SlideShare a Scribd company logo
user
          driven
          innov
          ation
hampus jakobsson
Everybody
wants someone
  else to create
     their future
Innovation
        creating
      is
                      and

   delivering
        new value
           customer
remember that

      video
           radio
                killed the

                             store
inspiration
    Buxton: Sketching User Experience
-

    Wilmot & Carlson: Innovation: The Five Disciplines...
-

    Christensen & Raynor: Innovator’s Solution
-

    37 signals: Getting Real (http://gettingreal.37signals.com/toc.php)
-

    Agile Development in general
-
establ
      the
problems
   center



      ished lies in the
            state of
            being
establ
      the
problems
   center



      ished             lies in the
                        state of
                        being
            think about business and

              entrepreneurs   less like corporate people

                          artists
                                                and more like
.com

       .edu
appliedthe theory
.com                 test



ROI
short sighted




                              .edu
appliedthe theory
.com                 test



ROI
short sighted

                               re-usable
                                                experi
                          acad
                                                mental
                          emic
                              .edu
                                research
                                    long term
Our solution
   (not the solution)



                        5.
               4.
       3.
  2.
1.startup               within the established
                        company
ideas mostly
die
ideas mostly
die
ideas mostly
                because there
                        either
                            is
die
ideas mostly


                                 no
                because there
                        either
                            is
die
ideas mostly


                                 no
                because there
                        either
                            is
                                 one stakeholder
die
ideas mostly


                                 no
                because there
                        either
                            is
                                 one stakeholder
                                         driving it
die
ideas mostly


                                 no
                because there
                        either
                            is
                                 one stakeholder
                                          driving it
                                         or
die
ideas mostly


                                 no
                because there
                        either
                            is
                                one stakeholder
                                         driving it
                                        or
                             because there
die
ideas mostly


                                 no
                because there
                        either
                            is
                                 one stakeholder
                                          driving it
                                         or
                             because there
                         are too
die
ideas mostly


                                 no
                because there
                        either
                            is
                                 one stakeholder
                                          driving it
                                         or
                             because there

               many
                         are too
die
ideas mostly


                                  no
                 because there
                         either
                             is
                                  one stakeholder
                                           driving it
                                          or
                              because there

               many
                          are too

    but most of all
die
      ideas mostly


                                        no
                       because there
                               either
                                   is
                                        one stakeholder
                                                 driving it
                                                or
                                    because there

                     many
                                are too

          but most of all
because the person
die
      ideas mostly


                                         no
                        because there
                                either
                                    is
                                         one stakeholder
                                                  driving it
                                                 or
                                     because there

                     many
                                 are too

           but most of all
because the person
     driving the idea
die
      ideas mostly


                                         no
                        because there
                                either
                                    is
                                         one stakeholder
                                                  driving it
                                                 or
                                     because there

                     many
                                 are too

           but most of all
because the person
     driving the idea
                  don’t
die
      ideas mostly


                                         no
                        because there
                                either
                                    is
                                         one stakeholder
                                                  driving it
                                                 or
                                     because there

                     many
                                 are too

           but most of all
because the person
     driving the idea
                  don’t

                     believe
die
      ideas mostly


                                         no
                        because there
                                either
                                    is
                                         one stakeholder
                                                  driving it
                                                 or
                                     because there

                     many
                                 are too

           but most of all
because the person
     driving the idea
                  don’t

                     believe      in it, or management
die
      ideas mostly


                                         no
                        because there
                                either
                                    is
                                         one stakeholder
                                                  driving it
                                                 or
                                     because there

                     many
                                 are too

           but most of all
because the person
     driving the idea
                  don’t

                     believe     in it, or management
                                don’t
die
      ideas mostly


