Proprietary and Confidential
Proprietary and Confidential
START UP
SECRETS
An insider’s guide to unfair competitive advantage
Hi
Turning Products into Companies
by Design & Architecture
twitter: @mjskok startupsecrets.com
Michael J Skok
Proprietary and Confidential
Agenda:
Closing the Product Company GAP by Design & Architecture
 Design
• Product Go To Market Fit
 PVP
 MVP
 MVS
 MRP
 Architecture
• Business Model
 SLIPPERY Products
 Russian Doll Pricing and Packaging
 Whole Product
 Services
@mjskok startupsecrets.comTurning Products Into Companies 9
Proprietary and Confidential
Design for
Product Go To Market fit
 MVP and introducing MVS, MRP
@mjskok startupsecrets.comTurning Products Into Companies 10
Proprietary and Confidential
The Product Market Fit
MarketProduct
Fit
@mjskok startupsecrets.comTurning Products Into Companies 11
Proprietary and Confidential
Adding to Lean Startup thinking…
Minimum Viable
Product (MVP) .
@mjskok startupsecrets.comTurning Products Into Companies 12
MarketProduct
Fit
Proprietary and Confidential
The Product Market Fit Question
here?
here?
here?
here?
MV
P here?
Market
@mjskok startupsecrets.comTurning Products Into Companies 13
Product
Proprietary and Confidential
The Product Market Fit Problem
here?
here?
here?
here?
Fit ?
Stretch
?
MV
P
MVP
++
here?
Market
@mjskok startupsecrets.comTurning Products Into Companies 14
Product
Proprietary and Confidential
Market
not here
not here
not here
not here
Fit
MV
P
@mjskok startupsecrets.comTurning Products Into Companies 15
Product
The Product Market Fit Solution = MVS
Proprietary and Confidential
MV
S
MVP
Adding to Lean Startup thinking…
16
Minimum Viable Product (MVP)
+ Minimum Viable Segment (MVS)
Repeat?
@mjskok startupsecrets.comTurning Products Into Companies
Proprietary and Confidential
MV
S
MV
P
Adding to Lean Startup thinking…
17
Minimum Viable Product (MVP)
+ Minimum Viable Segment (MVS)
= Minimum Repeatable Product (MRP)
MR
P
Repeatable 
MR
P
= same NEEDS
@mjskok startupsecrets.comTurning Products Into Companies
Proprietary and Confidential
MV
S
MV
P
Adding to Lean Startup thinking…
18
Minimum Viable Product (MVP)
+ Minimum Viable Segment (MVS)
= Minimum Repeatable Product (MRP)
Smaller target to reference
lead, dominate
MR
P
Repeatable, Referenceable 
MR
P
= same NEEDS
@mjskok startupsecrets.comTurning Products Into Companies
Proprietary and Confidential
Minimum Viable Segment…
 Maintains MVProduct footprint
• Same functionality needed by all customers
 People reference according to the same NEEDS
• Customers can compare solutions
 Potential for leadership, domination
• At least initial Beachhead
Segment according to the same NEEDS
MV
S
MV
P
= same NEEDS
@mjskok startupsecrets.comTurning Products Into Companies 19
MR
P
MR
P
Proprietary and Confidential
vs. Office Worker
vs. White Collar
vs. Sales
vs. Office Equipment
vs. Medical Clinics
vs. Diagnostics
+ Blatant Critical need if possible:
Mobile Professionals
Field Workers
Services
Hospitals
Critical Care
Medical Equipment
Targeting, Segmentation - example
@mjskok startupsecrets.comTurning Products Into Companies 20
Proprietary and Confidential
Targeting, Segmentation – Need Attribution
@mjskok startupsecrets.comTurning Products Into Companies 21
To what do you attribute their need?
Brainstorm all the attributes you can think of…
Obvious examples
- Size / Stage
- Domain, sub domain, (eg Financial Services, Insurance,
- Sub sector (eg Property and Casualty)
What are your LESS obvious, and MORE specific examples?
- What kind of end customer they serve
- What problem that end customer is solving?
- etc
Proprietary and Confidential
No longer just Product Market Fit
 It’s about Product Go To Market Fit
• Narrow your target
• Segment it by need
• Focus your product
 Vital for
• Positioning, Messaging, Communication
• Packaging and Pricing
• Channels & Distribution, Partner Alignment, Support etc
 Enables
• Reference selling, network effects, virality
• Overall Business alignment
@mjskok startupsecrets.comTurning Products Into Companies 22
Proprietary and Confidential
NUMBER ONE Startup Secret?
