Claudia Lanteri has over 30 years of experience in banking, marketing, and project management. She currently works as the president of Slow Tourism Alto Adige and is a consultant for several organizations. Her experience includes roles as the head of virtual banking and project manager at Volksbank, and director of the social cooperative CSI Tre. She holds certifications in project management, innovation management, and has managed several European projects focused on topics such as sustainable development, youth empowerment, and fighting unemployment.

1. Curriculum Vitae Lanteri Claudia
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INFORMAZIONI PERSONALI Claudia Lanteri
Via C. Battisti 12 a 39100 Bolzano
0471/263965 0039 328 6368782
claudialanteri@gmail.com
www.lanteri.info
Skype: claudialanteri
Sex female | Date of bitrth 30/09/1967| Nationality italian
WORK EXPERIENCE
From 2016 President and P.M. in Slow Tourism Alto Adige
http://www.slowtourism-italia.org/associazioni-regionali/slow-tourism-trentino-alto-adige/
From 2015 Project manager for European Project Fondazione Paolo di Tarso
www.paoloditarso.it
From 2014 Project manager for South Tyrol Metaphora
www.metaphora.it
From 2011: Free consultant
From 2011 to 2018 Director Cooperativa sociale C.S.I. TRE (www.csitre.com)
CSI stands for "Cluster and social innovation," The purpose of the cooperative is to create business
opportunity for profit and non-profit organization with a 'perspective of social innovation and
territorial marketing
16/4/2009 - 31/10/2010 Volksbank - Project Manager "optimization of processes
In 2009 Volksbank decided to give primary importance to the “process –vision”. My group has
introduced a banking software, one of the world's leading program and has revolutionized the way
of introducing new products / services in the Bank. Full process control from A to Z (especially with
regard to the costs and risks associated with the process) has already given its first results in the
rationalization of time spent by people in the branches and will give the desired results in 2011 in
the field of product- standardization.
14/01/2008 - 15/04/2009: Volksbank - Head of Virtual Banking Office
My Office was responsible for the business of credit and debit cards, website, internet banking,
mobile banking and pda banking
01 /01/1999 - 13/01/2008: Sparkasse (BZ) - Marketing Service
1999 - 2001: development of bank-strategy in the new sales channels: phone banking, internet
banking, e-commerce and self service and coordination of their birth and growth. 2002: project
leader of the project “from a static to a dynamic web-site” .2004 - 2008: analysis of the target,
benchmark and introduction of new services for customers with traditional marketing tools
(advertising, events, sponsoring ...) and innovative (web marketing), putting into practice the new
techniques learned in the ' University of Bolzano.
01/09/1996 - 31/12/1998 Sparkasse (BZ) – Head of Home – Banking
Sparkasse Bozen wanted to move from a passive attitude towards customers to a proactive
approach, providing customers with the assistance of qualified experts in the area that had to be
coordinated by a professional and competent person. For this reason, they proposed me to move to
Bolzano to become responsible of that office.

2. Curriculum Vitae Lanteri Claudia
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01/01/1990 - 30/07/1996 Quercia Software SpA - (Vr)
Installation of home-banking and cash management programs, training and
courses for companies, telemarketing experience.
01/01/1987 - 31/12/1990 Cassa di Risparmio di Vr.Vi.Bl.An
Master “Management and International Markets” - 2000 - 2005 LUB - Bolzano.
Degree in Economy University of Verona – March 1996
Scientific Degree - July 1986 - Scientific Liceum Galileo Galilei, Verona
European Project Planning
Milan 07 -11 May 2013
Master Project Planning with specialization on topics of 2020
organized by Eurogiovani with certificate. Creation of a European project to be
included in the list of European Project managers
Innovation manager
Bolzano January - June 2018
Training held by Massimo Andriolo from GIMI, (www.giminstitute.org).
one of the most prestigious institutions for the definition of innovation standards and certification of
innovation skills.
Exam passed for: level 1 (Innovation Associate) and 2 (Innovation Master
Project manager
Bolzano gennaio – giugno 2018
Training held by Claudio Bartoloni from ISIPM.
Certification obtained (issued by ISIPM® (Italian Institute of Project Management)
- ISIPM-Base Project Management Certification certifying possession of the fundamental skills of
Project Management
- ISIPM-Av® (advanced) which certifies the knowledge of the processes according to the guidelines
of the UNI ISO 21500 standard and on the skills in the application of project management
techniques, also on the supporting software tools
EUROPEAN PROJECTS
I’ve written and been PM of the following projects:
Title: Stain of Mediterranean Codex: EUROPEAID/134491/C/ACT/MULTI
Year: 2013 Countries involved: Italy, Spain, Algeria, Morocco, Tunisia
Title: African democracy 2.0 Codex: EUROPEAID/135-333/DH/ACT/MULTI
Year: 2014 Countries involved: Italy, Lebanon, Libya Tunisia Morocco
EDUCATION AND TRAINING

