Alcatel lucent eterprise solution bakrie brother


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  • The Alcatel OmniPCX Enterprise also provides a high level of security and reliability. One of the main enhancements integrated is Spatial Mirroring over corporate Network. This Mirroring allows the installation of two servers (one main and one back up) to improve availability of the solution. This redundancy can be done by placing both servers into two different locations . Then in case of physical problems (fire, floods or other disasters), the back up server is able to maintain operations. The switch is fully transparent for users, even for those in communication.
  • In order to be more accurate, when speaking about Voice over IP, it is necessary to distinguish the four possibilities of the INT-IP. The first one is for IP Trunking: interconnection of Call Servers over an IP network.(Either OmniPCX’s or H323 compliant IP-PCX) The second one is IP telephony: provision of the necessary services for IP telephony such as signaling, voice guidance, and peer-to-peer switching handling voice calls on the IP network. The third case is the Media Gateway connection. Last but not least, the INT-IP provides the gateway function so that calls outside the IP cloud, e.g. PSTN, ISDN can be made. All these features are provided simultaneously by the same INT-IP up to 60 channels.
  • The Alcatel OmniPCX Enterprise adapts to customer profiles. It provides solutions for traditional architectures for full IP configurations, for hybrid IP/TDM configurations.
  • In order to interconnect a legacy telephony environment with an IP network, it is possible to use Alcatel OmniPCX Enterprise capabilities. The OmniPCX Enterprise provides all the legacy interfaces et protocols such as: E&M, DPNSS, DC5A, Q-SIG etc, The level of features depends upon the protocol used. It ranges from basic call avec E&M to a more elaborated feature avec Q-SIG.
  • Contact center link – Business Transformation Complete line of contact center Voice centric ACD : SMS integration Mid size multimedia : usability Genesys improvement – dynamic contact center – real time optimization of workforce mgmt – dynamic response to dynamic customer calling Pushing the agent to expedite calls when high queue / overflow to IVR Push to do cross selling and increase call duration on the other hand Launch outbound campaign when time free
  • If you go to the second side of your goody, you can see that customers won’t have any pains providing you and us are able to provide them with Fast Answers, 1st Call Resolution, Personalized Service, Live Support and Self Help.
  • If you go to the second side of your goody, you can see that customers won’t have any pains providing you and us are able to provide them with Fast Answers, 1st Call Resolution, Personalized Service, Live Support and Self Help.
  • Alcatel lucent eterprise solution bakrie brother

    1. 1. Alcatel-Lucent Enterprise IP Communication Solutions
    2. 2. Agenda <ul><li>Introduction : Alcatel-Lucent OmniPCX Enterprise </li></ul><ul><li>Type of handset </li></ul><ul><li>OmniPCX Enterprise Features </li></ul><ul><li>OmniPCX Enterprise Application </li></ul><ul><li>Proposed Solution </li></ul>
    3. 3. Introduction Alcatel-Lucent OmniPCX Enterprise
    4. 4. Architecture Back-up Com Server IP phone Analog Phone FAX SIP Phone Digital Phone 3 rd party PABX Management Console Application Server IP Softphone DECT Com Server Media Gateway PSTN Media Gateway Public Network Network Infrastructure