#1
@mjskok startupsecrets.comTurning Products Into Companies 23
FOCUS
Proprietary and Confidential
 Narrow as possible to start!
• Think small targets to dominate
 Which would you rather…
• Expand on success?
• Contract on failure?
 Balance Vision vs. Execution
• See post on startupsecrets.com
NUMBER ONE Startup Secret =
FOCUS!
Don’t be afraid to pick one thing and focus on it!
#1
@mjskok startupsecrets.comTurning Products Into Companies 24
Proprietary and Confidential
• Simple
• Low to no initial cost
• Installs easily
• Proves value quickly
• Plays well with others
• Easy to use
• ROI is obvious
• Your customers can’t live without it – it’s stickY
Friction Free, SLIPPERY products
@mjskok startupsecrets.comTurning Products Into Companies 25
Proprietary and Confidential
• Simple
• Low to no initial cost
• Installs easily
• Proves value quickly
• Plays well with others
• Easy to use
• ROI is obvious
• Your customers can’t live without it – it’s stickY
Friction Free, SLIPPERY products
@mjskok startupsecrets.comTurning Products Into Companies 26
Think of how this
improves the Gain/Pain
Ratio in our Value
Proposition Workshop
Gain
Pain
Proprietary and Confidential
Simple
Complexity
Simplicity
FIRST PRINCIPLES
Advantage
Disadvantage
@mjskok startupsecrets.comTurning Products Into Companies 27
Proprietary and Confidential
Simple
Advantage = Innovation * Simplicity
Disadvantage = Innovation * Complexity
@mjskok startupsecrets.comTurning Products Into Companies 28
Proprietary and Confidential
Even Simpler = Less is More!
Microsoft APPLE
@mjskok startupsecrets.comTurning Products Into Companies 29
Proprietary and Confidential
Example
Knowledge Management vs. Note Taking
@mjskok startupsecrets.comTurning Products Into Companies 30
Proprietary and Confidential
Simple
 Simplify to your C.O.R.E. value [link on startupsecrets.com]
• Create a whole product with partnerships
• And or Open Source etc
Capabilities
Of
Really
Exceptional
Value
Focus on it!
C.O.R.E.
Value
@mjskok startupsecrets.comTurning Products Into Companies 31
Proprietary and Confidential
Low to no initial cost
 Potential for
• Frictionless trials
• Lower initial CARC
• Self identifying Freemium prospects

http://www.wired.com/techbiz/it/magazine/16-03/ff_free
@mjskok startupsecrets.comTurning Products Into Companies
“Freeconomics"
32
Proprietary and Confidential
Low to no initial cost
 Potential for
• Frictionless trials
• Lower initial CARC
• Self identifying Freemium prospects
 Free-fall, free-fail ?
• It’s worth what people are paying for it = nothing
= no proof of value
• And perceived value can also be zero
• Ultimately have to upsell
@mjskok startupsecrets.comTurning Products Into Companies 33
Proprietary and Confidential
Low to no initial cost
• Value
• Network
• Monetization
@mjskok startupsecrets.comTurning Products Into Companies 34
Proprietary and Confidential
Installs easily, integrates well
 Slippery not Trip-up-ery!
@mjskok startupsecrets.comTurning Products Into Companies 35
Proprietary and Confidential
Installs easily, integrates well
 Reducing the Pain for customers to try, adopt, deploy
Inertia,
RISK
Gain
Pain
>10
@mjskok startupsecrets.comTurning Products Into Companies 36
Proprietary and Confidential
• Integrates well
– “Embrace & Extend”
Open & Extensible…
• Assume
– Change = risky, painful, time consuming & costly
Incumbents far and wide
Applications
Operating environments
Business processes
Human skills
Installs easily, integrates well
@mjskok startupsecrets.comTurning Products Into Companies 38
Proprietary and Confidential
Products that integrate, play well with others…
Encourage others to
play with them…
®
LINK Technology
Partners
@mjskok startupsecrets.comTurning Products Into Companies
LINK program
39
Proprietary and Confidential
Proves value quickly
 Consumer
• Instant gratification
 Enterprise,
• Rapid payback
 ≤3 months is great
 >12 months is bad
@mjskok startupsecrets.comTurning Products Into Companies 40
Proprietary and Confidential
 For example
• If your product is about improving a process…
 Provide proof as part of the product!
• Baseline current before the product usage
• Provide key metrics, visibility into progress
• Integrate analytics, dashboards
• Clearly surface reports that prove the value
Self proving value
@mjskok startupsecrets.comTurning Products Into Companies 41
Proprietary and Confidential
Package and progressively disclose value
VS.
