1. SHARON C. SMITH
11116 Kempsford Drive, Charlotte, North Carolina, 28262
(704) 953-7043 MSSCS18@yahoo.com
PROFESSIONAL SUMMARY
To transfer several years of mortgage underwriting, customer services and banking expertise
gained during in a financial corporate setting to a managerial level position for an established
company.
KEY COMPETENCIES
Leadership Management Detail Oriented and Strong Logical Skills
Excellent Verbal/Witten Communication Ability to work under pressure and deadlines
Proficient in MS Word and finance software Quick Learner with aptitude to work without supervision
PROFESSIONAL EXPERIENCE
Foreclosure Mediation Underwriter II, 2012- 2014
Wells Fargo, Fort Mill, South Carolina
 Verify and examine information and accuracy on financial packages for mortgagers that are in
default and active foreclosure.
 Create a History Template- gather all of the data from the point of that file entering loss
mitigation.
 Attend telephonic mediation calls, which consist of working with counsel for both, Wells Fargo
and the mortgager to discussing the best alternatives and resolutions.
 Required to make ten day and three day calls to the attorney for any updates or documents
received from the mortgager prior to the scheduled telephonic mediation cal.
 Special projects, training, floor meetings, & conduct team meetings.
 Attained my C Delegation Certification, as well as, Underwriter I for Fannie Mae, VA, and
Freddie Mac as well as Bank & Private investors.
 Respond within 24 hours to all calls Internal & External as well as emails.
 Daily administrative tasks.
Loss Mitigation Negotiator/Specialist, 1999 - 2011
Wells Fargo, Fort Mill, South Carolina
 Provide assistance to homeowners, attorneys, investors, MI companies, Title Companies
and clients pursing alternatives to foreclosure.
 Evaluate and determine appropriate options based on financial information received.
 Process required financial obligations, ensuring that Wells Fargo & Company were within
investor guidelines.
 Compliance with Wells Fargo investors and legal guidelines.
 Monitor accounts for escrow and verify analysis completed.
 Monitor, verify & process wire transfers received with explanation for internal & external
clients.

2. Resume of Sharon C. Smith (Cont.)
Page 2 of 2
Consumer Loan Processor/Teller Supervisor, 1984 - 1999
South Trust Bank, Charlotte, North Carolina
 Assist clients and employees on behalf of the company.
 Troubleshooting issues.
 Supervising tellers in everyday processing of handling client accounts and monetary
transactions.
 Completing monthly audits.
 In charge when branch manager was out of office.
 Consumer Loan Processor/Underwriter, handling loan applications for personal home
loans, car loans, credit cards, home equity and signature loans.
 Process and underwrite application for approval or denial.
 Assuring the clients meet the Fair Lending Act Guidelines set forth.
 Maintained daily records of operations
Credit Analyst for collections.
EDUCATION & TRAINING
Johnson C Smith University Charlotte, NC- Business Finance & Management, 1978 - 1979
Central Piedmont Community College, Charlotte, NC - Secretarial Science, 1980 - 1983
Computer Software/Systems:
Microsoft Office, Excel, Power Point (Functional), Microsoft Outlook, Vendorscape, Fidelity,
ERLM and other mortgage software package.
REFERENCES
Available upon request.