Microsoft Vision Unified Communications

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  • 03/21/10 15:07
  • 03/21/10 15:07
  • 03/21/10 15:07 MICROSOFT CONFIDENTIAL © 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
  • 03/21/10 15:07 MICROSOFT CONFIDENTIAL © 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
  • 03/21/10 15:07 MICROSOFT CONFIDENTIAL © 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
  • Microsoft Vision Unified Communications

    1. 1. The Microsoft vision for Unified communications Anthony Howlett Senior Account Manager http://www.eneskay.com
    2. 2. NewWorld of Work Increasing importance of Cross-Company Teaming
    3. 3. Challenges of Working together Disconnected Communications <ul><li>Communications chaos </li></ul><ul><li>Phone tag, voice mail jail, E-mail overload </li></ul><ul><li>Too many devices, too little time </li></ul>
    4. 4. Infrastructure Challenges Parallel Investments <ul><li>Voice communications through PBX </li></ul><ul><li>E-mail communications through PCs </li></ul><ul><li>Voice communications through </li></ul><ul><li>E- </li></ul>
    5. 5. Traditional Network Components circa 1980  today External phone Phone company’s Central Office Traditional PBX Internal phones Voice Mail Exchange Servers Active Directory Internal phones LCS 2005 - IM Exchange 2003 Email/Calendar/Contacts LCS Servers Communicator IM ActiveSync/Outlook/OWA
    6. 6. Unified Messaging <ul><li>Communications are either synchronous </li></ul><ul><ul><li>Voice conversations, Video Conferencing, IM </li></ul></ul><ul><li>Or Asynchronous </li></ul><ul><ul><li>Faxes, e-mail, voice mail </li></ul></ul><ul><li>UM – about bring all the synch to one place. </li></ul><ul><li>Major investment in Exchange 2007 </li></ul><ul><ul><li>Voice mail and fax into [Outlook] inbox </li></ul></ul><ul><ul><li>Listen to e-mail when you call in for messages </li></ul></ul>
    7. 7. Unified Communications <ul><li>We communicate with people, not addresses </li></ul><ul><li>We have a huge choice of media </li></ul><ul><li>The best medium varies: </li></ul><ul><ul><li>Would you phone someone you knew to be out ? </li></ul></ul><ul><ul><li>Would a chat save a long e-mail exchange </li></ul></ul><ul><ul><li>Ever ask “is this a good time for a call” </li></ul></ul><ul><li>Choice of medium driven by presence </li></ul>
    8. 8. How would you connect if The person you wanted was... <ul><li>On Holiday for the next week </li></ul><ul><li>In a meeting for the next 30 mins </li></ul><ul><li>Around, but not at their PC </li></ul><ul><li>At their PC but with a “do not disturb” sign </li></ul><ul><li>Available </li></ul><ul><li>... Wouldn’t it be good to know ? </li></ul>
    9. 9. The first goal of UC. <ul><li>Wherever I see a name, I see also see presence. </li></ul>
    10. 10. Demo Presence in Microsoft apps.
    11. 11. “ Real-Time” in Microsoft Office Enabling Contextual Collaboration
    12. 12. When you have presence ... <ul><li>If you can see presence you can choose your mode of communication. </li></ul><ul><li>1:1 or multi-party </li></ul><ul><li>Voice, Video, data-conference, IM, Mail .... </li></ul><ul><li>Let the computer place the call </li></ul><ul><ul><li>To speak to one of my contacts , why must I key in their address on the voice Network ? </li></ul></ul>
    13. 13. If the computer controls the call... <ul><li>Click to call ... </li></ul><ul><ul><li>Every phone number can (should) be a tel: URI </li></ul></ul><ul><li>Richer call management </li></ul><ul><ul><li>What is today’s protocol for call transfer </li></ul></ul><ul><ul><li>Can you set up a conference call easily ? </li></ul></ul><ul><li>Information about inbound call </li></ul><ul><ul><li>Caller ID on “Toast” </li></ul></ul><ul><ul><li>Why shouldn’t voice calls have a subject </li></ul></ul>
