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14th IACEE World Conference on 
Continuing Engineering Education 
14th IACEE World Conference 
Hosted at Stanford University June 24 – 27, 2014 
Fund Raising 2.0: new boundaries for 
University Lifelong Learning 
Patricio MONTESINOS pmontesi@cfp.upv.es Universidad Politécnica de VALENCIA, SPAIN
© CFP- Universidad Politécnica de Valencia 
www.cfp.upv.es 
Where do I come from? 
| 3 CENTRO FORMACIÓN POSTGRADO 
Vicerrectorado de Investigación y Postgrado
© CFP- Universidad Politécnica de Valencia 
www.cfp.upv.es 
| 4 CENTRO FORMACIÓN POSTGRADO 
Vicerrectorado de Investigación y Postgrado 
Location
© CFP- Universidad Politécnica de Valencia 
Founded 2.000.-years 
www.cfp.upv.es 
PAELLA of VALENCIA 
| 5 CENTRO FORMACIÓN POSTGRADO 
Vicerrectorado de Investigación y Postgrado 
Population 5.500.000.- 
First University 1.498 DC 
HTohsCte io tCyf i toPhyfa e oATl Oaf3Chr cA3liteedtsnry btao dtshoefn aAwadmlncmn lhSudecs iSrieciccniaec’enss cCeusp 
Universidad POLITECNICA de VALENCIA 
Nº Univ.Students 120.000.- 
Nº Universities 7 (5+2) 
Spanish GPB 10% 
Spanish exportation 20 % 
Technology based SME 65 %
© CFP- Universidad Politécnica de Valencia 
Universidad Politécnica de VALENCIA, some figures 
www.cfp.upv.es 
| 6 CENTRO FORMACIÓN POSTGRADO 
Vicerrectorado de Investigación y Postgrado
© Patricio MONTESINOS - CFP- Universidad Politécnica de Valencia 
UPV Global INDICATORS for Lifelong Learning 
www.cfp.upv.es 
2011 
2012 
2013 
| 7 CENTRO FORMACIÓN POSTGRADO 
Vicerrectorado de Investigación y Postgrado 
Number of CE activities 
Participants 
Global INCOMES in CE Centre 
Workshops/ Conferences 
Contracts for “taylor made” 
2010 
2.100 
68.000 / 46.365 
8,7 MIO € 
135/ 22 
154 
1.900 
62.000 / 42.122 
8,1 MIO € 
137/ 38 
149 
1.950 
42.000 / 35.000 
8,3 MIO € 
165/ 36 
182 
1.956 
54.000 / 36.000 
8,4 MIO € 
225/ 31 
212
© CFP- Universidad Politécnica de Valencia 
Universities Management Models (III /III) 
Universidad Senior 
www.cfp.upv.es 
Departaments Conventional 
International Cooperation 
| 8 CENTRO FORMACIÓN POSTGRADO 
Vicerrectorado de Investigación y Postgrado 
Facultades 
University 
Society 
Strategical 
Units 
© Fco. Solé Parellada, UPC, Spain 
BINDING 
Units 
Inner Units High 
Growing 
Virtual University 
Technology Transfer Centre 
Continuing Education Centre 
Information Area Spin Off Centre 
Employment Agency 
Research Centres Research Institutes 
Academical Interchange 
Language Service 
结合
© CFP- Universidad Politécnica de Valencia 
University 3rd mission (Cont.) 
