Usability Testing for Beginners
Tijana Tasich, Digital Consultant and Strategy, Digitelling Agency (UK)
Presented on Monday 6 June 2016 at We Are Museums Bucharest
Museums as New Incubators - We Are Museums at Viva TechnologyWeAreMuseums
Museums have become territories for innovative technologies as they host incubators, startups and artists which induces new uses and behaviours towards art and history . Museums are creative hubs for people, here are a few examples!
Folklore Museums of today: Make them Come Alive! - Victoria Pervizou, Histori...WeAreMuseums
Folklore Museums of today: Make them Come Alive!
Victoria Pervizou, Cultural Manager, Historical and Folklore Museum of Nikiti (GR)
Presented on Tuesday 7 June 2016 at We Are Museums Bucharest (RO)
Digital transformation, presentation at We Are Museums June 5 2014Kajsa Hartig
Digital transformation is necessary to cope with new challenges for museums in a digital world. This presentation adresses the challenges and ways forward to make the digital tranformation as efficient as possible.
Museums as New Incubators - We Are Museums at Viva TechnologyWeAreMuseums
Museums have become territories for innovative technologies as they host incubators, startups and artists which induces new uses and behaviours towards art and history . Museums are creative hubs for people, here are a few examples!
Folklore Museums of today: Make them Come Alive! - Victoria Pervizou, Histori...WeAreMuseums
Folklore Museums of today: Make them Come Alive!
Victoria Pervizou, Cultural Manager, Historical and Folklore Museum of Nikiti (GR)
Presented on Tuesday 7 June 2016 at We Are Museums Bucharest (RO)
Digital transformation, presentation at We Are Museums June 5 2014Kajsa Hartig
Digital transformation is necessary to cope with new challenges for museums in a digital world. This presentation adresses the challenges and ways forward to make the digital tranformation as efficient as possible.
Learn how to use prototyping and usability testing as a means to validate proposed functionality and designs before you invest in development. SOMETIMES there is a huge disconnect between the people who make a product and the people who use it. Usability testing is vital to uncovering the areas where these disconnects happen. In this symposium you will learn the steps to conduct a successful usability test. This includes tips and real life examples on how to plan the tests, recruit users, facilitate the sessions, analyze the data, and communicate the results.
Users are Losers! They’ll Like Whatever we Make! and Other Fallacies.Carol Smith
Presented at CodeMash 2013.
If this sounds familiar it is time to make big changes or look for a new job. Failing your users will only end badly. In this session we look at the assumptions that are all-too-often made about users, usability and the User Experience (UX). In response to each of these misguided statements Carol will provide a quick method you can conduct with little or no resources to debunk these myths.
Intro talk on lean unmoderated user testing given at General Assembly, Los Angeles in spring 2013. Covers basics, benefits & limitations, when to test, what to test, and a case study.
Advocating for usability: When, why, and how to improve user experiencesSarah Joy Arnold
This webinar will include a short description of why user experience matters, an exploration of when, why and how to do surveys, interviews and usability testing, and conclude with a discussion on how to be an advocate for users at your library.
Faster Usability Testing in an Agile World presented at Agile2011Carol Smith
The sheer speed of an Agile project can be frightening to even the most experienced UX practitioner. This talk covers testing in short, quick, repetitive sessions, without sacrificing quality. The presentation covers strategies and techniques that can be used for speeding up traditional usability testing, on-site, remote and Rapid Iterative Testing and Evaluation (RITE) methods. Topics from planning through analysis, and ways to provide useful and usable recommendations to the team will be covered.
Usability testing (or user testing) involves measuring the ease with which users can complete common tasks on your website. The results of the analysis are a huge eye-opener and their implementation often leads to:
Increased sales and task completion and a high rate of return site visitors
A greatly improved understanding of your customers’ needs
A significant reduction in call centre enquiries
A much more user-focused in-house development team Source: http://www.wbcsoftwarelab.com/wbcblog/read-basics-of-usability-testing
Product Development with Spotify's Product ManagerProduct School
Companies treat the role of product management differently. Miles Davis, Product Manager at Spotify, shared how they articulate the product development process at Spotify and the role and expectations of a PM.
