This document discusses business change management and how to successfully manage change. It defines business change management as focusing on the people side of change, including the activities and people involved. It notes that managing change becomes more important as more change occurs. It introduces models for assessing the impact of change, including the McKinsey 7S model. It also discusses measuring change readiness using the change equation and provides examples for a company implementing a new finance system. Finally, it emphasizes that focusing on people can help reduce typical high failure rates for organizational change initiatives.