existing projects
• Manage new activities that encourage employee connections
• Maintain the culture of a sharing community
1. An employee engagement strategy and leadership control platform across;
a Mobile App, desktops, digital signage, and office environment
2. A bottom-up team-building method that empowers department
Champions to manage the right mix of professional and personal events
3. A "Tagging" system that logs proximity activities, actions and attitudes
4. A more complete (professional and personal) directory for cross-company
communication, knowledge share, and match-making
5. A customizable recognition and rewards fulfilment service
6. A management dashboard for control, metrics, REAL insights, and a
tool-set to tweak your own dynamic formula for optimization
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Clients Get Results
• Cooleaf has helped Daugherty Business Solutions achieve a 40%
reduction in ‘unwanted turnover’ within one year and realized nearly
$1M in cost savings. They also recently signed a 2 year contract
extension.
• 92% of the Woodward Academy employees agree that Cooleaf has
helped to reinforce WA as a Top Workplace.
• 60% of employees have signed up for "WestRock Connections" …
17 employee interest groups (social, professional and community-
based) have been formed … 160+ employee-led events have been
held. They have also recently expanded their contract and have
doubled their scope of Cooleaf-serviced employees.
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Why Now?
Mobile.
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Why Now?
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Employees want to use their Mobile
like they are Consumers
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An Integrated Mobile App Makes Every Method Better
Intranet/Web Portals - Not regularly used
Emails - Flooded already
Internal Social Networks - Distractions
Video/Print - Time-consuming
Corporate Events - Expensive and infrequent
I.M. Chat - No management features or integration
4949

Play in our “Sandbox” Lab
With Video, Mobile, and Media
Latest Projects at www.TheSuperiorExperience.net

Justin Moss - Superior Promotions
407R Mystic Ave., Suite 34A • Medford, MA 02155
617-780-7854 • jm@superiorpromo.net

Employee Experience Management

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