An exploration of the relationship between the user experience of technology and the part of us that feels a deep connection with something larger than ourselves, Told through three stories from my own life, two as a user of technology and one as a UX professional. (Note: I am sorry that Slideshare does not seem to support playing sound files embedded in PowerPoint presentations.)
Ten Concepts and Paradoxes of Social Media. Intended not as a critique, but as a reflection on the reality of social media and the psychology of how we relate through them.
Micah Allen: Zombies or Cyborgs: Is Facebook eating your brain?Seismonaut
Micah Allen er hjerneforsker og PhD studerende på Århus Universitet. Her fortæller han om sociale mediers indflydelse på hjernen til Headstart Morgenseminar d. 17. marts 2010.
Ten Concepts and Paradoxes of Social Media. Intended not as a critique, but as a reflection on the reality of social media and the psychology of how we relate through them.
Micah Allen: Zombies or Cyborgs: Is Facebook eating your brain?Seismonaut
Micah Allen er hjerneforsker og PhD studerende på Århus Universitet. Her fortæller han om sociale mediers indflydelse på hjernen til Headstart Morgenseminar d. 17. marts 2010.
Beyond Flow: When User Experience Becomes TranscendentElizabeth Buie
Flow is a familiar experience among designers: we become deeply engrossed in a challenging activity, losing track of time and feeling completely in tune with what we’re doing. We may even experience transcendence — a deep connection with something outside ourselves, something greater and more permanent than ourselves. But what is transcendence? Is it just an aspect of flow, or is it something else altogether? What’s distinct about transcendence, and why does it matter? And how do we design technology to facilitate it? (Can we actually design for transcendence?)
Transcendence shares some key features with flow, such as focused attention and altered senses of time and of self, and the experiences differ in some fundamental ways as well. Researcher Gayle Privette captures one major distinction: transcendent experience “is mystic and transpersonal”, and “flow is fun”.
Transcendent experiences elude description and resist planning: we cannot define or anticipate them reliably but can only invite them. This renders inadequate the direct approaches of classic UX work: we must instead take an oblique approach. Design for transcendent experience requires new methods.
I explore in this talk the nature of transcendent experience — contextual elements that can foster transcendence, the kinds of perceptions and reactions that can constitute a lived experience of transcendence, some words we use to characterize a transcendent experience, and the impact such an experience can have on our lives. I describe and illustrate some tools and methods that I developed during my PhD research on design for transcendent user experience.
Opening the Door: An Exploration of Design for Transcendent User ExperienceElizabeth Buie
A workshop given with Alastair Somerville (https://www.slideshare.net/Someral) at UX Week 2017. It uses a game to elicit design ideas for products that could enhance transcendent experiences, followed by design fiction to explore them further.
Apologies for the sometimes cut-off edges. I didn't save the file in the right format (I neglected to click "scale to fit page") when I printed the deck to PDF), and SlideShare short-sightedly deleted the feature where you could upload a new file to replace the old one.
Let Us Say What We Mean: Towards Operational Definitions for Techno-Spiritual...Elizabeth Buie
This presentation discusses the presence and absence of definitions of terms for spiritual/transcendent experiences in human-computer interaction research, and of citations of relevant literature on the experiences. It speculates about possible reasons for the oversight, proposes some definitions aimed at filling the gap, and suggests an approach to operationalizing some of the proposed definitions.
Slide 3 is a placeholder for a guided meditation that asks attendees to remember and ponder an occasion on which they felt a connection to something greater than themselves.
The paper is at https://dl.acm.org/citation.cfm?id=3310426
Guerrilla Information Architecture — a workshopElizabeth Buie
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We are all stakeholders: A keynote address at UCD 2013Elizabeth Buie
Do you know anyone whose life is untouched by government electronic and information systems?
In fact, the usability of government systems affects us all — all seven-plus billion of the Earth’s people. Even if we ourselves never visit a government website to claim a National Insurance refund or apply for a provisional driving licence, as tax payers we bear the costs of usability problems in the systems that our governments use to conduct their business. As citizens we suffer the consequences of inadequate effectiveness, efficiency and even satisfaction of government workers due to usability and user experience problems in the systems they use.
