Yatin Naik has over 13 years of experience in IT support roles. He is currently the Manager and Team Lead at Hitachi Systems Micro Clinic, where he oversees support for 6 clients across India. Previously he held Project Manager roles at Aletheia Technologies and PCS Technology, providing IT support to various clients. He has experience managing resources, projects, escalations, help desks, vendors and client relationships. Naik has an MBA in IT and various technical certifications. He is proficient with software, hardware, and operating systems including Windows, Exchange Server, and Blackberry devices.

1. Objective
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Work Experience
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Curriculum Vitae
Address : 82,Gopal Chalke Chawl,
Hindu Friend Society.
Near Bimal apts.,
Jogeshwari (East), Mumbai:-400060.
Email : yatinnaik99@gmail.com
 : 9820784659.
YATIN RAMESH NAIK
Striving for quality is matter of choice and not chance. I intend to stand out in my area of
work, add in strengthening the company's position and ultimately develop myself in my
career ahead. Looking forward to be a member of a dynamic team in a renowned
organization, where my experience, knowledge would prove to be a value addition,
thereby availing me job satisfaction.
1. Hitachi Systems Micro Clinic Limited From: - 25th May. 2015 to Till Date
Position: Manager / Team Lead of all Mumbai Branches
Roles and Responsibility
 Giving PAN India Support across 6 Client ( Piramal HealthCare Ltd., Wadhwa Group,
NSDL, Unichem , Indofil, Avantaguards and United Health Care ).
 Resource Management.
 Procurement
 Proposal Making and Comparison for new Procurement.
 Project Planning.
 Escalation Management.
 Helpdesk Management.
 Risk Management.
 Vendor Management.
 Taking Daily / Weekly and Monthly Review.
 Prepare DCR & MIS Reports.
 Asset and Inventory Management.
 EVoting
 Schedule the WebEx meeting.
 Monitoring the Engineer and Team Leaders Performance.

2.  Pending calls report.
 Prepare and Maintain SOP’s
 Maintain the SLA.
 Weekly review meetings with engineers.
 IMac forms updatation.
 ITIL Process Implementation.
 Users Feedback. CSAT Report
 Direct Support to top management (MD/JMD/CIO/CFO etc.)
 Mails Management.
 Anti-virus Management.
 Blackberry Server Management.
2. Aletheia Technologies PVT. Limited From: - 20th Oct. 2014 to 20th May 2015
Position: Project Manager Infra
Client Company: - Kalparatru Group Ltd.
Roles and Responsibility
 Giving PAN India Support.
 Resource Management.
 Project Planning.
 Escalation Management.
 Helpdesk Management.
 Risk Management.
 Vendor Management.
 Attend Daily / Weekly and Monthly Review.
 Pull out report from call login software.
 Prepare DCR & MIS Reports.
 Asset Management.
 Inventory Management.
 Schedule the WebEx meeting.
 Pending calls report.
 To monitor Calls to be entered into Helpdesk which are logged on phone / mails.
 Prepare and Maintain SOP’s.
 Maintain the SLA.
 Weekly review meetings with engineers.
 IMac forms updatation.
 Client Side attendance.
 Aletheia attendance.
 Users Feedback.
 System Maintenance Management.
 Direct Support to top management (MD/JMD/CIO/CFO etc.)
 Mails Management.
 Anti-virus Management.
 Network Security (Check-Point) Management.

3.  Blackberry Server Management
3. PCS Technology Limited From: - 15th July 2012 to 19th Oct. 2014
Position: Project Manager
Client Company: - Mahindra & Mahindra Ltd.
Roles and Responsibility
 Giving PAN India Support.
 Resource Management.
 Project Planning.
 Escalation Management.
 Helpdesk Management.
 Risk Management.
 Vendor Management.
 Attend Daily / Weekly and Monthly Review.
 Pull out report from call login software.
 Prepare DCR & MIS Reports.
 Asset Management.
 Inventory Management.
 Schedule the WebEx meeting.
 Pending calls report.
 To monitor Calls to be entered into Helpdesk which are logged on phone / mails.
 Prepare and Maintain SOP’s.
 Maintain the SLA.
 Weekly review meetings with engineers.
 IMac forms updatation.
 Client Side attendance.
 PCS attendance.
 Users Feedback.
 System Maintenance Management.
 Direct Support to top management (MD/JMD/CIO/CFO etc.)
 Mails Management.
4. PCS Technology Limited From: - 9th April 2011 to 15th July 2012.
Position: Team Leader
Client Company: - Residence Engineer at Bombay Dyeing (Mr. Ness Wadia Support).
Roles and Responsibility
 Pull out report from call login software.
 Giving PAN India Support.
 Prepare DCR & MIS Reports.
 Pending calls report.
 Asset and Inventory Management.
 Updating Pending Calls

