Presentations by prof. dr. Lorenzo Cantoni at the Master "Gestion des Sites culturels et naturels et Valorisation Touristique (GSVT). Paris1 - Panthéon-Sorbonne (Paris, France).
ICT for Sustainable Tourism in World Heritage Sites. An Overview and Some Caseslorenzo cantoni
Istanbul (Turkey), 7 November 2014: conference Heritage, Tourism and Hospitality. A Heritage of Hospitality and Hospitality for Heritage.
Keynote by prof. Lorenzo Cantoni, PhD, from Università della Svizzera italiana (USI Lugano, Switzerland).
ICT to develop and promote sustainable tourism in World Heritage Siteslorenzo cantoni
Presentation done at the University of Coimbra, March 6th, 2015, within the following series of seminars: http://newmine.blogspot.ch/2015/02/ict-to-develop-and-promote-sustainable.html
The seminar took place at the United Nations University Operating Unit on Policy-Driven Electronic Governance (UNU-EGOV) in Guimaraes, Portugal.
The seminar presents an overview of the eTourism domain – the application of digital technologies to the tourism industry; outline emerging trends in this domain, such as real time services, recommended systems, SOLOMO (Social Local Mobile), augmented reality and gamification; and focus on online communication strategies for managing UNESCO World Heritage Sites (WHS), aimed to widen online access to WHS, enrich experience of the travelers visiting the sites, increase local ownership of the sites, and upgrade knowledge and skills of the WHS employees and locals. The seminar will include examples of online communication practices applied in WHS globally and discuss research possibilities.
Learn more from our research: www.unescochair.usi.ch and www.elearning4tourism.com
Information and communication technologies to listen to tourists. Practices, ...lorenzo cantoni
Keynote presentation by prof. Lorenzo Cantoni, PhD, at the 5ème colloque international de l’Association ASTRES – Association Tourisme, Recherche et Enseignement Supérieur
La Rochelle (France) - 9-12 juin 2015
Observer les touristes pour mieux comprendre les tourismes - Observing tourists to better understand tourism.
MOOCs and eTourism: A reflection on the university mission, and on the impact...lorenzo cantoni
Presentation by prof. Lorenzo Cantoni, president of IFITT - International Federation for Information Technologies and Travel & Tourism, at the IFITT Doctoral Summer School, at MODUL University (Vienna, Austria, 20-21 July 2015)
ICT for Sustainable Tourism in World Heritage Sites. An Overview and Some Caseslorenzo cantoni
Istanbul (Turkey), 7 November 2014: conference Heritage, Tourism and Hospitality. A Heritage of Hospitality and Hospitality for Heritage.
Keynote by prof. Lorenzo Cantoni, PhD, from Università della Svizzera italiana (USI Lugano, Switzerland).
ICT to develop and promote sustainable tourism in World Heritage Siteslorenzo cantoni
Presentation done at the University of Coimbra, March 6th, 2015, within the following series of seminars: http://newmine.blogspot.ch/2015/02/ict-to-develop-and-promote-sustainable.html
The seminar took place at the United Nations University Operating Unit on Policy-Driven Electronic Governance (UNU-EGOV) in Guimaraes, Portugal.
The seminar presents an overview of the eTourism domain – the application of digital technologies to the tourism industry; outline emerging trends in this domain, such as real time services, recommended systems, SOLOMO (Social Local Mobile), augmented reality and gamification; and focus on online communication strategies for managing UNESCO World Heritage Sites (WHS), aimed to widen online access to WHS, enrich experience of the travelers visiting the sites, increase local ownership of the sites, and upgrade knowledge and skills of the WHS employees and locals. The seminar will include examples of online communication practices applied in WHS globally and discuss research possibilities.
Learn more from our research: www.unescochair.usi.ch and www.elearning4tourism.com
Information and communication technologies to listen to tourists. Practices, ...lorenzo cantoni
Keynote presentation by prof. Lorenzo Cantoni, PhD, at the 5ème colloque international de l’Association ASTRES – Association Tourisme, Recherche et Enseignement Supérieur
La Rochelle (France) - 9-12 juin 2015
Observer les touristes pour mieux comprendre les tourismes - Observing tourists to better understand tourism.