3. Curriculum Vitae Lanteri Claudia
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Title: E.M.IO: Euro Mediterranean Intermediary Organisation K: COS –WP2014-4-05
Year: 2014 Countries involved: Italy, Spain, Morocco, German, Jourdan
Title: AD VILLAGE - Adopt a village Codex: COS TOUR 2015 -3-04
Year: 2015 Countries involved: Italy Spain Slovenia
Title: MDR (Mediterranean Diet Route) Codex: 127-gent-pa-7722
Year: 2014 Countries involved: ITALY SPAIN PORTUGAL GREEK CYPRUS SLOVENIA CROATIA.
PERSONAL SKILLS
Mother tongue(s) Italian
Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spokenproduction
English C1 C1 C1 C1 C1
Replacewithnameof language certificate. Enterlevel if known.
German C1 C1 C1 C1 B1
Replacewithnameof language certificate. Enterlevel if known.
Levels:A1/2:Basicuser -B1/2:Independentuser-C1/2Proficientuser
CommonEuropeanFrameworkofReferenceforLanguages
Communication skills Excellent interpersonal and communication skills gained in multicultural environment (South Tyrol,
Austria, England, Georgia, Spain, Bulgaria, Romania, Greece and America) during training course in
Europe and work experience. Experiences in customers’satisfaction acquired working in Marketing
and online banking office of two Banks. Excellent ability in writing texts, translating a text from a
complex to a simple form (for a web use). Good ability to transform a concept in an infographic or
powerpoint, graphic image or video. Ability to make concepts simple in a training contest paying
attention to different needs and level of trainees.
Organisational / managerial skills Excellent project management abilities acquired with ISIPM certification and with managing of
European projects. Good innovation abilities acquired through the GIMI certification and put in
practice in my daily consultant to corporates. Good problem-solving skills acquired during the
projects I’ve coordinated (organization of marketing campaign, exhibitions, launch of new products,
European projects...). Good ability to coordinate and motivate people and to understand the
dynamic of a group to reach strategic goal (when I was team leader).
Good organizational and strategic skills achieved as team leader collaborating to the strategic
decision of the strategic Board of my Bank and as corporate consultant.
Job-related skills In my experience with social corporate, I’ve acquired the sensibility to work with disabled and
problematic people understanding strength and weakness of single person or a group. Three years
of analysis of banking process and the ERP course has given me an analytical mind.
Working in banks has given me a financial approach to the world, the social corporate has given me
an “ethical” approach and the experience and study in marketing has given me a commercial
approach to life. The three aspect together give me the “key” for reaching my personal and
professional goals.