@mjskok startupsecrets.comTurning Products Into Companies 42
Proprietary and Confidential
Package and progressively disclose value
Examples?
@mjskok startupsecrets.comTurning Products Into Companies 43
Proprietary and Confidential
Package and progressively disclose value
Examples?
@mjskok startupsecrets.comTurning Products Into Companies 44
Proprietary and Confidential
Easy to use and apply
 “OOBE!”
• Out Of the Box Experience
• Delight & entrance users
@mjskok startupsecrets.comTurning Products Into Companies 46
Proprietary and Confidential
 Example Salesforce vs SIEBEL
VS.
Easy to use and apply
@mjskok startupsecrets.comTurning Products Into Companies 47
Proprietary and Confidential
ROI is Obvious
 Quantifiable
• Increase revenue
• Reduce time, resources, costs
 Or
• Reduce risk
• Drives competitive advantage
(ties to fast payback)
@mjskok startupsecrets.comTurning Products Into Companies 48
Proprietary and Confidential
ROI is Obvious
(Supported by Self Proving Value)
 Example: Unidesk
@mjskok startupsecrets.comTurning Products Into Companies 49
Proprietary and Confidential
StickY
 Your customers can’t live
without it!
• Avoids Churn
 Leaves customers
wanting more !
• Encourages Upsell
@mjskok startupsecrets.comTurning Products Into Companies 50
Proprietary and Confidential
• Simple
• Low to no initial cost
• Installs easily
• Proves value quickly
• Plays well with others
• Easy to use
• ROI is obvious
• Your customers can’t live without it – it’s stickY
Friction Free, SLIPPERY products
@mjskok startupsecrets.comTurning Products Into Companies 51
Think of how this
improves the Gain/Pain
Ratio in our Value
Proposition Workshop
Gain
Pain
Proprietary and Confidential
Thank you!
@underscorevc #startupsecrets

Turning Products Into Companies - U First 7/18/19

  • 1.
  • 2.
    Proprietary and Confidential STARTUP SECRETS An insider’s guide to unfair competitive advantage Hi Turning Products into Companies by Design & Architecture twitter: @mjskok startupsecrets.com Michael J Skok
  • 3.
    Proprietary and Confidential Agenda: Closingthe Product Company GAP by Design & Architecture  Design • Product Go To Market Fit  PVP  MVP  MVS  MRP  Architecture • Business Model  SLIPPERY Products  Russian Doll Pricing and Packaging  Whole Product  Services @mjskok startupsecrets.comTurning Products Into Companies 9
  • 4.
    Proprietary and Confidential Designfor Product Go To Market fit  MVP and introducing MVS, MRP @mjskok startupsecrets.comTurning Products Into Companies 10
  • 5.
    Proprietary and Confidential TheProduct Market Fit MarketProduct Fit @mjskok startupsecrets.comTurning Products Into Companies 11
  • 6.
    Proprietary and Confidential Addingto Lean Startup thinking… Minimum Viable Product (MVP) . @mjskok startupsecrets.comTurning Products Into Companies 12 MarketProduct Fit
  • 7.
    Proprietary and Confidential TheProduct Market Fit Question here? here? here? here? MV P here? Market @mjskok startupsecrets.comTurning Products Into Companies 13 Product
  • 8.
    Proprietary and Confidential TheProduct Market Fit Problem here? here? here? here? Fit ? Stretch ? MV P MVP ++ here? Market @mjskok startupsecrets.comTurning Products Into Companies 14 Product
  • 9.
    Proprietary and Confidential Market nothere not here not here not here Fit MV P @mjskok startupsecrets.comTurning Products Into Companies 15 Product The Product Market Fit Solution = MVS
  • 10.
    Proprietary and Confidential MV S MVP Addingto Lean Startup thinking… 16 Minimum Viable Product (MVP) + Minimum Viable Segment (MVS) Repeat? @mjskok startupsecrets.comTurning Products Into Companies
  • 11.
    Proprietary and Confidential MV S MV P Addingto Lean Startup thinking… 17 Minimum Viable Product (MVP) + Minimum Viable Segment (MVS) = Minimum Repeatable Product (MRP) MR P Repeatable  MR P = same NEEDS @mjskok startupsecrets.comTurning Products Into Companies
  • 12.
    Proprietary and Confidential MV S MV P Addingto Lean Startup thinking… 18 Minimum Viable Product (MVP) + Minimum Viable Segment (MVS) = Minimum Repeatable Product (MRP) Smaller target to reference lead, dominate MR P Repeatable, Referenceable  MR P = same NEEDS @mjskok startupsecrets.comTurning Products Into Companies
  • 13.
