TUG 2010Doing and Managing Knowledge Work<br />Jim McGeeNew Shoreham Consulting www.newshorehamconsulting.com  <br />www.m...
The most valuable asset of a 21st century institution will be its knowledge workers and their productivity<br />Peter Druc...
Book<br />Knowledge“Containers”<br />File Directory<br />Database<br />Intranet <br />Wiki<br />Notebook<br />Shared Drive...
Knowledge “Containers”<br />File Directory<br />Blackberry<br />Book<br />Database<br />eBook<br />File Folder<br />Intran...
You can observe <br />a lot just by watching<br />Yogi Berra<br />
Tools perspective <br />Mindmaps<br />Blogs<br />Web browser<br />PowerPoint<br />Excel<br />Knowledge “Containers”<br />F...
Making knowledge work observable<br />Hygiene<br />Contextualizing<br />Tagging/Metadata<br />File names<br />Timestamps<b...
Point of view is worth 80 IQ points					Alan Kay<br />
PEBKAC<br />
Knowledge “Containers”<br />File Directory<br />Blackberry<br />Book<br />Database<br />eBook<br />File Folder<br />Intran...
Better<br />Mental<br />Models<br />
Old habits<br />Gaming the system<br />Management<br />Organizational boundaries<br />
Making knowledge work observable<br />Hygiene<br />Contextualizing<br />Tagging/Metadata<br />File names<br />Timestamps<b...
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TUG2010 Keynote: Doing and Managing Knowledge Work

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A look at the challenges of doing knowledge work more effectively

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TUG2010 Keynote: Doing and Managing Knowledge Work