In the usability of government systems, we are all stakeholders.
This presentation covers the intersection of government systems work and UX work. It describes the differences between public-facing government systems and internal ones and explains vital usability and UX needs that each of these must meet. From the other side, it will describe important ways in which government projects differ from private-sector projects and the challenges and rewards that those differences pose for UX work. The talk includes examples from both public-facing and internal systems.
Spirituality — there's an app for that! (but not a lot of research)Elizabeth Buie
The iTunes App Store contains over six thousand apps related to spirituality and religion. The ACM digital library, however, contains only 98 works that address this topic from the perspective of human-computer interaction (HCI). Despite high-profile calls for research in the area, the HCI community has produced only 19 research works focused on the topic, almost half of which are the work of one person and her colleagues. In this paper we provide an overview of the relevant HCI research in this area, a partial inventory of spiritually oriented apps in the iTunes US App Store, and a comparison of research and real-world developments. We discuss the gaps in the HCI literature on techno-spiritual practices and speculate about some of the difficulties and challenges that face the HCI community in conducting research in this area.
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Beyond Flow: When User Experience Becomes TranscendentElizabeth Buie
Flow is a familiar experience among designers: we become deeply engrossed in a challenging activity, losing track of time and feeling completely in tune with what we’re doing. We may even experience transcendence — a deep connection with something outside ourselves, something greater and more permanent than ourselves. But what is transcendence? Is it just an aspect of flow, or is it something else altogether? What’s distinct about transcendence, and why does it matter? And how do we design technology to facilitate it? (Can we actually design for transcendence?)
Transcendence shares some key features with flow, such as focused attention and altered senses of time and of self, and the experiences differ in some fundamental ways as well. Researcher Gayle Privette captures one major distinction: transcendent experience “is mystic and transpersonal”, and “flow is fun”.
Transcendent experiences elude description and resist planning: we cannot define or anticipate them reliably but can only invite them. This renders inadequate the direct approaches of classic UX work: we must instead take an oblique approach. Design for transcendent experience requires new methods.
I explore in this talk the nature of transcendent experience — contextual elements that can foster transcendence, the kinds of perceptions and reactions that can constitute a lived experience of transcendence, some words we use to characterize a transcendent experience, and the impact such an experience can have on our lives. I describe and illustrate some tools and methods that I developed during my PhD research on design for transcendent user experience.
Opening the Door: An Exploration of Design for Transcendent User ExperienceElizabeth Buie
A workshop given with Alastair Somerville (https://www.slideshare.net/Someral) at UX Week 2017. It uses a game to elicit design ideas for products that could enhance transcendent experiences, followed by design fiction to explore them further.
Apologies for the sometimes cut-off edges. I didn't save the file in the right format (I neglected to click "scale to fit page") when I printed the deck to PDF), and SlideShare short-sightedly deleted the feature where you could upload a new file to replace the old one.
Let Us Say What We Mean: Towards Operational Definitions for Techno-Spiritual...Elizabeth Buie
This presentation discusses the presence and absence of definitions of terms for spiritual/transcendent experiences in human-computer interaction research, and of citations of relevant literature on the experiences. It speculates about possible reasons for the oversight, proposes some definitions aimed at filling the gap, and suggests an approach to operationalizing some of the proposed definitions.
Slide 3 is a placeholder for a guided meditation that asks attendees to remember and ponder an occasion on which they felt a connection to something greater than themselves.
The paper is at https://dl.acm.org/citation.cfm?id=3310426
Guerrilla Information Architecture — a workshopElizabeth Buie
Guerrilla Information Architecture — Content Analysis When You Can't Do a Card Sort. Inductive Content Analysis is a technique that can help in drafting an information architecture when, for whatever reason, up-front user research is not possible.
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Do you know anyone whose life is untouched by government electronic and information systems?
