Value Summary Improvement Portal Overview

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The document summarizes an improvement portal launched by an academic medical center to standardize quality improvement work across departments. The portal provides a centralized place for training resources, project documentation, and reporting. It uses a common methodology drawn from Lean and Six Sigma. In the first year, over 850 projects involved multidisciplinary teams from across clinical areas. The portal creates system-wide transparency and alignment around improvement work to deliver greater value to patients.

Improvement training, engagement, and reporting is
traditionally managed at the local departmental level
INTRODUCTIONDisconnect and Disparities in Improvement Work
 Varying QI Methodologies
 Inconsistent Training/Tools
 Challenge Spreading Beyond
Local Level
 Misalignment with
Organizational Goals

Be the leading academic
medical center in the
country in delivering value
to patients.
CALL TO ACTION
Vivian Lee, MD MBA PhD
“
”

APPROACHSystem-wide Alignment of Improvement Work
SYSTEM
IMPROVEMENT
PORTAL1
Launched Jul15

STANDARDIZED METHODOLOGY
Framework is drawn from
Lean, Six Sigma, PDSA
methodologies, and
generates an A3-style2
1-page project summary.
The value equation encourages improving
clinical outcomes, patient experience, and
efficiency in cost reduction.
Q
$
S+
QUALITY SERVICE
COST

BUILT-IN TRAINING & TOOLS
Improvement training
videos and helpful tips
embedded in the
application support applied
learning.
On-demand access to QI training & problem-
solving methods give learners information where &
when it is needed.

TRANSPARENCY
Open library to search,
sort, filter, track, and
report project work
throughout the
organization.
Standardized process creates a familiar language for
system-wide communication & spread of best
practices.

REPORTING ENGAGEMENT
Team member
identification increases
collaboration & facilitates
real-time reporting to
leadership.
Participating faculty are offered MOC IV credit.
Identifying residents as team members aids institutions
in meeting CLER reporting expectations.

LOWCOST
SOLUTION
As nearly half of US companies use Microsoft
SharePoint3, the portal provides a low-cost solution to
manage improvement at the system-level.

1 YEAR RESULTSJuly 2015 – July 2016
69% Multidisciplinary Teams*
93 Opted MOC IV Credit
55% Aligned Organizational Goal
VALUE
850+
PROJECTS
*Team consists of 2 or more team member types

MULTIDISCIPLINARY
TEAMS
603 Physicians
131 Trainees 90 APCs
387 Nurses
1302 Staff
25%
Clinical
Workforce
850+
SYSTEM-WIDE
IMPROVEMENTS
5%
24% 52%
15%
4%

Leader dashboards give transparency to projects
involving their faculty and staff.

REFERENCES
1. University of Utah Health Care. Value Summary Brief Introduction. YouTube, 22 March 2016.
https://www.youtube.com/watch?v=BZTaTd8HrVg
2. Shook, John. Toyota’s Secret: The A3 Report. MIT Sloan Review, 9 March 2016.
http://sloanreview.mit.edu/article/toyotas-secret-the-a3-report/.
3. Miles, Doug. SharePoint 2013 Watch. N.p.: AIIM - The Global Community of Information
Professionals, 2013. PDF.
QUESTIONS?and contact information
Value Summary Program
Value@hsc.utah.edu

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