    5. 5. Alcatel-lucent OmniPCX Enterprise <ul><li>Hardening Linux Operating system </li></ul><ul><li>Scalable from 10 up to 100,000 user </li></ul><ul><li>High Reliability </li></ul><ul><li>High Availability option </li></ul><ul><li>SIP & H.323 Support </li></ul><ul><li>Intelligent networking for Multi-site configuration </li></ul><ul><li>feature-rich and practical communication services : </li></ul><ul><li>More than 500 features are available </li></ul>
    6. 6. <ul><li>Hardware platforms </li></ul><ul><ul><li>Chassis Based HW : </li></ul></ul><ul><ul><ul><li>optimized in cost for over 250 lines, </li></ul></ul></ul><ul><ul><ul><li>rich range of features, </li></ul></ul></ul><ul><ul><ul><li>ideal for centralized large configuration </li></ul></ul></ul><ul><ul><ul><li>legacy cabling. </li></ul></ul></ul><ul><ul><ul><li>Powered by 48 Vdc Rectifier </li></ul></ul></ul><ul><ul><ul><li>19” Rack-mount ( 12 RU ) </li></ul></ul></ul><ul><ul><li>IP Appliance Servers </li></ul></ul><ul><ul><ul><li>Communication Server in Industrial Appliance Servers </li></ul></ul></ul>Extension Type Terminal s IP Phone IP Softphone Digital WiFi Phone DECT SIP/H323 Analog Fax
    7. 7. Topology
    8. 8. Reliability <ul><li>A platform designed to support mission critical applications </li></ul>LAN <ul><ul><li>High resiliency </li></ul></ul><ul><ul><ul><li>99.999% uptime </li></ul></ul></ul><ul><ul><ul><li>Data base mirroring , permanent update </li></ul></ul></ul><ul><ul><ul><li>Switch over between communication engines w/o communication cut off </li></ul></ul></ul><ul><ul><ul><li>Easy to remotely download a new SW release or prepare a modification without interrupting communications </li></ul></ul></ul>Spatial mirroring over the LAN
    9. 9. Intelligent Networking IP WAN HQ ISDN PSTN Branch Small Branch Very Small Branch H323 terminal/ SIP Terminal Media Gateway IP Reflexes IP Telephony Fiber <ul><ul><li>according to customer requirements </li></ul></ul><ul><ul><li>Sensitive to ROI issues </li></ul></ul><ul><ul><li>Moving to IP at your own pace </li></ul></ul><ul><ul><li>Migration ready </li></ul></ul>
    10. 10. One platform for a variety of profiles <ul><li>Customer profiles </li></ul><ul><ul><li>Profiling according to customer requirements </li></ul></ul><ul><ul><li>Protect Investment </li></ul></ul><ul><ul><li>Moving to IP at your own pace </li></ul></ul><ul><ul><li>Migration ready </li></ul></ul>PSTN ISDN IP LAN/WAN network Remote shelve Media gateway Media gateway TDM network Hybrid architecture pocket of convergence PSTN ISDN Remote shelf TDM network Traditional voice architecture Traditional Telephony Hybrid Environment Pure IP Telephony IP LAN/WAN network PSTN ISDN Appliance server Media gateways IP centric architecture Edge Switch Access Switch
    11. 11. OmniPCX Enterprise : Interoperability with Legacy PBX Legacy PABX Q-SIG <ul><li>Interoperability with non OmniPCX Enterprise PABX </li></ul><ul><li> IP : SIP, H323 </li></ul><ul><li> Digital : QSIG, DPNSS </li></ul><ul><li> Analog : E&M, FXS/FXO </li></ul>H323 OmniPCX Enterprise Media Gateway SIP FXO/FXS DPNSS Analog Tie lines E&M
    12. 12. Handset Option
    13. 13. 1x20 character display 2 directions navigator Direct access to repertory HandsFree (on 4018) Mute key Redial key Direct access to maibox 6 programmable keys 2 ethernet ports (4018 only) Alcatel OmniDesktop : 4008/4018 3- Smith K evin
    14. 14. <ul><li>Adjustable graphical B&W display (64 x 128 pixels - 70 X 38 mm) </li></ul><ul><li>6 soft keys </li></ul><ul><li>Alphabetic keyboard </li></ul><ul><li>4 directions navigator </li></ul><ul><li>HandsFree </li></ul><ul><li>Mute key </li></ul><ul><li>Redial key </li></ul><ul><li>Direct access to maibox </li></ul><ul><li>Programmable keys (up to 70) </li></ul><ul><li>Headset plug </li></ul><ul><li>2 ethernet ports </li></ul><ul><li>XML openess </li></ul>Alcatel OmniDesktop : 4028
