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Value Creation:
Call it Magic
Agenda
1. Introduction
2. Microsoft Services
3. Value Creation
4. Digital Transformation
5. Case Study
Leslie Bayona
chat@lesliebayona.in
“At heart is a focus on
the business of technology,
grounded in design,
with a light touch
of curiosity about life.”
John Maeda
The Laws of Simplicity
Microsoft Services’ worldwide team of
architects, engineers, consultants, and
support professionals are committed to
maintaining high customer satisfaction.
• Tremendous breadth and depth in the
products, services, and devices
• Decades of collective experience, knowledge,
and expertise
• Commitment to enterprise customer
satisfaction
21,000+
total consultants, Digital Advisors,
Premier Support and Sales
Professionals
191
countries
46
languages
Technology Talent Thinking
Strategy briefing
Identify specific business
challenges that can be
addressed with integrated
solutions based on the
Microsoft platform.
Solutions engagements
Focus on solution design,
development, and deployment
using a consolidated and
accelerated approach.
Envisioning workshop
Prioritize and scope the
efforts required to achieve
your vision through on-site
workshops with business
leaders and IT to develop a
delivery plan.


Value Creation
Microsoft Services
Value creation: call it magic.
Design In Tech Report 2017
Designing solutions for billions in the digital age
Design In Tech Report 2017
Designing solutions for billions in the digital age
Design In Tech Report 2017
Designing solutions for billions in the digital age
Digital Transformation
Empower your
employees
Engage your
customers
Optimize your
operations
Transform your
business
Systems of Intelligence
“The vision is really about
empowering workers giving them
all information about what’s going on
so they can do a lot more than
they’ve done in the past.”
Bill Gates
Microsoft
Empowering Employees
Engaging with
Customers
The organizations’ ability to
manage and store data
would be considered key to
optimizing the operational
efficiency for a business.
Optimizing
Operations
source: www.news.microsoft.com
G Paws uses Microsoft Azure to
power innovative pet tracking device
The founder of G-Paws needed a service
platform for his innovative pet tracking device
and, as a start-up company, he needed a solution
that was low cost, low risk, easy to implement
and enabled speed to market for his product; he
chose Microsoft Azure as it ticked all those boxes.
Transforming Business
CASE STUDY
Leslie Bayona
chat@lesliebayona.in
#6 Reduce and prevent
cancer cases.
Top 10 health agendas of the Philippines
www.philstar.com
The Client –Chief Medical Officer
Patients want access to
providers in new ways,
including online chat (49%)
and texting (45%).
PricewaterhouseCoopers, 2013
Annual penalties for HIPAA
compliance violations can
total up to $1.5 million per
provision.
IDC Health Insights, 2013
”We are always looking to...
• Deliver better care, better health, lower cost
• Secure and manage patient information, risk
and compliance
• Digitize patient data and care processes
1-1.5 doctors : 1,000 patients
ideal ratio
3.5 doctors : 10,000 patients
national average
3 doctors : 100,000 patients
areas served by public doctors
Where are the health workers? (2014)
www.rappler.com
Current state
“Patients frequently visit the hospital
sometimes travel from the provinces,
coming from different clinics and oftentimes
we encounter missing patient information
needed to properly diagnose them and
review their medical history.”
Desired State
1. Improve collaboration between care teams
2. Extend the patient’s care experience
3. Empower mobile health professionals


The Goal
Improved Healthcare Collaboration
Healthcare collaboration
Mapping the customer experience journey
CHECK-IN DIAGNOSIS TREATMENT MONITORING
Healthcare collaboration
Mapping the customer experience journey
CHECK-IN DIAGNOSIS TREATMENT MONITORING
CHECK-IN DIAGNOSIS TREATMENT MONITORING
Healthcare collaboration
Mapping the customer experience journey
CHECK-IN DIAGNOSIS TREATMENT MONITORING
Healthcare collaboration
Mapping the customer experience journey
CHECK-IN DIAGNOSIS TREATMENT MONITORING
Healthcare collaboration
Mapping the customer experience journey
Healthcare collaboration
Mapping the customer experience journey
CHECK-IN DIAGNOSIS TREATMENT MONITORING
Discuss
satisfaction
Use
Office
365
Update
real-time
progress
Mobile
-ready
results
Securely access
digital patient
records
Share
patient
notes
Get a
second
opinion
Utilize
diagnostic
tools
Protect patient
information with
privacy and
compliance standards
Improve
collaboration
between care
teams
Extend the
patient’s care
experience
Empower
mobile health
professionals
Meet patient
privacy,
HIPAA
standards
Subscribe to collaboration tools
from Office 365 like Yammer
Skype for video conferencing for doctors
and patients to track progress
Promote Telemedicine and enable
doctors to be more mobile, covering
more patients in different places
Physician
Patient
Nurse
Nearby clinic
Digital Transformation
Empower your
employees
Engage your
customers
Optimize your
operations
Transform your
business
Systems of Intelligence
“I was just guessing at numbers and figures
Pulling your puzzles apart
Questions of science; science and progress
Do not speak as loud as my heart.”
Coldplay
The Scientist