    Proprietary and Confidential MinimumViable Segment…  Maintains MVProduct footprint • Same functionality needed by all customers  People reference according to the same NEEDS • Customers can compare solutions  Potential for leadership, domination • At least initial Beachhead Segment according to the same NEEDS MV S MV P = same NEEDS @mjskok startupsecrets.comTurning Products Into Companies 19 MR P MR P
  • 14.
    Proprietary and Confidential vs.Office Worker vs. White Collar vs. Sales vs. Office Equipment vs. Medical Clinics vs. Diagnostics + Blatant Critical need if possible: Mobile Professionals Field Workers Services Hospitals Critical Care Medical Equipment Targeting, Segmentation - example @mjskok startupsecrets.comTurning Products Into Companies 20
  • 15.
    Proprietary and Confidential Targeting,Segmentation – Need Attribution @mjskok startupsecrets.comTurning Products Into Companies 21 To what do you attribute their need? Brainstorm all the attributes you can think of… Obvious examples - Size / Stage - Domain, sub domain, (eg Financial Services, Insurance, - Sub sector (eg Property and Casualty) What are your LESS obvious, and MORE specific examples? - What kind of end customer they serve - What problem that end customer is solving? - etc
  • 16.
    Proprietary and Confidential Nolonger just Product Market Fit  It’s about Product Go To Market Fit • Narrow your target • Segment it by need • Focus your product  Vital for • Positioning, Messaging, Communication • Packaging and Pricing • Channels & Distribution, Partner Alignment, Support etc  Enables • Reference selling, network effects, virality • Overall Business alignment @mjskok startupsecrets.comTurning Products Into Companies 22
  • 17.
    Proprietary and Confidential NUMBERONE Startup Secret? #1 @mjskok startupsecrets.comTurning Products Into Companies 23 FOCUS
  • 18.
    Proprietary and Confidential Narrow as possible to start! • Think small targets to dominate  Which would you rather… • Expand on success? • Contract on failure?  Balance Vision vs. Execution • See post on startupsecrets.com NUMBER ONE Startup Secret = FOCUS! Don’t be afraid to pick one thing and focus on it! #1 @mjskok startupsecrets.comTurning Products Into Companies 24
  • 19.
    Proprietary and Confidential •Simple • Low to no initial cost • Installs easily • Proves value quickly • Plays well with others • Easy to use • ROI is obvious • Your customers can’t live without it – it’s stickY Friction Free, SLIPPERY products @mjskok startupsecrets.comTurning Products Into Companies 25
  • 20.
    Proprietary and Confidential •Simple • Low to no initial cost • Installs easily • Proves value quickly • Plays well with others • Easy to use • ROI is obvious • Your customers can’t live without it – it’s stickY Friction Free, SLIPPERY products @mjskok startupsecrets.comTurning Products Into Companies 26 Think of how this improves the Gain/Pain Ratio in our Value Proposition Workshop Gain Pain
  • 21.
    Proprietary and Confidential Simple Complexity Simplicity FIRSTPRINCIPLES Advantage Disadvantage @mjskok startupsecrets.comTurning Products Into Companies 27
  • 22.
    Proprietary and Confidential Simple Advantage= Innovation * Simplicity Disadvantage = Innovation * Complexity @mjskok startupsecrets.comTurning Products Into Companies 28
  • 23.
    Proprietary and Confidential EvenSimpler = Less is More! Microsoft APPLE @mjskok startupsecrets.comTurning Products Into Companies 29
  • 24.
    Proprietary and Confidential Example KnowledgeManagement vs. Note Taking @mjskok startupsecrets.comTurning Products Into Companies 30
  • 25.
    Proprietary and Confidential Simple Simplify to your C.O.R.E. value [link on startupsecrets.com] • Create a whole product with partnerships • And or Open Source etc Capabilities Of Really Exceptional Value Focus on it! C.O.R.E. Value @mjskok startupsecrets.comTurning Products Into Companies 31
  • 26.
    Proprietary and Confidential Lowto no initial cost  Potential for • Frictionless trials • Lower initial CARC • Self identifying Freemium prospects  http://www.wired.com/techbiz/it/magazine/16-03/ff_free @mjskok startupsecrets.comTurning Products Into Companies “Freeconomics" 32
  • 27.
    Proprietary and Confidential Lowto no initial cost  Potential for • Frictionless trials • Lower initial CARC • Self identifying Freemium prospects  Free-fall, free-fail ? • It’s worth what people are paying for it = nothing = no proof of value • And perceived value can also be zero • Ultimately have to upsell @mjskok startupsecrets.comTurning Products Into Companies 33
  • 28.