Designing user experience (ux) for digital productsVijay Morampudi
User experience design isn’t just moving pixels; it’s much bigger than solely the user interface (UI). You should start considering the entire customer experience: the full life-cycle of your customer’s experience across every channel, digital and non-digital. Evaluate every touch point, and redesign each one as necessary to meet your customer’s needs. The theme of this talk is how to define User Experience (UX) for digital products
Key takeaways
• Applying Design Thinking to UX
• From touch points to end-to-end experiences
• User research and Analytics to identify Personas and pain points
• Journey mapping
• Wireframing from lo-fi to hi-fi
• Usability and A/B testing
Filip Healy (Threesixty Reality): Making Immersive Tech More UsableAugmentedWorldExpo
A talk from the Design Track at AWE EU 2018 - the World's #1 XR Conference & Expo in Munich, Germany 18 -19, October, 2018.
Filip Healy (Threesixty Reality): Making immersive tech more usable: Involving target users in your design process
Understanding user needs, design research and usability testing are common practice today for most digital products. It's rare for a mobile app or website from any serious company to go live without some degree of testing with users.
The benefits of involving users in the design process are well known to UX professionals and digital product managers: improved usability, reduced dropouts, optimised conversion rates, higher engagement and better user advocacy.
In this talk I'll discuss how this applies to immersive tech and why it's more important than ever to understand actual user behaviour and develop new interaction paradigms that deliver on the potential of VR and AR platforms. I'll talk through the process of running studies with users, when to test the design, how to set things up and what data to focus on in order to get the most benefit from testing with users. What can we learn from this type of research and why is it important for ensuring the success of our product?
http://AugmentedWorldExpo.com
Towards a Continuous UX Improvement Model (UX Camp DC, 01.03.2014)Jeffrey Ryan Pass
This presentation describes the importance and benefits of a continuous improvement approach, explains the core activities of a tested UX optimization lifecycle, explores some of the business and professional-development opportunities around optimization, and identifies key roles, metrics, tools, and trainings that play into continuous improvement. It will also considers how to propagate a culture of continuous improvement while spreading the gospel of usability and information design.
Learn how to use prototyping and usability testing as a means to validate proposed functionality and designs before you invest in development. SOMETIMES there is a huge disconnect between the people who make a product and the people who use it. Usability testing is vital to uncovering the areas where these disconnects happen. In this symposium you will learn the steps to conduct a successful usability test. This includes tips and real life examples on how to plan the tests, recruit users, facilitate the sessions, analyze the data, and communicate the results.
Users are Losers! They’ll Like Whatever we Make! and Other Fallacies.Carol Smith
Presented at CodeMash 2013.
If this sounds familiar it is time to make big changes or look for a new job. Failing your users will only end badly. In this session we look at the assumptions that are all-too-often made about users, usability and the User Experience (UX). In response to each of these misguided statements Carol will provide a quick method you can conduct with little or no resources to debunk these myths.
Intro talk on lean unmoderated user testing given at General Assembly, Los Angeles in spring 2013. Covers basics, benefits & limitations, when to test, what to test, and a case study.
Advocating for usability: When, why, and how to improve user experiencesSarah Joy Arnold
This webinar will include a short description of why user experience matters, an exploration of when, why and how to do surveys, interviews and usability testing, and conclude with a discussion on how to be an advocate for users at your library.
Faster Usability Testing in an Agile World presented at Agile2011Carol Smith
The sheer speed of an Agile project can be frightening to even the most experienced UX practitioner. This talk covers testing in short, quick, repetitive sessions, without sacrificing quality. The presentation covers strategies and techniques that can be used for speeding up traditional usability testing, on-site, remote and Rapid Iterative Testing and Evaluation (RITE) methods. Topics from planning through analysis, and ways to provide useful and usable recommendations to the team will be covered.