                                         no
                        because there
                                either
                                    is
                                         one stakeholder
                                                  driving it
                                                 or
                                     because there

                     many
                                 are too

           but most of all
because the person
     driving the idea
                  don’t

               believe           in it, or management

              believe
                                don’t
die
      ideas mostly


                                         no
                        because there
                                either
                                    is
                                         one stakeholder
                                                  driving it
                                                 or
                                     because there

                     many
                                 are too

           but most of all
because the person
     driving the idea
                  don’t

               believe           in it, or management

              believe
                                don’t

                                   in him or her.
Our solution
   (not the solution)



                        5.
                 4.
    3.
  2. idea champions
     process                                     to test
       for the                                   the idea


1.startup               within the established
                        company
innovating towards
businesses is like
innovating towards
blackjack


         businesses is like
innovating towards
innovating towards
                   blackjack


         businesses is like
innovating towards
innovating towards
                               consumers is like
                   blackjack


         businesses is like
innovating towards
roulette
                       innovating towards
                               consumers is like
                   blackjack


         businesses is like
innovating towards
the solution is




                                        roulette
                       innovating towards
                               consumers is like
                   blackjack


         businesses is like
innovating towards
the solution is




                                        roulette
                                                                baby steps
                       innovating towards
                               consumers is like
                   blackjack


         businesses is like
innovating towards
the solution is




                                        roulette
                                                                baby steps
                       innovating towards
                               consumers is like
                   blackjack
                                       spend an hour on the vision




         businesses is like
innovating towards
the solution is




                                        roulette
                                                                baby steps
                       innovating towards
                               consumers is like
                   blackjack
                                       spend an hour on the vision
                               and the rest of the time




         businesses is like
innovating towards
the solution is




                                        roulette
                                                                baby steps
                       innovating towards
                               consumers is like
                   blackjack
                                       spend an hour on the vision
                               and the rest of the time
                               just

         businesses is like
innovating towards
the solution is




                                          roulette
                                                                baby steps
                       innovating towards
                               consumers is like
                   blackjack
                                       spend an hour on the vision
                               and the rest of the time
                               just

                                     do
         businesses is like
innovating towards
the solution is




                                          roulette
                                                                baby steps
                       innovating towards
                               consumers is like
                   blackjack
                                       spend an hour on the vision
                               and the rest of the time
                               just

                                     do
         businesses is like
                                       it

innovating towards
Tech Feasibility

Market Fit

               Passion




             User Experience
3D EYE TRACKER
STEP1: EMERGING TECH
• Technology  that will effect
 user interfaces:
     Touch screens
 •
     Motion & proximity sensors
 •
     Haptics, light and sound output
 •
     NFC
 •
     Physics modeling
 •
     Camera input and gestures
 •
     Location sensors (eg. GPS, compass)
 •
     Projectors & ultra high res
 •
     Flexible and stereoscopic screens
 •
     Intelligent fabrics
 •
     Biometrics
 •
     Nano materials
 •
STEP2: SIMPLE PROTOTYPE
• Discussionwith potential parters
  of how we could build it.
• Grades:
     Consumer Experience:                      2
          Market Fit:                          2
      Technical Feasibility:                   4
• Next     step:
     Create video concept to see if people will like it.
 •


                                                           Paper prototype
                                                             2009-01-09
STEP3: VIDEO PROTOTYPE
• Video on YouTube with >100k
  views and a lot of traction.
• Grades:
     Consumer Experience:             7
          Market Fit:                 3
      Technical Feasibility:          4
• Next     step:
     [TF] Higher fidelity prototypes
 •


                                          Video on YouTube
                                             2009-02-11
idea#1




         legend
                tech
         biz luv

                  user
4
idea#1
         2   6
             2

                     legend
                            tech
                     biz luv

                              user
4
idea#1
         2   6
             2

                     legend
                            tech
                     biz luv

                              user
4
idea#1
         2   6   two weeks

             2

                             legend
                                    tech
                             biz luv

                                      user
4               4
idea#1
         2             3
             6               7
                 two weeks

             2               7

                                     legend
                                            tech
                                     biz luv

                                              user
4               4
idea#1
         2             3
             6               7
                 two weeks

             2               7

                                     legend
                                            tech
                                     biz luv