    Proprietary and Confidential Lowto no initial cost • Value • Network • Monetization @mjskok startupsecrets.comTurning Products Into Companies 34
  • 29.
    Proprietary and Confidential Installseasily, integrates well  Slippery not Trip-up-ery! @mjskok startupsecrets.comTurning Products Into Companies 35
  • 30.
    Proprietary and Confidential Installseasily, integrates well  Reducing the Pain for customers to try, adopt, deploy Inertia, RISK Gain Pain >10 @mjskok startupsecrets.comTurning Products Into Companies 36
  • 31.
    Proprietary and Confidential •Integrates well – “Embrace & Extend” Open & Extensible… • Assume – Change = risky, painful, time consuming & costly Incumbents far and wide Applications Operating environments Business processes Human skills Installs easily, integrates well @mjskok startupsecrets.comTurning Products Into Companies 38
  • 32.
    Proprietary and Confidential Productsthat integrate, play well with others… Encourage others to play with them… ® LINK Technology Partners @mjskok startupsecrets.comTurning Products Into Companies LINK program 39
  • 33.
    Proprietary and Confidential Provesvalue quickly  Consumer • Instant gratification  Enterprise, • Rapid payback  ≤3 months is great  >12 months is bad @mjskok startupsecrets.comTurning Products Into Companies 40
  • 34.
    Proprietary and Confidential For example • If your product is about improving a process…  Provide proof as part of the product! • Baseline current before the product usage • Provide key metrics, visibility into progress • Integrate analytics, dashboards • Clearly surface reports that prove the value Self proving value @mjskok startupsecrets.comTurning Products Into Companies 41
  • 35.
    Proprietary and Confidential Packageand progressively disclose value VS. @mjskok startupsecrets.comTurning Products Into Companies 42
  • 36.
    Proprietary and Confidential Packageand progressively disclose value Examples? @mjskok startupsecrets.comTurning Products Into Companies 43
  • 37.
    Proprietary and Confidential Packageand progressively disclose value Examples? @mjskok startupsecrets.comTurning Products Into Companies 44
  • 38.
    Proprietary and Confidential Easyto use and apply  “OOBE!” • Out Of the Box Experience • Delight & entrance users @mjskok startupsecrets.comTurning Products Into Companies 46
  • 39.
    Proprietary and Confidential Example Salesforce vs SIEBEL VS. Easy to use and apply @mjskok startupsecrets.comTurning Products Into Companies 47
  • 40.
    Proprietary and Confidential ROIis Obvious  Quantifiable • Increase revenue • Reduce time, resources, costs  Or • Reduce risk • Drives competitive advantage (ties to fast payback) @mjskok startupsecrets.comTurning Products Into Companies 48
  • 41.
    Proprietary and Confidential ROIis Obvious (Supported by Self Proving Value)  Example: Unidesk @mjskok startupsecrets.comTurning Products Into Companies 49
  • 42.
    Proprietary and Confidential StickY Your customers can’t live without it! • Avoids Churn  Leaves customers wanting more ! • Encourages Upsell @mjskok startupsecrets.comTurning Products Into Companies 50
  • 43.
    Proprietary and Confidential •Simple • Low to no initial cost • Installs easily • Proves value quickly • Plays well with others • Easy to use • ROI is obvious • Your customers can’t live without it – it’s stickY Friction Free, SLIPPERY products @mjskok startupsecrets.comTurning Products Into Companies 51 Think of how this improves the Gain/Pain Ratio in our Value Proposition Workshop Gain Pain
  • 44.
    Proprietary and Confidential Thankyou! @underscorevc #startupsecrets

Editor's Notes

  • #5 Per our most recent newsletters to you, formally introducing U first which was announced just yesterday. We wanted to be first to intercept the entpep, we want to be founder first and we want to help our founders get to market first introducing… U first.
  • #6 Hi Everyone! Welcome to the _U First
  • #8 Hi Everyone! Welcome to the _U First
  • #9 Intelligent line art only Text in box resizable
  • #12 Product shrinks
  • #20 a set of actual or potential customers for a given set of products or services who have a common set of needs or wants, and who reference each other when making a buying decision. Moore, Geoffrey A. (2009-03-17). Crossing the Chasm
  • #33 By Chris Anderson 02.25.08
  • #34 By Chris Anderson 02.25.08
  • #41 “NPG!”
  • #49 Fast path to value
  • #54 Per our most recent newsletters to you, formally introducing U first which was announced just yesterday. We wanted to be first to intercept the entpep, we want to be founder first and we want to help our founders get to market first introducing… U first.