Xolile Nicholas Gocini is seeking a new position and has provided his resume. He has over 10 years of experience in IT consulting, support, and project management. His most recent role was as an IT Technical Project Manager from 2014 to present where he managed several large projects including domain migrations, VPN deployments, operating system upgrades, and an Office 365 deployment. He has strong communication, technical, and project management skills as well as ITIL and PRINCE2 certifications.
Quinto Horacio Flaco (en latín Quintus Horatius Flaccus) (Venusia, hoy Venosa, Basilicata, 8 de diciembre de 65 a. C. – Roma, 27 de noviembre de 8 a. C.), fue el principal poeta lírico y satírico en lengua latina.
Fue un poeta reflexivo, que expresa aquello que desea con una perfección casi absoluta. Los principales temas que trata en su poesía son el elogio de una vida retirada («beatus ille») y la invitación de gozar de la juventud («carpe diem»), temas retomados posteriormente por poetas españoles como Garcilaso de la Vega y Fray Luis de León. Escribió, además, epístolas (cartas), las últimas de las cuales, dirigida «A los Pisones», es conocida como Arte poética.
1. Address: 12 Gazania Street
MontClaire
Mitchelsplain
7585
Xolile Nicholas Gocini
ID: 8212095642081
Cell: + 27 78 626 0985
Office: 021 940 6220
Email: ngocini1214@gmail.com
Key Strengths & Skills
• Communication - Highly effective communicator; articulate; work well with diverse groups of
people at all levels of the organisation, primarily interfacing with senior engineers/managers and
manage external vendors.
• Knowledge – Technical, Service Delivery, Service Management. Creative and innovative in finding
ways of improving processes; driven by setting and attaining goals; tenacity to take risks that
have been carefully quantified.
• Skills – Strategic and Operational, Leadership, Flexibility, Problem Solving Abilities, Follow-up
and Follow-through, Customer Service Orientation and Project Management.
• Attributes – High Work Ethic, Quality Orientation, Good Judgement, Integrity, Honesty &
Empathy, Innovation, Initiative and Attention to Detail.
• Motivation - Highly self motivated and determined; energised by continuous learning.
• Team Player & Lead - Confident and comfortable with people; responsive; capable of building
strong professional relationships. Ascertiveness,operational leadership,motivating and coaching.
Professional IT Experience
Jan 2006 – Jun 2014 Snr. Support Engineer
(IT Consulting/Installation/Support/Project Coordinator & Implementation)
•
Position: The function is a combination of Service level management, new request
management, technical support services and remote, on-site desktop support &
Technical Project Management.
Organisation: Metropolitan - Group technology Services (ITS) Cape Town
Responsibilities
• Consult on all IT hardware and software end user requests for the regional branches & international
branches.
• Provide first line support on all calls logged via the incident logging system
• Provide second line support to external end user support vendor
• 3rd
level Support liaison and with external vendors.
• Prepare hardware devices for installation.
• Any Other IT adhoc tasks when required
• Participate in desktop projects or rollouts that impact the remote locations – These could also include
initiatives relating to service improvement or smarter ways of working.
• Co-ordinate/Manage Project tasks under the project management methodologies and hierarchy.
• Assist junior engineers with second line support issues, training and coaching needs.
2. • Remote visits to major nodes undergoing infrastructure changes. Ensured that successful
migrations and upgrades on the workstations environment were operational after migration.
• Country visits to third party vendor technicians to conduct training courses on the
metropolitan environment and infrastructure.
• Installation and configuration of mobile devices, (i.e. iPads,mobile phones and all
TEBLET Pc’s)
• Installation and configuration of Multifunctional Devices.
July 2014 – Present
Job Title: IT Technical Project Manager
List of Project Completed:
Domain User Migration (Merging both domains from Momentum & Metropolitan)
Details:
o Plan – migrated 6000 user national to new domain
o Managed the plan, communication, budget, and delivery of entire project lifecycle
VPN CheckPoint Mobile Application Deployment (deploy CPN Checkpoint
client to all notebooks nationally)
Details:
o Plan – deploy vpn client to all notebooks across MMI
o Managed the Plan, Communication, Resources, and delivery of entire project
lifecycle.
Windows XP to Windows 7 Upgrade and Devices (upgrade Win_XP OS to
Win_7, PC Replenish)
Details:
o Plan – to migrate 2000 PC’s from Win_XP to Win_7 environment nationally across MMI
Holdings
o Managed the Cost, Plan, Communication, Resources, Risks, Time and delivery of
entire project lifecycle.
Password Management & Group Policy
Details:
o To enforce Password Complexity Policy across MMI Domain users nationally and
internationally
o Deploy Self-Service Password Reset Web and Mobile App Tool to end-users
o Deploy Self-Service Password Reset desktop client to end-users
Responsibilities:
o Planning
3. o Costing
o Risk
o Communication, Marketing and Campaigning
o Deployment
o Support/Remediation Measures after deployment
o Post Communication
o Reporting
MS Office 365 Deployment (Currently running till end of Y2016)
Career and Education history
Course /Education Institution Year
ITIL v3 Polestar ITSM
Simulation
Pink Elephant 2010
ITIL V.3 Foundation
Certification
Foster Milliar 2014
Customer Service Skills
Bytes Technology 2007
PRINCE 2 Certified
TORQUE IT 2016
IT Diploma
College of Cape Town 2005
CCNA
College of Cape Town 2005
IT Essentials 1& 2 College of Cape Town 2005
ICDL a&B College of Cape Town 2005
Java Programing
Fundamentals
College of Cape Town 2005
MS Windows 7 Configuration
Data Centrix 2009
Matric
Thembelihle Snr Sec
School
2001
Achievements
Awards
Received award for best performing student in Information Technology at the College of Cape Town .
Received performance and commitments awards through my experience within Metropolitan.
Received Silver award for ITS Best of the Best in Performance & Values in year 2012.
References
Mrs. Kashiefa Hendricks –Site Manager at MMI Holdings Metropolitan Life Limited
Telephone: 021 940 5307 Cell 0718566237
E-mail: kashiefa.hendricks@mmiholdings.co.za
4. Mr. Shaun McNaulty – Programme Manager
MMI Holdings
Telephone: 0219173054 Cell: 0724147835
Email: shaun.mcnulty@mmiholdings.co.za
Mr Bernard Mndala – Desktop Team Leader: IT Services Metropolitan Life Limited
Telephone: 021 940 6613 Cell: 0732994342
E-mail: bmndala@metropolitan.co.za
Mr. Deon David Thomas- IT National Manager at MMI Holdings Metropolitan Life Limited
Cell: 0828714749
E-mail: Deon.Thomas@mmiholdings.co.za