MOOCs and eTourism: A reflection on the university mission, and on the impact...lorenzo cantoni
Presentation by prof. Lorenzo Cantoni, president of IFITT - International Federation for Information Technologies and Travel & Tourism, at the IFITT Doctoral Summer School, at MODUL University (Vienna, Austria, 20-21 July 2015)
The valencia declaration on innovation in tourism and hospitalityFlorida Universitaria
The objectives of the conference are: (i) to provide the exchange of experience and the creation or development of knowledge networks linked to the tourism sector; (ii) to deal with the challenges that tourism development means for the sustainability of destinations and the competitiveness of tourism enterprises; (iii) to identify trends enabling the development of tourism innovation; (iv) to bring the applied research generated by knowledge institutions closer to the needs of destinations and tourism enterprises and also, to enhance the development of scientific documents focused on the industry by young researchers.
When eGov Deals With Tourists. The Case of Visa Informationlorenzo cantoni
Paper by Asta Adukaite, Elmira Gazizova, Lorenzo Cantoni from Università della Svizzera italiana (USI Lugano, Switzerland), presented at ICEGOV, the 8th International Conferences on Theory and Practice of Electronic Governance (Guimarães, Portugal).
This project addresses African Migration through the use of ICT. The learners make researches enquiring some information from the officials and the public. To make the Africans aware of the danger they are into, learners made a movie which they later uploaded into “youtube”,they also used hot potato’s JQuiz(see Slide4) to find their knowledge about migration in Africa, for the local community, they used a photo story and photo collage (see Slide 5)on their messages printed on the newsletters to make everyone around aware of what's happening. Find other great lessons like this one on the Partners in Learning Network (Africa): http://africa.partnersinlearningnetwork.com
Accessible Tourism Germany - travelling in a wheelchair to GermanyNicole Bosch
Presentation about accessible tourism in Germany and www.travelhands.eu An overview of inititiatives for disabled travellers, travellers in a wheelchair or travellers with reduced mobility in Germany and some of the features www.travelhands.eu has to offer disabled travellers coming to Germany, for example accessible Berlin.
Travelhands.eu is the first marketplace for accessible travel products. You’ll find anything to arrange your accessible trip independently. From wheelchair rental, xl taxi, tours for blind travellers, travel assistance to accessible accommodation in Germany.
Persistence, choice of partners and dynamic entrepreneurial management prove to be critical factors in forming an innovative and successful collaborative partnership. This presentation documents the early stages of forging a successful global academic partnership, taking it from the boardroom to reality.
The valencia declaration on innovation in tourism and hospitalityFlorida Universitaria
The objectives of the conference are: (i) to provide the exchange of experience and the creation or development of knowledge networks linked to the tourism sector; (ii) to deal with the challenges that tourism development means for the sustainability of destinations and the competitiveness of tourism enterprises; (iii) to identify trends enabling the development of tourism innovation; (iv) to bring the applied research generated by knowledge institutions closer to the needs of destinations and tourism enterprises and also, to enhance the development of scientific documents focused on the industry by young researchers.
When eGov Deals With Tourists. The Case of Visa Informationlorenzo cantoni
Paper by Asta Adukaite, Elmira Gazizova, Lorenzo Cantoni from Università della Svizzera italiana (USI Lugano, Switzerland), presented at ICEGOV, the 8th International Conferences on Theory and Practice of Electronic Governance (Guimarães, Portugal).
This project addresses African Migration through the use of ICT. The learners make researches enquiring some information from the officials and the public. To make the Africans aware of the danger they are into, learners made a movie which they later uploaded into “youtube”,they also used hot potato’s JQuiz(see Slide4) to find their knowledge about migration in Africa, for the local community, they used a photo story and photo collage (see Slide 5)on their messages printed on the newsletters to make everyone around aware of what's happening. Find other great lessons like this one on the Partners in Learning Network (Africa): http://africa.partnersinlearningnetwork.com
Accessible Tourism Germany - travelling in a wheelchair to GermanyNicole Bosch
Presentation about accessible tourism in Germany and www.travelhands.eu An overview of inititiatives for disabled travellers, travellers in a wheelchair or travellers with reduced mobility in Germany and some of the features www.travelhands.eu has to offer disabled travellers coming to Germany, for example accessible Berlin.
Travelhands.eu is the first marketplace for accessible travel products. You’ll find anything to arrange your accessible trip independently. From wheelchair rental, xl taxi, tours for blind travellers, travel assistance to accessible accommodation in Germany.