    15. 15. <ul><li>Adjustable graphical 4 levels grey display </li></ul><ul><li>10 soft keys </li></ul><ul><li>Alphabetic keyboard </li></ul><ul><li>4 directions navigator </li></ul><ul><li>HandsFree </li></ul><ul><li>Mute key </li></ul><ul><li>Redial key </li></ul><ul><li>Direct access to maibox </li></ul><ul><li>Programmable keys (up to 70) </li></ul><ul><li>Headset plug </li></ul><ul><li>2 ethernet ports </li></ul><ul><li>XML openess </li></ul>Alcatel OmniDesktop : 4038
    16. 16. <ul><li>Adjustable graphical colour display </li></ul><ul><ul><li>240 x 320 pixels ( ¼ VGA) </li></ul></ul><ul><ul><li>73,5x55,6 mm - 4096 colours </li></ul></ul><ul><li>10 soft keys </li></ul><ul><li>Alphabetic keyboard </li></ul><ul><li>4 directions navigator </li></ul><ul><li>HandsFree </li></ul><ul><li>Mute key, Redial key </li></ul><ul><li>Direct access to maibox </li></ul><ul><li>Programmable keys (up to 70) </li></ul><ul><li>Headset plug </li></ul><ul><li>Bluetooth connectivity </li></ul><ul><li>2 ethernet ports </li></ul><ul><li>XML openess </li></ul>Alcatel OmniDesktop : 4068
    17. 17. Accessories
    18. 18. Alcatel-Lucent OmniTouch 4125 Compact Conferencing Module adds <ul><li>high quality, easy-to-use audio conferencing capabilities to Alcatel-Lucent IP Phone </li></ul><ul><li>Plug and play audio conferencing </li></ul><ul><li>Easy to connect – plugs into headset jack of Alcatel-Lucent IP Phone </li></ul><ul><li>Easy to use - no configuration required </li></ul><ul><li>Uses existing phone line </li></ul>
    19. 19. Alcatel-Lucent OmniTouch 4135 IP Conference Phone <ul><li>SIP connectivity enables connection to the Alcatel-Lucent OmniPCX™ </li></ul><ul><li>Enterprise Communication Server </li></ul><ul><li>Support for power over Ethernet (PoE) </li></ul><ul><li>Call recording function on SD memory card enables meetings and file notes to be saved and transferred to acomputer </li></ul>
    20. 20. IP Touch characteristics: <ul><li>Connected to the LAN </li></ul><ul><li>Voice compression standards: G711, G723.1, G729a </li></ul><ul><li>IP Touch power supply </li></ul><ul><li>- External power supply using an AC/DC power supply </li></ul><ul><li>- Powered through the Ethernet cabling according to the 802.3af standard </li></ul><ul><li>Static or dynamic IP addressing </li></ul><ul><li>- Built-in DHCP client </li></ul><ul><li>- Integrated (Com Server) or external DHCP server </li></ul><ul><li>Quality of Service: Integrated Ethernet switch with QoS management </li></ul><ul><li>- TOS / diffserv </li></ul><ul><li>- 802.1 p/q </li></ul><ul><li>- QoS tickets </li></ul><ul><li>Support of XML Services </li></ul>
    21. 21. IP Desktop Softphone <ul><li>Two emulation skins : complete or mini </li></ul><ul><ul><li>IP Touch 4068 emulation : same services including XML applications </li></ul></ul>Call by name and dialing are performed via PC key board
    22. 22. IP Touch terminal OmniPCX Enterprise XML API server (including PRS) XML IP Touch application Internet/Intranet Business Application server XML allows external applications to be integrated into our IP Touch terminals
    23. 23. IP Touch Caller Display IP Touch Doorcam IP Touch Alarm Broadcast Display a fire alarm message with a map of the nearest exits IP Touch Messenger Adjust the heating and light in room
    24. 24. <ul><li>Full integration with OmniPCX Enterprise : Scalable and cost effective </li></ul><ul><li>On-site voice mobility ( DECT and Voice over wireless LAN ) </li></ul><ul><ul><li>Hand-over, roaming </li></ul></ul><ul><ul><li>High level of voice quality </li></ul></ul><ul><ul><li>High level of PABX features </li></ul></ul>Fixed Mobile Convergence : Cellular Extension Dual Mode Phone <ul><ul><li>On-site: Voice over WLAN </li></ul></ul><ul><ul><li>Off-site: Cellular Extension </li></ul></ul>VoWLAN Phone Access point Mobility DECT Phone DECT Base Station
