Accelerator provides a beginner's guide to the way Twitter is impacting relationships between business and the customers they serve. (www.acceleratorsolutions.com)
Learn what you need to know to get started using Twitter, the popular micro-blogging social media service. Get the info you need to make the most of your new Twitter account now.
After writing the book, Twitter Marketing for Dummies, we decided to throw out the 140 different pieces of marketing advice given to us by the many AWESOME users of Twitter!
Learn what you need to know to get started using Twitter, the popular micro-blogging social media service. Get the info you need to make the most of your new Twitter account now.
After writing the book, Twitter Marketing for Dummies, we decided to throw out the 140 different pieces of marketing advice given to us by the many AWESOME users of Twitter!
All about Twitter. An overview on how to use Twitter for business to improve brand awareness and manage customer feedback.
Background, uses, influence and best practice.
A presentation given to a product marketing team that outlines different personalities on Twitter.
It was useful in getting the team to consider what personality they wanted to give their brand, and how they were going to achieve that.
It's becoming more important to reach your target audience where they are, and that figures into PR as well when they pitch journalists. This Slideshare shows tips, best practices and tools such as Cision for identifying and outreaching journalists on social media.
An overview of Twitter, Twitter functionality, Apps, ways to leverage, case studies and tasks. The basics of what you need to know if you wanna use Twitter in your social media marketing efforts.
Slides for a presentation about Twitter to the Association of Women in Technology in Austin, Texas, on 10/14/2008. Slides for a diverse audience familiar with technology in general, but not necessarily with social technology or, specifically, Twitter.
Social Media For Business Part 4 The Art Of TwitterSteven Fisher
In Part 4 we try and answer the eternal question, "What the Hell is Twitter?" and discuss its uses in the mainstream and how it is used effectively by businesses today.
All about Twitter. An overview on how to use Twitter for business to improve brand awareness and manage customer feedback.
Background, uses, influence and best practice.
A presentation given to a product marketing team that outlines different personalities on Twitter.
It was useful in getting the team to consider what personality they wanted to give their brand, and how they were going to achieve that.
It's becoming more important to reach your target audience where they are, and that figures into PR as well when they pitch journalists. This Slideshare shows tips, best practices and tools such as Cision for identifying and outreaching journalists on social media.
An overview of Twitter, Twitter functionality, Apps, ways to leverage, case studies and tasks. The basics of what you need to know if you wanna use Twitter in your social media marketing efforts.
Slides for a presentation about Twitter to the Association of Women in Technology in Austin, Texas, on 10/14/2008. Slides for a diverse audience familiar with technology in general, but not necessarily with social technology or, specifically, Twitter.
Social Media For Business Part 4 The Art Of TwitterSteven Fisher
In Part 4 we try and answer the eternal question, "What the Hell is Twitter?" and discuss its uses in the mainstream and how it is used effectively by businesses today.
Twitter Networking Secrets with Elizabeth Quintanilla - Insider Secrets to Mu...Elizabeth Quintanilla, MBA
Twitter for Business - How to use it to leverage yourself and organization. You can use Twitter as part of your Product Marketing Strategy, to <listen> several conversations at once. We are all now customer support, PR, and marketers with Twitter!
"I\’m on Twitter: Now What?" - setting goals for Twitter, measurement, and avoiding "advanced mistakes" - presentation to Frederick New Media & Technology Conference (#FredNMT3), presented by Michelle Forman, APHL and April Finnen, DynPort Vaccine Company, February 24, 2011
CXO Global 100 - Taking Flight With TwitterJoe Topinka
In this webinar, hear from CXO Global 100 members Tom Cross and Evan Kirstel about their insights into how Twitter is changing the way companies and people engage.
The slides from my presentation given on 29 July 2010 to an audience of 25 clients and contacts and the IOD Bristol. Find out more at http://wwwDigital-divinity.co.uk
The Current State of Social Media Channels by DDA PRddapr
The aim of this presentation is to give a brief outline of the current state of Facebook, Twitter and Instagram and touch upon the big trend in social media right now… real-time marketing. In doing so we hope to provide a few tips to help those within the film, television, entertainment and brands PR industry.
Twitter is one of those boutique social media platforms that has managed to retain its mystique and exclusivity over the years despite experiencing a surge in the number of users. This presentation is a simple look at the demographics that make twitter unavoidable for business or personal use.
B2B Marketing: Twitter: Who’s Following Me? by Julie BevacquaJulie Bevacqua
Can twitter be used successfully as a sales tool? 7 different ways in which you can use twitter to build your brand, grow your visibility, and increase your indirect sales.
Similar to Twitter and Customer Service (July 2011) (20)
Enhancing Performance with Globus and the Science DMZGlobus
ESnet has led the way in helping national facilities—and many other institutions in the research community—configure Science DMZs and troubleshoot network issues to maximize data transfer performance. In this talk we will present a summary of approaches and tips for getting the most out of your network infrastructure using Globus Connect Server.
The Metaverse and AI: how can decision-makers harness the Metaverse for their...Jen Stirrup
The Metaverse is popularized in science fiction, and now it is becoming closer to being a part of our daily lives through the use of social media and shopping companies. How can businesses survive in a world where Artificial Intelligence is becoming the present as well as the future of technology, and how does the Metaverse fit into business strategy when futurist ideas are developing into reality at accelerated rates? How do we do this when our data isn't up to scratch? How can we move towards success with our data so we are set up for the Metaverse when it arrives?
