The document discusses using technology to improve street operations and public safety in Times Square. It notes quality of life issues seem to be reaching a tipping point, with data showing approximately 191 people engaged in activities like homelessness, solicitation, selling CDs or tickets around 7pm. The plan is to use a mobile workforce solution to better track conditions, refer issues to the proper authorities, follow up, and analyze collected data to improve conditions over time. This will help address challenges with current handwritten reporting, data storage, follow up and analysis.