    25. 25. Attendant solutions : 4059 IP <ul><li>The 4059 Attendant Application and IP Desktop Softphone “ 4068 ” , which includes: </li></ul><ul><ul><li>a standard PC running the IP Attendant Application with a Busy Lamp Field (BLF) option </li></ul></ul><ul><ul><li>an ergonomic telephony keyboard with LEDs, shortcut keys, and USB connection </li></ul></ul><ul><ul><li>the IP Desktop Softphone emulating an IP Touch 4068 Phone for voice </li></ul></ul>(BLF option) ABC A Protocol Voice USB link 4059 USB Keyboard 4059 application IP desktop softphone
    26. 26. OmniPCX Enterprise Features
    27. 27. Available Feature
    28. 28. Call by Name <ul><li>Call by typing name or first name or initials on a set equipped with an alphabetical keypad </li></ul><ul><li>Contact information stored on the OmniPCX Enterprise directory or any other LDAP directory </li></ul>
    29. 29. Text Messaging <ul><li>Users of an Alcatel-Lucent phone equipped with an alphabetical keypad can send and receive text messages to and from a fellow employee or group of employees (e.g., an urgent callback request or meeting reminder message sent to all participants). </li></ul><ul><li>Note: The maximum length of the messages exchanged over a private network is 128 characters. </li></ul><ul><li>This service, integrated in the OmniPCX Enterprise, is not an SMS transmission service. </li></ul><ul><li>  Sending or receiving SMSs on an Alcatel-Lucent 8 Series phone is possible by integrating, via an XML interface, an application produced by an Alcatel-Lucent partner. </li></ul>
    30. 30. Voice guide <ul><li>Voice guides indicate how to use the OmniPCX Enterprise solution services: they guide users step-by-step and facilitate the operation of various functions. </li></ul><ul><li>  </li></ul>
    31. 31. ARS <ul><li>The ARS ( A utomatic R oute S election) service determines the cheapest routing for your calls in a multi-carrier environment. </li></ul><ul><li>  Regardless of the access mode (direct or indirect), type of connection (analog or digital) and the type of telephones used, the ARS service selects the most cost-effective route according to the time periods (day of the week, time of day, etc.) A solution of this type can take full advantage of the low-cost offers of the different telecom carriers. </li></ul>
    32. 32. Manager/Assistant <ul><li>Offers managers and their assistant(s) advanced services such as call filtering, discreet listen-in, text messaging, absence management, etc. </li></ul><ul><li>  </li></ul>Filtering: e.g., filter all the calls; filter all the calls except those in a predefined list; filter outside calls only . If a manager has several assistants, the manager can apply a specific scenario to each one.   Discreet listen-in: manager monitor a conversation between his assistant and a caller (on a screened line). In this case, the manager's microphone is deactivated and the assistant is informed by a message displayed on the screen. The manager can take the call at any time. Text messaging with immediate display: An assistant can send a short text message to a manager whose line is busy. For example, the manager can be informed of a person’s arrival for his or her next meeting. The message is displayed directly on the manager's screen without any intervention by the manager.   Absence notification: With this feature, an assistant has a specific key to indicate his/her presence or absence to the manager(s).   Speed dial number : Even when the &quot;forwarding&quot; mode is activated, the assistant can reach the manager by dialing a speed dial number.