How can you help your company evolve, adapt, and succeed using Artificial Intelligence and the Metaverse to stay ahead of the competition? What are the potential issues, complications, and benefits that these technologies could bring to us and our organizations? In this session, Jen Stirrup will explain how to start thinking about these technologies as an organisation.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
Welcome to the first live UiPath Community Day Dubai! Join us for this unique occasion to meet our local and global UiPath Community and leaders. You will get a full view of the MEA region's automation landscape and the AI Powered automation technology capabilities of UiPath. Also, hosted by our local partners Marc Ellis, you will enjoy a half-day packed with industry insights and automation peers networking.
📕 Curious on our agenda? Wait no more!
10:00 Welcome note - UiPath Community in Dubai
Lovely Sinha, UiPath Community Chapter Leader, UiPath MVPx3, Hyper-automation Consultant, First Abu Dhabi Bank
10:20 A UiPath cross-region MEA overview
Ashraf El Zarka, VP and Managing Director MEA, UiPath
10:35: Customer Success Journey
Deepthi Deepak, Head of Intelligent Automation CoE, First Abu Dhabi Bank
11:15 The UiPath approach to GenAI with our three principles: improve accuracy, supercharge productivity, and automate more
Boris Krumrey, Global VP, Automation Innovation, UiPath
12:15 To discover how Marc Ellis leverages tech-driven solutions in recruitment and managed services.
Brendan Lingam, Director of Sales and Business Development, Marc Ellis
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
2. Agenda Introducing Twitter What is it? The different types of tweet Twitter and Customer Service Customer complaints Customer care Marketing Sentiment and analysis How can we improve our Twitter presence? Top Twitter tips Overcoming hurdles
4. What is Twitter? Twitter is... An online communication medium (microblog, social network) A source of news and opinion A zeitgeist (snapshot / timeline of society) 140characters or less per ‘tweet’ 200million users (March 2011) $150m revenue (2010) $8bn market cap (March 2011)
5. How do I filter the information I want? Users choose which users to ‘follow’ – these could be friends, celebrities or organisations. Only their tweets show up in your timeline...
6. Most influential users in the UK Influence is measured by factors such as the number of followers, influence of those followers, number of re-tweets and many other variables. These are some of the UK’s most influential users... Sarah Brown – Campaigner Richard Bacon – Broadcaster Eddie Izzard - Actor and Comedian Stephen Fry – Broadcaster UmairHaque– Economist Source: PeerIndex, iPaper, 2011
8. Links Types of Tweet Due to the restriction of using 140 characters or less, many tweets link to content on third-party websites...
9. Re-tweets (aka RT) Types of Tweet Users often pass on tweets they like to their own followers. Re-tweeting is similar to hitting ‘forward’ on an email...
10. #hashtags Types of Tweet Hashtags help to group together tweets of the same topic. For example #business... Events and TV shows also use hashtags. For example, Have I Got News For You uses the hashtag #HIGNFY...
11. @mentions Types of Tweet When referring to other Twitter users, it is possible to link to their profile by using their Twitter ID...
12. #ff (Follow Friday) Types of Tweet ‘Follow Friday’ is a concept in social networking where on a Friday, people makerecommendations about other interesting users to follow...
14. MrsLRCooperlilyrosecooper anyone know who the CEO of BT is. i'dfind out myself but my internet connection is so bad I can't even google. such bad service, awful. Lily Allen versus BT Customer complaints Musician Lily Allen (now Lily Cooper) once famously tweeted her frustration with her BT internet connection. She has 2.9 million followers... BT soon noticed themselves getting mentioned a lot! SO f****** bad. Don't know how these thieving b******* can sleep at night. MrsLRCooperlilyrosecooper
15. BT’s response Customer care The legend goes that one of BT’s executives personally got in touch and rectified the situation! Now BT have their own Twitter profile allowing them to receive and respond to over 4,000 queries and complaints a month...!
16. Customers as advocates Sales and marketing (1) Happy customers, on the other hand, can promote you publicly and create a buzz around your product, event or brand. For example, many people tweeted around the time of the Institute of Customer Service (ICS) Annual Conference...
17. Captive audience Sales and marketing (2) PR and marketing are expensive, so having a captive audience who are willing to receive information in a format which they can engage with is very valuable. Check out the audiences of some of these brands... 0.2m 0.3m 0.7m 0.1m 1.5m Dell claims to have sold over $1m of stock through 0.1m followers of its ‘Dell Outlet’ Twitter profile!
18. Viral campaigns Sales and marketing (3) Non-customers can also be engaged through humorous videos, or competitions that ‘go viral’. For example, Nissan held a competition asking people to Tweet about what they would trade for a Nissan LEAF...
19. Sentiment and analysis (1) It is possible to monitor how many times subjects are mentioned, and examine the reasons for these trends. This can provide realtime information for further research...
20. Sentiment and analysis (2) There are plenty of tools for analysing and visualising the data...!
22. Top Twitter tips Get your teams speaking the language Once your teams understand what Twitter is about, they can feel more involved and begin to suggest ways to use it effectively and help promote it widely Little and often! Brainstorm a ‘bank’ of ideas for Tweets based on what you are passionate about, what you find interesting, and what’s happening in the business in coming weeks. Tweet these steadily over time. Listen and engage Follow as many relevant users as possible, and engage with them whenever appropriate – question them, respond to their queries, congratulate their successes, re-tweet their interesting tweets Spread the successes Once you start to see activity, be sure to update your teams to use that momentum
23. Overcoming the hurdles “But it’s just a fad – nobody uses it anyway” Take time to understand and educate using relevant context from your business, and case studies of proven impact elsewhere. “We might say something wrong – and everyone will be watching!” Remember that customer service advisors interact with the public every day – they’re used to toeing the line between solving problems and protecting a company’s interests. “We don’t have the resource right now” Start small, but do start – just by listening. Maybe add ‘buzz monitoring’ to one customer advisor’s responsibilities first, then let them engage in a helpful way once they are confident. This way you can slowly build a business case. Source: (www.rlyl.com)