Persistence, choice of partners and dynamic entrepreneurial management prove to be critical factors in forming an innovative and successful collaborative partnership. This presentation documents the early stages of forging a successful global academic partnership, taking it from the boardroom to reality.
The National Trust for Historic Preservation in the United States defines heritage tourism as “traveling to experience the places and activities that authentically represent the stories and people of the past," and cultural heritage tourism is defined as “traveling to experience the places and activities that authentically represent the stories and people of the past and present.”
Cultural Heritage Tourism: A Handbook for Community Championssteventhorne
Manual on Cultural Tourism, published by Canada’s Federal, Provincial, and Territorial Ministers of Culture and Heritage. Contains material contributed by Steven Thorne, who also served as an editorial advisor.
It’s easier than ever to create a startup around a new, innovative idea. But most startups fail -- and most innovative products never take off. What differentiates the projects that DO take off? What habits, behaviors and attitudes are shared by the teams who create genre-defining hits? In this talk, you’ll learn the 7 habits of breakthrough innovators - brought to life with front-line stories from the early days of eBay, Ultima Online, The Sims, Rock Band, Covet Fashion, Happify, Lumosity and Pley. You’ll come away with a smarter approach to innovative product design - and practical, actionable design shortcuts you can use right away to turbo-charge your path towards product/market fit.
Turn the next 12 days into a productivity makeover at work! These easy-to-implement tips, one for each day, are a perfect refresher.
Find out more about Redbooth at https://redbooth.com
The Digital Challenge in Destination Branding: Brief Approach to the Portugue...Private
Oliveira, Eduardo (2013), “The Digital Challenge in Destination Branding: Brief Approach to the Portuguese case”, Conference Proceedings of the International Tourism Week Conference Series V - New Trends in Tourism Management and Marketing, 15th and -16th of April, Akdeniz University, Antalya, Turkey [ISBN 978-605-4483-14-3].
Smart tourism destinations:The pillars of their intelligenceJavier Blanco
Los "destinos turísticos inteligentes" es un término emergente para una realidad todavía insuficientemente definida. Lo cierto es que la era digital ofrece nuevas y amplias posibilidades para progresar y es una oportunidad para introducir nuevas dinámicas y nuevos contextos. La información y la calidad del órgano gestor del destino adquirirán especial relevancia.
Talent competences in the new eLearning generationeLearning Papers
Authors: Sylvia van de Bunt-Kokhuis, Mary Bolger
The talented lifelong learner in any country –no matter what economic, social, linguistic or disability background- has the civic right to gain access to a good quality online learning environment.
ePortfolios and digital identity in the context of international development and cooperation: a study on the subject presented at the international conference on ePortfolio and Digital Identity, Maastricht, Netherlands.
E-tourism, nuove competenze e nuovi mestieri, le slide di Nadzeya Kalbaska.Ravenna Future Lessons
Venerdì 25 ottobre Nadzeya Kalbaska, PhD Candidate and Ricercatrice in eTourism and eLearning all'Università della Svizzera Italiana, ha presentato E-tourism, nuove competenze e nuovi mestieri.
The power of local communities in the destination image formation processFundació Bit
This presentation belongs to the presentation of Bel Llodrà from Fundació Bit in the 5th International Colloquium on Place Brand Management, that took place the last 4-5 September 2015 in Aosta, Italy.
Knowledge management and emerging collaborative networks in tourism business ...Jari Jussila
Knowledge Management and Emerging Collaborative Networks in Tourism Business Ecosystems to be presented at 16th European Conference on Knowledge Management - ECKM 2015, The University of Udine, Italy.
Authors: Salvatore Ammirato, Alberto Michele Felicetti, Marco Della Gala,
Heli Aramo-Immonen, and Jari J. Jussila
A lot of projects in the field organize social activities to display the skills of social, economical and cultural disadvantage people. The projects organize an activity where young and talented people can perform and show their talent to the public...
The Role of Food and Gastronomy in Online Travel Reviews about Agritourism Ex...lorenzo cantoni
Presentation at the 3rd International Conference UNITWIN
UNESCO Chair “Culture, Tourism, Development”
"Tourism and Gastronomy Heritage: Foodscapes, Gastroregions and Gastronomy Tourism", Barcelona, Catalonia, Spain. June 18th 2014
By Elena Marchiori, Fabienne Boegli, Asta Adukaite, and Lorenzo Cantoni, webatelier.net of Faculty of Communication Sciences at the Università della Svizzera italiana (USI Lugano, Switzerland).