    33. 33. OmniPCX Enterprise Application
    34. 34. Integrated Voice Mail : OmniMessage 4645 <ul><li>A tool for storing voice and from internal or external callers. </li></ul><ul><li>Integrated into the CPU / Dedicated CPU </li></ul><ul><li>Available for all user </li></ul><ul><li>Possibility to send Voice mail to Email </li></ul>
    35. 35. <ul><li>management platform for single sites or networks </li></ul><ul><li>Modular suite of integrated applications </li></ul><ul><li>Client-server architecture, remote access </li></ul>OmniVista 4760 Network Management System <ul><li>Configuration </li></ul><ul><li>Directory </li></ul><ul><li>Alarms </li></ul><ul><li>Accounting </li></ul><ul><li>Performance </li></ul>
    36. 36. <ul><li>Configuration Manager </li></ul><ul><li>Web Accessible </li></ul><ul><li>Add </li></ul><ul><li>Move </li></ul><ul><li>Changes </li></ul><ul><li>Emulation </li></ul><ul><li>Set Info </li></ul><ul><li>etc </li></ul>
    37. 37. <ul><li>Full Fledge Directory Application </li></ul><ul><li>Web Accessible </li></ul><ul><li>Name & ID </li></ul><ul><li>Address </li></ul><ul><li>Telephony </li></ul><ul><li>Organization </li></ul><ul><li>Personal Info </li></ul><ul><li>Photo </li></ul>
    38. 38. <ul><li>Alarms Manager </li></ul><ul><li>Web Accessible </li></ul><ul><li>Notification </li></ul><ul><li>Classification </li></ul>
    39. 39. <ul><li>Topology Manager </li></ul><ul><li>Web Accessible </li></ul><ul><li>Real-Time Info </li></ul><ul><ul><li>System status </li></ul></ul><ul><li>Direct Access to </li></ul><ul><ul><li>Configuration & alarms </li></ul></ul>
    40. 40. <ul><li>Topology Manager </li></ul><ul><li>Web Accessible </li></ul><ul><li>Real-Time Info </li></ul><ul><ul><li>System status </li></ul></ul><ul><li>Direct Access to </li></ul><ul><ul><li>Configuration & alarms </li></ul></ul>
    41. 41. Large Contact Center <ul><li>OmniGenesys Contact Center Solutions </li></ul><ul><li>Dynamic contact center </li></ul><ul><li>Real-time optimization </li></ul><ul><li>VxML voice portal leadership </li></ul><ul><li>First with SIP and multi-modal </li></ul><ul><li>RSI with OmniPCX Enterprise </li></ul><ul><li>Best integration to lower TCO </li></ul><ul><li>Scalability </li></ul><ul><li>OXE as SIP gateway </li></ul>Embedded Call Center <ul><li>OmniTouch CC Standard Edition </li></ul><ul><li>Sklill based routing </li></ul><ul><li>CC IVR (TTS, ASR) </li></ul>Midsize Contact Center <ul><li>OmniTouch CC Premium Edition </li></ul><ul><li>Email </li></ul><ul><li>Alliance with Microsoft CRM Dynamics R3.0 </li></ul>Contact Center
    42. 42. OmniTouch Contact Center Standard Edition <ul><li>Patented Matrix Call Flow Design </li></ul><ul><li>Up to 1000 agents </li></ul><ul><li>Advanced queuing with embedded voice announcements </li></ul><ul><li>Seamless installation and use in multi-site environment with virtual call center </li></ul><ul><li>Native evolution to IP </li></ul><ul><li>Full Graphical User Interface </li></ul><ul><li>Inbound, Outbound, </li></ul>Resources Mutual-aid Dissuasion Waiting room Pilots Queues Routing Distribution Contact Qualification
    43. 43. OmniTouch Contact Center Premium Edition <ul><li>Targets Small Medium Contact Centers </li></ul><ul><li>Up to 150 agents </li></ul><ul><li>Patented Matrix Call Flow Design </li></ul><ul><li>Full Web based Graphical User Interface </li></ul><ul><li>Complex CTI Integration capability </li></ul>Interaction History Contact Information Communications Toolbar
    44. 44. OmniGenesys Contact Center OmniGenesys : based on world reknowned CC solution provider, Genesys Labs USA
    45. 45. Innovative user experience Adaptive to your needs Consistent User Interface My Instant Communicator: the enterprise real-time communications pillar One Number Services Telephony Services Messaging Services Teamwork Services Unified Communication
    46. 46. Proposed Solution for Bakrie Brother
    47. 47. Proposed Capacity <ul><li>Alcatel-Lucent OmniPCX Enterprise </li></ul><ul><li>Crystal ACT28 Media Gateway ( rack mounted ) </li></ul><ul><li>IBM Appliance Server </li></ul><ul><li>200 Analog Users </li></ul><ul><li>95 IP Phone users </li></ul><ul><li>3 4059 IP Attendant + Softphone + USB Headset </li></ul><ul><li>2 Greeting Assistant 4068 + 40 key add-on Module </li></ul><ul><li>32 SIP Network Link </li></ul><ul><li>Automated Attendant </li></ul><ul><li>Redundant Rectifier module </li></ul><ul><li>Cable from PABX to MDF </li></ul><ul><li>Billing system software </li></ul>24 Months Hardware Warranty
    48. 48. Thank You