www.cfp.upv.es 
SCIENTIFIC Environment 
| 9 CENTRO FORMACIÓN POSTGRADO 
Vicerrectorado de Investigación y Postgrado 
INDUSTRIAL 
Environment 
FINANCE 
Environment 
TECNOLOGICAL Environment 
: BINDING UNITS 
Employment 
Bureau 
& 
Spin Offs
© CFP- Universidad Politécnica de Valencia 
www.cfp.upv.es septiembre de 2014 
| 10 CENTRO FORMACIÓN POSTGRADO 
Vicerrectorado de Investigación y Postgrado 
Customer MOTIVATIONS (proffesionals) 
 Solve PROBLEMS 
 Improve in the Organization 
 Change of company/skills 
 Labor market incorporation 
 Social NEED 
 Leisure 
+ 
-
valuechainsforLLL
© CFP- Universidad Politécnica de Valencia 
Value chain for “face to face offer” products 
www.cfp.upv.es 
Business Associations 
Documental / publications 
Demand Analysis 
Product Design 
Marketing Information, registration 
economical management 
Teaching / learning 
Quality Control 
| 12 CENTRO FORMACIÓN POSTGRADO 
Vicerrectorado de Investigación y Postgrado 
Final Users 
Industria Admon 
Professional Associations
© CFP- Universidad Politécnica de Valencia 
Value chain for “on company” products 
www.cfp.upv.es 
Business Associations 
Documental / publications 
Demand Analysis 
Proposal Design Negociations 
Registration & Economical 
management 
| 13 CENTRO FORMACIÓN POSTGRADO 
Vicerrectorado de Investigación y Postgrado 
Teaching/Training 
Evaluation &/or justification 
Final Users 
Industria Admon 
Professional Associations
© CFP- Universidad Politécnica de Valencia 
Value chain for “Open and Distance Learning” products 
www.cfp.upv.es 
Business Associations 
Documental / publications 
Demand Analysis 
Production 
DELIVERY 
Marketing Information, registration 
economical management 
Teaching/Learning Evaluation 
Post Sales Services 
| 14 CENTRO FORMACIÓN POSTGRADO 
Vicerrectorado de Investigación y Postgrado 
Final Users 
Industria Admon 
Professional Associations
© CFP- Universidad Politécnica de Valencia 
Institutional approaches to the e.learning business 
BRICOLAGE VALUE CHAIN 
www.cfp.upv.es 
Market analysis 
Systematic PRODUCTION 
Engineering processes 
Structured courses 
Produced to be sold 
Individual efforts 
No market analysis 
Learning Objects 
Difficulties to be sold 
Usually offered “for free” 
| 15 CENTRO FORMACIÓN POSTGRADO 
Vicerrectorado de Investigación y Postgrado
Fund Raising 1.0 
Fund Raising 2.0 
Case Study: LA FE Hospital -UPV 
Comments and suggestions 
What about?
Organizational cultures and MAIN VALUE 
Entrepreneur 
• DEVELOP PROJECTS 
Managerial 
• Adjusted to the BUDGET 
COLLEGIAL 
• QUALITY in the RESEARCH 
© Donald HANNA, Univ. Wisconsin-Madison, edited by Moore
Organizational cultures and MAIN VALUE 
Entrepreneur 
• DEVELOP PROJECTS 
Managerial 
• Adjusted to the BUDGET 
COLLEGIAL 
• QUALITY in the RESEARCH 
© Donald HANNA, Univ. Wisconsin-Madison, edited by Moore
¿de qué vamos a hablar? 
Fund Raising 1.0
definitionsFUNDRAISING1.0 
“Institutional ACTIONS, 
sustainable and replicable 
to obtain COMPLEMENTARY FUNDS” 
Michael F. Luck
Fundraising1.0 
• Where? 
– European/National Funds 
– Foundations 
– CSR from Institutions 
– CSR from Companies 
– Individuals donates
Fundraising1.0
Fundraising1.0 
• Why? 
– Statutory requirement 
– Generosity 
– Megalomaniac 
– Services (undercover) 
– Political recognition 
– Social recognition
¿de qué vamos a hablar? 
Fund Raising 2.0
FUND RAISING 2.0, means 
CUSTOMERS + PARTNERS 
“Customer is who gets benefits with our 
activity. Partners are those who share risk 
and benefits with us.” 
© Philip Kotler
definitionsFUNDRAISING2.0 
“Opportunity identification, 
innovative projects and services 
development for obtaining 
institutional complementary funds” 
Patricio Montesinos
FUNDRAISING 2.0 
Idle RESOURCES valorization 
RELATIONAL CAPITAL valorization 
Internal Efficiency 
Patricio Montesinos
Fundraising2.0 
• Who? 
– Partner Institutions 
– Special groups 
– National Governments 
– Governments from other countries 
– Companies 
– Other Universities
Fundraising2.0 
• Why? 
– Lack of Resources 
– Institutional empathy 
– Share prestige 
– Idle resources 
– Available relational capital in new sectors
Fundraising2.0 
• HOW? 