4.  To verify Calls to be entered into Helpdesk which are logged on phone / mails.
 Handle Client escalation.
 Maintain the SLA.
 Weekly review meetings with engineers
 Vendor Managements in regards to Invoices & their payment regularizations follow ups
etc.
 IMac forms updatation.
 Client Side attendance.
 PCS attendance.
 Users Feedback.
 To maintain PCS spares registrar.
 Prepare Client image for different hardware & deploying them on computers.
 Maintain Laptop / Desktop, & Ghost Image Files With latest Update & documentation.
 Maintain Inventory for hardware & networking devices.
 Maintain Blackberry & Blackberry Server.
 Blackberry Support to top management (MD/JMD/CIO/CFO etc.)
 Maintaining Blackberry Enterprise Server & Prosumer accounts.
 I-Phone, I- Pad Configuration.
 Blackberry backup/restore
 Mails configuration on blackberry & troubleshooting.
 General Troubleshooting on Network.
 Outlook 2003/2007 support.
 L2 Desktop support.
 Printer installation & troubleshooting
 Remote Support to user via VNC software or Team Viewer.
 Working on Active Directory. (Unlock user Account & reset user password)
 Mails management on Exchange Server.
 WebEx and VC’s
5. HCL Info systems limited (29th March 2010 to 8th April 2011)
Position: Team Leader
Client Company: - Residence Engineer at Bombay Dyeing (Mr. Ness Wadia Support).
Roles and Responsibility
 Pull out report from call login software.
 Prepare DCR & MIS Reports.
 Pending calls report.
 Updating Pending Calls
 To verify Calls to be entered into Helpdesk which are logged on phone /mails.
 Handle Client escalation.
 Maintain the SLA.
 Weekly review meetings with engineers
 Vendor Managements in regards to Invoices & their payment regularizations follow ups
etc.

5.  IMAC forms updatation.
 Materials Indented list to be updated in excel.
 Client Side attendance.
 HCL attendance.
 To maintain HCL spares registrar.
 Prepare Client image for different hardware & deploying them on computers.
 Maintain Laptop / Desktop, & Ghost Image Files With latest Update & documentation.
 Maintain Inventory for hardware & networking devices.
 Maintain Blackberry & Blackberry Server.
 Working On Active Directory. (unlock user Account & reset user password)
6. CMS COMPUTERS Ltd. (1st June 2007 to 25th March 2010)
Position: Sr. Engineer.
Client Company: - Residence Engineer at Taj Hotels (Mr. Ratan Tata’s support). Also at
Essar for Ruia’s support.
Roles and Responsibility
 Prepare Client image for different hardware & deploying them on computers. (Laptop /
desktop)
 Windows 2003 Server Installation, Configuration and Managing.
 Creation of users and groups in the domain controller.
 Configuring DNS, DHCP, Active Directory and Services.
 Microsoft outlook Configuration on Client Desktop
 Configure mails on Blackberry.
 Installation and managing various Software’s as per client requirements.
 Backup Scheduling.
 Remote Desktop Protocol (RDP).
 Printer Installation
 Symantec Ghost software.
 VPN
 Help Desk / end-user LAN/Hardware/Software support.
 General Troubleshooting at Network and desktop level.
 Installation and administration of Antivirus Software.
 Maintain Laptop / Desktop, & Ghost Image Files With latest Update & documentation.
 Maintain Inventory for hardware & networking devices.
 Maintain Blackberry Server.
 Handling Video Conferencing.
 Working On Active Directory. (unlock user Account & reset user password)
 Mails management.
 Configuring Domain system. DHCP, DNS etc.

6. Computer Knowledge
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Educational Qualification
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7. Genesis Infocom ltd (2nd January 2006 to 30th March 2007)
Position: Sr. Engineer.
Client Company: - Residence Engineer at Zenta NOC (Network Operating Centre).
Roles and Responsibility
 Prepare Client image for different hardware & deploying them on computers. (Laptop /
desktop).
 Maintain Laptop / Desktop, & Ghost Image Files With latest Update & documentation.
 Maintain Inventory for hardware & networking devices.
 Monitoring the lease line status.
 Helpdesk Coordinator.
 Working On Active Directory. (Unlock user Account & reset user password).
8. Domain Softech (1st March 2005 to 30th December 2005)
Position: Trainee Engineer.
Field Engineer
Roles and Responsibility
 Installation of Windows 2000 Server, Windows Professional 2000 and Software as per
client requirement.
 Installation of Local and Network Printer.
 Troubleshooting Operating System, Hardware, Software and Printer.
 MBA in IT from L.N.Welingkar Institute of Management Development & Research.
 ITIL (Information Technology Infrastructure Library) Certified.
 T.Y.BCom from Nasik Board in 2008.
 H.S.C from Nasik Board in Feb 2002.
 S.S.C from Mumbai Board in March 2000.
 MCP Certified.
 Advance Diploma in Computer Hardware & Networking from Jetking.
 Hardware – Systems: - Intel Pentium processor based Workstations, Laptop, Cisco
Routers and Switches.
 Operating System & Applications: - Operating on windows7/ Vista /XP /2000/ 98/
Windows2003/ Exchange Server 2003, Blackberry Server & Blackberry Handset, Mac
OS, MS Office.

7. Personal Details
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Full Name : YATIN RAMESH NAIK
Date of Birth : 5th September, 1984.
Sex : Male
Nationality : Indian
Marital Status : Single
Languages : English, Marathi, Hindi.
DATE: PLACE: MUMBAI
SIGNATURE
YATIN RAMESH NAIK.