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Value Creation: Call It Magic

  • 1. Value Creation: Call it Magic Agenda 1. Introduction 2. Microsoft Services 3. Value Creation 4. Digital Transformation 5. Case Study
  • 3. “At heart is a focus on the business of technology, grounded in design, with a light touch of curiosity about life.” John Maeda The Laws of Simplicity
  • 4. Microsoft Services’ worldwide team of architects, engineers, consultants, and support professionals are committed to maintaining high customer satisfaction. • Tremendous breadth and depth in the products, services, and devices • Decades of collective experience, knowledge, and expertise • Commitment to enterprise customer satisfaction 21,000+ total consultants, Digital Advisors, Premier Support and Sales Professionals 191 countries 46 languages Technology Talent Thinking
  • 5. Strategy briefing Identify specific business challenges that can be addressed with integrated solutions based on the Microsoft platform. Solutions engagements Focus on solution design, development, and deployment using a consolidated and accelerated approach. Envisioning workshop Prioritize and scope the efforts required to achieve your vision through on-site workshops with business leaders and IT to develop a delivery plan. 
 Value Creation Microsoft Services
  • 7.
  • 8. Design In Tech Report 2017 Designing solutions for billions in the digital age
  • 9. Design In Tech Report 2017 Designing solutions for billions in the digital age
  • 10. Design In Tech Report 2017 Designing solutions for billions in the digital age
  • 11.
  • 12.
  • 13. Digital Transformation Empower your employees Engage your customers Optimize your operations Transform your business Systems of Intelligence
  • 14. “The vision is really about empowering workers giving them all information about what’s going on so they can do a lot more than they’ve done in the past.” Bill Gates Microsoft Empowering Employees
  • 16. The organizations’ ability to manage and store data would be considered key to optimizing the operational efficiency for a business. Optimizing Operations
  • 17. source: www.news.microsoft.com G Paws uses Microsoft Azure to power innovative pet tracking device The founder of G-Paws needed a service platform for his innovative pet tracking device and, as a start-up company, he needed a solution that was low cost, low risk, easy to implement and enabled speed to market for his product; he chose Microsoft Azure as it ticked all those boxes. Transforming Business CASE STUDY
  • 19. #6 Reduce and prevent cancer cases. Top 10 health agendas of the Philippines www.philstar.com The Client –Chief Medical Officer Patients want access to providers in new ways, including online chat (49%) and texting (45%). PricewaterhouseCoopers, 2013 Annual penalties for HIPAA compliance violations can total up to $1.5 million per provision. IDC Health Insights, 2013 ”We are always looking to... • Deliver better care, better health, lower cost • Secure and manage patient information, risk and compliance • Digitize patient data and care processes
  • 20. 1-1.5 doctors : 1,000 patients ideal ratio 3.5 doctors : 10,000 patients national average 3 doctors : 100,000 patients areas served by public doctors Where are the health workers? (2014) www.rappler.com Current state “Patients frequently visit the hospital sometimes travel from the provinces, coming from different clinics and oftentimes we encounter missing patient information needed to properly diagnose them and review their medical history.” Desired State 1. Improve collaboration between care teams 2. Extend the patient’s care experience 3. Empower mobile health professionals 
 The Goal Improved Healthcare Collaboration
  • 21. Healthcare collaboration Mapping the customer experience journey CHECK-IN DIAGNOSIS TREATMENT MONITORING
  • 22. Healthcare collaboration Mapping the customer experience journey CHECK-IN DIAGNOSIS TREATMENT MONITORING
  • 23. CHECK-IN DIAGNOSIS TREATMENT MONITORING Healthcare collaboration Mapping the customer experience journey
  • 24. CHECK-IN DIAGNOSIS TREATMENT MONITORING Healthcare collaboration Mapping the customer experience journey
  • 25. CHECK-IN DIAGNOSIS TREATMENT MONITORING Healthcare collaboration Mapping the customer experience journey
  • 26. Healthcare collaboration Mapping the customer experience journey CHECK-IN DIAGNOSIS TREATMENT MONITORING Discuss satisfaction Use Office 365 Update real-time progress Mobile -ready results Securely access digital patient records Share patient notes Get a second opinion Utilize diagnostic tools
  • 27. Protect patient information with privacy and compliance standards Improve collaboration between care teams Extend the patient’s care experience Empower mobile health professionals Meet patient privacy, HIPAA standards Subscribe to collaboration tools from Office 365 like Yammer Skype for video conferencing for doctors and patients to track progress Promote Telemedicine and enable doctors to be more mobile, covering more patients in different places
  • 29. Digital Transformation Empower your employees Engage your customers Optimize your operations Transform your business Systems of Intelligence
  • 30. “I was just guessing at numbers and figures Pulling your puzzles apart Questions of science; science and progress Do not speak as loud as my heart.” Coldplay The Scientist