– Sharing Risks 
• LA FE/UPV : Idle Resources + Relational Capital 
– Advanced Services 
• For special collectives (retired alumni, cultural collectives or 
sport collectives) 
– Idle Resources 
• Infrastructures // Spaces // Software as a Service (SAS) 
– Internal Efficiency 
• Lean Office
Customer 
Segments 
Revenues 
Customer 
Relation 
Distribution & 
Comunication 
channel 
The organisation “photo” 
Cost 
Structure 
Value 
Proposal 
Key 
Activities 
Key 
Resources 
Partners 
Network 
1 
2 
3 
4 
5 
6 
7 
8 
9
Fund Raising 2.0 Focus Points 
Fund Raising 2.0 
From Idle Resources From Relational Capital 
From Internal Efficiency
CASE STUDY : Open Innovation Agreement 
La FE Universitary & Politecnical 
HOSPITAL 
Universidad Politécnica de Valencia
• 2.800 Teaching Staff 
– 1.900 PhD 
– 2.400 full time 
• 1.800 Management Staff 
• 13 Faculties 
• 43 Departments 
• 3.100 Medical Staff 
– 1.200 Doctors 
– 1.900 Nursery Staff 
• 1.400 Management Staff 
• 8 Divisions 
• 24 Specialties
Sharing Diagnosis 
 Lack of €, crisis effects 
 Hospital prestige 
 High Qualified Personal 
 Equipped last technology 
 Experience 
 UPV experience 
 Distance Learning Methodology 
 Tools for PRODUCTION 
 Own LMS, based on SAKAI 
 Own ERP/CRM for Management, POSEIDON 
 La FE-UPV “Open INNOVATION” AGREMENT
CUSTOMERS– Whom is receiving our offer? 
© CFP- Universidad Politécnica de Valencia 
Customers Segments 
Residents (R1..R6) – 30.000 
Nurses– 200.000 
Medical Doctors– 40.000 
(* 10 in LATAM) 
www.cfp.upv.es septiembre de 2014 
| 48 CENTRO FORMACIÓN PERMANENTE 
Vicerrectorado de Posgrado y Formación Permanente
© CFP- Universidad Politécnica de Valencia 
Value Proposal 
www.cfp.upv.es septiembre de 2014 
| 49 CENTRO FORMACIÓN PERMANENTE 
Vicerrectorado de Posgrado y Formación Permanente 
What Value are we offering? 
Medical Knowledge 
Latest Competences 
Savings (time and cost) 
for participants
Comunnication and distribution– How do we accesss to Customers? 
© CFP- Universidad Politécnica de Valencia 
Channels for Communication and Distribution 
Hospital Networks 
WEB 
Sponsors 
Professional Associations 
www.cfp.upv.es septiembre de 2014 
| 50 CENTRO FORMACIÓN PERMANENTE 
Vicerrectorado de Posgrado y Formación Permanente
© CFP- Universidad Politécnica de Valencia 
CUSTOMER RELATIONS– how do we “move” them? 
Customer relations 
Technical University 
and the Biggest 
European Hospital 
We take care of your 
COMPETENCES 
www.cfp.upv.es septiembre de 2014 
| 51 CENTRO FORMACIÓN PERMANENTE 
Vicerrectorado de Posgrado y Formación Permanente
© CFP- Universidad Politécnica de Valencia 
INCOMES– how do we generate revenues? 
Revenue flow 
Fees from participants 
+ 
Sponsoring from Industry 
www.cfp.upv.es septiembre de 2014 
| 52 CENTRO FORMACIÓN PERMANENTE 
Vicerrectorado de Posgrado y Formación Permanente
© CFP- Universidad Politécnica de Valencia 
Key Resources 
www.cfp.upv.es septiembre de 2014 
| 53 CENTRO FORMACIÓN PERMANENTE 
Vicerrectorado de Posgrado y Formación Permanente 
Key Resources– the ingredients 
SW platform (POLICONECTA, POLIMEDIA, 
POLIFORMAT) 
Hospital EXPERTS
© CFP- Universidad Politécnica de Valencia 
Key activities 
www.cfp.upv.es septiembre de 2014 
| 54 CENTRO FORMACIÓN PERMANENTE 
Vicerrectorado de Posgrado y Formación Permanente 
Key ACTIVITIES– capacities 
Production 
e.Marketing 
F2F meetings with Sponsors
© CFP- Universidad Politécnica de Valencia 
PARTNERS – essential for the development 
Partners Network (strategical) 
www.cfp.upv.es septiembre de 2014 
| 55 CENTRO FORMACIÓN PERMANENTE 
Vicerrectorado de Posgrado y Formación Permanente 
Industry SPONSORS 
Hospital Managers 
Experts
© CFP- Universidad Politécnica de Valencia 
Costs Structure 
www.cfp.upv.es septiembre de 2014 
| 56 CENTRO FORMACIÓN PERMANENTE 
Vicerrectorado de Posgrado y Formación Permanente 
COSTS– how do we spend the money? 
