The document appears to be resumes from two bartenders, Emma Mann and Kimberly Watson, and an overview of The Twin Towers, a mobile bartending and bottle service company. Emma Mann has over 10 years of hospitality experience, including positions at several bars and restaurants in Washington DC. Kimberly Watson has worked as a bartender at various establishments in New Orleans and Washington DC. The Twin Towers specializes in mobile cocktail services for events and nightclubs across the greater Washington region with over 15 years of combined experience in the hospitality industry.
2.
Emma Mann
Bartender/Bottle Service Waitress
emmabmann@gmail.com
Energetic hard worker with over 10 years hospitality experience, including 5 years
bartending, 3 years training, and 4 years as a bottle service and cocktail waitress.
Bartender/Bottle Service Waitress/Trainer; The Gryphon April 2014 – December 2014
Washington DC
● Deliver high levels of customer service in all work stations
● served as Front of House service trainer for the grand opening staff of The Gryphon
● provide exceptional customer service in fast paced, steady, and slow work environments
● Form relationships with guests to quickly develop consistent patronage
● Ensure compliance to liquor pours to maintain accurate inventory and increase company
profit
Bartender/Server; STK March 2014 September 2014
Washington DC
● Utilize high levels of energy and superior multitasking abilities to meet client needs in a
fast pace environment.
● Process $2000 in sales daily
● Recognized as top sales person for wine and spirits
● Consistently acknowledged by guests for providing exceptional service
Bartender/Bottle Service Waitress/Server Lost Society – February 2013 March 2014
Washington DC
● Serve as a restaurant and club level bartender
● Market venue to increase patronage
● Displayed high levels of customer service, teamwork, and interpersonal skills to ensure
the overall satisfaction of Lost Society guests.
Bartender/Server/Trainer; American Tap Room – September 2010 – October 2012
Reston, VA
● Served as a brand ambassador for the American Tap Room, a division of Thompson
Hospitality
● Consistently exceeded sales goals and profit with minimal loss to the company.
● Executed Moments of Truth to strengthen brand image, build repeat clientele, increase
company profits.
● Recognized by management for obtaining perfect scores on mystery shop examinations.
Bartender/Cocktail Waitress; T.G.I. Fridays August 2008September 2010
Alexandria, VA.
● Process $3,000$5,000 in sales nightly
● Maximize the cohesiveness of the T.G.I. Friday's brand of products by preparing mixers,
blends, builds, and strains to brand recipe and company standard
3. ● Develop marketing plans for bar and cocktail to increase customer traffic and bar revenue
● Continually stock bar with glasses, mixes, garnishes, and other bar supplies while
maintaining high levels of cleanliness to bar top and storage facilities
● Maintain low, accurate liquor cost by ensuring proper pour measurements of all drinks
Education:
● B.A. Communication Arts, Public Relations 2008 (GPA 3.7, In Major) Johnson C.
Smith University Charlotte, NC
MBA Virginia Polytechnic Institute and State University 2012
Kimberly Watson
Bartender / Bottle Service Waitress
Kewatson8677@gmail.com
Highly motivated and customer friendly bartender, who works well with others in high
paced environments.
Bartender/Bottle Service Waitress; The Gryphon September 2014November 2014
● Delivering high levels of customer service in all work stations
● provide exceedingly high customer satisfaction while upholding company standards and
policies
Bartender/ Cocktail Waitress; Eiffel Society February 2013 March 2014
New Orleans, La
● Consistently stocking bar, which includes liquor, glasses, napkins and straws.
● Processing $3,000 $6,000 nightly in sales.
●
Bartender, Bourbon Live September 2012 December 2012
New Orleans, La
● Preparing drinks for patrons in a timely and efficient manner, while maintaining a clean
work environment.
● Accurately recording opening and closing liquor weights to ensure accurate pouring.
Bartender Club Voila November 2010July 2012
New Orleans, La