                                              user
4               4
idea#1
         2             3
             6               7
                 two weeks       two weeks

             2               7

                                        legend
                                               tech
                                        biz luv

                                                 user
4               4                    8
idea#1
         2             3                5
             6               7                   7
                 two weeks       two weeks

             2               7                    7

                                        legend
                                               tech
                                        biz luv

                                                 user
4               4                    8
idea#1
         2             3                5
             6               7                   7
                 two weeks       two weeks

             2               7                    7

                                        legend
                                               tech
idea#2




                                        biz luv

                                                 user
4               4                    8
idea#1
         2             3                5
             6               7                   7
                 two weeks       two weeks

             2               7                    7

                 7                      legend
                                               tech
         5
idea#2




             3                          biz luv
             6
                                                 user
4               4                    8
idea#1
         2             3                5
             6               7                   7
                 two weeks       two weeks

             2               7                    7

                 7                      legend
                                               tech
         5
idea#2




             3                          biz luv
             6
                                                 user
4               4                    8
idea#1
         2             3                5
             6               7                   7
                 two weeks       two weeks

             2               7                    7

                 7                      legend
                                               tech
         5
idea#2




             3                          biz luv
             6
                                                 user
Our solution
   (not the solution)



                        5.
       4.
    3. iterate weak
             process                       on
                  to                             parts
                                           the


  2. idea champions
     process                                        to test
       for the                                      the idea


1.startup               within the established
                        company
phases
   have different
  characteristics
phases
   have different
  characteristics


                    se
                      ed
phases
   have different
  characteristics


                             se
                                ed
                    pro
                       tot
                          ype
phases
   have different
  characteristics


                                    se
                                      ed
                          pro
                             tot
                                ype
                    inc
                       ub
                         atio
                                n
phases
   have different
  characteristics


                                       se
                                          ed
                           pro
                                 tot
                                    ype
                    inc
                          ub
                            atio
                                  n
                    pro
                       du
                            ct
phases  have different
       characteristics
    and need


leaders
different
                                           se
                                              ed
                               pro
                                     tot
                                        ype
                         inc
                               ub
                                 atio
                                      n
                         pro
                            du
                                ct
phases  have different
       characteristics
    and need


leaders
different
                                           se
                                              ed novator
                               pro              in
                                     tot
                                        ype
                         inc
                               ub
                                 atio
                                      n
                         pro
                            du
                                ct
phases  have different
       characteristics
    and need


leaders
different
                                     se
                                           ed novator
                               pro            in
                                   tot
                                       ype epreneur
                          inc               ntr
                                          e
                              ub
                                 atio
                                      n
                         pro
                             du
                                ct
phases  have different
       characteristics
    and need


leaders
different
                                     se
                                            ed novator
                               pro             in
                                   tot
                                       ype epreneur
                          inc                ntr
                                           e
                              ub
                                 atio
                                      n leader
                         pro
                             du
                                ct
phases  have different
       characteristics
    and need


leaders
different
                                     se
                                            ed novator
                               pro             in
                                   tot
                                       ype epreneur
                          inc                ntr
                                           e
                              ub
                                 atio
                                      n leader
                         pro
                             du              er
                                ctmanag
Our solution
   (not the solution)



          5.
       4. stages        high                      to understand
                        level                     how to treat the idea


    3. iterate weak
             process                        on
                  to                                            points
                                            the


  2. idea champions
     process                                                       to test
       for the                                                     the idea


1.startup                within the established
                         company
no ideaindependent of
but at the end
                         team or quality
    of the day

                  gets anywhere
                   without
                    time love
                             massive of
                                      spent
                                        on it
                       and
Our solution
   (not the solution)



          5.   love               only work with
                                ideas we totally


       4. stages        high                       to understand
                        level                      how to treat the idea


    3. iterate weak
             process                        on
                  to                                             points
                                            the


  2. idea champions
     process                                                        to test
       for the                                                      the idea


1.startup                within the established
                         company
questions?
comments?
coffee?

        hampus@tat.se

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User Driven Innovation For MAH