4. Curriculum Vitae Lanteri Claudia
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Computer skills
European projects
Good knowledge of the pc world (how to manage a computer, antivirus and cleaning system,
protection, spyware, best programme…)
Good knowledge of system of elaborating data (excel and acess), Word and programs for
presentation (powerpoint, video builder like picasa or videomaker, sequence of image to create a
video, special effects …)
Newsletter system like rapidmail, mailup or sendblaster
Creation of web site with google site, wix, wordpress
Creation of surveys with google o quicksurveys
Knowledge of the most important social media (facebook, linkedin, twitter…) and their professional
use for advertising campaign
Use of statistics with google analitycs
Use of microsoft project
Knowledge of the general function of an ERP system
Creation of blog with wordpress or overblog
Partecipation as responsible of the group
Valgreen – Epralima
Portugal 4/11 March 2017
Erasmus + KA2 Project – 2016 – ES01-KA202 - 024575
Objective: training future professionals who are responsible for the sustainable management of the
environment
Innoyouth – Saragoza
SP – 12/20 Aprile 2018
Objective: improve skills for young for job empowerment
Partecipation to KA1 project as trainer
Youthworkers Academy
Dublin – IR + Georgia (5/12 June 2018 19/26 August)
Objective: implement skills of Youth workers Participate to the implementation of the manual:
https://issuu.com/home/published/press_release.docx
On the spot
Alsótold, Hungary from 11-21 October 2018
Objective: Tools and methods on the prevention of dropout and the empowerment of endangered
young people
Ka2unveiled
Mollina Malaga - November 2018
Objective: write KA2 projects
https://www.salto-youth.net/tools/european-training-calendar/training/ka2-unveiled-an-in-depth-view-of-erasmus-key-
action-2.7505/
“Noone’s left out”
Gauja, Latvia from March 31 to April 7 2019
Project no.2018-3-LV02-KA105-002322
Obkect: contact making event
Brand Yourself”
from 22 - 30 August of 20199 in El Toboso – Spain
Objectives: an exchange of ideas and experience between the projects’ through innovative working
groups that will fight against exclusion caused by the unemployment.
The power of entrepreneurship
10 -18 September 2019 Sanok – Poland
The aim is to stimulate reflection on the project, youth entrepreneurship and the fight againstyouth
unemployment.

5. Curriculum Vitae Lanteri Claudia
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ADDITIONAL INFORMATION
Teacher and tutorings
Partecipation as an expert
APInno
(European project Erasmus+ Project № 2014-1-BG01-KA203-001561)
www.apinno.eu as consultant of IXL
Visconti
( http://www.viscontiproject.eu/ )
VISConti is a Strategic Partnership for Vocational Schools. The partnership is made up of 17
organisations including universities, schools, education authorities and other organisations from 9
countries
Title: Management of European projects with the PCM method
target: owner and 4 employees of the Paolo di Tarso Foundation - Cosenza
date, location and hours: Cosenza - 2015 - 20 hours
results: creation of a project
Title: Management of European projects with the PCM method
target: 60 participants (university students, P.A employees, company owners)
date, location and hours: Cosenza - 2016 - 25 hours
results: drafting of 9 projects (needs analysis + logical framework)
Title: Management of European projects with the PCM method
target: owner and 7 employees of La Strada Der Weg association
date, location and hours: Bolzano - 2017 - 40 hours
results: writing a group project, each with the role it has in the company
Title: Management of European projects with the PCM method
target: 4 employees of the Arci Bolzano association, owner and employee of the Association for
Support Administration, two freelancers and an FSE office employee
date, location and hours: Bolzano - 2017 - 40 hours
results: writing of a project for each association + one for the two freelancers
Teacher and tutor in the project Camp for Company (IDM – BZ)
Date: September 2015 – June 2016
Target: 100 young from 15 to 18
30 hours of training on entrepreneurship with the creation of groups, new ideas for a start-up
The crisis as leverage for marketing cooperatives
date: October 2011
3 hours of group training on web marketing
3 hours of training for each cooperative (total 40 hours) on social networks, web-development web
marketing +

6. Curriculum Vitae Lanteri Claudia
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The Social Network in Public Administration
date: January 2012
Target: Province - Department of Innovation (BZ)
3 hours of training
Use of social network and creation of curriculum for women
Date: May and October 2012, March 2013
3 groups of 15 person each for a total of 32 hours of lessons
Tutoring: 2002 - 2 children with "difficulties" with the goal of obtaining the license school, 2013 a 16
years Pakistan girl with earrings’ problems and a 10 years student for Italian and Math. 2012: a
disabled boy of 22 years on web-marketing and websites, a 18 years old girl of Turkish origin on
email marketing and websites, a 33years man on ebook-creation, an Albanian girl of 26 years on the
social budget.