CRM 
Presentation Workshops 
Production 
Delivery
Already developed ODL Lifelong Learning
Bibliografic Search
ROLS 
Conceptual Model? 
UPV 
50% 
Business Model. Pilot Experience. ROLS & Functions draft 6. 
Registration and 
fees management 
La FE 
Methodology, Learning 
Management System 
(LMS) & POLIMEDIA 
production 
& promotion 
Tutorial work 
Experts: LA FE 
Project Management : UPV 50% 
30 % 
fees 30 % 
40 % 
sponsors
© Tapio Koskinen • HUT Dipoli 
REFLEXIONSconclusions 
slide 61
“In the moments of crisis, just the 
CREATIVITY is more IMPORTANT 
that the KNOWLEDGE” 
Albert Einstein 
contextACTUAL
NOT EASY TO FIND A 
WIN WIN SITUATION 
BUT …. 
TIME TO NAVIGATE 
ALONE ARE ENDING 
“Transformation in organsiations takes place ONLY and ONLY IF thre is a CRISIS 
FEELING … no institution will chnage if they are sfae or sure. Only if new thinks are 
need to survive, change happens in a natural way”, Gerstner (IBM CEO, 1993)
Fund Raising 2.0 Focus Points 
From idle resources From Relational Capital 
From Internal Efficiency
Fund Raising 2.0 Focus Points 
From idle resources From Relational Capital 
SHARE! REDISCOVER! 
From Internal Efficiency 
Re‐think your process and procedures!
14th IACEE World Conference on 
Continuing Engineering Education 
“If you want to get different results, do 
different things in different ways” 
Albert Einstein
Thank you for your time and attention 
Patricio MONTESINOS 
Centro de Formación Permanente ,Head of Unit 
Universitat Politécnica de Valencia 
pmontesi@upv.es
© CFP- Universidad Politécnica de Valencia 
Kiitos / Thank you very much / Muchas Gracias / 谢谢 
www.cfp.upv.es 
| 68 CENTRO FORMACIÓN POSTGRADO 
Vicerrectorado de Investigación y Postgrado

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University fund raising 2.0 new boundaries for university lilelong learning lll

  • 1. 14th IACEE World Conference on Continuing Engineering Education 14th IACEE World Conference Hosted at Stanford University June 24 – 27, 2014 Fund Raising 2.0: new boundaries for University Lifelong Learning Patricio MONTESINOS pmontesi@cfp.upv.es Universidad Politécnica de VALENCIA, SPAIN
  • 2. © CFP- Universidad Politécnica de Valencia www.cfp.upv.es Where do I come from? | 3 CENTRO FORMACIÓN POSTGRADO Vicerrectorado de Investigación y Postgrado
  • 3. © CFP- Universidad Politécnica de Valencia www.cfp.upv.es | 4 CENTRO FORMACIÓN POSTGRADO Vicerrectorado de Investigación y Postgrado Location
  • 4. © CFP- Universidad Politécnica de Valencia Founded 2.000.-years www.cfp.upv.es PAELLA of VALENCIA | 5 CENTRO FORMACIÓN POSTGRADO Vicerrectorado de Investigación y Postgrado Population 5.500.000.- First University 1.498 DC HTohsCte io tCyf i toPhyfa e oATl Oaf3Chr cA3liteedtsnry btao dtshoefn aAwadmlncmn lhSudecs iSrieciccniaec’enss cCeusp Universidad POLITECNICA de VALENCIA Nº Univ.Students 120.000.- Nº Universities 7 (5+2) Spanish GPB 10% Spanish exportation 20 % Technology based SME 65 %
  • 5. © CFP- Universidad Politécnica de Valencia Universidad Politécnica de VALENCIA, some figures www.cfp.upv.es | 6 CENTRO FORMACIÓN POSTGRADO Vicerrectorado de Investigación y Postgrado
