Paper by Asta Adukaite, Elmira Gazizova, Lorenzo Cantoni from Università della Svizzera italiana (USI Lugano, Switzerland), presented at ICEGOV, the 8th International Conferences on Theory and Practice of Electronic Governance (Guimarães, Portugal).
The seminar took place at the United Nations University Operating Unit on Policy-Driven Electronic Governance (UNU-EGOV) in Guimaraes, Portugal.
The seminar presents an overview of the eTourism domain – the application of digital technologies to the tourism industry; outline emerging trends in this domain, such as real time services, recommended systems, SOLOMO (Social Local Mobile), augmented reality and gamification; and focus on online communication strategies for managing UNESCO World Heritage Sites (WHS), aimed to widen online access to WHS, enrich experience of the travelers visiting the sites, increase local ownership of the sites, and upgrade knowledge and skills of the WHS employees and locals. The seminar will include examples of online communication practices applied in WHS globally and discuss research possibilities.
Learn more from our research: www.unescochair.usi.ch and www.elearning4tourism.com
Presentations by prof. dr. Lorenzo Cantoni at the Master "Gestion des Sites culturels et naturels et Valorisation Touristique (GSVT). Paris1 - Panthéon-Sorbonne (Paris, France).
ICT for Sustainable Tourism in World Heritage Sites. An Overview and Some Caseslorenzo cantoni
Istanbul (Turkey), 7 November 2014: conference Heritage, Tourism and Hospitality. A Heritage of Hospitality and Hospitality for Heritage.
Keynote by prof. Lorenzo Cantoni, PhD, from Università della Svizzera italiana (USI Lugano, Switzerland).
The seminar took place at the United Nations University Operating Unit on Policy-Driven Electronic Governance (UNU-EGOV) in Guimaraes, Portugal.
The seminar presents an overview of the eTourism domain – the application of digital technologies to the tourism industry; outline emerging trends in this domain, such as real time services, recommended systems, SOLOMO (Social Local Mobile), augmented reality and gamification; and focus on online communication strategies for managing UNESCO World Heritage Sites (WHS), aimed to widen online access to WHS, enrich experience of the travelers visiting the sites, increase local ownership of the sites, and upgrade knowledge and skills of the WHS employees and locals. The seminar will include examples of online communication practices applied in WHS globally and discuss research possibilities.
Learn more from our research: www.unescochair.usi.ch and www.elearning4tourism.com
Presentations by prof. dr. Lorenzo Cantoni at the Master "Gestion des Sites culturels et naturels et Valorisation Touristique (GSVT). Paris1 - Panthéon-Sorbonne (Paris, France).
ICT for Sustainable Tourism in World Heritage Sites. An Overview and Some Caseslorenzo cantoni
Istanbul (Turkey), 7 November 2014: conference Heritage, Tourism and Hospitality. A Heritage of Hospitality and Hospitality for Heritage.
Keynote by prof. Lorenzo Cantoni, PhD, from Università della Svizzera italiana (USI Lugano, Switzerland).
For more information contact
Tatweej Protocol Division | Ms. Lemya Bouallagui @ +97150 7643178 | lemya@tatweej.org and/or GCC Market Partner Al-Khalijiah imc @ +9665 56542536 | info@alkhalijiah.net
Dear Authorities Officers and Tourism Leaders,
Under the umbrella and high patronage of the United Nation – World Tourism Organization, the Tatweej-Tourism Leaders Award 2014 is jointly organized by the Arab Organization for Social Responsibility and the Tatweej-Academy for Excellence Awards, on which London, United Kingdom will host the 2014 edition of this prestigious event at the LandMark hotel on Wednesday, August 20, 2014.
The TTLA2014 is an award-program that has been created to honor and shed the light on the tourism regional sector by providing a high-standard platform for the private and public sectors to celebrate their achievements and their essential role towards sustainable growth development. This vibrate platform vehicle groups top notch leaders from both sectors, distinguished leading Governments, Tourism Boards, Municipalities, Institutions and Leaders that play a significant role in the Mediterranean and Middle East tourism industry by promoting the countries’ culture and heritage and contributing to the development and growth of this vital industry across the region.
In this line, we encourage you to take the opportunity and be present to get recognized by the international authorities and maintain your market positioning among the international industry leaders and the high-caliber C-Level executives, investors and policy makers circle throughout this glamorous Grand Finale Ceremony and concurrent activities.