Introduzione alle Open Educational Resources (OER)lorenzo cantoni
intervento del professor Lorenzo Cantoni (UNiversità della Svizzera italiana, Lugano) al DOL - Diploma On Line per Esperti di didattica assistita dalle Nuove Tecnologie del Politecnico di Milano, videoconferenza del 31 gennaio 2008.
OER - Open Educational Resources: Problems, Opportunities and Challengeslorenzo cantoni
Lorenzo Cantoni keynote at the E-Learning Campus Zürich, 11. ELC-NET Jahrestagung 2008.
Aula der Universität Zürich, Rämistrasse 71, 8001 Zürich
Freitag, 25. Januar 2008
Formazione, new management, amministrazione pubblicalorenzo cantoni
Intervento di Lorenzo Cantoni, presidente di I.Re.F., Istituto Regionale lombardo di Formazione per l'amministrazione pubblica presso ASERI (Milano), nell'ambito del corso Politiche pubbliche e formazione. Processi decisionali e strategie.
Hidden Gems of Europe - DISCOVERING THE CONTINENT'S BEST-KEPT SECRETSKamil Uğraş TÜRKOĞLU
Europe, continent rich in history, culture, and natural beauty, is often synonymous with famous cities like Paris, Rome, and London. These iconic destinations attract millions of tourists every year, captivating them with their renowned landmarks, vibrant culture, and bustling urban life. However, beyond these well-trodden paths lie countless hidden gems waiting to be discovered. These lesser-known destinations offer unique experiences, authentic encounters, and breathtaking landscapes that often surpass the allure of their famous counterparts.
In "Hidden Gems of Europe," we embark on a journey to uncover these secret spots, exploring the heart and soul of Europe through its quaint villages, charming towns, and secluded natural wonders. This book aims to inspire travelers to look beyond the obvious and venture into the lesser-explored corners of the continent, where true adventure and discovery await.
BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. Get information in this PDF and simplyfy your visa process.
4 DAYS MASAI MARA WILDEBEEST MIGRATION SAFARI TOUR PACKAGE KENYABush Troop Safari
Join our 4-day Masai Mara Wildebeest Migration Safari in Kenya. Witness the incredible wildebeest migration, enjoy exciting game drives, and stay in comfortable lodges. Get up close and personal with one of nature's most amazing exhibits! Book Your Safari Today at - https://bushtroop-safaris.com/
LUXURY TRAVEL THE ULTIMATE TOKYO EXPERIENCE FROM SINGAPORE.pdfDiper Tour
Get off on the most luxurious Tokyo itinerary from Singapore. Experience Tokyo’s sophisticated modernism and rich tradition with first-class travel, sumptuous lodging, fine food, and special tours. Savor the finest that this energetic city has to offer for an experience that will never be forgotten.
The Power of a Glamping Go-To-Market Accelerator Plan.pptxRezStream
Unlock the secrets to success with our comprehensive 8-Step Glamping Accelerator Go-To-Market Plan! Watch our FREE webinar, where you'll receive expert guidance and invaluable insights on every aspect of launching and growing your glamping business.
How To Talk To a Live Person at American Airlinesflyn goo
This page by FlynGoo can become your ultimate guide to connecting with a live person at American Airlines. Have you ever felt lost in the automated maze of customer service menus? FlynGoo is here to rescue you from endless phone trees and automated responses. With just a click or a call to a specific number, we ensure you get the human touch you deserve. No more frustration, no more waiting on hold - we simplify the process, making your travel experience smoother and more enjoyable.
During the coldest months, Italy transforms into a winter wonderland, providing visitors with a very unique experience. From the Settimana Bianca ski event to the lively Carnevale celebrations, Italy's winter festivities provide something for everyone. Enjoy hot cocoa, eat hearty comfort foods, and buy during winter deals. Explore the country's rich cultural past by participating in Settimana Bianca, and Carnevale, sipping hot chocolate, shopping during winter deals, and indulging in winter comfort foods. Visit our website https://timeforsicily.com/ for more information.
Its running cost is among the diverse vital aspects you must consider before buying an electric scooter. Calculate the cost of getting e-scooter charge for your regular usage to calculate its economic efficiency, similar to people who investigate the mileage of petrol or diesel-driven scooters.