  • 6. © Patricio MONTESINOS - CFP- Universidad Politécnica de Valencia UPV Global INDICATORS for Lifelong Learning www.cfp.upv.es 2011 2012 2013 | 7 CENTRO FORMACIÓN POSTGRADO Vicerrectorado de Investigación y Postgrado Number of CE activities Participants Global INCOMES in CE Centre Workshops/ Conferences Contracts for “taylor made” 2010 2.100 68.000 / 46.365 8,7 MIO € 135/ 22 154 1.900 62.000 / 42.122 8,1 MIO € 137/ 38 149 1.950 42.000 / 35.000 8,3 MIO € 165/ 36 182 1.956 54.000 / 36.000 8,4 MIO € 225/ 31 212
  • 7. © CFP- Universidad Politécnica de Valencia Universities Management Models (III /III) Universidad Senior www.cfp.upv.es Departaments Conventional International Cooperation | 8 CENTRO FORMACIÓN POSTGRADO Vicerrectorado de Investigación y Postgrado Facultades University Society Strategical Units © Fco. Solé Parellada, UPC, Spain BINDING Units Inner Units High Growing Virtual University Technology Transfer Centre Continuing Education Centre Information Area Spin Off Centre Employment Agency Research Centres Research Institutes Academical Interchange Language Service 结合
  • 8. © CFP- Universidad Politécnica de Valencia University 3rd mission (Cont.) www.cfp.upv.es SCIENTIFIC Environment | 9 CENTRO FORMACIÓN POSTGRADO Vicerrectorado de Investigación y Postgrado INDUSTRIAL Environment FINANCE Environment TECNOLOGICAL Environment : BINDING UNITS Employment Bureau & Spin Offs
  • 9. © CFP- Universidad Politécnica de Valencia www.cfp.upv.es septiembre de 2014 | 10 CENTRO FORMACIÓN POSTGRADO Vicerrectorado de Investigación y Postgrado Customer MOTIVATIONS (proffesionals)  Solve PROBLEMS  Improve in the Organization  Change of company/skills  Labor market incorporation  Social NEED  Leisure + -
  • 11. © CFP- Universidad Politécnica de Valencia Value chain for “face to face offer” products www.cfp.upv.es Business Associations Documental / publications Demand Analysis Product Design Marketing Information, registration economical management Teaching / learning Quality Control | 12 CENTRO FORMACIÓN POSTGRADO Vicerrectorado de Investigación y Postgrado Final Users Industria Admon Professional Associations
  • 12. © CFP- Universidad Politécnica de Valencia Value chain for “on company” products www.cfp.upv.es Business Associations Documental / publications Demand Analysis Proposal Design Negociations Registration & Economical management | 13 CENTRO FORMACIÓN POSTGRADO Vicerrectorado de Investigación y Postgrado Teaching/Training Evaluation &/or justification Final Users Industria Admon Professional Associations
  • 13. © CFP- Universidad Politécnica de Valencia Value chain for “Open and Distance Learning” products www.cfp.upv.es Business Associations Documental / publications Demand Analysis Production DELIVERY Marketing Information, registration economical management Teaching/Learning Evaluation Post Sales Services | 14 CENTRO FORMACIÓN POSTGRADO Vicerrectorado de Investigación y Postgrado Final Users Industria Admon Professional Associations
  • 14. © CFP- Universidad Politécnica de Valencia Institutional approaches to the e.learning business BRICOLAGE VALUE CHAIN www.cfp.upv.es Market analysis Systematic PRODUCTION Engineering processes Structured courses Produced to be sold Individual efforts No market analysis Learning Objects Difficulties to be sold Usually offered “for free” | 15 CENTRO FORMACIÓN POSTGRADO Vicerrectorado de Investigación y Postgrado
  • 15. Fund Raising 1.0 Fund Raising 2.0 Case Study: LA FE Hospital -UPV Comments and suggestions What about?