  • 1. user driven innov ation hampus jakobsson
  • 2. Everybody wants someone else to create their future
  • 3. Innovation creating is and delivering new value customer
  • 4. remember that video radio killed the store
  • 5. inspiration Buxton: Sketching User Experience - Wilmot & Carlson: Innovation: The Five Disciplines... - Christensen & Raynor: Innovator’s Solution - 37 signals: Getting Real (http://gettingreal.37signals.com/toc.php) - Agile Development in general -
  • 6. establ the problems center ished lies in the state of being
  • 7. establ the problems center ished lies in the state of being think about business and entrepreneurs less like corporate people artists and more like
  • 8. .com .edu
  • 9. appliedthe theory .com test ROI short sighted .edu
  • 10. appliedthe theory .com test ROI short sighted re-usable experi acad mental emic .edu research long term
  • 11. Our solution (not the solution) 5. 4. 3. 2. 1.startup within the established company
  • 12.
  • 15. die ideas mostly because there either is
  • 16. die ideas mostly no because there either is
  • 17. die ideas mostly no because there either is one stakeholder
  • 18. die ideas mostly no because there either is one stakeholder driving it
  • 19. die ideas mostly no because there either is one stakeholder driving it or
  • 20. die ideas mostly no because there either is one stakeholder driving it or because there
  • 21. die ideas mostly no because there either is one stakeholder driving it or because there are too
  • 22. die ideas mostly no because there either is one stakeholder driving it or because there many are too
  • 23. die ideas mostly no because there either is one stakeholder driving it or because there many are too but most of all
  • 24. die ideas mostly no because there either is one stakeholder driving it or because there many are too but most of all because the person
  • 25. die ideas mostly no because there either is one stakeholder driving it or because there many are too but most of all because the person driving the idea
  • 26. die ideas mostly no because there either is one stakeholder driving it or because there many are too but most of all because the person driving the idea don’t
  • 27. die ideas mostly no because there either is one stakeholder driving it or because there many are too but most of all because the person driving the idea don’t believe
  • 28. die ideas mostly no because there either is one stakeholder driving it or because there many are too but most of all because the person driving the idea don’t believe in it, or management
  • 29. die ideas mostly no because there either is one stakeholder driving it or because there many are too but most of all because the person driving the idea don’t believe in it, or management don’t
  • 30. die ideas mostly no because there either is one stakeholder driving it or because there many are too but most of all because the person driving the idea don’t believe in it, or management believe don’t
  • 31. die ideas mostly no because there either is one stakeholder driving it or because there many are too but most of all because the person driving the idea don’t believe in it, or management believe don’t in him or her.
  • 32. Our solution (not the solution) 5. 4. 3. 2. idea champions process to test for the the idea 1.startup within the established company
  • 33.
  • 36. blackjack businesses is like innovating towards
  • 37. innovating towards blackjack businesses is like innovating towards
  • 38. innovating towards consumers is like blackjack businesses is like innovating towards
  • 39. roulette innovating towards consumers is like blackjack businesses is like innovating towards
  • 40. the solution is roulette innovating towards consumers is like blackjack businesses is like innovating towards
  • 41. the solution is roulette baby steps innovating towards consumers is like blackjack businesses is like innovating towards
  • 42. the solution is roulette baby steps innovating towards consumers is like blackjack spend an hour on the vision businesses is like innovating towards
  • 43. the solution is roulette baby steps innovating towards consumers is like blackjack spend an hour on the vision and the rest of the time businesses is like innovating towards