Our Ooty honeymoon package from Chennai is a perfect escape for newlywed couples to celebrate their love and start their new life together. Our package offers a range of itineraries to cater to the diverse preferences of couples. From adventure activities to relaxing spa sessions, these packages are designed to provide the perfect balance between adventure and relaxation.
Antarctica- Icy wilderness of extremes and wondertahreemzahra82
In this presentation, we delve into the captivating realm of Antarctica, Earth's southernmost continent. This icy wilderness stands as a testament to extremes, with record-breaking cold temperatures and vast expanses of pristine ice. Antarctica's landscape is dominated by towering glaciers, colossal icebergs, and expansive ice shelves. Yet, amidst this frozen expanse, a rich tapestry of unique wildlife thrives, including penguins, seals, and seabirds, all finely attuned to survive in this harsh environment. Beyond its natural wonders, Antarctica also serves as a vital hub for scientific exploration, providing invaluable insights into climate change and the Earth's history
Agence Régionale du Tourisme Grand Est - brochure MICE 2024.pdf
eTourism and Heritage Tourism
1. eTourism
March 16th & 24th, 2015
Université Paris1 Panthéon-Sorbonne
Master «Gestion des Sites culturels et naturels
et Valorisation Touristique (GSVT)»
prof. Lorenzo Cantoni
Università della Svizzera italiana (USI Lugano, Switzerland)
UNESCO chair in ICT to develop and promote sustainable tourism in World Heritage Sites
IFITT – International Federation for Information Technologies and Travel & Tourism
lorenzo.cantoni@usi.ch ¦ @lorenzocantoni
2. AGENDA
eTourism ¦ Online Communication Model ¦ content quality ¦ usability
eTourism and heritage tourism ¦ webanalytics ¦ [online promotion]
Two major challenges
5. Cluster
Pillar/
Element
Outline Description
Relevant communication
issues
Main issues in
web2.0
Things
I pillar
Contents
and
function
alities
It includes all contents and services
provided, their structure and features
Information quality
Information architecture
Semiotic code choice
Formats/styles of web
writing (new ‘literary
genres’)
Online service design
Intercultural
communication/Local-
ization
Communication
benchmarking
Arguments’ design
Ethics of/in
communication
User Generated
Contents (UGC)
II pillar
Accessibi
lity tools
and
publicati
on outlet
It includes everything that is needed to
make available the elements belonging
to the first pillar: hardware, software
and human computer interface.
It also includes the choice of where to
publish such elements, be it an owned
media (e.g.: a corporate website), an
earned one (e.g.: a Facebook page), or
a paid one (e.g.: a paid campaign
hosted by a third party).
Online communication
strategy (incl. evaluation
of adequate publication
outlet)
Human Computer
Interface/Interaction
Usability and User
Experience
Earned
media
Multimedia
in its
fullness
6. Persons
III pillar
People who
manage online
contents and
services
It includes all involved people
having a stake in the publication
of contents/services: from those
who have the idea, up to those
who design, develop, implement,
test, maintain, promote, evaluate
it, not to forget those who
interact with users.
User requirements’
engineering/elicitation
Organizational Maturity
when it comes to online
communication
Training in relevant
communication issues (see
all other pillars)
Always
on
(mobile)
Accessing
info +
meeting
people
(library +
public
square)IV pillar
People who
access online
contents and
services
It includes all people who access
published messages. In fact, in
the so-called web2.0, users do
become quite easily publishers –
while producing UGC: User
Generated Contents – so to blur
the border in-between pillar III
and IV, and to co-create the
online representation of
companies, institutions etc.
Human Computer
Interface/Interaction
Usability and User
Experience
Online promotion
Usages’ analysis
(webanalytics)
Context
V
element
Information
competitors
All global communication players
that are likely to be accessed by
users interested in a given
topic/issue.
Reputation in online media
Online image
Communication
benchmarking
10. SOME REFERENCES
12 aims of sustainable tourism, 2005, UNWTO & UNEP
United Nations Conference on Trade and Development, UNCTD 2005
UNWTO Sustainable Tourism for Development Guidebook 2013
D. Buhalis, R. Owen, D. Pletinckx, 2009, Information communication technology applications for World Heritage Site management, in
a. Leask, A. Fyall, Managing World Heritage Sites, Elseiver, 2009
Milne S., Ateljevic I, 2001, Tourism, Economic Develoment and the global-local nexus: theory embracing complexity, Tourism
Geographies, 3 (4), 369-393.