  • 16. Organizational cultures and MAIN VALUE Entrepreneur • DEVELOP PROJECTS Managerial • Adjusted to the BUDGET COLLEGIAL • QUALITY in the RESEARCH © Donald HANNA, Univ. Wisconsin-Madison, edited by Moore
  • 17. Organizational cultures and MAIN VALUE Entrepreneur • DEVELOP PROJECTS Managerial • Adjusted to the BUDGET COLLEGIAL • QUALITY in the RESEARCH © Donald HANNA, Univ. Wisconsin-Madison, edited by Moore
  • 18. ¿de qué vamos a hablar? Fund Raising 1.0
  • 19. definitionsFUNDRAISING1.0 “Institutional ACTIONS, sustainable and replicable to obtain COMPLEMENTARY FUNDS” Michael F. Luck
  • 20. Fundraising1.0 • Where? – European/National Funds – Foundations – CSR from Institutions – CSR from Companies – Individuals donates
  • 22. Fundraising1.0 • Why? – Statutory requirement – Generosity – Megalomaniac – Services (undercover) – Political recognition – Social recognition
  • 23. ¿de qué vamos a hablar? Fund Raising 2.0
  • 24. FUND RAISING 2.0, means CUSTOMERS + PARTNERS “Customer is who gets benefits with our activity. Partners are those who share risk and benefits with us.” © Philip Kotler
  • 25. definitionsFUNDRAISING2.0 “Opportunity identification, innovative projects and services development for obtaining institutional complementary funds” Patricio Montesinos
  • 26. FUNDRAISING 2.0 Idle RESOURCES valorization RELATIONAL CAPITAL valorization Internal Efficiency Patricio Montesinos
  • 27. Fundraising2.0 • Who? – Partner Institutions – Special groups – National Governments – Governments from other countries – Companies – Other Universities
  • 28. Fundraising2.0 • Why? – Lack of Resources – Institutional empathy – Share prestige – Idle resources – Available relational capital in new sectors
  • 29. Fundraising2.0 • HOW? – Sharing Risks • LA FE/UPV : Idle Resources + Relational Capital – Advanced Services • For special collectives (retired alumni, cultural collectives or sport collectives) – Idle Resources • Infrastructures // Spaces // Software as a Service (SAS) – Internal Efficiency • Lean Office
  • 30. Customer Segments Revenues Customer Relation Distribution & Comunication channel The organisation “photo” Cost Structure Value Proposal Key Activities Key Resources Partners Network 1 2 3 4 5 6 7 8 9
  • 31. Fund Raising 2.0 Focus Points Fund Raising 2.0 From Idle Resources From Relational Capital From Internal Efficiency
  • 32. CASE STUDY : Open Innovation Agreement La FE Universitary & Politecnical HOSPITAL Universidad Politécnica de Valencia
  • 33. • 2.800 Teaching Staff – 1.900 PhD – 2.400 full time • 1.800 Management Staff • 13 Faculties • 43 Departments • 3.100 Medical Staff – 1.200 Doctors – 1.900 Nursery Staff • 1.400 Management Staff • 8 Divisions • 24 Specialties
  • 34. Sharing Diagnosis  Lack of €, crisis effects  Hospital prestige  High Qualified Personal  Equipped last technology  Experience  UPV experience  Distance Learning Methodology  Tools for PRODUCTION  Own LMS, based on SAKAI  Own ERP/CRM for Management, POSEIDON  La FE-UPV “Open INNOVATION” AGREMENT
  • 35. CUSTOMERS– Whom is receiving our offer? © CFP- Universidad Politécnica de Valencia Customers Segments Residents (R1..R6) – 30.000 Nurses– 200.000 Medical Doctors– 40.000 (* 10 in LATAM) www.cfp.upv.es septiembre de 2014 | 48 CENTRO FORMACIÓN PERMANENTE Vicerrectorado de Posgrado y Formación Permanente
  • 36. © CFP- Universidad Politécnica de Valencia Value Proposal www.cfp.upv.es septiembre de 2014 | 49 CENTRO FORMACIÓN PERMANENTE Vicerrectorado de Posgrado y Formación Permanente What Value are we offering? Medical Knowledge Latest Competences Savings (time and cost) for participants