  • 44. the solution is roulette baby steps innovating towards consumers is like blackjack spend an hour on the vision and the rest of the time just businesses is like innovating towards
  • 45. the solution is roulette baby steps innovating towards consumers is like blackjack spend an hour on the vision and the rest of the time just do businesses is like innovating towards
  • 46. the solution is roulette baby steps innovating towards consumers is like blackjack spend an hour on the vision and the rest of the time just do businesses is like it innovating towards
  • 47. Tech Feasibility Market Fit Passion User Experience
  • 49. STEP1: EMERGING TECH • Technology that will effect user interfaces: Touch screens • Motion & proximity sensors • Haptics, light and sound output • NFC • Physics modeling • Camera input and gestures • Location sensors (eg. GPS, compass) • Projectors & ultra high res • Flexible and stereoscopic screens • Intelligent fabrics • Biometrics • Nano materials •
  • 50. STEP2: SIMPLE PROTOTYPE • Discussionwith potential parters of how we could build it. • Grades: Consumer Experience: 2 Market Fit: 2 Technical Feasibility: 4 • Next step: Create video concept to see if people will like it. • Paper prototype 2009-01-09
  • 51. STEP3: VIDEO PROTOTYPE • Video on YouTube with >100k views and a lot of traction. • Grades: Consumer Experience: 7 Market Fit: 3 Technical Feasibility: 4 • Next step: [TF] Higher fidelity prototypes • Video on YouTube 2009-02-11
  • 52. idea#1 legend tech biz luv user
  • 53. 4 idea#1 2 6 2 legend tech biz luv user
  • 54. 4 idea#1 2 6 2 legend tech biz luv user
  • 55. 4 idea#1 2 6 two weeks 2 legend tech biz luv user
  • 56. 4 4 idea#1 2 3 6 7 two weeks 2 7 legend tech biz luv user
  • 57. 4 4 idea#1 2 3 6 7 two weeks 2 7 legend tech biz luv user
  • 58. 4 4 idea#1 2 3 6 7 two weeks two weeks 2 7 legend tech biz luv user
  • 59. 4 4 8 idea#1 2 3 5 6 7 7 two weeks two weeks 2 7 7 legend tech biz luv user
  • 60. 4 4 8 idea#1 2 3 5 6 7 7 two weeks two weeks 2 7 7 legend tech idea#2 biz luv user
  • 61. 4 4 8 idea#1 2 3 5 6 7 7 two weeks two weeks 2 7 7 7 legend tech 5 idea#2 3 biz luv 6 user
  • 62. 4 4 8 idea#1 2 3 5 6 7 7 two weeks two weeks 2 7 7 7 legend tech 5 idea#2 3 biz luv 6 user
  • 63. 4 4 8 idea#1 2 3 5 6 7 7 two weeks two weeks 2 7 7 7 legend tech 5 idea#2 3 biz luv 6 user
  • 64. Our solution (not the solution) 5. 4. 3. iterate weak process on to parts the 2. idea champions process to test for the the idea 1.startup within the established company
  • 65. phases have different characteristics
  • 66. phases have different characteristics se ed
  • 67. phases have different characteristics se ed pro tot ype
  • 68. phases have different characteristics se ed pro tot ype inc ub atio n
  • 69. phases have different characteristics se ed pro tot ype inc ub atio n pro du ct
  • 70. phases have different characteristics and need leaders different se ed pro tot ype inc ub atio n pro du ct
  • 71. phases have different characteristics and need leaders different se ed novator pro in tot ype inc ub atio n pro du ct
  • 72. phases have different characteristics and need leaders different se ed novator pro in tot ype epreneur inc ntr e ub atio n pro du ct
  • 73. phases have different characteristics and need leaders different se ed novator pro in tot ype epreneur inc ntr e ub atio n leader pro du ct
  • 74. phases have different characteristics and need leaders different se ed novator pro in tot ype epreneur inc ntr e ub atio n leader pro du er ctmanag
  • 75. Our solution (not the solution) 5. 4. stages high to understand level how to treat the idea 3. iterate weak process on to points the 2. idea champions process to test for the the idea 1.startup within the established company
  • 76. no ideaindependent of but at the end team or quality of the day gets anywhere without time love massive of spent on it and
  • 77. Our solution (not the solution) 5. love only work with ideas we totally 4. stages high to understand level how to treat the idea 3. iterate weak process on to points the 2. idea champions process to test for the the idea 1.startup within the established company

Editor's Notes