Ali A. Frew A.J., 2009, ICT and sustainable tourism development: an analysis of the literature, HITA Conference 2009
UNESCO chair @ USI tot.
12 aims ST
2005
UNCTD 2005
UNWTO
ST4D
Guidebook
2013
BUHALIS-
OWEN-
PLETNICKX
2009
MILNE &
ATELJEVIC
2001
FREW 2000
ALI & FREW
2009
ENRICH VISIT EXPERIENCE 5 1 not exp. 1 1 1 not exp. 1
WIDEN ACCESS 4 0 1 not exp. 1 not exp. 1 1
INCREASE OWNERSHIP AND
PROMOTE INTERPERSONAL
ENCOUNTERS
3 1 1 1 not exp. 0 0 not exp.
DIS-INTERMEDIATE (SOME)
RELATIONSHIPS
3 0 1 1 0 1 0 0
UPGRADE KNOWLEDGE /
SKILLS IN MSMTE
3 not exp. 0 not exp. 1 1 1 not exp.
11. #1: WIDEN ACCESS _1
Access information and share experiences online
E.g.: videos ¦ websites ¦ …
16. #2: ENRICH VISIT EXPERIENCE _1
• While onsite: mobile access ¦ location based services (LBS)
¦ augmented reality (AR) ¦ multiple voices ¦ …
• The case of mobile apps
– July 2013, on iTunes apps for 140 out of 981 WHSs
• 70 Europe, 41 Asia, 13 North America, 6 South America, 5 Africa, 3
Oceania, 2 Central America
• 99 cultural, 36 natural, 5 mixed
• 47 sites had more than one app
– WHS and/or UNESCO logo present in 12.2% and 11.3% of apps
• explicit reference to world heritage in 56.5% ¦ year of inscription:
31.3% ¦ specific sustainability hints: 9.6% ¦ actual reason of
inscription: 7.8% ¦ UNESCO and its 1972 Convention: 4.4%
Schieder, T. K., Adukaite, A., & Cantoni, L. (2014). Mobile Apps Devoted to UNESCO World Heritage
Sites: A Map. In Information and Communication Technologies in Tourism 2014, pp. 17-30
17. #2: ENRICH VISIT EXPERIENCE _2
E.g.: Patrimonio Ticino
Lessons learned: Open source ¦
no data roaming ¦ clear statement on Outstanding Universal Value ¦
responsible/sustainable tourism ¦ joint forces ¦ CSR
19. #3: INCREASE OWNERSHIP AND PROMOTE
INTERPERSONAL ENCOUNTERS _2
Listening to Online Travel Reviews
E.g.: Saint Paul Outside the Walls (Rome, Italy)
DeAscaniis,S.,&Cantoni,L.(2013).Artisticandreligious
experiencesinonlinetravelreviewsonSaintPauloutsidethe
walls(Rome).ProceedingofICOT2013,InternationalConference
onTourism,Lymassol,Cyprus,5-8June,pp.160-173
20. #4: DIS-INTERMEDIATE (SOME)
RELATIONSHIPS
Distribute info ¦ support communication and promotion ¦ …
E.g.: www.ilhademocambique.org (collab. ¦ local involvement ¦ MSMTE)
E.g.: www.olgasproject.com (from NGO’s to tourism communication)
Co-Design of eTourism Application. The Case of Ilha de Mozambique By Salomao David
and Lorenzo Cantoni Download PDF
Communicating Tourism Sustainability Online. The Case of Victoria Falls World Heritage Site.
By Maria Garbelli, Asta Adukaite and Lorenzo Cantoni Download PDF
22. FIVE MAIN AREAS OF
INTERVENTION FOR ICT
Everybody Locals
Tourists Tourism
players
Widen access
Enrich visit experience
Increase ownership and promote
interpersonal encounters
Dis-intermediate (some) relationships
Upgrade knowledge / skills in MSMTE
23. TWO MAJOR CHALLENGES /
OPEN QUESTIONS
Not being able to get lost + being pampered
Elastic relationship between ordinary and travel time
24. www.unescochair.usi.ch
prof. Lorenzo Cantoni
Università della Svizzera italiana (USI Lugano, Switzerland)
UNESCO chair in ICT to develop and promote sustainable tourism in World Heritage Sites
IFITT – International Federation for Information Technologies and Travel & Tourism
lorenzo.cantoni@usi.ch ¦ @lorenzocantoni