  1. 1. TUG 2010Doing and Managing Knowledge Work<br />Jim McGeeNew Shoreham Consulting www.newshorehamconsulting.com <br />www.mcgeesmusings.net <br />jim.mcgee@newshorehamconsulting.com<br />847.867.1086<br />
  2. 2. The most valuable asset of a 21st century institution will be its knowledge workers and their productivity<br />Peter Drucker(1909-2005)<br />
  3. 3.
  4. 4.
  5. 5. Book<br />Knowledge“Containers”<br />File Directory<br />Database<br />Intranet <br />Wiki<br />Notebook<br />Shared Drive<br />RSS Feed<br />Blog<br />Knowledge “Stuff”<br />Conversation<br />Contract <br />Social<br />Story <br />Instant message <br />Spreadsheet <br />Email <br />Calendar <br />Whiteboard diagram <br />CAD drawing <br />Napkin sketch <br />Mindmap <br />Individual<br />Structure<br />
  6. 6. Knowledge “Containers”<br />File Directory<br />Blackberry<br />Book<br />Database<br />eBook<br />File Folder<br />Intranet <br />Thumbdrive<br />Wiki<br />DVD<br />Daytimer<br />Data Warehouse<br />Shared Drive<br />RSS Feed<br />Blog<br />Binder<br />Notebook<br />Knowledge “Stuff”<br />Conversation <br />Org chart <br />Term sheet <br />Catalog <br />Contract <br />Phone directory <br />Social<br />Course <br />Proposal <br />Story <br />Library <br />Encyclopedia <br />Group Calendar <br />RSS feed <br />Speech <br />Annual Report <br />Press release <br />Instant message <br />Performance review <br />Work plan <br />Syllabus <br />Blueprint <br />Dialog map <br />YouTube video <br />Webpage <br />Phone call <br />Book <br />Spreadsheet <br />Interview notes <br />Search results <br />Tweet <br />Regression model <br />Business card <br />Outline <br />Case study <br />Bookmark <br />Voice mail <br />PowerPoint presentation <br />Database query <br />Graph <br />Napkin sketch <br />Calendar <br />Resume <br />Block diagram <br />CAD drawing <br />Whiteboard diagram <br />Blog post <br />Concept map <br />Blog <br />Email <br />Equation <br />Mindmap <br />Rolodex <br />Individual<br />Note <br />Structure<br />
  7. 7. You can observe <br />a lot just by watching<br />Yogi Berra<br />
  8. 8. Tools perspective <br />Mindmaps<br />Blogs<br />Web browser<br />PowerPoint<br />Excel<br />Knowledge “Containers”<br />File Directory<br />Blackberry<br />Book<br />Database<br />eBook<br />File Folder<br />Intranet <br />Thumbdrive<br />Wiki<br />DVD<br />Daytimer<br />Data Warehouse<br />Shared Drive<br />RSS Feed<br />Blog<br />Binder<br />Notebook<br />Knowledge “Stuff”<br />Conversation <br />Org chart <br />Term sheet <br />Catalog <br />Contract <br />Phone directory <br />Social<br />Course <br />Proposal <br />Story <br />Library <br />Group Calendar <br />Encyclopedia <br />RSS feed <br />Speech <br />Annual Report <br />Press release <br />Instant message <br />Performance review <br />Work plan <br />Syllabus <br />Blueprint <br />Dialog map <br />YouTube video <br />Webpage <br />Phone call <br />Book <br />Spreadsheet <br />Interview notes <br />Search results <br />Tweet <br />Regression model <br />Business card <br />Outline <br />Case study <br />Bookmark <br />PowerPoint presentation <br />Voice mail <br />Database query <br />Graph <br />Napkin sketch <br />Calendar <br />Resume <br />Block diagram <br />CAD drawing <br />Whiteboard diagram <br />Blog post <br />Concept map <br />Blog <br />Email <br />Equation <br />Mindmap<br />Rolodex <br />Individual<br />Note <br />Structure<br />
  9. 9. Making knowledge work observable<br />Hygiene<br />Contextualizing<br />Tagging/Metadata<br />File names<br />Timestamps<br />Standard Metadata<br />Version Control<br />Narrating Work<br />Digital Portfolios<br />Issue/Opportunity Threads<br />User generated tagging<br />Controlled vocabularies<br />Directories<br />Social Networks – Internal<br />Social Networks – External<br />Knowledge “Containers”<br />File Directory<br />Blackberry<br />Book<br />Database<br />eBook<br />File Folder<br />Intranet <br />Thumbdrive<br />Wiki<br />DVD<br />Daytimer<br />Data Warehouse<br />Shared Drive<br />RSS Feed<br />Blog<br />Binder<br />Notebook<br />Knowledge “Stuff”<br />Conversation <br />Org chart <br />Term sheet <br />Catalog <br />Contract <br />Phone directory <br />Social<br />Course <br />Proposal <br />Story <br />Library <br />Group Calendar <br />Encyclopedia <br />RSS feed <br />Speech <br />Annual Report <br />Press release <br />Instant message <br />Performance review <br />Work plan <br />Syllabus <br />Blueprint <br />Dialog map <br />YouTube video <br />Webpage <br />Phone call <br />Book <br />Spreadsheet <br />Interview notes <br />Search results <br />Tweet <br />Regression model <br />Business card <br />Outline <br />Case study <br />Bookmark <br />PowerPoint presentation <br />Voice mail <br />Database query <br />Graph <br />Napkin sketch <br />Calendar <br />Resume <br />Block diagram <br />CAD drawing <br />Whiteboard diagram <br />Blog post <br />Concept map <br />Blog <br />Email <br />Equation <br />Mindmap<br />Rolodex <br />Individual<br />Note <br />Structure<br />
  10. 10. Point of view is worth 80 IQ points Alan Kay<br />
  11. 11. PEBKAC<br />
  12. 12. Knowledge “Containers”<br />File Directory<br />Blackberry<br />Book<br />Database<br />eBook<br />File Folder<br />Intranet <br />Thumbdrive<br />Wiki<br />DVD<br />Daytimer<br />Data Warehouse<br />Shared Drive<br />RSS Feed<br />Blog<br />Binder<br />Notebook<br />Knowledge “Stuff”<br />Conversation <br />Org chart <br />Term sheet <br />Catalog <br />Contract <br />Phone directory <br />Social<br />Course <br />Proposal <br />Story <br />Ideas & <br />Notions<br />Library <br />Group Calendar <br />Encyclopedia <br />RSS feed <br />Speech <br />Working<br />Papers<br />Annual Report <br />Press release <br />Instant message <br />Performance review <br />Work plan <br />Syllabus <br />Blueprint <br />Dialog map <br />Deliverables<br />YouTube video <br />Webpage <br />Phone call <br />Book <br />Spreadsheet <br />Interview notes <br />Search results <br />Tweet <br />Regression model <br />Business card <br />Outline <br />Case study <br />Bookmark <br />PowerPoint presentation <br />Voice mail <br />Database query <br />Graph <br />Napkin sketch <br />Calendar <br />Resume <br />Block diagram <br />CAD drawing <br />Whiteboard diagram <br />Blog post <br />Concept map <br />Blog <br />Email <br />Equation <br />Mindmap<br />Rolodex <br />Individual<br />Note <br />Structure<br />
  13. 13. Better<br />Mental<br />Models<br />
  14. 14. Old habits<br />Gaming the system<br />Management<br />Organizational boundaries<br />
  15. 15. Making knowledge work observable<br />Hygiene<br />Contextualizing<br />Tagging/Metadata<br />File names<br />Timestamps<br />Standard Metadata<br />Version Control<br />Narrating Work<br />Digital Portfolios<br />Issue/Opportunity Threads<br />User generated tagging<br />Controlled vocabularies<br />Directories<br />Social Networks – Internal<br />Social Networks – External<br />Knowledge “Containers”<br />File Directory<br />Blackberry<br />Book<br />Database<br />eBook<br />File Folder<br />Intranet <br />Thumbdrive<br />Wiki<br />DVD<br />Daytimer<br />Data Warehouse<br />Shared Drive<br />RSS Feed<br />Blog<br />Binder<br />Notebook<br />Knowledge “Stuff”<br />Conversation <br />Org chart <br />Term sheet <br />Catalog <br />Contract <br />Phone directory <br />Social<br />Course <br />Proposal <br />Story <br />Library <br />Group Calendar <br />Encyclopedia <br />RSS feed <br />Speech <br />Annual Report <br />Press release <br />Instant message <br />Performance review <br />Work plan <br />Syllabus <br />Blueprint <br />Dialog map <br />YouTube video <br />Webpage <br />Phone call <br />Book <br />Spreadsheet <br />Interview notes <br />Search results <br />Tweet <br />Regression model <br />Business card <br />Outline <br />Case study <br />Bookmark <br />PowerPoint presentation <br />Voice mail <br />Database query <br />Graph <br />Napkin sketch <br />Start<br />Here<br />Calendar <br />Resume <br />Block diagram <br />CAD drawing <br />Whiteboard diagram <br />Blog post <br />Concept map <br />Blog <br />Email <br />Equation <br />Mindmap<br />Rolodex <br />Individual<br />Note <br />Structure<br />

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