Unify provides contact center solutions to help companies improve customer service, increase efficiency, and reduce costs. Their multi-channel platform allows customers to communicate through various channels like phone, email, chat, and social media, while agents can handle all contacts through a single interface. Unify also offers workforce optimization, inbound call routing, call recording, and other services to optimize agent performance and the customer experience. They work with companies to understand their specific needs and provide customized solutions either on-premise or hosted.