This document discusses integrating IT service management (ITSM) and project portfolio management (PPM) systems to provide greater visibility into costs, schedules, and demand for IT services. It notes that the integration of CA Service Desk and Clarity PPM using IT-ROI Solutions' Integration Bridge suite can increase enterprise visibility, help IT communicate value to stakeholders, and allow the PMO and ITSM teams to share important cost and demand information. Integrating the two systems provides benefits like improved reporting capabilities, visibility into costs and schedules, and the ability to make better staffing and investment decisions.

1. Clarity-Service Desk Integration
The ITSM Transformation
IT-ROI Integration Benefits

2. Transforming
IT Service
Management

3. The transformation has begun…
What an exciting, and demanding time to be in IT! Massive changes taking place all around us. A new era of business innovation, changing customer
behavior and new ways to consumer computing power & business services and new ways to deliver value. We are standing at the door of a major
transformation…. While technology and technology decisions are always important, the future success of IT is going to be determined by IT's ability to
effectively run the business aspects of IT.
• To build trust and transparency
• To make smart investment decisions
• To communicate value in a business terms
In order to accomplish this, we need to take a look at how to better use our existing investments in technology, and how we can automate workflow
and tasks so that others can take advantage of the technology and data that we have.
A prime example of this is the Service Management group and the Project and Portfolio Management group – as IT-ROI Solutions elaborates.

4. Transformation: the IT perspective
IT Executives like yourselves have to
communicate IT services, costs and
value in a way that helps
stakeholders make informed Business
decisions about the use of IT across demand
multiple technology portfolios. AND
for IT to manage this service supply
for IT
chain and advise the business on the services
optimal way to plan, design and Innovate
deliver services. New to Grow
To be successful, IT leaders must be Normal
able to respond to questions being
asked by the business owners:
• What value am I getting from this
service? Rationalize
• How much does that service cost
me? & Optimize
• Can you deliver on time and on
budget?
• What should I move to the cloud?
• How are I reduce cycle time and
get new products to market
faster?
Time

5. CIO’s role is changing
portfolio strategist
investment manager
service broker
IT’s role is changing – and evolving from its pure operational role to a more strategic and business-oriented approach that
addresses the need for portfolio planning, cost transparency and better business and vendor relationships.
SM and PPM can play a big role and help each other through sharing information that each manages – particularly around
cost and demand
IT-ROI Solutions product offerings (Integration Bridge suite) for SD and Clarity help gain that visibility, by integrating CA
Service Desk and Clarity. This integration is typically a quick project with great payback.
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6. Why Integrate?
Increase
Enterprise
Visibility
discover exciting new
ways to manage your
business interactions
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7. Why Integrate?
PMO Benefits
- Plan investments
- Visibility of IT demand
- Track costs per investment
- Allocate and assign resources
- Ability to make staffing decisions
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8. Why Integrate?
ITSM Benefits
- Reporting capabilities
- Visibility into costs
- Visibility into schedules
- Maintain SD infrastructure
with PMO
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9. Integration Flow

10. SD Incidents to PPM Incidents
The left hand
finally talking
to the right!

11. Contacts
Please contact us for a personalized integration demo and consultation
or to learn more about our exciting new integration solutions and products.
Federico Peña
President
IT-ROI Solutions
(954) 518 3330 x 101 About IT-ROI Solutions
fpena@itroisolutions.com IT-ROI is a B2B software company that specializes in the development of
products that dramatically improve company productivity and streamline
business application performance. With a focus on integrations, migrations
and interfaces for Clarity PPM and Service Desk, IT-ROI has become known
as pioneers in the industry.
Our trailblazing B2B Services department provides a wide range of IT
Pablo A. Pittaluga consulting services to tier-one enterprises worldwide.
Vice President of Sales IT-ROI is a CA Technologies Channel Partner and Microsoft Certified Partner.
We have several offices throughout North and South America to increase our
IT-ROI Solutions strategic exposure to key markets and access to our customers.
(954) 518 3330 x 104
ppittaluga@itroisolutions.com
www.itroisolutions.com