    14. 14. Demo Voice integration
    15. 15. Voice calls is one of many “modalities” <ul><li>Easy to move between them </li></ul><ul><ul><li>IM ... “ Are you free for a call ” [Click] </li></ul></ul><ul><ul><li>Voice ... “ Hey James .... If you could see ”. [Click] </li></ul></ul><ul><ul><li>Data conference... “ We need Dave... ” [Click] </li></ul></ul><ul><li>Develop new conferencing experiences ... </li></ul>
    16. 16. Microsoft Unified Communications Innovative Meeting Experience <ul><li>Immersive virtual meetings </li></ul><ul><ul><li>Active speaker and panorama views </li></ul></ul><ul><ul><li>Views synchronized with data </li></ul></ul><ul><li>Revolutionary experience </li></ul><ul><ul><li>Record and playback meetings </li></ul></ul><ul><ul><li>Suitable for every meeting room </li></ul></ul>
    17. 17. Network Components – Introducing Exchange 2007 UM External phone External phone Phone company’s Central Office Traditional PBX Internal phones Exchange 2007 Servers - Mailbox - CAS - Hub Transport Active Directory Internal phones LCS 2005 - IM LCS Servers Office Communicator (OC) UM VoIP Gateway(s) Circuit-switched protocols Unified Messaging Server(s) Exchange 2007 - Email/Cal/Contacts - Voicemail/Fax/ Speech Access ActiveSync/Outlook/OWA
    18. 18. The second rule of UC <ul><li>Remember Where I see a name I see presence </li></ul><ul><li>I want to communicate with people so... </li></ul><ul><li>Where I see presence, I should be able to start a conversation (in the right medium) </li></ul>
    19. 19. Developer action <ul><li>Make any phone number you display a tel: uri </li></ul><ul><li>Presence enable applications </li></ul><ul><ul><li>Web applications have easy code sample code </li></ul></ul><ul><ul><li>SDK for forms applications </li></ul></ul><ul><li>Think about demand for customer contact in more media than phone / e-mail </li></ul>
    20. 20. Microsoft Unified Communications Innovative Phone Experience “Tanjay” <ul><li>Extending Communicator experience </li></ul><ul><ul><li>Today: PCs, web, mobile devices </li></ul></ul><ul><ul><li>Tomorrow: Dedicated communications devices </li></ul></ul><ul><li>Software for innovative IP phones </li></ul><ul><ul><li>Implementation design with embedded software </li></ul></ul><ul><ul><li>Partners will deliver production devices </li></ul></ul>
    21. 21. Network Components – Introducing OCS 2007 External phone Phone company’s Central Office Traditional PBX Internal phones Exchange 2007 Servers - Mailbox - CAS - Hub Transport Active Directory OCS 2007 - IM - VoIP - MCU OCS 2007 Servers - FE Servers - BE Servers - MCU OC UM VoIP Gateway(s) Circuit-switched protocols Unified Messaging Server(s) Exchange 2007 - Email/Cal/Contacts - Voicemail/Fax/ Speech Access OCS 2007 Basic GW OCS 2007 Advanced GW OCS 2007 Mediation Server Tanjay Phones ActiveSync/Outlook/OWA
    22. 22. Full UC Deployment External phone Phone company’s Central Office Exchange 2007 Servers - Mailbox - CAS - Hub Transport Active Directory OCS 2007 - IM - VoIP - MCU OCS 2007 Servers - FE Servers - BE Servers - MCU OC Unified Messaging Server(s) Exchange 2007 - Email/Cal/Contacts - Voicemail/Fax/ Speech Access Advanced GW Tanjay Phones OCS/UM VoIP Gateway ActiveSync/Outlook/OWA
    23. 23. Authenticated UC Users Get Simple Voicemail Access
    24. 24. Subjects for Voicemail and Missed-call Messages
    25. 25. Priority for Voicemail and Missed-call Messages
    26. 26. Questions ?

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