Unified messaging by Adtran

1. NETVANTA UC DEMONSTRATION TRAINING
Unified Messaging, Fax Server, Click-to-Dial
ADTRAN Inc.
Published: August 2010
This document showcases how to demonstrate the following NetVanta UC features:
- Unified messaging with Microsoft Exchange + Outlook 2007
- Faxing from the desktop
- Click-to-dial

2. 1 SETUP
Microsoft Outlook and NetVanta UC Client must both be installed and configured on the desktop. Ensure that your Microsoft Office Outlook inbox has at least
one email message, one voice message, and one fax message. The e-mail message sender needs to match one of your Outlook contacts with a phone number.
Mark all messages as “unread”.
2 DEMONSTRATION
Talking Points Actions Screenshots
 NetVanta UC is a true unified messaging  Start Microsoft Office
solution: voice and fax messages are Outlook
stored directly on the message store, not
copied from or synchronized with a
different server.
 True UM allows you to use a variety of
different e-mail clients like Outlook web
access, Windows Mobile Smartphones,
BlackBerries, or iPhones to manage your
messages without installing any
additional software – administration
overhead is drastically reduced over time.
 Unified messaging is also supported with
IBM Domino server and Lotus Notes
client.
 Integrated messaging is supported
natively with NetVanta UC Client, and
also supported with any IMAP4 compliant
message store like Google Gmail and
Novell GroupWise.
 Basic voicemail is supported natively;
voice messages are stored directly on the
NetVanta UC server.

3.  Message types are denoted by different  Open a voice message.
icons.
 Special forms are available when
NetVanta UC Client software is installed
on the desktop, which allows for message
listening and viewing without having to
launch a separate media player/viewer.
 Messages can be managed in any order,
not only in the order in which they were
received.
 Voice messages are relatively small
compared to most modern attachments:
50KB for 30 seconds of audio, or 167
hours for 1GB of hard drive space
(approx. 20,000-40,000 messages @ 15-
30 seconds)
 Voice messages can be played over your
telephone handset or using the computer  Click the forward
speakers button.
 The wave form allows you to
select and play a specific section. This is
useful for finding and listening to a phone
number in the message.
 The message subject contains the
Outlook contact name from your address
book if there is a match, or if no match
then the subject will contain the caller ID
from the phone company.
 Message details are provided at the
bottom of the window.
 Message audio can be saved to the
desktop and forwarded to anybody.

4.  You can collaborate with people by  Click the
forwarding voice messages to anybody in button and show the
the corporate address book, your corporate address
personal contacts, and any e-mail address book and personal
typed manually. contacts.
 Recipients with the UC Client software  Close the forward
installed will see the special form; (FW) voice form.
anybody else will see it as a regular e-mail
with a WAV attachment.  Close the original
voice form.
 Messages are created using a standard
audio codec, playable by any modern
media player on any platform.
 The body of the e-mail message text is
displayed at the bottom of the window.
The body can be annotated with new text
before forwarding.
 Fax messages can be delivered to a  Open a fax message.
general company mailbox, or directly to
your mailbox with a DID number.
 You can even share a single DID number
for both voice and fax calls, providing one
number for your contacts to reach you
regardless of the type of call.
 Fax messages are also relatively small
compared to most modern attachments
but the actual size ultimately depends on
the amount of text/images on each page.

5.  Standard image manipulation tools are  Click the forward by
available: zoom, rotate, flip, and page
fax button.
navigation.
 You can collaborate by saving the fax to
your desktop as a PDF , as a TIF
 You can collaborate by forwarding the fax
by e-mail with a PDF attachment or as
a TIF attachment. Recipients with
NetVanta UC Client software installed will
see the special form.
 You can also forward the fax to another
fax machine .

6.  Recipients can be typed manually or  Click the
selected from your personal contact button
address book, filtered by those with a fax and add a contact to
number. the recipient list (or
type a name and fax #
manually)
 Click
 1. Faxes can be sent now or at a  Click
designated time. through each step of
 2. You can select a personal cover page or the wizard while
a standard company fax cover page from discussing each.
the “Shared” folder.
 Click (do
 3. You can customize the cover page with not click “Finish”).
your own subject and notes. 1 2
 Close the original fax
 4. Clicking “Finish” will send the fax to form.
each recipient at the same time using as
many fax resources that are licensed and
free PSTN lines that are available.
3 4

7.  Faxing from the desktop is easy. Avoid  Open a document, or
printing documents, walking to the fax web page, or
machine and waiting for that fax to be spreadsheet, or PDF,
sent. Save time and reduce paper, ink, etc…
and fax machine maintenance costs.
 Find the Print option
 A fax can be sent using any Windows for the application
application that supports printing. you’re using.
 The NetVanta UC Client software  Select the ADTRAN
installation package also installs a printer NetVanta UC Fax
driver. printer and
 When a document/image is printed the click .
printer driver creates a fax image and  When prompted to
launches the same fax wizard we saw Send now or Save to
before through the fax form.
file, click .
 You can send the fax now or save it to
 Close the Fax Wizard
your UC profile, accessible through the
dialog when it opens.
NetVanta UC client software. Saving it is
useful you’re going to send this
document/image repeatedly over time to
different recipients – this way you don’t
have to hunt for it every time you want to
send it.
 Successful fax transmission reports are
saved in your Sent items folder, and failed
fax transmission reports are sent to your
Inbox.

8.  The NetVanta UC Client software package  Navigate back to
also installs a click-to-dial agent that can Outlook.
be used to initiate phone calls to any of
your Outlook contacts.  Select an e-mail from
one of your contacts.
 The click-to-dial capabilities save you
time when you’re trying to call your  Right-click the e-mail
contacts, and eliminates telephone and select Call with
number input errors. ucCompanion and
select the contact in
 When calling a contact through an e-mail, your Outlook address
the agent will display all telephone book.
numbers in the Outlook contact record
(except fax numbers) and will allow you  Click
to select which number you would like to
call.
 You can also call a contact directly from
your contact list, from within an e-mail,
and from within a contact record.
 Click-to-dial can also be initiated from  Select a phone
anywhere you see text on the desktop. number (in text
Highlight the telephone number and copy format) in an e-mail or
(right-click and select Copy, or press another application,
Ctrl+C). right-click and select
Copy
 The agent will detect a phone number in
the Windows Clipboard and will present
you with an option to call that number.
 If the agent detects multiple phone
numbers in the copied text, it will display
each phone number as a separate button
for dialing.