  • 37. Comunnication and distribution– How do we accesss to Customers? © CFP- Universidad Politécnica de Valencia Channels for Communication and Distribution Hospital Networks WEB Sponsors Professional Associations www.cfp.upv.es septiembre de 2014 | 50 CENTRO FORMACIÓN PERMANENTE Vicerrectorado de Posgrado y Formación Permanente
  • 38. © CFP- Universidad Politécnica de Valencia CUSTOMER RELATIONS– how do we “move” them? Customer relations Technical University and the Biggest European Hospital We take care of your COMPETENCES www.cfp.upv.es septiembre de 2014 | 51 CENTRO FORMACIÓN PERMANENTE Vicerrectorado de Posgrado y Formación Permanente
  • 39. © CFP- Universidad Politécnica de Valencia INCOMES– how do we generate revenues? Revenue flow Fees from participants + Sponsoring from Industry www.cfp.upv.es septiembre de 2014 | 52 CENTRO FORMACIÓN PERMANENTE Vicerrectorado de Posgrado y Formación Permanente
  • 40. © CFP- Universidad Politécnica de Valencia Key Resources www.cfp.upv.es septiembre de 2014 | 53 CENTRO FORMACIÓN PERMANENTE Vicerrectorado de Posgrado y Formación Permanente Key Resources– the ingredients SW platform (POLICONECTA, POLIMEDIA, POLIFORMAT) Hospital EXPERTS
  • 41. © CFP- Universidad Politécnica de Valencia Key activities www.cfp.upv.es septiembre de 2014 | 54 CENTRO FORMACIÓN PERMANENTE Vicerrectorado de Posgrado y Formación Permanente Key ACTIVITIES– capacities Production e.Marketing F2F meetings with Sponsors
  • 42. © CFP- Universidad Politécnica de Valencia PARTNERS – essential for the development Partners Network (strategical) www.cfp.upv.es septiembre de 2014 | 55 CENTRO FORMACIÓN PERMANENTE Vicerrectorado de Posgrado y Formación Permanente Industry SPONSORS Hospital Managers Experts
  • 43. © CFP- Universidad Politécnica de Valencia Costs Structure www.cfp.upv.es septiembre de 2014 | 56 CENTRO FORMACIÓN PERMANENTE Vicerrectorado de Posgrado y Formación Permanente COSTS– how do we spend the money? CRM Presentation Workshops Production Delivery
  • 44. Already developed ODL Lifelong Learning
  • 46. ROLS Conceptual Model? UPV 50% Business Model. Pilot Experience. ROLS & Functions draft 6. Registration and fees management La FE Methodology, Learning Management System (LMS) & POLIMEDIA production & promotion Tutorial work Experts: LA FE Project Management : UPV 50% 30 % fees 30 % 40 % sponsors
  • 47. © Tapio Koskinen • HUT Dipoli REFLEXIONSconclusions slide 61
  • 48. “In the moments of crisis, just the CREATIVITY is more IMPORTANT that the KNOWLEDGE” Albert Einstein contextACTUAL
  • 49. NOT EASY TO FIND A WIN WIN SITUATION BUT …. TIME TO NAVIGATE ALONE ARE ENDING “Transformation in organsiations takes place ONLY and ONLY IF thre is a CRISIS FEELING … no institution will chnage if they are sfae or sure. Only if new thinks are need to survive, change happens in a natural way”, Gerstner (IBM CEO, 1993)
  • 50. Fund Raising 2.0 Focus Points From idle resources From Relational Capital From Internal Efficiency
  • 51. Fund Raising 2.0 Focus Points From idle resources From Relational Capital SHARE! REDISCOVER! From Internal Efficiency Re‐think your process and procedures!
  • 52. 14th IACEE World Conference on Continuing Engineering Education “If you want to get different results, do different things in different ways” Albert Einstein
  • 53. Thank you for your time and attention Patricio MONTESINOS Centro de Formación Permanente ,Head of Unit Universitat Politécnica de Valencia pmontesi@upv.es
  • 54. © CFP- Universidad Politécnica de Valencia Kiitos / Thank you very much / Muchas Gracias / 谢谢 www.cfp.upv.es | 68 CENTRO FORMACIÓN POSTGRADO Vicerrectorado de Investigación y Postgrado