In fact, the usability of government systems affects us all — all seven-plus billion of the Earth’s people. Even if we ourselves never visit a government website to claim a National Insurance refund or apply for a provisional driving licence, as tax payers we bear the costs of usability problems in the systems that our governments use to conduct their business. As citizens we suffer the consequences of inadequate effectiveness, efficiency and even satisfaction of government workers due to usability and user experience problems in the systems they use.
In the usability of government systems, we are all stakeholders.
This presentation covers the intersection of government systems work and UX work. It describes the differences between public-facing government systems and internal ones and explains vital usability and UX needs that each of these must meet. From the other side, it will describe important ways in which government projects differ from private-sector projects and the challenges and rewards that those differences pose for UX work. The talk includes examples from both public-facing and internal systems.
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The iTunes App Store contains over six thousand apps related to spirituality and religion. The ACM digital library, however, contains only 98 works that address this topic from the perspective of human-computer interaction (HCI). Despite high-profile calls for research in the area, the HCI community has produced only 19 research works focused on the topic, almost half of which are the work of one person and her colleagues. In this paper we provide an overview of the relevant HCI research in this area, a partial inventory of spiritually oriented apps in the iTunes US App Store, and a comparison of research and real-world developments. We discuss the gaps in the HCI literature on techno-spiritual practices and speculate about some of the difficulties and challenges that face the HCI community in conducting research in this area.
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13. Phone calls with my mother Mom never seemed to take offense at my divided attention. She just thought she was interrupting something important. She was proud of my work.
14. Three days later, an auto accident. Our last phone conversation carries the shadow of my half-attention.
15. Story 3: Of New Projects and Serendipity Heartfelt thanks to Kel Smith (@kelsmith) and Debra Levin Gelman (@dgelman) for sending me this client.
16.
17. When the client told me what the project was — I had to stop for a second, and catch my breath.
20. A cautionary note Strong connections can backfire. I was so focused on my connection with the users that I lost sight of my connection with the client. I’m not on this project any more.
23. These are some of my stories. What are yours? How can we use them in our UX work? Fill out my exploratory survey: is.gd/Crw3UI Come find me, and let’s talk.
I’ve recently become interested in an aspect of UX that relates to the human spirit, and I’d like to share with you three stories from my own life.
First, let me say what I mean by “the human spirit”. I define it very broadly — It is the part of us that feels a deep connection with something larger than ourselves. It is the part of us that feels a sense of wonder and purpose. And awe.
“ Larger than yourself” means many different things: nature a deity or other being: God, Allah, Buddha, Krishna, etc. a group, a family, a couple, a sports team – basically, other people, as long as the connections are deeper than superficial a cause or purpose the Universe
I’ve been thinking about how our involvement with technology may nurture our spirit, how it can enhance our sense of connection and wonder. I have a feeling it just might have something to do with UX. :) So I have three stories for you.
Just over four years ago I realized a long-held dream — I joined a group that sings Medieval/Renaissance sacred polyphony. I’ve resonated w/ early music as long as I can remember — even in childhood my favorite Christmas song was the 16th C. "Coventry Carol.” Now, I’m not religious in a traditional sense, but this music just speaks to me. Polyphony is a musical texture in which two or more independent melodic lines weave in and out, creating complex harmonies. Some of the rhythms are difficult. For someone raised in the 20th Century, accustomed to having all voices sing the same words more or less together, singing early stuff is just plain hard . Fortunately, we don’t use this notation any more.
One of our members transcribes old manuscripts into modern notation; this is mostly what we sing from. I’m grateful for technology that enables me to learn this glorious and difficult music. One month before the first rehearsal, our director sends out the sheet music, along with MIDI files to give a general idea of how the pieces sound. Let me play you a little of one of these. [sound on left] It’s really hard to tell the lines apart. I’d never be able to pick out my part by listening to this. Fortunately, I have music notation software that can. I set my part to a French horn and the other parts to softer instruments… and I save the results to MP3. Here’s what that sounds like. [sound on right]
For two months before each concert, I live with these pieces. I have a handy little gadget that allows me to play my iPod through my car radio – which I do, any time I have a drive of more than about 15 minutes. Not only does it help me learn the music, it makes my commute more enjoyable.
