Derrick Martins has over 15 years of experience in shipping and hospitality industries. He currently works as a Food and Beverage Supervisor at Holiday Inn in North Acton, where his responsibilities include customer service, staff management, inventory control, and event planning. Martins has strong leadership, communication, and time management skills. He speaks English, Hindi, Konkani, and Indonesian and has experience working in cargo operations and as a food and beverage controller.

1. DERRICK FILANDRO MARTINS
Tel.No- 07736838373
Address- 144 Vivian Avenue, Wembley, Middlesex HA9 6RR
Email:derrick.martins76@yahoo.com
Personal Summary
With more than 15 years of experience in the Shipping & hospitality industry, I can say that I
have developed excellent customer service, leadership and timekeeping skills. Most of the
skills that I developed in the shipping industry were transferable which did help me in my
hospitality career. As a supervisor I have proved that I am able to deliver excellent level of
professional and friendly service to all guests. Planning and organising events has always
been a part of my schedule. During the course of time I have learnt to deal with strict
schedules and tight deadlines. I am capable of working on my own initiative and as part of a
team whenever required thus ensuring that all tasks are completed effectively and
efficiently. Additionally, good communication skills have helped me develop excellent work
relationships this has enabled my team to meet targets and provide excellent service.
Key Skills and Strengths
● Commitment for service improvement
● Time management, including: punctuality, meeting deadlines, prioritising tasks
● ICT skills
● Customer-focused in defining quality and establishing priorities
● leadership skills
● Management skills
● Ability to make decision and take responsibility
● Result Oriented.
● Strong oral and written communication skills.
● Adaptability
Employment Details
Currently working at Holiday Inn based in North Acton as Food and Beverage Supervisor
since 2013.
Responsibilities:
● consistent delivery of superior customer service
● Hold staff meetings, briefings and training
● Reviewing payroll and invoices
● Responsible for weekly rota

2. ● ensuring effective stock rotation and maintaining stock levels
● following procedures for food and beverage controls at all times
● need to comply with statutory and company requirements for Health and Safety, Food
Safety, Risk to implement action on Hygiene Audits.
● planning and directing events.
● supervising restaurant, banquets and in room dining
● promoting (HolidayInn) through Facebook, Twitter, Trip Advisor and private sites
● maximise opportunities for departmental sales and profit
From 2004 until 2013 I have worked in the shipping industry as a Cargo Officer.
Responsibilities:
● Carried out briefings
● Delegate tasks
● Provide weekly reports
● Carry out risk assessment on a monthly basis
Since 1998 until 2004 I worked as a Food and Beverage Controller for Ramada Caravela
Beach Resort in Goa.
Responsibilities:
● Inventory & stock taking & checking.
● Daily Report preparation.
● Maintaining bar stock
Whilst I was in Goa I actively took part in charity and cooking events.
Academic Details
I have successfully completed the following:
● GCSE equivalent -Goa Board of Secondary Education, March 1989
● A levels in commerce –Rosary higher secondary school, March 1990
I am able to speak English, Hindi, Konkani and Indonesian fluently.
Technical Skills
MS Office 2010 - Proficient with MS Excel and MS Word 2010 Applications

3. Interest and Hobbies
During my spare time I prefer reading books to help me enhance my vocabulary. I also enjoy
learning new languages and about various cultures. Cooking has always been one of my
favourite hobbies. Moreover, I enjoy spending time with my family and friends.
References
Raj Singh - Operational manager at Mercure Hotel
Phone no. 07982618216
Ashish Patel - Night manager at mercure hotel
Phone no: 07830636632