Consequently, and since the United Nation-WTO, Arab Organization for Social Responsibility and Tatweej-Academy for Excellence Awards are looking forward to assemble all the active leaders, investors and prominent organizations that are deeply involved in this vital issue, hence and on behalf of the organizers, I cordially invite you to take an active role in this magnitude red carpet event.
We are looking forward to welcome you at the LandMark Hotel next August, meanwhile please accept my best regards.
Tourism was one of the sectors featured at the 15th Annual Conference of the America-Georgia Business Council, which was held on December 12th, 2012 at the St Regis Hotel in Washington, DC. Hon. George Kvirikashvili, the Minister of Economy and Sustainable Development, was one of the featured speakers.The tourism presentation was included as part of a panel on Competitive Business Sectors of Georgia.
The contribution of tourism to Small Economies and how the tourism sector can support the Sustainable Development Goals (SDGs) - World Tourism Organization (UNWTO)
For more information contact
Tatweej Protocol Division | Ms. Lemya Bouallagui @ +97150 7643178 | lemya@tatweej.org and/or GCC Market Partner Al-Khalijiah imc @ +9665 56542536 | info@alkhalijiah.net
Dear Authorities Officers and Tourism Leaders,
Under the umbrella and high patronage of the United Nation – World Tourism Organization, the Tatweej-Tourism Leaders Award 2014 is jointly organized by the Arab Organization for Social Responsibility and the Tatweej-Academy for Excellence Awards, on which London, United Kingdom will host the 2014 edition of this prestigious event at the LandMark hotel on Wednesday, August 20, 2014.
The TTLA2014 is an award-program that has been created to honor and shed the light on the tourism regional sector by providing a high-standard platform for the private and public sectors to celebrate their achievements and their essential role towards sustainable growth development. This vibrate platform vehicle groups top notch leaders from both sectors, distinguished leading Governments, Tourism Boards, Municipalities, Institutions and Leaders that play a significant role in the Mediterranean and Middle East tourism industry by promoting the countries’ culture and heritage and contributing to the development and growth of this vital industry across the region.
In this line, we encourage you to take the opportunity and be present to get recognized by the international authorities and maintain your market positioning among the international industry leaders and the high-caliber C-Level executives, investors and policy makers circle throughout this glamorous Grand Finale Ceremony and concurrent activities.
Consequently, and since the United Nation-WTO, Arab Organization for Social Responsibility and Tatweej-Academy for Excellence Awards are looking forward to assemble all the active leaders, investors and prominent organizations that are deeply involved in this vital issue, hence and on behalf of the organizers, I cordially invite you to take an active role in this magnitude red carpet event.
We are looking forward to welcome you at the LandMark Hotel next August, meanwhile please accept my best regards.
Tourism was one of the sectors featured at the 15th Annual Conference of the America-Georgia Business Council, which was held on December 12th, 2012 at the St Regis Hotel in Washington, DC. Hon. George Kvirikashvili, the Minister of Economy and Sustainable Development, was one of the featured speakers.The tourism presentation was included as part of a panel on Competitive Business Sectors of Georgia.
The contribution of tourism to Small Economies and how the tourism sector can support the Sustainable Development Goals (SDGs) - World Tourism Organization (UNWTO)
A Tu Polska is a platform that fills the gap in the entertainment and tourist attractions market, connecting organizers with potential customers.
The portal will offer an additional customer acquisition channel, gathering attractions from all over Poland and mediating their sale, additionally enabling the organizers to easily manage the availability of their offer.
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MOOCs and eTourism: A reflection on the university mission, and on the impact...lorenzo cantoni
Presentation by prof. Lorenzo Cantoni, president of IFITT - International Federation for Information Technologies and Travel & Tourism, at the IFITT Doctoral Summer School, at MODUL University (Vienna, Austria, 20-21 July 2015)
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Keynote presentation by prof. Lorenzo Cantoni, PhD, at the 5ème colloque international de l’Association ASTRES – Association Tourisme, Recherche et Enseignement Supérieur
La Rochelle (France) - 9-12 juin 2015
Observer les touristes pour mieux comprendre les tourismes - Observing tourists to better understand tourism.