Usability testing (or user testing) involves measuring the ease with which users can complete common tasks on your website. The results of the analysis are a huge eye-opener and their implementation often leads to:
Increased sales and task completion and a high rate of return site visitors
A greatly improved understanding of your customers’ needs
A significant reduction in call centre enquiries
A much more user-focused in-house development team Source: http://www.wbcsoftwarelab.com/wbcblog/read-basics-of-usability-testing
Product Development with Spotify's Product ManagerProduct School
Companies treat the role of product management differently. Miles Davis, Product Manager at Spotify, shared how they articulate the product development process at Spotify and the role and expectations of a PM.
Designing user experience (ux) for digital productsVijay Morampudi
User experience design isn’t just moving pixels; it’s much bigger than solely the user interface (UI). You should start considering the entire customer experience: the full life-cycle of your customer’s experience across every channel, digital and non-digital. Evaluate every touch point, and redesign each one as necessary to meet your customer’s needs. The theme of this talk is how to define User Experience (UX) for digital products
Key takeaways
• Applying Design Thinking to UX
• From touch points to end-to-end experiences
• User research and Analytics to identify Personas and pain points
• Journey mapping
• Wireframing from lo-fi to hi-fi
• Usability and A/B testing
Filip Healy (Threesixty Reality): Making Immersive Tech More UsableAugmentedWorldExpo
A talk from the Design Track at AWE EU 2018 - the World's #1 XR Conference & Expo in Munich, Germany 18 -19, October, 2018.
Filip Healy (Threesixty Reality): Making immersive tech more usable: Involving target users in your design process
Understanding user needs, design research and usability testing are common practice today for most digital products. It's rare for a mobile app or website from any serious company to go live without some degree of testing with users.
The benefits of involving users in the design process are well known to UX professionals and digital product managers: improved usability, reduced dropouts, optimised conversion rates, higher engagement and better user advocacy.
In this talk I'll discuss how this applies to immersive tech and why it's more important than ever to understand actual user behaviour and develop new interaction paradigms that deliver on the potential of VR and AR platforms. I'll talk through the process of running studies with users, when to test the design, how to set things up and what data to focus on in order to get the most benefit from testing with users. What can we learn from this type of research and why is it important for ensuring the success of our product?
http://AugmentedWorldExpo.com
Towards a Continuous UX Improvement Model (UX Camp DC, 01.03.2014)Jeffrey Ryan Pass
This presentation describes the importance and benefits of a continuous improvement approach, explains the core activities of a tested UX optimization lifecycle, explores some of the business and professional-development opportunities around optimization, and identifies key roles, metrics, tools, and trainings that play into continuous improvement. It will also considers how to propagate a culture of continuous improvement while spreading the gospel of usability and information design.
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6. RESEARCH AND
EVALUATION METHODS
Qualitative
In-depth interviews
Focus groups
Observations
User feedback&comments
Usability testing
Quantitative
Third-party database
Internal systems’ database
Surveys
Web analytics
Heatmaps
AB testing
Photo credit: Tiana Tasich
7. RESEARCH AND
EVALUATION METHODS
Qualitative
In-depth interviews
Focus groups
Observations
User feedback&comments
Usability testing
Quantitative
Third-party database
Internal systems’ database
Surveys
Web analytics
Heatmaps
AB testing
Photo credit: Tiana Tasich
8. “Usability testing is a method for
assessing usability of user interfaces
with real users.
WHAT IS USABILITY TESTING?
9. “Usability testing is a method for
assessing usability of user interfaces
with real users.
WHAT IS USABILITY TESTING?
10. “Usability is a quality attribute relating to how easy
something is to use. More specifically, it refers to how
quickly people can learn to use something, how efficient
they are while using it, how memorable it is, how error-
prone it is, and how much users like using it.
If people can't or won't use a feature, it might as well not
exist.
-Nielsen, J. & Loranger, H. (2006) Prioritizing Web Usability
WHAT IS USABILITY?
11. “Usability testing is a method for
assessing usability of user interfaces
with real users.
WHAT IS USABILITY TESTING?
12. TEST WITH REAL USERS
Photo credit: Flickr mitinteractivetechdesign CC
13. “Usability testing is a method for
assessing usability of user interfaces
with real users.
