1. Hosted Call Center Suite

2. Unified Telecom Hos/ng
 Located in Belgium (Interna/onal clustering possible)
 PoP of Tier‐1 carriers, operators and ISP’s
 24/7/365 manned, secured and monitored
 Physical security: access for authorized people only
 Network Security: mul/‐/ered firewall infrastructure (general and applica/on
specific protec/on)
 Remote access to Hos/ng facility through portal (VPN)
 Alerts via email and SMS
 Fully Redundant:
 U/lity power
 Internet (BGP4)
 Large stock of equipment and components for immediate swap
 99,9% up/me

3. Major features
 Inbound, Outbound and Blended call handling
 Outbound agent‐controlled, broadcast and Predic/ve dialing
 Web‐based agent and administra/ve interfaces
 Ability to have agents operate remotely
 Integrated call recording and retrieval
 Three‐Way calling within the agent applica/on
 Scheduled Callbacks: Agent‐Only and Anyone
 Scalable to hundreds of seats
 Real‐/me and summary reports
 Hundreds of detailed call handling and agent op/ons and se_ngs

4. Customer Site Requirements
 IP devices & Peripherals:
 Soaphones: Zoiper and Z‐Lite
 Hard/desk phones: SNOM & Linksys
 Headsets: Sennheiser
 ATA for Fax: Linksys with G711 Clearchannel
 Computers:
 500Mhz processor/256meg ram
 web browser that supports Javascript (Firefox 1.0.6+ / IE 6+ / Mozilla 1.7+ /
Netscape 8+ / Opera 8.5+).
 With a soaphone: 1Ghz processor and 512meg ram.
 Required Bandwidth:
 One‐dircec/onal: 88kbps (Voice) + 3 kbps (Callcenter webportal connec/on)
 Total required bandwidth: # of agents * 91 kbps
 Higher compression codecs possible (upon demand)
* Listed brands and specifica6ons are recommenda6ons for op6mal opera6on

5. Benefits
 No contracts
 No ac/vity, no costs
 Pre‐paid & Hosted license fees = cost control & predictability
 24/7/365 available, monitored and secured
 Pay‐as‐you‐grow
 Scalable to demand
 Opera/onal within 48 hours
 Worldwide inward dialling availability
 1 plamorm, 1 callcenter, mul/ple loca/ons
 No maintenance, upgrade, depreca/on
 Callcenter‐grade func/onali/es accessible/manageable remotely
 Possibility to couple with Unified Telecom’s hosted PBX services

6. Pricing Structure
 Full pre‐paid
 Setup cost: 15 euro/seat (SIP account/seat included)
 Transferable to next period of opera/on with a limit of 3 months
 Hosted Callcenter License: 20 euro/seat
 Addi/onal separate charges (op/onal):
 Inbound geographic and toll‐free numbers
 Calling minutes: compe//ve wholesale and premium route prices
 Hosted PBX func/onality: 5 euro/SIP client (basic; VoIP) or 10 euro/SIP client
(Premium; UC)
 1h/month tech support included
* All prices are VAT Exclusive

7. info@unifiedtelecom.eu
Tel.: +32.9.298.05.86
Fax.: +32.9.298.05.87