ICT to develop and promote sustainable tourism in World Heritage Siteslorenzo cantoni
Presentation done at the University of Coimbra, March 6th, 2015, within the following series of seminars: http://newmine.blogspot.ch/2015/02/ict-to-develop-and-promote-sustainable.html
The Role of Food and Gastronomy in Online Travel Reviews about Agritourism Ex...lorenzo cantoni
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By Elena Marchiori, Fabienne Boegli, Asta Adukaite, and Lorenzo Cantoni, webatelier.net of Faculty of Communication Sciences at the Università della Svizzera italiana (USI Lugano, Switzerland).
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intervento del professor Lorenzo Cantoni (UNiversità della Svizzera italiana, Lugano) al DOL - Diploma On Line per Esperti di didattica assistita dalle Nuove Tecnologie del Politecnico di Milano, videoconferenza del 31 gennaio 2008.
OER - Open Educational Resources: Problems, Opportunities and Challengeslorenzo cantoni
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When eGov Deals With Tourists. The Case of Visa Information
1. Asta Adukaite, Elmira Gazizova, Lorenzo Cantoni
Università della Svizzera italiana (USI Lugano, Switzerland)
UNESCO chair in ICT to develop and promote sustainable
tourism in World Heritage Sites
webatelier.net ¦ lorenzo.cantoni@usi.ch ¦ @lorenzocantoni
When eGov Deals With Tourists
The Case of Visa Information
3. Contribution to GDP and Employment (source: WTTC 2014)
«Hot» issues: taxation, privacy, data availability, …
TOURISM AND GOVERNMENT _2
4. E-tourism and e-government
• G2G
– Sharing tourism data
• G2B activities
– Updated statistical information
– Shared platform for eCommerce
– General services (e.g.: taxation, authorization, etc.)
– “Listening activities”: meaningful aggregate of e-Word of Mouth
– Traingin foreign travel agents on how to sell a country/destination
(www.elearning4tourism.com)
• G2C
– Info/promotions to prospects/tourists (e.g.: national portals; DMS; mobile
apps; online campaigns; …)
– Providing info and support to own citizens abroad
– Promoting the image of the country
– Custom and immigration services
5. “everyone has the right to freedom of movement and residence within the
borders of each state. Everyone has the right to leave any country, including
his own, and to return to his country” (United Nations Universal Declaration
of Human Rights – 1948)
Ensuring security and being welcoming
THE CASE FOR VISA
6. RQs
• Which are the main information pieces about
Visa (and related services) that can be offered
online by National Tourism Offices (NTOs) to
foreign tourists?
• Do different NTOs provide different online info
and services in this field?
7. Info availability
• 196 United Nations member states
• 176 provide an official NTO website
– 20 countries don’t (Angola, Benin, Cape Verde, Central
African Rep., Chad, Congo, Djibouti, Equat. Guinea,
Eritrea, Iraq, Libya, Mali, Mauritania, Niger, Senegal,
Somalia, South Sudan, Sudan, Syria, Turkmenistan)
• 165 websites do offer visa information
– 11 don’t offer (Afghanistan, Antigua & Barbuda, East
Timor, Gambia, Haiti, Liberia, Nepal, Paraguay, Russian
Fed., Rwanda, and Venezuela)
• www.visa4tourism.com
8. Macro-category Category %
General Info
Link to Ministry of FAA 46
Check visa requirements on your own 55
Downloadable brochure 1
List of Embassies abroad 14
List of Diplomatic Missions 9
Bilateral Agreements (e.g.: Schengen States) 7
Visa Type
Transit visa 10
Tourist Card 4
Diplomatic visa 6
Joint tourist visa 1
Visa Application
Apply in Embassy/Consulate 53
Visa on Arrival 30
Apply online 7
eVisa 4
Download PDF/Word application form 6
Timing
Organize visa in advance 10
Visa Issue time 11
Length of stay 45
Visa validity 18
Visa extension 26
Overstay (fines/penalties) 5
Document requirements
Passport/ID 73
Invitation Letter/Sponsorship 8
Application Form 16
Photo 18
Police record/criminal check 1
Return ticket 29
Accommodation 3
Proof of sufficient funds 17
Vaccination certificate 11
Visa fee 25
General settings
Language choice 98
Alert information 17
6 macro-categories
34 categories
9. Asta Adukaite, Elmira Gazizova, Lorenzo Cantoni
Università della Svizzera italiana (USI Lugano, Switzerland)
UNESCO chair in ICT to develop and promote sustainable
tourism in World Heritage Sites
webatelier.net ¦ lorenzo.cantoni@usi.ch ¦ @lorenzocantoni
When eGov Deals With Tourists
The Case of Visa Information