One morning I commuted through Rock Creek Park in Washington DC – singing along with learning files and feeling intensely connected to the Universe: cherishing the fall colors, the flowing stream, and the mystery that this magnificent music evokes in me. My spirit soared . Thanks to music technology, the DC rush hour didn't faze me one bit.
And here’s a little of the final result. [play sound] So. Creating this experience involves three software apps and three pieces of equipment (not counting the car). My sense of connection to the Universe — the mystery and wonder I feel — are part of my user experience of these tools. The tools help nourish my spirit. In his goal-directed design approach, Cooper would say that connection and wonder are two of my goals. I say they’re my fundamental goals.
Unfortunately, we can also become absorbed in technology, and disconnected from the world around us.
Online communication is very important to me. I’ve made friends, learned lots, gotten new business, and had fun. In fact, an online support group helped keep me sane during the last couple of years of my husband’s life — and some of those connections were pretty deep. On the other hand, sometimes my use of them isolates me, by creating distance from people I care about.
I work mostly at home, and I spend a lot of time in front of the computer. When the phone rings, I answer the one by my desk. Often I pay half attention to the phone call and half to what I'm doing on line… unfortunately, to the detriment of both. Most callers don’t mention it, but I have to assume that some of them notice it and wonder about it… and feel hurt.
My mother never seemed to take offense at my divided attention, but I always felt embarrassed. One evening several years ago, she called. A few minutes into the conversation she asked, “Are you on the computer?” I sheepishly admitted that I was. She said she didn’t want to bother me and would call back another time. I said “No no, I’m sorry, it’s not important.” I turned my attention away from the computer, and we talked.
Three days later she had a car accident, and suffered a severe traumatic brain injury. In the next seven months I spent a lot of time with her — in the hospital, and then in the nursing home. We had many conversations during that time — but she was never very coherent, often off in another world. And then she died. I feel sad that our last real conversation carries the shadow of my half-attention. And yet, I continue to do it. This disconnection is part of my user experience, too. I don’t blame the technologies, but some of the ways I use them don’t serve my spirit.
My last story is about my work in UX. Last winter I started on an exciting and important new project.
The project was two websites to support sexual health in cancer survivors. My role would be to assess the usability of the sites, and make recommendations for design changes.
When the client told me what the problem was, I had to sit down.
Ten years earlier, you see, my husband had died of prostate cancer. Antonio and I lived with this disease for nine and a half years. Hormone therapy destroyed his libido, and you can imagine what kinds of challenges that brings to a relationship. I have lived the problem that these sites address.
So — I would be working on a project that carried powerful meaning for me. I felt a profound connection with the users, even though they wouldn’t be aware of it — and I wanted to support them. It was too late for the men’s site to do anything for Antonio and me — but I could use my UX knowledge and skills to improve its ability to help others who face similar challenges.
There’s a down side to this , too. It turned out that I was so focused on my connection with the users that I lost sight of my connection with the client. I’m not working on this project any more. When I read the client’s email my spirit sank, and I sat back and had a good cry.
I don’t know about you, but I got into UX because I want to help make people’s lives better. Sure, I find the work challenging and fascinating — and that’s very important too. But for me the key is knowing – that what I do for a living – matters . That it helps connect me with my users, my clients, and the best of myself. That it is larger than myself.
Life is about connection, and UX is no different. I submit that our work needs to nurture not only our own spirit but those of our users, and ideally our clients as well. I think we’ll serve our users better if we at least keep it in the backs of our minds.
Now I’d like to hear your stories. And let’s talk about how they might enhance and enrich our work. I’m planning to start a PhD program in a few months, to study this topic. I’d love for you to fill out my exploratory survey. You’ll find it at http://is.gd/Crw3UI