WHAT IS USABILITY TESTING?
16. “Usability testing is a method for
assessing usability of user interfaces
with real users.
WHAT IS USABILITY TESTING?
17. Define target users
Write a research brief
(Choose a usability expert)
Plan the sessions and user tasks
Get the prototype/product ready
Conduct testing sessions
Analyse findings
Prioritise and make changes to
the interface
Do it all over again
USABILITY TESTING:
TO-DO LIST
18. Define target users
Write a research brief
(Choose a usability expert)
Plan the sessions and user tasks
Get the prototype/product ready
Conduct testing sessions
Analyse findings
Prioritise and make changes to
the interface
Do it all over again
USABILITY TESTING:
TO-DO LIST
Photo credit: Tiana Tasich
20. Define target users
Write a research brief
(Choose a usability expert)
Plan the sessions and user tasks
Get the prototype/product ready
Conduct testing sessions
Analyse findings
Prioritise and make changes to
the interface
Do it all over again
USABILITY TESTING:
TO-DO LIST
➤ Purpose
➤ Objectives
➤ Target users
➤ Suggested user goals and tasks
➤ Timings
➤ Budget
➤ Any dependencies
21. USABILITY TESTING:
TO-DO LIST
Define target users
Write a research brief
(Choose a usability expert)
Plan the sessions and user tasks
Get the prototype/product ready
Conduct testing sessions
Analyse findings
Prioritise and make changes to
the interface
Do it all over again
Photo credit: Tiana Tasich
23. USABILITY TESTING:
TO-DO LIST
Define target users
Write a research brief
(Choose a usability expert)
Plan the sessions and user tasks
Get the prototype/product ready
Conduct testing sessions
Analyse findings
Prioritise and make changes to
the interface
Do it all over again
➤ Information architecture and taxonomy
➤ Findability: search ability and
browseability
➤ Specific functions and journeys: media
slideshows, video players, user login
journeys…
➤ Design layouts
24. Define target users
Write a research brief
(Choose a usability expert)
Plan the sessions and user tasks
Get the prototype/product ready
Conduct testing sessions
Analyse findings
Prioritise and make changes to
the interface
Do it all over again
USABILITY TESTING:
TO-DO LIST
A screenshot of a Tate’s website prototype
25. Define target users
Write a research brief
(Choose a usability expert)
Plan the sessions and user tasks
Get the prototype/product ready
Conduct testing sessions
Analyse findings
Prioritise and make changes to
the interface
Do it all over again
USABILITY TESTING:
TO-DO LIST
Photo credit: Tiana Tasich
26. Photo credit: Tiana Tasich
USABILITY TESTING:
TO-DO LIST
Define target users
Write a research brief
(Choose a usability expert)
Plan the sessions and user tasks
Get the prototype/product ready
Conduct testing sessions
Analyse findings
Prioritise and make changes to
the interface
Do it all over again
27. Photo credit: Tiana Tasich
Define target users
Write a research brief
(Choose a usability expert)
Plan the sessions and user
tasks
Get the prototype/product
ready
Conduct testing sessions
Analyse findings
Prioritise and make changes
to the interface
Do it all over again
USABILITY TESTING:
TO-DO LIST
Photo credit: Tiana Tasich
28. Photo credit: Tiana Tasich
Define target users
Write a research brief
(Choose a usability expert)
Plan the sessions and user tasks
Get the prototype/product ready
Conduct testing sessions
Analyse findings
Prioritise and make changes to
the interface
Do it all over again
USABILITY TESTING:
TO-DO LIST
Photo credit: Eerika Omyale
29. “Watch what they do and how they
interact not just what they say!
30. DON’T MAKE IT PERFECT
DON’T MAKE EXCUSES
HAVE SHORT-TERM ACHIEVABLE
GOALS
GO FOR IT
31. THANK YOU
Get in touch:
Tiana Tasich, digitelling.agency
tiana@digitelling.agency
@teengily
Photo credit: Tiana Tasich